View Full Version : Gaming Ping
Hi,
I've had no problems with my VM package since it was installed but tonight I am getting massive pings to UK servers that I normally play on
Round-Trip: 31.796 min, 89.403 avg, 262.477 max (ms)
Packets: 20 transmitted, 20 received, 0% lost
Round-Trip: 26.575 min, 81.531 avg, 195.622 max (ms)
Packets: 50 transmitted, 49 received, 2% lost
Round-Trip: 20.595 min, 101.923 avg, 361.004 max (ms)
Packets: 50 transmitted, 48 received, 4% lost
I've tried rebooting the modem and router no difference even turned wifi off. I've also tried pinging from my router
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -7.4 dBmV
Downstream SNR : 30.5 dB
chickendippers
11-02-2009, 20:59
Please also include tracerts.
What are the server IPs so other people can check?
Round-Trip: 26.359 min, 79.688 avg, 228.227 max (ms)
Packets: 50 transmitted, 49 received, 2% lost
During that past hour it has been getting a little better but not by much
http://browneyonline.co.uk/imagehosting/images/709_trace1.JPG (http://browneyonline.co.uk/imagehosting/view-709_trace1.JPG)
http://browneyonline.co.uk/imagehosting/images/744_trace2.JPG (http://browneyonline.co.uk/imagehosting/view-744_trace2.JPG)
Stabhappy
11-02-2009, 22:25
High ping to the modem - you're using wifi, by any chance?
edit: nevermind, just saw that you've tried pinging from the router.
Ignitionnet
11-02-2009, 23:09
10.157.192.1 is not the cable modem.
Stabhappy
11-02-2009, 23:26
I've always seen it explained as the cable modem's private address? I always understood it as a direct hop from the modem to the UBR?
moaningmags
11-02-2009, 23:57
I've always seen it explained as the cable modem's private address? I always understood it as a direct hop from the modem to the UBR?
I agree and confirmed this with numerous 2nd line agents.
What is your default gateway? can be found by running ipconfig in a command prompt.
Looks like an ambit modem which won't show you your modems ip to confirm. :-(
This morning my I had no internet connection......Had to reboot my router as my modem had acquired a new IP. Pings back to normal
Round-Trip: 17.455 min, 30.211 avg, 65.693 max (ms)
Packets: 50 transmitted, 50 received, 0% lost
techyguy4
12-02-2009, 10:27
10.157.192.1 is not the cable modem.
It is the modem ip address. ;)
Ignitionnet
12-02-2009, 10:34
I agree and confirmed this with numerous 2nd line agents.
Then said numerous 2nd line agents are all mistaken, the cable modem will never show on a traceroute. That is usually the cable modem's default gateway you are looking at.
The cable modems are DHCP'd an IP address in a scope in a similar way to customer PCs.
From my own modem:
IP address.10.240.120.181 = 10.240.120.181
IP netmask.10.240.120.181 = 255.255.248.0
IP-Media remoteMAC.2.10.240.120.1 = 00D02B764D70
IP-Media remote IP.2.10.240.120.1 = 10.240.120.1
Bridge type = Transparent only
Indicates that my cable modem has the HFC side IP address 10.240.120.181 with a 21 bit subnet mask and its' default gateway is 10.240.120.1
Also that it mandatorily is a transparent bridge - won't reply to pings unless aimed directly at it, doesn't increment IP TTL.
C:\Docsdiag>tracert 10.240.120.181
Tracing route to 10.240.120.181 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms air.setup [192.168.11.1]
2 2 ms 2 ms 2 ms 10.240.120.181
C:\Docsdiag>tracert 192.168.100.1
Tracing route to 192.168.100.1 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms air.setup [192.168.11.1]
2 2 ms 2 ms 2 ms 192.168.100.1
Due to the way IP bundling works on the CMTS I won't see ping responses back from my modem's default gateway but from the primary interface, whcih isn't mine sadly, however see below and note latency differences / similarities:
C:\Docsdiag>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms air.setup [192.168.11.1]
2 12 ms 11 ms 12 ms 10.183.64.1
C:\Docsdiag>tracert mort-cmts-02.network.virginmedia.net
Tracing route to mort-cmts-02.network.virginmedia.net [82.7.205.24]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms air.setup [192.168.11.1]
2 10 ms 9 ms 7 ms mort-cmts-02.network.virginmedia.net [82.7.205.24]
Erk talking of which I don't see a modem in the above traceroute. I pinged the CMTS management address, so that's what responded, not the default gateway. Further disproves the stuff about it being cable modems.
Back to the training room for the L2s I'm afraid. They are called cable modems not cable routers for a very good reason. No cable modem in the world responds to traceroutes through it only things directed at it.
http://en.wikipedia.org/wiki/Bridging_(networking)
http://en.wikipedia.org/wiki/Routing
techyguy4
12-02-2009, 10:45
Then said numerous 2nd line agents are all mistaken, the cable modem will never show on a traceroute. That is usually the cable modem's default gateway you are looking at.
The cable modems are DHCP'd an IP address in a scope in a similar way to customer PCs.
From my own modem:
IP address.10.240.120.181 = 10.240.120.181
IP netmask.10.240.120.181 = 255.255.248.0
IP-Media remoteMAC.2.10.240.120.1 = 00D02B764D70
IP-Media remote IP.2.10.240.120.1 = 10.240.120.1
Bridge type = Transparent only
Indicates that my cable modem has the HFC side IP address 10.240.120.181 with a 21 bit subnet mask and its' default gateway is 10.240.120.1
Also that it mandatorily is a transparent bridge - won't reply to pings unless aimed directly at it, doesn't increment IP TTL.
