View Full Version : M Tier upgrade?
Is it correct that the new February pricing scheme negates the price difference between M and L broadband tiers for certain customers (I'm on BB M and Phone M and am paying the full price for both which I think is around £28 a month, the current pricing for BB L and Phone M is £25)?
Is it safe to assume, as 2MB speeds are fairly consistent, I will get at least 2MB speeds (it's not going to be a case of upgrading only to get a much less stable connection)?
Who do you ring to put an upgrade in place (can I get through via the main 150 phoneline)? As I'm not the bill payer, what kind of information do I need to get from them to request the upgrade (is account number enough or are more details needed?)?
Is it safe to assume, as 2MB speeds are fairly consistent, I will get at least 2MB speeds (it's not going to be a case of upgrading only to get a much less stable connection)?
Don't assume.. my upgrade to 10Mb resulted in a 300kb connection and 50->75% packet loss, which is still ongoing.
Xtinguish
02-02-2009, 16:26
My advice is to wait until the 50MB upgrades are completed as you could well end up worse off. I speak from experience. My 2MB was 100% rock solid but 10MB is hopeless.
chickendippers
02-02-2009, 16:40
You will need to sound like the account holder; know the account number, account password, account holder's name and address. The DPA questions may ask for any of those.
demented
02-02-2009, 17:05
M broadband isn't even listed on their website any more. It is unclear whether this is a permanent thing or just temporary with the price updates.
It would be interesting to know if customers who are currently on the "M" package paying £18 per month get upgraded to the new "Upto 10mb" "L" package.
This "L" package is at £15 so will that mean I now will pay £15 instead of £18.
I doubt it but it would be nice.
Wisnaeme
02-02-2009, 18:25
I have M-Broadband and L-TV. Since they no longer have M-Broadband listed, can we reasonably expect a free/cheap upgrade at sometime soon?
No
---------- Post added at 18:30 ---------- Previous post was at 18:28 ----------
It would be interesting to know if customers who are currently on the "M" package paying £18 per month get upgraded to the new "Upto 10mb" "L" package.
No as BB L now costs £3 more than full price BB M
This "L" package is at £15 so will that mean I now will pay £15 instead of £18.
That is a six month offer. The full price is £20 (as it says on the site)
bomb #21
02-02-2009, 22:44
... No as BB L now costs £3 more than full price BB M ...
Would that be the BB M which as far as Virgin's main BB page states (by omission) no longer exists? :erm:
Which before it disappeared cost £18 (or £17 with e-bill discount)
bomb #21
02-02-2009, 22:49
Which before it disappeared cost £18 (or £17 with e-bill discount)
So ... you can confirm that BB M no longer exists? TIA :)
Sort of, it no longer exists for new customers. Anyone on it stays on it
bomb #21
02-02-2009, 23:00
Sort of, it no longer exists for new customers. Anyone on it stays on it
OK. Sorry to harp on about it but ... I was on M in November. Then I took the Xmas freebie. Come January I didn't bother to cancel it, however I don't really need it. But now I can't downgrade? :shocked:
TIA
No you should be fine
It's anyone on the new prices that cant downgrade
bomb #21
02-02-2009, 23:09
No you should be fine
It's anyone on the new prices that cant downgrade
Well the only place I can find size M listed currently is on the TM page. Then again, that doesn't list "XXL". :D
Thanks for the info. :)
EDIT: Actually that's not all. Before you said:
"That is a six month offer. The full price is £20 (as it says on the site)"
OK, agreed. But does that mean £20 is now the "regular" price? I'm currently on £25 (but with discounts), so ... will my "core" price now go down to £20?
Sorry to go on. :D
No, once your offer runs out it will go to £25
If you do want it at £20 for good I would suggest you downgrade to BB M and then a week later ask to upgrade again ;)
Is it safe to assume, as 2MB speeds are fairly consistent, I will get at least 2MB speeds (it's not going to be a case of upgrading only to get a much less stable connection)
Well I upgraded to L through self care and acheive the full speed, at first only on the computer downstairs which is wired to the router and only acheived 4mb on the wireless computer upstares but fixed that by using TCP optimiser and now I get the full 10mb speed upstairs as well. I supposed it just depends what area you are in.
Ben :)
I suspect an upgrade would be a risk (it's fairly residential here so it feels likely that VM subscription will be fairly high).
I'm still a little confused on the pricing though (as there are various quotes for BB L depending on which additional services they have bundled alongside the fact that everyone on BB M seems to be paying different prices).
