Gandalfthegrey
01-03-2009, 00:33
Hello all,
Hope you are having a great day!
I am :) Anyways I upgraded my broadband speed to 10mbps from 2 and my tv channels to the xl package.
Today I got a e-mail comfirming my chosen upgrades had been "actioned".
Lots of extra tv channels turned white on the list and I was pleased to see them and leapt on my pc to check my broadband speed.
Hmm still 2mbps.....
Ok, so ill shutdown the pc and switch off the modem at the wall socket like it says to do if u have problems connecting.
Started the modem up waited for it to be ready and connected then booted up the pc and off to another bb speed test site - still 2 (ish)
Hmm wierd.
I know its gone through (the upgrade), it says so on selfcare and plus I suddenly now have all the functions of pcguard - which are now free with the package ive upgraded to. I live in the oxfordshire area close to oxford itsself, I have the modem with power light enet end recv sync and ready lights on it (and virgin media logo on it), not sure the name of it. It used to be ntl in this area, so it will be using thier equipment i assume.
My question is do I have to do something on my pc to set the speed up to what ive requested, will it suddenly just work when they get round to activating it or something else I probably never thought of?
Maybe I have to run naked round the room or something?
Seriously though, I dont like the idea of paying for a service im not actually recieving, so if it lasts a while i'll tell virgin media to only charge me my old rate as thats the level of service im actually getting.
Hope someone knows what im supposed to do - sit n wait i expect, but i may be missing something!
Hope you are having a great day!
I am :) Anyways I upgraded my broadband speed to 10mbps from 2 and my tv channels to the xl package.
Today I got a e-mail comfirming my chosen upgrades had been "actioned".
Lots of extra tv channels turned white on the list and I was pleased to see them and leapt on my pc to check my broadband speed.
Hmm still 2mbps.....
Ok, so ill shutdown the pc and switch off the modem at the wall socket like it says to do if u have problems connecting.
Started the modem up waited for it to be ready and connected then booted up the pc and off to another bb speed test site - still 2 (ish)
Hmm wierd.
I know its gone through (the upgrade), it says so on selfcare and plus I suddenly now have all the functions of pcguard - which are now free with the package ive upgraded to. I live in the oxfordshire area close to oxford itsself, I have the modem with power light enet end recv sync and ready lights on it (and virgin media logo on it), not sure the name of it. It used to be ntl in this area, so it will be using thier equipment i assume.
My question is do I have to do something on my pc to set the speed up to what ive requested, will it suddenly just work when they get round to activating it or something else I probably never thought of?
Maybe I have to run naked round the room or something?
Seriously though, I dont like the idea of paying for a service im not actually recieving, so if it lasts a while i'll tell virgin media to only charge me my old rate as thats the level of service im actually getting.
Hope someone knows what im supposed to do - sit n wait i expect, but i may be missing something!