C:\Docsdiag>tracert 10.240.120.181
Tracing route to 10.240.120.181 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms air.setup [192.168.11.1]
2 2 ms 2 ms 2 ms 10.240.120.181
C:\Docsdiag>tracert 192.168.100.1
Tracing route to 192.168.100.1 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms air.setup [192.168.11.1]
2 2 ms 2 ms 2 ms 192.168.100.1
Due to the way IP bundling works on the CMTS I won't see ping responses back from my modem's default gateway but from the primary interface, whcih isn't mine sadly, however see below and note latency differences / similarities:
C:\Docsdiag>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms air.setup [192.168.11.1]
2 12 ms 11 ms 12 ms 10.183.64.1
C:\Docsdiag>tracert mort-cmts-02.network.virginmedia.net
Tracing route to mort-cmts-02.network.virginmedia.net [82.7.205.24]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms air.setup [192.168.11.1]
2 10 ms 9 ms 7 ms mort-cmts-02.network.virginmedia.net [82.7.205.24]
Back to the training room for the L2s I'm afraid. They are called cable modems not cable routers for a very good reason...
BY Modems IP address,everyone here means the first Point Of Contact with the Public Network.
Ignitionnet
12-02-2009, 10:50
BY Modems IP address,everyone here means the first Point Of Contact with the Public Network.
That doesn't make a huge amount of sense. Every modem has an IP address, the one you called the modem's IP address is an interface on the CMTS.
If when doing diagnostics you are pinging the 'modem's IP address' that might explain some issues diagnosing faults.
I guess if you all know what you are referring to though it's all good.
Detonator
12-02-2009, 12:57
I live in Leeds and pay for a 20mb service. I have had the same problem since 02/02/09. I run a UK clan with a Multiplay server, we have 30 members from around europe, up until last monday my typical ping was around 40, now it is 150-600 with massive lag and disconnects through packet loss. After a lot of complaining and being told there was no problem I eventually managed to get a tech out. She said my signal level was to high as they had all been boosted for the 50mb service, fitted an attenuator and a new modem. However, nothing has changed my ping is still to high although my download speed is not to bad. Sorry for the format this is in but you can see that an IP address 62.253.184.2 on the 6th hop has 50% packet loss. I don't know how to get VM to look at this, it is clearly in part of their network.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 807 | 807 | 0 | 0 | 16 | 0 |
| 10.147.208.1 - 13 | 806 | 709 | 0 | 70 | 297 | 63 |
|leed-t3core-1a-ge-300-1428.network.virginmedia.net - 14 | 806 | 701 | 0 | 74 | 422 | 63 |
|lee-bb-a-so-230-0.network.virginmedia.net - 13 | 806 | 703 | 0 | 74 | 359 | 16 |
| nth-bb-b-as2-0.network.virginmedia.net - 14 | 806 | 695 | 0 | 79 | 359 | 78 |
| 62.253.184.2 - 50 | 806 | 405 | 0 | 73 | 281 | 140 |
| 114-14-250-212.static.virginmedia.com - 14 | 806 | 695 | 0 | 127 | 500 | 62 |
| multiplay-gw.inx.datahop.net - 13 | 806 | 703 | 0 | 90 | 407 | 219 |
| opt20.multiplay.co.uk - 14 | 806 | 698 | 0 | 80 | 390 | 109 |
|________________________________________________| ______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
Ignitionnet
12-02-2009, 13:07
Detonator, what's the first 3 numbers in your IP address?
Another customer in Leeds is seeing bad pings due to upstream congestion, you might be sharing the same bandwidth and so seeing the same issues :(
If you can give the first 3 numbers of your IP address it'll let us know that you are on the same CMTS at Virgin.
Cheers.
The packet loss is nothing to worry about - routers have very low priority for pings and will drop them if busy or (more likely) take so long to respond your PC stops waiting and times out. Try pinging your default gateway and see what the result is there.
moaningmags
12-02-2009, 14:46
Then said numerous 2nd line agents are all mistaken, the cable modem will never show on a traceroute. That is usually the cable modem's default gateway you are looking at.
Back to the training room for the L2s I'm afraid. They are called cable modems not cable routers for a very good reason. No cable modem in the world responds to traceroutes through it only things directed at it.
ROFL, thanks very much, I'll inform 2nd line that they're all rubbish and need retraining, I'm sure that will go down a treat.
The 10.x.x.x IP adress is the modem unless it ends in a 1 then it is the cmts or your default gateway.
The following traces are from tools.virginmedia.com
traceroute to 10.230.228.1 (10.230.228.1), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 0.476 ms
2 udd-kno-cas-pos.telewest.net (194.117.136.97) 4.869 ms
3 osr01uddi-ge42.network.virginmedia.net (62.30.246.6) 5.545 ms
4 osr01cast-tenge71.network.virginmedia.net (62.30.246.38) 5.154 ms
5 cast-cmts-01-ge01.network.virginmedia.net (62.30.246.158) 5.031 ms
traceroute to 80.195.56.1 (80.195.56.1), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 0.449 ms
2 194.117.136.210 (194.117.136.210) 7.066 ms
3 udd-edi-pos.telewest.net (194.117.136.13) 6.319 ms
4 osr02uddi-ge43.network.virginmedia.net (62.30.246.22) 7.650 ms
5 osr01cast-tenge81.network.virginmedia.net (62.30.246.50) 7.003 ms
6 *
7 *
8 *
9 *
10 *
11 *
12 *
13 *
14 *
15 *
16 *
17 *
18 *
19 *
20 *
21 *
22 cast-cmts-01-ge01.network.virginmedia.net (62.30.246.158) 6.164 ms
Both terminate at 62.30.246.158.