The last bill received stated £29 for BB M and Phone M (£18 for BB M and £11 for Phone M - so the total cost, included phone calls, for the last bill was £33.15).
If I ring up VM and ask them to upgrade the BB package from M to L it be £16 for three months and then £25 for the rest of the year contract (as per this bundle (http://allyours.virginmedia.com/html/internet/bb_deal_size_l.html))?
You would get the £25 price. The three month reduction is for new BB customers only (remember they have to pay £15/£30 or more to get the BB installed)
(remember they have to pay £15/£30 or more to get the BB installed)
Unless they purchase online and get the £50 discount (assuming they've took out at least the free tv package)
No, because you can't get the three month reduction if you take TV ;)
So it will be £25 a month for the entire 12 months of the contract (it's not going to increase after 6 months like many of the other bundles appear to do). Essentially, by upgrading to BB L from BB M, I will save £4 a month of the bill (so £25 will be paid for the services rather than £29)?
Yes, which personally I think is quite a good deal
And the £25 is an indefinate price. It will remain unless you are told in writing by Virgin
Thanks.
Last queries. How long will it take for the upgrade to be pushed through (and is it best to wait until Monday before contacting customer services or is it okay to try this weekend?).
I've a NTL Home 120 modem, is that capable of handling 10MB speeds (or will it bottleneck the connection).
If I were really unhappy with the 10MB speeds, would it be possible to revert back to the current BB M / Phone M package I'm on or would I be stuck (as BB M appears to have been discontinued).
1) should be same day but can take up to 24 hours
2) Yes
3) As you were previously paying full price, you might be able to go back to your previous higher price and not enter the new 12 month term. You would have 7 days to decide from the date you recieve the new contract letter. If you had a discontinued bundle, then you could not move back onto that price.
graywolf
22-02-2009, 17:03
My head hurts after all that,I have m cable with tv plus phone, is there a free upgrade due out ? or am I getting left behind. I was told that I can only get 3 m.b.p.s from the relay station ?regards John:confused:
There are NO free upgrades for BB M planned. You want a faster speed, you will have to pay more for it
Stabhappy
23-02-2009, 01:04
My head hurts after all that,I have m cable with tv plus phone, is there a free upgrade due out ? or am I getting left behind. I was told that I can only get 3 m.b.p.s from the relay station ?regards John:confused:
You will only be quoted a possible maximum speed in regards for ADSL speed, not cable.
"That is a six month offer. The full price is £20 (as it says on the site)"
OK, agreed. But does that mean £20 is now the "regular" price? I'm currently on £25 (but with discounts), so ... will my "core" price now go down to £20?
Being on 2 Meg, I thought I would upgrade to 10 Meg for the extra £2 a month to be told that the price on the website £20 per month is wrong and it should be £25 so you won't be getting any reduction.
Peter
The information you have been given is wrong.
BB M @ £18 to BB L is a £3 increase (you can make it a £2 price by signing up to e-billing)
Just to help anyone else out who's wondering - I was on M broadband (£18), M phone (£11) and the free (M) TV pack with no bundles (total £29) - one phone call and I'm now on L broadband+M phone+M TV for a £25 a month bundle, having signed up for another 12 months. A good deal me thinks.
It seems the differences are that if you have no bundle/loyalty discount (and are out of initial contract), then you should (at least) be able to get whatever is offered as a triple eg. pick your own triple - http://allyours.virginmedia.com/html/bundles/triple-builder.html
If you DO have a discount, then it's a straight £7 per month (25-18) to upgrade.
It seems the differences are that if you have no bundle/loyalty discount (and are out of initial contract), then you should (at least) be able to get whatever is offered as a triple eg. pick your own triple - http://allyours.virginmedia.com/html/bundles/triple-builder.html
If you DO have a discount, then it's a straight £7 per month (25-18) to upgrade.
Sort of ;)
If you are on standard sales bundle that includes BB M - e.g. 2/3 for £20 and 3 for £30 - then you can upgrade for the £5 extra to BB L
If you have no discount and are paying £29/£39 for BB M, Phone M and/or TV L you would be offered the 2 for £25/3 for £35 - so could pay less for more.
If you are on a Loyalty discount as they discount more than the standard bundles, then the £7 upgrade price applies
Once you start paying over £40, different and better value pricing applies
Wisnaeme
24-02-2009, 11:36
It now appears they are to roll out 10Mb to the current 2Mb customers.
http://www.guardian.co.uk/technology/2009/feb/24/broadband-internetphonesbroadband
Can't wait.
