50mb wtf

[Master2k5]

Hi all. I had 50Mb installed on Tuesday of this week. On installation, I was getting 5.2 mbps download and around 42 Mbytes on Virgin Media speed test. I was told that the 42 Mbytes was possibly inaccurate because of other users on the speed test. I thought the download speed of 5.2 mbps was correct for 50mb broadband; the engineer was non-commital (he had possibly had enough of me at that point!).
After further investigation, I discovered that the correct download speed should be around 6.5. I have done the same speed tests as the engineer and have the following results:
31.98 Mbytes
29.73 Mbytes
27.59 Mbytes
33.26 Mbytes

With these results i am now experiencing even slower download speeds (as expected), and massive amounts of packet loss. I have queried my modem and found the following:
downstream:
DS1 15.77
DS2 15.37
DS3 15.12
Upstream
Power level 32.00 dBmV

Not sure if these levels are correct lead tech is coming on sat which is good. iam also in a anolog area.
what do you think are these levels correct and what will be done is it fixable :(

---------- Post added at 22:10 ---------- Previous post was at 21:25 ----------

any advise would be nice thanks in advance!

[broadbandking]

Firstly the downstream levels look rather high which can be sorted out as for been in a anolog area I doubt it as you wouldnt be able to recieve digital services if you was call tech support and they should get a engineer to fix those levels

[Master2k5]

is the 32.00 dbmv level ok ????

[broadbandking]

Yeah looks ine your power levels on your downstream are tooo high

[Ignitionnet]

Firstly the downstream levels look rather high which can be sorted out as for been in a anolog area I doubt it as you wouldnt be able to recieve digital services if you was call tech support and they should get a engineer to fix those levels

There are a few areas that have no digital TV but have HSI just FYI, bits of Leicester and London come to mind immediately.

The forward path amps aren't too hot, 450MHz, so not enough room for the digital multiplexes and VoD but with the retirement of some analogue channels room for the 5 HSI downstreams is available as on ex-ntl the original HSI downstream sat at 402.75MHz and the new ones span 299 - 323MHz.

HTH.

[Master2k5]

Thanks for help Broadbandings its nice to see people like yourself from the virgin media call centre thanks again :)

[broadbandking]

Thanks for help Broadbandings its nice to see people like yourself from the virgin media call centre thanks again :)

As I am aware he doesn't work for Virgin Media

[Master2k5]

sorry my mistake i thought that was him on his pic at the vm call centre in india.

[broadbandking]

I think thats a phonejacker picture.

[Pushkar]

I think thats a phonejacker picture.

Unless he really is that guy that can offer us cheap internet providings

[Ignitionnet]

Unless he really is that guy that can offer us cheap internet providings

Why would you be interested in switching your providings TaiLZ?

---------- Post added at 18:56 ---------- Previous post was at 18:55 ----------

Thanks for help Broadbandings its nice to see people like yourself from the virgin media call centre thanks again :)

I do not work in the VM call centre I'm afraid, and am not in India. I'm actually in South-West London and am very much British. I have worked for VM in a previous life but by the grace of Buddha I am reincarnated cleansed of my sins.

---------- Post added at 18:58 ---------- Previous post was at 18:56 ----------

I think thats a phonejacker picture.

Correct, Mr Broadbandings. Offering Internet Service Providings, Mobile Network Providings, Digital Multichannel Receivings and Internet Relationship Providings.

[Master2k5]

okay after running some speed test over the last few days between 5pm and 11pm this is what iam getting
37.98 Mbytes
29.73 Mbytes
20.83 Mbytes
also getting packet loss

run the same test this morning at 8am
48.45 Mbytes
47.67 Mbytes
46.78 Mbytes
49.56 Mbytes
also getting packet loss

why would it be slower and more problematic at peak times than off peak ??????

[Ignitionnet]

Usually network load and that RF ingress tends to be higher during peak times. Along with this temperatures changing causes power levels to change slightly on the network, also of relevance on a marginal connection like yours.

[Master2k5]

can this be fixed or do you think it will just get better over time ?

[Ignitionnet]

can this be fixed

Yep!