traceroute to 62.30.246.158 (62.30.246.158), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 0.525 ms
2 udd-kno-cas-pos.telewest.net (194.117.136.97) 4.592 ms
3 osr01uddi-ge43.network.virginmedia.net (62.30.246.10) 5.110 ms
4 osr01cast-tenge71.network.virginmedia.net (62.30.246.38) 5.089 ms
5 cast-cmts-01-ge01.network.virginmedia.net (62.30.246.158) 5.299 ms
2nd trace is a bit odd, no idea what is going on there, so ran it a few times - often it would time out, but then I got this:
traceroute to 80.195.56.1 (80.195.56.1), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 0.523 ms
2 *
3 udd-edi-pos.telewest.net (194.117.136.13) 6.274 ms
4 osr02uddi-ge43.network.virginmedia.net (62.30.246.22) 7.390 ms
5 osr01cast-tenge81.network.virginmedia.net (62.30.246.50) 7.830 ms
6 cast-cmts-01-ge01.network.virginmedia.net (62.30.246.158) 6.333 ms
Running nslookup on the three addresses
10.230.228.1 = nothing
80.195.56.1 = 80-195-56-1.cable.ubr01.cast.blueyonder.co.uk
62.30.246.158 = cast-cmts-01-ge01.network.virginmedia.net
The route to the modem is different
traceroute to 10.230.228.97 (10.230.228.97), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 0.461 ms
2 194.117.136.210 (194.117.136.210) 152.166 ms
3 udd-edi-pos.telewest.net (194.117.136.13) 5.397 ms
4 osr01uddi-ge41.network.virginmedia.net (62.30.246.2) 5.404 ms
5 osr01cast-tenge71.network.virginmedia.net (62.30.246.38) 6.009 ms
6 62.31.112.254 (62.31.112.254) 5.992 ms
7 10.230.228.97 (10.230.228.97) 22.459 ms
And doesn't appear to pass through the gateway.
I would show some in the other direction but can't run any traces from here since installing a new router, though can still ping ok.
That said:
ping 10.230.228.1 = times out
ping 80.195.56.1 = ok
ping 62.30.246.158 = ok
Hopefully you are now all as confused as I am.
Are you sure the problems gone away?
Round-Trip: 17.455 min, 30.211 avg, 65.693 max (ms)
Packets: 50 transmitted, 50 received, 0% lost
some strange figures. Here's mine from the Midlands:
Ping statistics for 85.236.101.79:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 27ms, Average = 18ms
Stabhappy
12-02-2009, 16:25
I have quite erratic ping to some sources aswell, notably the BBC, but when gaming the ping is rock solid only fluctuating +/- 4ms
Yep same here, sometimes a +10ms from the norm comes along but nowt to worry about.
But 17.455 min, 30.211 avg, 65.693 max :shocking:
OK browney is in Sunderland, so averages are going to be a little higher than mine in the Midlands.
Looks like mine when I was suffering with oversubscription issues: Taken 1/2/2008.
hehe it's still on newsgroup support subject `Slow download speed, high latency to games servers and packet loss.'
Ping statistics for 212.58.253.74:
Packets: Sent = 25, Received = 24, Lost = 1 (4% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 66ms, Average = 37ms
Browney are you suffering from yo-yo download speeds too??
Browney are you suffering from yo-yo download speeds too??
No but for a few weeks i find some sites such as facebook and kays need refreshing to load
uk server Round-Trip: 21.846 min, 46.409 avg, 91.259 max (ms)
Packets: 20 transmitted, 18 received, 10% lost
Detonator
12-02-2009, 18:13
detonator, what's the first 3 numbers in your ip address?
Another customer in leeds is seeing bad pings due to upstream congestion, you might be sharing the same bandwidth and so seeing the same issues :(
if you can give the first 3 numbers of your ip address it'll let us know that you are on the same cmts at virgin.
Cheers.
82.30.173
Tonight at 18.30
My download speed is 11002kb/s
My Upload speed is 368kb/s
My ping to my Multiplay CoD 5 WaW server 85.236.101.15:29260 is 160; it used to 40 until last monday
uk server Round-Trip: 21.846 min, 46.409 avg, 91.259 max (ms)
Packets: 20 transmitted, 18 received, 10% lost
Tonight at 18.30
My download speed is 11002kb/s
My Upload speed is 368kb/s
My ping to my Multiplay CoD 5 WaW server 85.236.101.15:29260 is 160; it used to 40 until last monday
I'm fine to the BF2 server:
Ping statistics for 85.236.101.15:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 27ms, Average = 19ms
Gaming from those connections would be awful, as it's too unstable. I would suggest both of you get in contact with VM tech support and see if there's any problems with your connections / local UBR's, because there's something on right with both of your results (Try newsgroup support)
I'm fine to the BF2 server:
Ping statistics for 85.236.101.15:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 27ms, Average = 19ms
Gaming from those connections would be awful, as it's too unstable. I would suggest both of you get in contact with VM tech support and see if there's any problems with your connections / local UBR's, because there's something on right with both of your results (Try newsgroup support)
Same ping as yours
Round-Trip: 23.323 min, 56.104 avg, 138.726 max (ms)
Packets: 20 transmitted, 20 received, 0% lost
I'm going to have a game see what it's like......
I don't fancy speaking to offshore call centres would posting in virginmedia.support.broadband.cable?
You can tell it's erratic by the fact there's a large differences between minimum and average ping times. Mine's 3ms and yours is 32ms, same goes for maximum as well.
