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Ibanez49
15-02-2009, 14:13
Hi,

I'm about to upgrade to a V+ box, I already have a pace box installed from over 5 years ago, I spoke to the guy on the phone and he said that the cost for the box and installation was going to be £99, I was just wondering what the installation consists of, and whether I could just do it myself instead of having to wait around for someone to come and install it.
BenMcr
15-02-2009, 14:15
V+ is an engineer install only
Aser
15-02-2009, 18:45
Why is it engineer install only? Its not exactly difficult to install one, is it?
BenMcr
15-02-2009, 18:53
Because it is.
Ibanez49
15-02-2009, 19:16
why?
BenMcr
15-02-2009, 19:30
Dunno. Virgin's product, Virgin's choice of install
chickendippers
15-02-2009, 20:49
The signal levels are more sensitive than a normal box, may need an engineer to tweak them before it'll work.
Hornet
15-02-2009, 22:02
Is that £99 price for keeping the exisiting box? As I want one but they won't let me have it for £99 unless I have existing box wired to another room for £5/month!

Only option is pay £150, which is too much!
BenMcr
15-02-2009, 22:07
Well the £99 + £5 per month works out at £160 over the 12 month term - so it is really no different
Jonnymeg
15-02-2009, 23:30
Well the £99 + £5 per month works out at £160 over the 12 month term - so it is really no different

errrr £10? :D
Hornet
16-02-2009, 16:54
I just want it for £99 and no other box! They can take the old one away.
BenMcr
16-02-2009, 17:13
Can't do that unfortunately.
Hornet
16-02-2009, 18:06
Then £49 Sky HD for me.
AndyCambs
16-02-2009, 19:32
Then £49 Sky HD for me.
Plus repair bills and subscriptions..
beeman
16-02-2009, 20:08
Why is it engineer install only? Its not exactly difficult to install one, is it?

its so that VM can justify the £99 setup cost :)

Plus repair bills and subscriptions..
I dont know why people think that it will cost them money to get their sky boxes repaired, if it breaks in the first 12 months sky will repair/replace it FOC. if it dies AFTER your 12 months threten to cancil and sky will repair/replace it FOC :)
Ibanez49
16-02-2009, 21:37
How hard is the setup?
chickendippers
17-02-2009, 14:17
Well it's a case of the engineer unplugging the old box, plugging the new box in and activating it. However they will also check your signal levels to make sure they are within acceptable tolerances, if not they will adjust it either within your property or in the street cab.
dave_dph
18-02-2009, 20:45
I just want it for £99 and no other box! They can take the old one away.

Speak to Retentions. They installed my V+ for £30 and took the old SA4200 away. I do not have a second box. On the large tv pack I paid an extra £5 per month but have just upgraded to XL, so the £5 charge should have gone.
BenMcr
18-02-2009, 22:45
Customer Relations have no leeway on the £99 install fee now
Ibanez49
18-02-2009, 22:56
is customer realations reatentions?
BenMcr
18-02-2009, 22:57
Yup
Ibanez49
18-02-2009, 23:01
why is there no leeway anymore?
BenMcr
18-02-2009, 23:07
Probably because Virgin's accountants got fed up with throwing money away for no reason