It now appears they are to roll out 10Mb to the current 2Mb customers.
http://www.guardian.co.uk/technology/2009/feb/24/broadband-internetphonesbroadband
Can't wait.
So that article is suggesting that those of us already on 10Mb are going to be paying more for the same speed as those that are to be upgraded from 2mb. :mad:
So when that happens I'll downgrade as I don't use PCguard.
Just hope it is as reliable as the 2Mb I have. Will wait and see.
alexcopeland
24-02-2009, 12:06
What a result. I guess we'll all get upgraded to DOCSIS 3 or what ever it's called. Should help congestion in over subscribed areas of the country or something. I have no evidence to support this but makes some sort of sense in my mind. Plus I'm a 2Mb customer.
So that article is suggesting that those of us already on 10Mb are going to be paying more for the same speed as those that are to be upgraded from 2mb. :mad:
So when that happens I'll downgrade as I don't use PCguard.
Oh boo hoo.:p:
A lot of people presently on 10MB were upgraded for free from 4MB.
Now summat equitable has been offered to those on 2MB I'm expecting lots of 'It's not fair!' comments.
Considering that the former NTL used to do this type of upgrade regularly seems to have been forgotten.After all I'm only on 2MB now because I was upgraded for free from 512 kb..
However I'm getting a good 2MB connection at present..will I fall foul of the rule that seems to prevail that upgrading degrades your connection? ;)
Ignitionnet
24-02-2009, 12:14
I do have to point out Maggy that the people who were upgraded to 10Mbit for free were not upgraded while there were people paying more for it. By the time 4 went to 10 all the people on 10 were upgraded to 20.
This is actually a first, customers being moved for free to what is essentially the next tier up and receiving the same service for less cash.
However I do wonder if it will be the same service or perhaps STM will be different between M and L. We'll see, loads of unknowns and room for speculation.
It now appears they are to roll out 10Mb to the current 2Mb customers.
http://www.guardian.co.uk/technology/2009/feb/24/broadband-internetphonesbroadband
Can't wait.
So when that happens I'll downgrade as I don't use PCguard.
Apparently BB M 10Mbit will have different Traffic Managment than BB L 10Mbit - so I would wait until you see what it is before downgrading.
Oh boo hoo.:p:
Why you little.....:Peace:
Why you little.....:Peace:
:hugs:
Apparently BB M 10Mbit will have different Traffic Managment than BB L 10Mbit - so I would wait until you see what it is before downgrading.
That's a really bad idea. Things are difficult enough now for customers who can't grasp a single level of traffic management.
Milambar
24-02-2009, 17:57
So, VM are going to upgrade all their 2MB to 10MB for no extra cost.
Whats in it for me, currently paying for broadband L to stay with broadband L and not downgrade to broadband M, same speed, £7 less.
Let me guess, will it be a case of "I'm sorry sir, we are not allowing downgrades while you are in a term of contract."?
Jonathan90
24-02-2009, 17:58
If BenMCr is right then i will be staying but what if its the same will current 10mbit customers get a price reduction?
I suspect the there is more in this story to come. The PR stuff says VM will move to a 3 tier broadband offering of 10, 20 and 50 MB. There is no mention of 2 different flavours of 10 MB service, with different levels of STM which most punters are unaware of anyway.
The only options to avoid upsetting those, like me on the L service, is to push us up to 20 MB and 20s up to 50 MB, for the same price OR to cut our price back to the price for the M service, i.e. downgrade us.
The chances against the latter are small, especially with the issue with some L users running PCGuard and reducing income, so I would expect a migration upwards.
APS
Looking at some of the prices posted in this thread I'm feel sure I'm being over charged.
I'm currently paying line rental £11, BB (L) £25, TV (M) £0, Phone (M) £0 with £8 Phone and BB bundle saving for a total of £28 per month.
According to the website (http://allyours.virginmedia.com/html/bundles/triple-builder.html) I should be paying line rental £11, BB (L) £14 , TV (M) £0 for a total of £25 per month.
I've been with NTL / Virginmedia for 10ish years is anybody else paying £25 (£17 with discount) for BB (L)?
Yes there will lots of people. The price changed on the 2nd of Feb (see the thread on this)
Anyone who took out with BB L, Phone M and TV M will pay £28 (£27 with e-bill)
The £14 BB L price is after discounts (including e-billing discount) - so it £26 (£25 with e-bill)
So it is only £2 less than before
AndyCambs
24-02-2009, 19:10
So, VM are going to upgrade all their 2MB to 10MB for no extra cost.
Whats in it for me, currently paying for broadband L to stay with broadband L and not downgrade to broadband M, same speed, £7 less.