Post your full results:
Pinging 85.236.101.15 with 32 bytes of data:
Reply from 85.236.101.15: bytes=32 time=16ms TTL=119
Reply from 85.236.101.15: bytes=32 time=18ms TTL=119
Reply from 85.236.101.15: bytes=32 time=17ms TTL=119
Reply from 85.236.101.15: bytes=32 time=23ms TTL=119
Reply from 85.236.101.15: bytes=32 time=17ms TTL=119
Reply from 85.236.101.15: bytes=32 time=16ms TTL=119
Reply from 85.236.101.15: bytes=32 time=18ms TTL=119
Reply from 85.236.101.15: bytes=32 time=17ms TTL=119
Reply from 85.236.101.15: bytes=32 time=22ms TTL=119
Reply from 85.236.101.15: bytes=32 time=19ms TTL=119
Reply from 85.236.101.15: bytes=32 time=17ms TTL=119
Reply from 85.236.101.15: bytes=32 time=18ms TTL=119
Reply from 85.236.101.15: bytes=32 time=18ms TTL=119
Reply from 85.236.101.15: bytes=32 time=18ms TTL=119
Reply from 85.236.101.15: bytes=32 time=18ms TTL=119
Reply from 85.236.101.15: bytes=32 time=18ms TTL=119
Reply from 85.236.101.15: bytes=32 time=17ms TTL=119
Reply from 85.236.101.15: bytes=32 time=16ms TTL=119
Reply from 85.236.101.15: bytes=32 time=18ms TTL=119
Reply from 85.236.101.15: bytes=32 time=17ms TTL=119
Ping statistics for 85.236.101.15:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 23ms, Average = 17ms
---------- Post added at 19:44 ---------- Previous post was at 19:42 ----------
I think newsgroup support run within UK.
Mine have never been as low as urs mine are about 25-90 mostly 50 on the game I'm on right now
---------- Post added at 20:09 ---------- Previous post was at 19:46 ----------
I thought every thing was fine but I am now getting packet loss :(
Round-Trip: 31.565 min, 71.106 avg, 129.895 max (ms)
Packets: 20 transmitted, 19 received, 5% lost
Round-Trip: 17.267 min, 66.514 avg, 256.802 max (ms)
Packets: 50 transmitted, 43 received, 14% lost
I'm not about how low my the pings are, I know you're probably double the distance away from the server than me (I'm assuming the servers London based). But about how erratic your results are compared to my connection. For an FPS game like BF2, you need a nice stable connection to be able to predict where players are going to be.
If you get Ping Plotter software and see what sort of trace you get: Here's one from last March to multiply, when I was getting problems
http://www.cableforum.co.uk/board/attachments/12/attachment-17536d1232367151-dedicated06.multiplay.co.uk.png
and here's tonights. A few spikes I wouldn't like to see, but overall would be ok (packetloss shown is probably servers dropping requests because of being busy)
http://www.cableforum.co.uk/board/attachment.php?attachmentid=17716&d=1234471737
Hi Steven,
I have raised an issue in your area that will be causing the slow
speeds/packet loss you are experiencing.
Our apologies for this issue.
Attached image
Detonator
12-02-2009, 23:31
http://img26.imageshack.us/img26/1680/opt20multiplaycoukpj9.png
Ignitionnet
13-02-2009, 10:03
ROFL, thanks very much, I'll inform 2nd line that they're all rubbish and need retraining, I'm sure that will go down a treat.
Not my problem, either listen to me or ignore me doesn't matter to me :)
If you want to also ignore Robin Walker and countless traceroutes posted on here, your prerogative:
http://homepage.ntlworld.com/robin.d.h.walker/cmtips/ipaddr.html#ubrip
---------- Post added at 10:03 ---------- Previous post was at 09:56 ----------
The 10.x.x.x IP adress is the modem unless it ends in a 1 then it is the cmts or your default gateway.
Nearly correct - some modems will have .1 IP addresses due to subnetting. None of the 10 addresses are in public DNS, might be some in VM internal DNS though.
6 62.31.112.254 (62.31.112.254) 5.992 ms
7 10.230.228.97 (10.230.228.97) 22.459 ms
And doesn't appear to pass through the gateway.
It does - you wouldn't see it as the CMTS answers on the incoming interface at hop 6, as per normal for a traceroute, then the modem itself at hop 7. Remember you only see outbound hops on a normal traceroute. You'd need to do a traceroute from the modem itself to see the return path or use the record route option, obviously not an option from tools!
Hopefully you are now all as confused as I am.
Not in the slightest confused - if you want to discuss it more we'll do so outside of this thread to avoid my upsetting anyone else and this is a bit OT.
Thanks for the reminder about being able to trace from tools though!
My modem:
traceroute to 10.240.120.181 (10.240.120.181), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 0.320 ms
2 194.117.136.178 (194.117.136.178) 8.265 ms
3 tele1-know-rab.telewest.net (194.117.136.158) 8.501 ms
4 osr01croy-tenge81.network.virginmedia.net (62.30.242.69) 8.374 ms
5 osr01mort-tenge71.network.virginmedia.net (62.30.242.42) 9.253 ms
6 mort-cmts-02-ge02.network.virginmedia.net (62.30.60.29) 9.078 ms
7 10.240.120.181 (10.240.120.181) 21.305 ms
Its' gateway:
traceroute to 10.240.120.1 (10.240.120.1), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 0.443 ms
2 194.117.136.178 (194.117.136.178) 8.341 ms
3 tele1-know-rab.telewest.net (194.117.136.158) 8.520 ms
4 osr01croy-tenge81.network.virginmedia.net (62.30.242.69) 8.381 ms
5 osr01mort-tenge71.network.virginmedia.net (62.30.242.42) 8.905 ms
6 *
<snip>
22 mort-cmts-02-ge02.network.virginmedia.net (62.30.60.29) 9.152 ms
CMTS answers the trace as it's a trace to an interface on it.
Not in the slightest confused - if you want to discuss it more we'll do so outside of this thread to avoid my upsetting anyone else and this is a bit OT.
thanks
Hi Steven,
I have raised an issue in your area that will be causing the slow
speeds/packet loss you are experiencing.
Our apologies for this issue.
Attached image
Have you been told what the cause is and are there any ticket reference number(s) for the fault, because if the problem continues you might need to quote them at a later date.
@Detonator, have you been in contact with tech support yet?
Have you been told what the cause is and are there any ticket reference number(s) for the fault, because if the problem continues you might need to quote them at a later date.
@Detonator, have you been in contact with tech support yet?
I did ask if there was a problem in my and if so how long should it take that was at 21:30 yesterday....no reply yet
Detonator
13-02-2009, 14:10
Have you been told what the cause is and are there any ticket reference number(s) for the fault, because if the problem continues you might need to quote them at a later date.
