tombs
04-02-2009, 00:12
Hi,:)
New here but read at great length all the postings relating to the VM 50mb service. I’ve been a customer since year dot when Telewest first introduced cable in the Sutton area and I have upgraded every time there was increase in broadband services. And it’s always easy to knock a company when they mess up, so I thought pat on the back was in order.
I have to say I have always been impressed with the service I have received from Telewest and now VM. So 3 weeks ago I decided to upgrade to the 50mb service, I booked an appointment and waited patiently.......till 5.30 and no sign of engineer! So after a phone call to the customer service centre and then the sales team at VM it appears my booking was cancelled by mistake. Ok, I'm a little annoyed (I work from home anyway so it’s not as if I needed to take the day of...but VM don’t know that!), so I tell them I'm no longer interested. About 5 minutes later a person from VM calls me to ask if I'd be interested in the 50mb service if they waiver the £30.00 installation fee, so were on again. This time all goes according to plan, the free router turns up with a wirelesses usb key and I'm also phoned to confirm my installation 2 days before. On the day the engineer turns up and sets about installing the modem. I don’t want to replace my current router and set up so it’s a straight forward job, within 20 minutes I'm downloading at 45ishmbs! Cool!
30 minutes after the engineer leaves the connection goes down! So, a phone call to VM and they get the engineer back within 45 minutes. He has gone to his second installation and assigned that modem to my account by mistake! So he swaps over modems and were up and running again.
Ok, so there were a few teething problems, but on the whole I'm considerably happy with VM. They followed up the installation with a courtesy call and to date everything is running fine...thumbs up to VM for a change!:tu:
Cheers
Tom
New here but read at great length all the postings relating to the VM 50mb service. I’ve been a customer since year dot when Telewest first introduced cable in the Sutton area and I have upgraded every time there was increase in broadband services. And it’s always easy to knock a company when they mess up, so I thought pat on the back was in order.
I have to say I have always been impressed with the service I have received from Telewest and now VM. So 3 weeks ago I decided to upgrade to the 50mb service, I booked an appointment and waited patiently.......till 5.30 and no sign of engineer! So after a phone call to the customer service centre and then the sales team at VM it appears my booking was cancelled by mistake. Ok, I'm a little annoyed (I work from home anyway so it’s not as if I needed to take the day of...but VM don’t know that!), so I tell them I'm no longer interested. About 5 minutes later a person from VM calls me to ask if I'd be interested in the 50mb service if they waiver the £30.00 installation fee, so were on again. This time all goes according to plan, the free router turns up with a wirelesses usb key and I'm also phoned to confirm my installation 2 days before. On the day the engineer turns up and sets about installing the modem. I don’t want to replace my current router and set up so it’s a straight forward job, within 20 minutes I'm downloading at 45ishmbs! Cool!
30 minutes after the engineer leaves the connection goes down! So, a phone call to VM and they get the engineer back within 45 minutes. He has gone to his second installation and assigned that modem to my account by mistake! So he swaps over modems and were up and running again.
Ok, so there were a few teething problems, but on the whole I'm considerably happy with VM. They followed up the installation with a courtesy call and to date everything is running fine...thumbs up to VM for a change!:tu:
Cheers
Tom