Let me guess, will it be a case of "I'm sorry sir, we are not allowing downgrades while you are in a term of contract."?
Apparently M is no longer an option for sale.
So if you had it - you're laughing. (or will be...)
Depending on just what the new deal is, if you had M and upgraded, you could be crying into your beer.
Something will have to differentiate BB:M and BB:L, unless M is to be 10, L to be 20 (not that long after it moved from 4-10) and XL to be 50. I was expecting that eventually, there might be a free upgrade when M had faded to being not worth maintaining a configuration for.
Not giving a full 3 cheers yet, but as long as the STM quota doesn't go DOWN, I wouldn't turn my nose up at a free speed upgrade. Now I need a bigger surge protected powerstrip for "equipment corner" ready for a SACM adding to all the other stuff.
PS. I was a "leave me on 300k" opt-out when the alternative was going to be 1M with crippled quota, and I can remeber 150k and cheating it using double streaming.
Zhadnost
25-02-2009, 08:56
Well according to The Register, the uplift has now been officially announced by Virgin.
http://www.theregister.co.uk/2009/02/24/virgin_media_upgrade/
joglynne
25-02-2009, 09:54
Yep it's in the VM press release for Virgin Medias Fourth Quarter 2008 ResultsUpgrading 2Mb customers to 10Mb, commencing May 2009
http://pressoffice.virginmedia.com/phoenix.zhtml?c=205406&p=irol-newsArticle&ID=1259781&highlight=
horrorwood
25-02-2009, 10:34
I think they are a bit stuck..
Because they should really put everyone up a tier, the problem is the docsis 3.0 modems cost them money..
Oh and the current 50mbit subscribers are paying more per month..
AndyCambs
25-02-2009, 10:51
Yep it's in the VM press release for Virgin Medias Fourth Quarter 2008 Results
http://pressoffice.virginmedia.com/phoenix.zhtml?c=205406&p=irol-newsArticle&ID=1259781&highlight=
Interesting - they only say "upgrading 2Mb to 10Mb" and nothing about upgrading those on 10Mb to 20Mb, but then it mentions about a three tier system still, but 10-20-50.
I think either the existing people on 10Mb need to be charged the lower rate as the same cost as those on the old 2Mb rate now, or alternatively, move the 10Mb upto 20Mb.
Because the only reason they mention the 3 tiers is that BB L is the minimum service you can buy now! You have not been able to get BB M since the 2nd of Feb.
So Virgin only sell 10-20-50
BB M 10 Mbit will be a more limited service than BB L 10Mbit. It will have different traffic managment which is why the price is different
Virgin did not have to upgrade the BB M customers. They could have left them on 2Mbit.
AndyCambs
25-02-2009, 10:58
Because the only reason they mention the 3 tiers is that BB L is the minimum service you can buy now!
So Virgin only sell 10-20-50
BB M 10 Mbit will be a more limited service than BB L 10Mbit. It will have different traffic managment which is why the price is different
So please let me have the cheaper BB L then.
I'm quite happy with the more restrictions.
Well what bundle are you on?
AndyCambs
25-02-2009, 11:02
Broadband L (old one) TV XL and Phone M
What Package not what services!
What discount do you get?!
Oh and there is 'old' or 'new' BB L. That remains exactly the same.
AndyCambs
25-02-2009, 11:05
Three for £30 plus the extra for upgrade to L broadband, and XL television (plus a V+ monthly cost and extra STB). Without looking at the bill - about £65 per month
If you are on the 'proper' 3 for £30 - i.e a £9.50 discount (which is what was asking for) - then yes you can downgrade to BB M 2Mbit.
You can then wait until anywhere between May-end of Summer probably to be reupgraded back to 10Mbit
joglynne
25-02-2009, 13:00
If you are on the 'proper' 3 for £30 - i.e a £9.50 discount (which is what was asking for) - then yes you can downgrade to BB M 2Mbit.
You can then wait until anywhere between May-end of Summer probably to be reupgraded back to 10Mbit
Ben, do you think that BB M 10 Mbit will be a permanent service or just one that will be gradually fazed out and how long do you think customers will be able to make the downgrade in their BB that you mention in your post.
I would not want to make the move down to BB M until I had a better idea of what the new limited service of the new BB M 10 Mbit involved.
Customers will not be able to downgrade to BB M after the 9th of March.
Instead after that date there will be a BB S - a 2Mbit basic service
Although personally I don't think it is worth doing, if you want to downgrade to BB M now, you would be able to upgrade to BB L later on if you find the STM is not appropriate.