@Detonator, have you been in contact with tech support yet?
I've spoken to India several times, as you know if you can browse the net no matter how slow, then you have no problem. I persisted and he went to talk to the mysterious level 2 support. The thing is if it’s not on their flow chart then they’re lost.
I can’t get through to them that using a speed test website that says I have 11mb download speed is fine but then when I try to downloading 200mb from Microsoft that takes 90 minutes there is a problem.
Then try explaining to them I run a gaming clan to a server I pay for and my ping has gone through the roof, I may has well be speaking a foreign language, in fact I am, which is half the problem. If I want to talk to tech support in the UK I have to take time off work and then its pot luck.
After 3 attempts I gave up and rang complaints who talked to tech support on my behalf. They sent an engineer out. She said my db was too high, fitted an attenuator and a new modem. But nothing changed.
I have been told that there is over utilization in the Leeds area and that it should be relieved by 17/02/09. So at the moment I am waiting for next Tuesday as they won’t do anything else until then.
See you should try newsgroup support, I think you'll find out that they are run by your `mysterious level 2 support team'
As for download from Microsoft, I think everyone has problems there and not just you. Try one of the download managers and see if can pick up the file(s) you're after from multiple locations.
And yes I do know what it's like talking to VM about gaming issues :banghead:.
Detonator
13-02-2009, 16:34
Never used any newsgroup before, how do i go about it?
joglynne
13-02-2009, 17:45
Never used any newsgroup before, how do i go about it?
Instructions for setting up can be found here :-
http://www.virginmedia.com/customers/newsgroups/setting-up.php
....and you will need the newsgroup :-
virginmedia.support.broadband.cable
Ok tonight I'm getting OK pings but packet loss
browney,
I seen your post on newsgroup support. Just ask for any ticket reference number relating to your problem, what is the problem just incase talk to someone about it and if there's any news on a estimated fix time.
I'm unsure what time they start in the morning, but as far as I'm aware they finish at 10pm. I would have thought you would of had a reply by now, as its been 24 hours since your first reply.
oh BTW newbie,
Please bottom-post when responding to aid viewing for all readers, thank
you.
lol, took me a few posts to start doing it.
browney,
I seen your post on newsgroup support. Just ask for any ticket reference number relating to your problem, what is the problem just incase talk to someone about it and if there's any news on a estimated fix time.
I'm unsure what time they start in the morning, but as far as I'm aware they finish at 10pm. I would have thought you would of had a reply by now, as its been 24 hours since your first reply.
oh BTW newbie,
lol, took me a few posts to start doing it.
Hi Steven,
The slow speed issue is being caused by high load on your UBR, it is likely
that an upgrade will need to take place to resolve the issue which may take
some time. The reference for this issue is F000897347. We're sorry for the
inconvenience caused.
Great......
I know what is going through your mind right out, because I've been there myself. Apart from the swearing, you feel let down by the company you've been paying good money to. In the end you've got to make a choice whether to hang on in there until the problems gets resolved or switch to ADSL if it's a viable option. How you evaluate the hang on in there option I don't know, without an estimated fix date it's up in the air. It could take weeks, months. Mine took 10 months to be resolved from when I first reported it Oct 07 to Aug 08 and there are still customers on the same UBR complaining, just happens I got moved to a good card when the UBR got resegmented.
Either way you've got to speak to customer services to see what sort of a deal they can come up with, so you can add that into the mix as well. They may give you an unbeleivable deal which only a fool would turn down.
If want to evaluate the ADSL route heres a few websites that you may find helpful:
http://www.samknows.com/broadband/checker2.php to see what companies supply DSL from your local BT exchange, should look like this:
Congratulations, you are in a broadband enabled area.
The following services are available in your location:
BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN)
BT Wholesale SDSL
AOL LLU
O2 / Be LLU
Bulldog LLU
TalkTalk (CPW) LLU
Sky Broadband / Easynet LLU
Tiscali LLU
Tiscali TV (via Tiscali LLU)
Orange LLU (Formerly Wanadoo)
Virgin Media (Cable)
To check the estimated speed you'll get http://www.adslchecker.bt.com/pls/adsl/adslchecker.welcome
if you have got a BT phone number use the postcode checker (same webpage, link at bottom)
As you're going to use it for gaming you might want to check out
www.bethere.co.uk (not o2, as they don't have fastpath option)
http://www.aquiss.net/broadband-gaming.php; http://www.ukfsn.org/ basically they are a Entanet reseller so you have a few campanies available. All will have some sort of monthly usage limit, but ultra low pings.
Ignitionnet
13-02-2009, 21:51
82.30.173
Tonight at 18.30
My download speed is 11002kb/s
My Upload speed is 368kb/s
My ping to my Multiplay CoD 5 WaW server 85.236.101.15:29260 is 160; it used to 40 until last monday
Hi dude, sorry I was so late getting back to you.
I'm afraid you are on the same congested area, Seacroft 20-2, 7-2.
I know what is going through your mind right out, because I've been there myself. Apart from the swearing, you feel let down by the company you've been paying good money to. In the end you've got to make a choice whether to hang on in there until the problems gets resolved or switch to ADSL if it's a viable option. How you evaluate the hang on in there option I don't know, without an estimated fix date it's up in the air. It could take weeks, months. Mine took 10 months to be resolved from when I first reported it Oct 07 to Aug 08 and there are still customers on the same UBR complaining, just happens I got moved to a good card when the UBR got resegmented.
Either way you've got to speak to customer services to see what sort of a deal they can come up with, so you can add that into the mix as well. They may give you an unbeleivable deal which only a fool would turn down.
