ocukace
24-02-2009, 11:18
Hiya
I have moved house - I have been with Virign for 6 years aprox.
This is the 2nd time I have moved house. This house move was a 30 mile journey.
I arranged my move etc with a virgin rep over the phone.
There is one major issue with my move. I have now moved and my old email account is not working.
I called the helpline, and have been told due to me moving from a ex-blueyonder area to an ex-ntlworld area I have lost my old account.
This is not good - I use my blueyonder email account for work purposes.
Is there anyway they can re-enable my old address?
Thanks
I have moved house - I have been with Virign for 6 years aprox.
This is the 2nd time I have moved house. This house move was a 30 mile journey.
I arranged my move etc with a virgin rep over the phone.
There is one major issue with my move. I have now moved and my old email account is not working.
I called the helpline, and have been told due to me moving from a ex-blueyonder area to an ex-ntlworld area I have lost my old account.
This is not good - I use my blueyonder email account for work purposes.
Is there anyway they can re-enable my old address?
Thanks