If you do that however, it is likely it would be a new 12 month term
Customers will not be able to downgrade to BB M after the 9th of March.
Instead after that date there will be a BB S - a 2Mbit basic service
Although personally I don't think it is worth doing, if you want to downgrade to BB M now, you would be able to upgrade to BB L later on if you find the STM is not appropriate.
If you do that however, it is likely it would be a new 12 month term
Ben what will happen to the customers on the basic 512kb service that is still provided.
Seems odd if they are going to re-introduce a 2Mbit as BB:S, I could understand if they wanted to say "ADSL gives you up to 8/up to 16Mbit, we give you at least 10" (as regardless of actual traffic speeds, ADSL synchronizes at whatever speed it can, while cable synchronizes the specified speed or fails).
Only other logic I can see, is if they want to upgrade all the BB level that you pay significant prices for, and then introduce a low speed with low caps to give away with other services, like the free broadband from Sky.
Ben what will happen to the customers on the basic 512kb service that is still provided.
They are still stuck there. Hopefully Virgin will get around to letting them know about faster speeds
---------- Post added at 17:44 ---------- Previous post was at 17:41 ----------
Seems odd if they are going to re-introduce a 2Mbit as BB:S,
Broadband S is what they class as a 'closer' i.e. it's not marketed and if you ask for broadband you *should* get offered BB L as the minimum
It's only if you go 'oh no really I don't want that no no no no no no' should they mention BB S.
But I reckon it would probably be about as useful as dial up for 99% of customers
like the free broadband from Sky.
There is that as well ;)
BenMcr, thanks for all the info. It's good to hear all this from people in the know.
So me being on 2mb and my services with phone coming to £30........I'd like to get a better speed but pay the same or less. Is it worth moving tiers ?
Thanks,
halcyon.
So me being on 2mb and my services with phone coming to £30........I'd like to get a better speed but pay the same or less. Is it worth moving tiers ?
It all depends on why you are looking for a faster speed. If it is because you want to download more - you need to upgrade
If it is because you want to download the same amount but quicker - stick where you are
Remember the STM levels haven't been announced and I haven't a clue what they will be, however I'm pretty confident they WILL be quite a bit lower than the STM levels for BB L
It is also a possibility that you will be on 2Mbit until the end of the Summer - based on previous speed increases
Milambar
25-02-2009, 18:12
So, basically, Broadband M's will be getting Broadband L speeds, for Broadband M prices, and Broadband L customers will be politely told to "Bend over and take it like men"?
While VM is not a charity, neither am I. While VM wants to charge me the most it can for the least it can, I want to pay the least I can for the most I can get.
I'm afraid that as I understand whats been posted, the day VM start giving Broadband L speeds to Broadband M customers, for a fraction of what I am paying for Broadband L, is the day I take it to the press, perhaps bad publicity will have some effect.
I can't vote with my feet, because they have me nailed to a contract with 9 months to go. This is absolutly disgusting, and totally unfair to Broadband L customers.
Jonathan90
25-02-2009, 18:25
Honestly this is pathetic just imagine when you phone them up saying i have been capped unfairly or whatever they will ask what service you on you say L how the hell they gonna know which 1 old or new utter pathetic everyone should be minimum 10mbit for same price as 2mbit now l customer now get a reduction imo and as for 2mbit service wtf is the point? utter stupidity.
besides the ranting if i was to to take this package could i actually get the deal?
http://allyours.virginmedia.com/websales/product.do?id=15163
currently we have L phone L broadband Xl telly for 56 quid. and if this is only 38 well what a bargain.
Ignitionnet
25-02-2009, 19:29
So, basically, Broadband M's will be getting Broadband L speeds, for Broadband M prices, and Broadband L customers will be politely told to "Bend over and take it like men"?
While VM is not a charity, neither am I. While VM wants to charge me the most it can for the least it can, I want to pay the least I can for the most I can get.
I'm afraid that as I understand whats been posted, the day VM start giving Broadband L speeds to Broadband M customers, for a fraction of what I am paying for Broadband L, is the day I take it to the press, perhaps bad publicity will have some effect.
I can't vote with my feet, because they have me nailed to a contract with 9 months to go. This is absolutly disgusting, and totally unfair to Broadband L customers.
Early escape from contract is capped at 120GBP cost, and perhaps you should see what the differences are between previous L and the uplifted L before you decide what to do.