If want to evaluate the ADSL route heres a few websites that you may find helpful:
http://www.samknows.com/broadband/checker2.php to see what companies supply DSL from your local BT exchange, should look like this:
To check the estimated speed you'll get http://www.adslchecker.bt.com/pls/adsl/adslchecker.welcome
if you have got a BT phone number use the postcode checker (same webpage, link at bottom)
As you're going to use it for gaming you might want to check out
www.bethere.co.uk (not o2, as they don't have fastpath option)
http://www.aquiss.net/broadband-gaming.php; http://www.ukfsn.org/ basically they are a Entanet reseller so you have a few campanies available. All will have some sort of monthly usage limit, but ultra low pings.
I don't feel to bad as I have L BB and I get the full speed all of the time....I did have XL for a month but in peak times it went down to L speeds sometimes.
I can't get ADSL where I live now as I would only get 2Mb :(
I've just got a new contract with VM as of 9th Jan so I don't think they will give me a better deal
yes but you should still be able to get a reduction in monthly subs for putting up with a oversubscribed UBR, regardless of any deal you took up in January.
yes but you should still be able to get a reduction in monthly subs for putting up with a oversubscribed UBR, regardless of any deal you took up in January.
Phone retentions and say I've been speaking to tech and I am on high load UBR?
Who said you cant ping yor modem? Heres mine :P
Anyone whats their load/snr/utilisation/stats your more than welcome.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
pete-cmts-09#sh cab modem | inc xxxx
0014.a49e.xxxx 10.167.142.xx C7/0/0/U3 online(pt) 7545 !-3.00 1347 1 Y
pete-cmts-09#sh cab mode 0014.a49e.xxxx cpe
IP address MAC address
213.106.49.190 00xx.xx29.9xx
pete-cmts-09#sh controller C7/0/0 | i SNR
MER(SNR) - Unknown - no modems online.
US phy MER(SNR)_estimate for good packets - 34.5195 dB
US phy MER(SNR)_estimate for good packets - 32.8061 dB
US phy MER(SNR)_estimate for good packets - 33.9041 dB
pete-cmts-09#ping 10.167.142.xx repeat 1000
Type escape sequence to abort.
Sending 1000, 100-byte ICMP Echos to 10.167.142.xx, timeout is 2 seconds:
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!
Success rate is 100 percent (1000/1000), round-trip min/avg/max = 4/10/60 ms
pete-cmts-09#ping docsis 10.167.142.xx 1000
Queueing 1000 MAC-layer station maintenance intervals, timeout is 25 msec:
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Success rate is 100 percent (180/180)
pete-cmts-09#sh cab mode 0014.a49e.xxxx qos
Sfid Dir Curr Sid Sched Prio MaxSusRate MaxBrst MinRsvRate Throughput
State Type
15091 US act 7545 BE 3 768000 1600 0 0
15092 DS act N/A BE 0 20480000 3044 0 0
pete-cmts-09#sh cab mode 0014.a49e.xxxx connect
Prim 1st time Times %online Online time Offline time
Sid online Online min avg max min avg max
7545 Dec 18 2008 10 98.76 01:05 3d11h 11d23h 00:07 1h02m 7h21m
pete-cmts-09#sh cab mode 0014.a49e.xxxx ver
MAC Address : 0014.a49e.xxxx
IP Address : 10.167.142.xx
Prim Sid : 7545
QoS Profile Index : 159
Host Interface : C7/0/0/U3
Primary Downstream : C7/0/0 (RfId : 255)
Wideband Capable : N
RCP Index : 0
sysDescr :
Upstream Power : 0.00 dBmV (SNR = 30.79 dB)
Downstream Power : 0.00 dBmV (SNR = ----- dB)
Timing Offset : 1347
Initial Timing Offset : 1347
Curr US Timing Adjust : 0
Prev US Timing Adjust : 0
Received Power : !-3.00 dBmV
MAC Version : DOC1.1
QoS Provisioned Mode : DOC1.0
Enable DOCSIS2.0 Mode : Y
Phy Operating Mode : tdma
Capabilities : {Frag=N, Concat=Y, PHS=N, Priv=BPI}
Sid/Said Limit : {Max US Sids=0, Max DS Saids=0}
Optional Filtering Support : {802.1P=N, 802.1Q=N}
Transmit Equalizer Support : {Taps/Symbol= 1, Num of Taps= 24}
Number of CPE IPs : 1(Max CPE IPs = 4)
CFG Max-CPE : 1
Flaps : 675(Jan 22 10:48:35)
Errors : 0 CRCs, 0 HCSes
Stn Mtn Failures : 0 aborts, 9 exhausted
Total US Flows : 1(1 active)
Total DS Flows : 1(1 active)
Total US Data : 54227344 packets, 2461621837 bytes
Total US Throughput : 0 bits/sec, 0 packets/sec
Total DS Data : 90629777 packets, 623956771 bytes
Total DS Throughput : 0 bits/sec, 0 packets/sec
Active Classifiers : 0 (Max = NO LIMIT)
DSA/DSX messages : permit all
Dynamic Secret : B6818FCF59ABD0E370B98B268567B6D3
Voice Enabled : NO
DS Change Times : 0
Boolean Services : 0
Total Time Online : 2d15h
Ignitionnet
14-02-2009, 00:16
I'd get an engineer to have a look at your return path dude:
Received Power : !-3.00 dBmV
I'm fine for load and stats but thanks for the offer. :)
Phone retentions and say I've been speaking to tech and I am on high load UBR?
Basically yes, but whether it's retentions you need to speak to I don't know. I started with recorded letters to customer services then they rang me and I got passed on, so I don't know what department they worked in. In the end I was dealing with one person, as they gave me another telephone number and ext. Which make it a little easier as you don't have to keep repeating most things over and over again.
I would start with customer services, explain the situation you're in having to live with an oversubscribed UBR. Say you're really happy paying for a sub-standard internet connection and see where it goes from there.
