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andyho10
12-02-2009, 10:10
basically i upgraded from 10mb to 20mb. wen i had 10mb with my old modem i always had 10mb in the morning and afternoon but dropped abit at peak times. upgraded to 20mb and the guy on the fone sed i need a new modem and they sent me 1. before i received the new modem i was using my old modem with 20mb and was getting 17mb download and 400kbs upload. new modem arrived, set it up and activated it and im only getting 10-13mb download and 400-600kb upload, any idea wat the problem is?
andyho10
12-02-2009, 14:05
any1?
scoobydoo[uk]
12-02-2009, 15:34
Having your power levels changed at all?
Joxer
12-02-2009, 16:02
A look at the power levels would be useful - point your browser at 192.168.100.1 - username/password root/root. Click dowstream and upstream and post the results here. Are you ex NTL or Telewest? And what model was the old modem?
Noggo
12-02-2009, 16:06
Could be just high load at the time of testing your new modem. You've already say that 10Meg dropped off peak time, so I should think 20Meg is going to follow the same pattern and drop off as well. Test it for a day or two, then get onto VM tech support if it stops low. Plus in both cases your upload is low, should be around 700 kbps

Post modem power, SNR levels for up/down stream and some tech minded peep will tell you if there's a problem with the new modem or not.
andyho10
12-02-2009, 17:01
ex telewest sb4100

Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -1.2 dBmV
Downstream SNR : 37.5 dB

Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 48.0 dBmV
Upstream Mini-Slot Size : 2
Joxer
12-02-2009, 17:30
Well all looks ok there. What speed test are you using? You could trydownloading 2 or 3 files simultaneously from http://gamefiles.virginmedia.com/blueyondergames/demos and checking the combined speed.
Noggo
12-02-2009, 19:03
andyho10, I thought you swapped your modem for the new one? The SB4100 is an old modem.
Peter_
12-02-2009, 20:37
ex telewest sb4100

Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -1.2 dBmV
Downstream SNR : 37.5 dB

Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 48.0 dBmV
Upstream Mini-Slot Size : 2
Those are not Motorola power levels they look like a Ambit's power levels.
andyho10
13-02-2009, 10:10
A look at the power levels would be useful - point your browser at 192.168.100.1 - username/password root/root. Click dowstream and upstream and post the results here. Are you ex NTL or Telewest? And what model was the old modem?

andyho10, I thought you swapped your modem for the new one? The SB4100 is an old modem.

Those are not Motorola power levels they look like a Ambit's power levels.

i got new modem virgin sent me. i was just replying to joxer about was i ex ntl or testwest and wat modem was my old modem
Joxer
13-02-2009, 10:28
How's the speed just now?
Noggo
13-02-2009, 10:44
I thought you had got back to your old modem cos the download speed was better :).
andyho10
13-02-2009, 13:29
https://www.cableforum.co.uk/images/local/2009/02/22.png

ah the speed is much better now, thought my upload suppose to b 700kbs+?

wat ways is there to lower my ping?
chickendippers
13-02-2009, 13:31
Try the Maidenhead server, I get about half the ping of the London server. It's prolly a connection issue with that particular speedtest server.
Peter_
13-02-2009, 13:34
https://www.cableforum.co.uk/images/local/2009/02/22.png

ah the speed is much better now, thought my upload suppose to b 700kbs+?

wat ways is there to lower my ping?
Try pinging the BBC in the DOS prompt but only put in" PING BBC.CO.UK " do not put www in front or it will not work.
andyho10
13-02-2009, 14:05
ping statistics for 212.58.224.138:
packets: sent = 4, received = 4, lost = 0 (0%)

approximate round trip times in milli-seconds:
minimum = 12ms, maximum = 16m, average = 14ms

---------- Post added at 14:05 ---------- Previous post was at 14:04 ----------

https://www.cableforum.co.uk/images/local/2009/02/21.png

much better :)
Peter_
13-02-2009, 14:16
ping statistics for 212.58.224.138:
packets: sent = 4, received = 4, lost = 0 (0%)

approximate round trip times in milli-seconds:
minimum = 12ms, maximum = 16m, average = 14ms

---------- Post added at 14:05 ---------- Previous post was at 14:04 ----------

https://www.cableforum.co.uk/images/local/2009/02/21.png

much better :)

I guessed your BBC pings would be much better.;)