Waste of time taking it to the press they'll be very much aware, and I'd hardly be discussing M customers paying 'a fraction' when the difference is 3GBP with recent cost reductions. I'm sure VM will have no major issues allowing you to downgrade along with the additional restrictions and tighter STM that will come with the uplifted tier, which will all become clear in the near future I would hope.
AndyCambs
25-02-2009, 19:30
So, basically, Broadband M's will be getting Broadband L speeds, for Broadband M prices, and Broadband L customers will be politely told to "Bend over and take it like men"?
While VM is not a charity, neither am I. While VM wants to charge me the most it can for the least it can, I want to pay the least I can for the most I can get.
.
I do agree really. What they should do is revert to three tiers. Anyone on L should all pay the same. If you want more downloads, then you need to upgrade to the 20MB.
Either put everyone on 10MB at the same price, or upgrade the existing 10MB users to 20MB and 20MB users to 50MB.
They are still stuck there. Hopefully Virgin will get around to letting them know about faster speeds
---------- Post added at 17:44 ---------- Previous post was at 17:41 ----------
Broadband S is what they class as a 'closer' i.e. it's not marketed and if you ask for broadband you *should* get offered BB L as the minimum
It's only if you go 'oh no really I don't want that no no no no no no' should they mention BB S.
But I reckon it would probably be about as useful as dial up for 99% of customers
There is that as well ;)
Possibly Virgin offering 2mb or maybe even 4mb BB for free for people who take a phoneline/tv package like Sky offer? Big Ask for the cheapos that are VM but is it a possibility?
Zhadnost
25-02-2009, 20:57
Does this mean it will change to there being the options S/L/XL/XXL (presumably with S dropping off at some point).
So, basically, Broadband M's will be getting Broadband L speeds, for Broadband M prices, and Broadband L customers will be politely told to "Bend over and take it like men"?
BB M will be getting 10Mbit WITH LOWER TRAFFIC MANAGMENT
I can't vote with my feet, because they have me nailed to a contract with 9 months to go. This is absolutly disgusting, and totally unfair to Broadband L customers.
BB L is still exactly the same
Say they upgrade BB M to 10Mbit but keep the STM the same. Wanna downgrade then??!
---------- Post added at 21:43 ---------- Previous post was at 21:42 ----------
Honestly, I can now see why ntl never bothered to upgrade all their customers to 10Mbit and then charge for usage.
No-one would have got it
---------- Post added at 21:45 ---------- Previous post was at 21:43 ----------
I'm sure VM will have no major issues allowing you to downgrade along with the additional restrictions and tighter STM that will come with the uplifted tier, which will all become clear in the near future I would hope.
You will NOT be able to downgrade, unless you have bundle that allows it!
Even then BB M will be withdrawn for all those not already on it from March 9th
Wow, so there going to be 5 tiers now?
L, XL and XXL which will be marketed to new customers as normal.
M which is the same speed as L but with lower traffic management that will only be available for people who are already on it at 2mb speed.
S which is 2mb and only offered to customers who really want it.
They need to simplify it.
BB M will be getting 10Mbit WITH LOWER TRAFFIC MANAGMENT
BB L is still exactly the same
Say they upgrade BB M to 10Mbit but keep the STM the same. Wanna downgrade then??!
I totally agree with Ben. If you are on BB L (and your current package allows it), downgrade to BB M now (before 6 March) and save £7 per month.
You have to be sure that your download profile suits TODAY's STM rules for BB M and you will benefit from faster download at similar levels of download when the M product is upgraded to 10Mb in the summer.
To summarise today's M STM rules:
Daytime 10-15 1000MB
Evening 16-21 500MB
Speed reduced to 1Mb for 5 hours
The STM rules for the 10Mb BB M have not been announced yet but if your profile fits today's BB M STM rules then I suggest this is a good approach.
I could live with the same STM levels. You would just hit them sooner that's all. Bit of a drop if they cut from 10 to 1Mb but it's no worse than we have the now. In the face of the competition they really had to do something to give better value for money. Either up the speeds or drop the price. Would have been happy if they had put it up to about 5Mb or had cut the price.:)
Stabhappy
26-02-2009, 16:05
I totally agree with Ben. If you are on BB L (and your current package allows it), downgrade to BB M now (before 6 March) and save £7 per month.
You have to be sure that your download profile suits TODAY's STM rules for BB M and you will benefit from faster download at similar levels of download when the M product is upgraded to 10Mb in the summer.
To summarise today's M STM rules:
Daytime 10-15 1000MB
Evening 16-21 500MB
Speed reduced to 1Mb for 5 hours
The STM rules for the 10Mb BB M have not been announced yet but if your profile fits today's BB M STM rules then I suggest this is a good approach.