If you think about the deal you done in January was based on all of the services working and working well and VM had to happy with the price they gave you otherwise they wouldn't have given it to you.
yorkshireborn
14-02-2009, 15:57
Who said you cant ping yor modem? Heres mine :P
Anyone whats their load/snr/utilisation/stats your more than welcome.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
pete-cmts-09#sh cab modem | inc xxxx
0014.a49e.xxxx 10.167.142.xx C7/0/0/U3 online(pt) 7545 !-3.00 1347 1 Y
pete-cmts-09#sh cab mode 0014.a49e.xxxx cpe
IP address MAC address
213.106.49.190 00xx.xx29.9xx
pete-cmts-09#sh controller C7/0/0 | i SNR
MER(SNR) - Unknown - no modems online.
US phy MER(SNR)_estimate for good packets - 34.5195 dB
US phy MER(SNR)_estimate for good packets - 32.8061 dB
US phy MER(SNR)_estimate for good packets - 33.9041 dB
pete-cmts-09#ping 10.167.142.xx repeat 1000
Type escape sequence to abort.
Sending 1000, 100-byte ICMP Echos to 10.167.142.xx, timeout is 2 seconds:
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!
Success rate is 100 percent (1000/1000), round-trip min/avg/max = 4/10/60 ms
pete-cmts-09#ping docsis 10.167.142.xx 1000
Queueing 1000 MAC-layer station maintenance intervals, timeout is 25 msec:
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Success rate is 100 percent (180/180)
pete-cmts-09#sh cab mode 0014.a49e.xxxx qos
Sfid Dir Curr Sid Sched Prio MaxSusRate MaxBrst MinRsvRate Throughput
State Type
15091 US act 7545 BE 3 768000 1600 0 0
15092 DS act N/A BE 0 20480000 3044 0 0
pete-cmts-09#sh cab mode 0014.a49e.xxxx connect
Prim 1st time Times %online Online time Offline time
Sid online Online min avg max min avg max
7545 Dec 18 2008 10 98.76 01:05 3d11h 11d23h 00:07 1h02m 7h21m
pete-cmts-09#sh cab mode 0014.a49e.xxxx ver
MAC Address : 0014.a49e.xxxx
IP Address : 10.167.142.xx
Prim Sid : 7545
QoS Profile Index : 159
Host Interface : C7/0/0/U3
Primary Downstream : C7/0/0 (RfId : 255)
Wideband Capable : N
RCP Index : 0
sysDescr :
Upstream Power : 0.00 dBmV (SNR = 30.79 dB)
Downstream Power : 0.00 dBmV (SNR = ----- dB)
Timing Offset : 1347
Initial Timing Offset : 1347
Curr US Timing Adjust : 0
Prev US Timing Adjust : 0
Received Power : !-3.00 dBmV
MAC Version : DOC1.1
QoS Provisioned Mode : DOC1.0
Enable DOCSIS2.0 Mode : Y
Phy Operating Mode : tdma
Capabilities : {Frag=N, Concat=Y, PHS=N, Priv=BPI}
Sid/Said Limit : {Max US Sids=0, Max DS Saids=0}
Optional Filtering Support : {802.1P=N, 802.1Q=N}
Transmit Equalizer Support : {Taps/Symbol= 1, Num of Taps= 24}
Number of CPE IPs : 1(Max CPE IPs = 4)
CFG Max-CPE : 1
Flaps : 675(Jan 22 10:48:35)
Errors : 0 CRCs, 0 HCSes
Stn Mtn Failures : 0 aborts, 9 exhausted
Total US Flows : 1(1 active)
Total DS Flows : 1(1 active)
Total US Data : 54227344 packets, 2461621837 bytes
Total US Throughput : 0 bits/sec, 0 packets/sec
Total DS Data : 90629777 packets, 623956771 bytes
Total DS Throughput : 0 bits/sec, 0 packets/sec
Active Classifiers : 0 (Max = NO LIMIT)
DSA/DSX messages : permit all
Dynamic Secret : B6818FCF59ABD0E370B98B268567B6D3
Voice Enabled : NO
DS Change Times : 0
Boolean Services : 0
Total Time Online : 2d15h
im sure im not the only person on here but when it comes to computers i can surf do forums and play games & watch tv/films/music.
but when it comes to the tect stuff i aint got a clue so can some one put this into simple english.
I'd get an engineer to have a look at your return path dude:
Received Power : !-3.00 dBmV
I'm fine for load and stats but thanks for the offer. :)
Well i know it should be around 5 but id rather leave it as it is. Im sure if they send someone out he/she will f* it up. Works fine tho ;)
Ignitionnet
14-02-2009, 17:04
It's more the ! indicating that it's transmitting at max power.
Could I get a show cable hop on your cable so I can see the frequency multiplexing on the 10k's upstreams? :)
---------- Post added at 17:04 ---------- Previous post was at 17:03 ----------
im sure im not the only person on here but when it comes to computers i can surf do forums and play games & watch tv/films/music.
but when it comes to the tect stuff i aint got a clue so can some one put this into simple english.
There honestly is no way to put it into simple English if you've never either worked with some cable monitoring toolds, logged into a CMTS or done an ICCR, all of which I have :)
You aren't missing that much so don't worry.
u will when i get a chance to do so :D
---------- Post added at 17:06 ---------- Previous post was at 17:05 ----------
btw do u by any chance work for vm? :o
Ignitionnet
14-02-2009, 17:09
u will when i get a chance to do so :D
---------- Post added at 17:06 ---------- Previous post was at 17:05 ----------
btw do u by any chance work for vm? :o
In a former life, I'm all better now :)
Good to see BPI being used btw - noted the online(pt) part...
lol, so would that be residential faults or ...?
Ignitionnet
14-02-2009, 17:17
lol, so would that be residential faults or ...?