I highly doubt they'd put a 90% reduction on the service, maybe 75% but even then you're still getting more than 2mb
AndyCambs
26-02-2009, 16:11
Get more confusing now - with five possible bands:
S - ML (the old M which is now L) L (the old L) XL - and XXL
Only 4 will ever be accessable.
Now its
M (where your bundle allows) - L - XL - XXL
From 9th March it will be
S (where your bundle allows) - L - XL - XXL
etccarmageddon
26-02-2009, 16:18
yes too many options and too many prices - too confusing.
but still miles better than what ADSL can offer. you dont need to be near the exchange to get the best speeds. and line quality doesn't screw up your speed. and you have the option of Broadband without a compulsory phone line.
I highly doubt they'd put a 90% reduction on the service, maybe 75% but even then you're still getting more than 2mb
I don't know but what I do know is that if 1Mb when you are STMed is OK for you then anything above that is a bonus.
mercyground
26-02-2009, 19:22
To summarise today's M STM rules:
Daytime 10-15 1000MB
Evening 16-21 500MB
Speed reduced to 1Mb for 5 hours
/me grumbles.
Who do i bitch too?
I've pulled down 400mb and i'm shaped. Its a reg http download.
NOT IMPRESSED.
I'm on a 12 month contract signed last June. Would I be able to downgrade to 2Mb M broadband or do I have to wait until my contract expires? If not does this mean the option to downgrade from L won't exist when my contract expires?
You can downgrade to BB M now if you have a bundle that allows it, but as I keep saying, you may then be waiting quite a long time to get upgraded again
AndyCambs
26-02-2009, 22:42
Only 4 will ever be accessable.
Now its
M (where your bundle allows) - L - XL - XXL
From 9th March it will be
S (where your bundle allows) - L - XL - XXL
But there will be 2 versions of L - one lower cost from those people who have migrated to L and the others those people who paid for it.
But there will be 2 versions of L - one lower cost from those people who have migrated to L and the others those people who paid for it.
It's hardly a unique situation.
I'm sure there are quite a few other ISPs who offer the same speed but different usage profiles for different prices
Having perused the threads so far and written to VM asking the question. I got this reply - to quote:
"We will be sending out information on about upgrading broadband size: M 2Mb to 10Mb to all affected customers shortly. The upgrade is scheduled to start in May-09. This is just one of the initiatives enabled by our Next Generation Broadband platform. We're always looking to reward our existing customer base and all our size: M, L, XL and XXL broadband customers will benefit from free improved value added service propositions such as My Stuff in the coming months. If you are new to VM and wanting 10Mb, we recommend our size: L product which is currently £16 per month for the first 3 months. When you take a phone line and just £25 per month there after - and comes with comprehensive "Pcguard Total security".
Now I don't know how you would interpret VM's reply, but I've been a VM customer for nearly twenty years and when I read the statement "If you are new to VM, etc" (to me) it looks very much like a specially concocted script designed to pacify the masses.
My immediate interpretation of the VM response is a load flannel and broken biscuits and judging by what it says, it doesn't look like anyone currently paying for the service on tiers L and above, will be upgraded.
But that's my interpretation - suppose we'll just have to wait and see!
Si thee :Sprint:
AFAIK no one on BB L will get a further upgrade anytime soon.
BB M customers have not had any speed increase since Q3 2007 - so they are certainly due one
Ignitionnet
28-02-2009, 19:54
There's been no comments or even thought of anyone on L or above getting upgraded and it won't happen.
With VM's only infrastructure competition, BT, busy playing with themselves and firing money down the toilet as per, VM have no need at all to offer more than 10/20/50 for the foreseeable.
BT are quoted as saying that they will upgrade people with the fibre when they feel is appropriate, not before, and they are quite happy to not compete with VM on speed so no upgrades required from VM for a while.
---------- Post added at 19:54 ---------- Previous post was at 19:53 ----------
BB M customers have not had any speed increase since Q3 2007 - so they are certainly due one
Careful Ben, the 20M rollout started Q2 2007...