I wasn't customer facing ;)
if it aint a secret who you working for now? and what sort of job you do :o
Ignitionnet
14-02-2009, 17:21
if it aint a secret who you working for now? and what sort of job you do :o
I don't actually work in cable at all these days. I work for a manufacturer of network optimisation and WAN acceleration appliances. I escaped from ISP land a year ago having finished my set of the big 3 - VM, Sky, BT ;)
Raistlin
14-02-2009, 17:23
.....and now that the question on everybody's lips has been answered.....
Topic please :D
sounds great less stress i suppose :p
Can a mod clean up my thread please?
Packet loss again tonight
Round-Trip: 19.376 min, 311.876 avg, 888.299 max (ms)
Packets: 50 transmitted, 49 received, 2% lost
How can my service go from amazing to my UBR being loaded so high this is a
joke!
I know what you mean. My connection had been basically fault free since Telewest came to Kidderminster, that long ago I can't even remember the year 1998ish. Always maximum download speed on every speed upgrade, until 20Meg came along.
My problems started in October 2007 shortly after 20Meg upgrade. I started to notice erratic pings while playing online games peak times. Tech support put it down to incorrect modem, new modem in place still my problems continued plus I noticed large drop offs in download speeds. At least I was able to get the full 20Meg off-peak now for the first time. Well it slowly went download hill from there and come Christmas it was totally unusable both off-peak and peak times. In the New Year things improved a little off-peak with the all the kids going back to school, but overall the connections was rubbish. I mean if you can't even play WOW you know there's a major problem. I had been in contact with tech support throughout my problems and in February 2008 I found out it was oversubscription, was given fixed dates which came and went. Finally in late August 08 my connection got moved from card 01 to card 05 whether or not it was a full resegmentation of the UBR or not I don't know, because there's still people locally to me complaining of download speed issues. I wouldn’t say my connection is 100%, but getting there.
Just think about what VM have let themselves open to by having a 3 and now 4 speed options available to customers. A balanced UBR can very quickly change by the nature for letting customers upgrade and I suppose downgrade, their internet speed and this isn’t taking into account new connections being added. There’s a throughput limit and it seams that VM’s calculations have gone to pot somewhere. As for still taking new customers in an already oversubscribed area that really annoys me. I know it’s happening, as after I found out the UBR I’m on was oversubscribed I went and asked most of my neighbours who they where using and some where new customers. I would respect a company more for saying no to speed upgrades to existing customers and no new connections are available in an given area, until capacity upgrade work is completed in X months.
Or here’s a thought, OK it’s bad enough that’s got to the stage of being oversubscribed. Why not go as far as downgrade some of the connections in an oversubscribed area e.g.: all of 20Meg connections drop to 10Meg, as well as reduced monthly subscription. Well you know you’re not going to get 20Meg anyway, so as least everyone dropping to 10Meg you should get a good consistent level of service for everyone until the upgrade work has been completed.
Rambling over now :)
Packet loss again tonight
Indeed, ping to the WoW servers, 4700ms.. slightly higher than usual.
Ignitionnet
17-02-2009, 12:03
Round-Trip: 19.376 min, 311.876 avg, 888.299 max (ms)
Packets: 50 transmitted, 49 received, 2% lost
How can my service go from amazing to my UBR being loaded so high this is a
joke!
You can be in an area which has 38Mbit of downstream bandwidth only. Doesn't take many 20Mbit customers being signed up and wanting to download the internet to turn an area running at say 30Mbit maximum, absolutely fine, to one that's trying to fit 50Mbit into 38Mbit, not fine.
As for still taking new customers in an already oversubscribed area that really annoys me. I know it’s happening, as after I found out the UBR I’m on was oversubscribed I went and asked most of my neighbours who they where using and some where new customers.
VM are actively misleading their customers. Posing as a new customer in my area I have been repeatedly told there is no oversubscription or bandwidth issues.
I doubt sales know anything about oversubscription or any issues whatsoever. I phoned last night to cancel my broadband with VM, and the operator didn't have a remotest clue what I was on about.
Ignitionnet
17-02-2009, 12:08
Finally in late August 08 my connection got moved from card 01 to card 05 whether or not it was a full resegmentation of the UBR or not I don't know, because there's still people locally to me complaining of download speed issues. I wouldn’t say my connection is 100%, but getting there.
Just think about what VM have let themselves open to by having a 3 and now 4 speed options available to customers. A balanced UBR can very quickly change by the nature for letting customers upgrade and I suppose downgrade, their internet speed and this isn’t taking into account new connections being added.
Quick side note, there is no card 1 that carries cable connections on the legacy uBRs me old mucka, sure you weren't moved from uBR 1 to uBR 5?
Balancing isn't so much the issue, areas tend to be fairly balanced due to how homes map to downstreams. Obviously doesn't work 100% of the time but rewiring of existing MAC domains to change combining and move nodes between active cards isn't too common. Usually penetration rates are fairly even between MAC domains on a service group so no major differential and rarely is it viable to take 200+ customers from one downstream and pop them onto another, bearing in mind that average downstream loading would be no more than 4-500 anyways.
OK I don't know the correct terminology, I moved from cable.ubr01.brom.blueyonder.co.uk to cable.ubr05.brom.blueyonder.co.uk
Ignitionnet
17-02-2009, 14:54
OK I don't know the correct terminology, I moved from cable.ubr01.brom.blueyonder.co.uk to cable.ubr05.brom.blueyonder.co.uk
Gotcha thanks, yeah you moved to a new uBR / CMTS, no balancing, new bandwidth :)
VM are actively misleading their customers. Posing as a new customer in my area I have been repeatedly told there is no oversubscription or bandwidth issues.
I doubt sales know anything about oversubscription or any issues whatsoever. I phoned last night to cancel my broadband with VM, and the operator didn't have a remotest clue what I was on about.
Yes they are misleading new customers and letting the existing ones down even more by doing so, by adding more load onto the already overloaded UBR.
Detonator
18-02-2009, 17:04
After posting on the newsgroup and being told there was no problem, I persisted and on further investigation he's noticed a problem with the upstream. Apparently it's been passed to the outage team
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