Ignitionnet
01-03-2009, 00:09
Then clearly XL customers are due something too! :)
Damn - got my years mixed up as well. 1 - 2Mbit upgrade was Q4 2006 not 2007
All the upgrades broadband customers have got confused me as to when they happened lol
AndyCambs
01-03-2009, 06:32
Having perused the threads so far and written to VM asking the question. I got this reply - to quote:
"We will be sending out information on about upgrading broadband size: M 2Mb to 10Mb to all affected customers shortly. The upgrade is scheduled to start in May-09. This is just one of the initiatives enabled by our Next Generation Broadband platform. We're always looking to reward our existing customer base and all our size: M, L, XL and XXL broadband customers will benefit from free improved value added service propositions such as My Stuff in the coming months. If you are new to VM and wanting 10Mb, we recommend our size: L product which is currently £16 per month for the first 3 months. When you take a phone line and just £25 per month there after - and comes with comprehensive "Pcguard Total security".
Now I don't know how you would interpret VM's reply, but I've been a VM customer for nearly twenty years and when I read the statement "If you are new to VM, etc" (to me) it looks very much like a specially concocted script designed to pacify the masses.
My immediate interpretation of the VM response is a load flannel and broken biscuits and judging by what it says, it doesn't look like anyone currently paying for the service on tiers L and above, will be upgraded.
But that's my interpretation - suppose we'll just have to wait and see!
Si thee :Sprint:
I agree. The comment "We're always looking to reward our existing customer base" certainly doesn't take much into account for those who are currently paying for 10MB and find that it's being given away to others for much less. It's more "We're always looking to reward some of our existing customer base whilst getting up the backs of another group"
I agree. The comment "We're always looking to reward our existing customer base" certainly doesn't take much into account for those who are currently paying for 10MB and find that it's being given away to others for much less. It's more "We're always looking to reward some of our existing customer base whilst getting up the backs of another group"
That's untrue as the L customer was actually the last group of existing customers to see a free benefit, viz. the upgrade from 4Mb to 10Mb.
The M customers are the only ones not to have had an upgrade recently.
DES_1001
04-03-2009, 08:35
Well me for one can't wait for the upgrade, been on 2mb for a long while now.
Never upgraded due to a REALLY good retentions deal i got, so didn't want to rock the boat!
middlefinger
04-03-2009, 12:42
Im on 10mb and don't really need it but like being able to have a few things using the net at the same time without causing lag or slow speeds on my home network.
If I down grade to 2mb will I then get upgraded to 10mb again in a few months for free?
If so it would be pretty good to save a few quids . . . every penny counts ;)
AppleSauce
04-03-2009, 13:02
Hope this don't cripple us users on 20mb, I'm extremely happy with my 20mb service, constantly < 20 pings and always get my 20mb.
dont worry the M 10mbit currently still has the draconian STM limits of the 2mbit package
going from 10mbit to 1mbit after only 500mb is quite shocking
Stabhappy
04-03-2009, 19:36
probably worth it considering in non-peak times you'll clear data a shed load faster.
Can anyone confirm if my trusty old ntl:120 modem will work with 10Mb?
It's been absolutely perfect since I joined ntl on 512Kb, and working fine with 2Mb.
Done a search but there are those that say yes, and those that say no!
Can anyone confirm if my trusty old ntl:120 modem will work with 10Mb?
It's been absolutely perfect since I joined ntl on 512Kb, and working fine with 2Mb.
Done a search but there are those that say yes, and those that say no!
ring up and you should get it replaced if you get the right member of staff who is up to date.;)
middlefinger
05-03-2009, 12:46
Im on 10mb and don't really need it but like being able to have a few things using the net at the same time without causing lag or slow speeds on my home network.
If I down grade to 2mb will I then get upgraded to 10mb again in a few months for free?
If so it would be pretty good to save a few quids . . . every penny counts ;)
Sorry but can anybody answer the above?
internetguy
05-03-2009, 22:03
Can anyone confirm if my trusty old ntl:120 modem will work with 10Mb?
It's been absolutely perfect since I joined ntl on 512Kb, and working fine with 2Mb.
Done a search but there are those that say yes, and those that say no!
I created a thread about this an hour ago for my modem, the Ambit 100. I got linked to http://www.chetnet.co.uk/articles/index.php?page=index_v2&id=91&c=4
According to that your modem will be able to support it if its running on the "003" firmware or greater. You can check this by going to your modems page at http://192.168.100.1 (I think thats right). Look for where it says your software filename. Mine is ntlhm100_ntl0003.cpr <-- you can see im on the 003 firmware :)
andy2912
06-03-2009, 13:00
Line Rental £11.00
Talk Evening & Weekend £3.45
Loyalty Bb/Phone/TV Discount £-19.45
TV Size: X L £22.00
Broadband Size: L £25.00
this is what i pay
total for month is £40.27 after vat etc
just been on phone to indian call centre and am told that i will not get L BB for £20 as i have a loyalty discount :(
BTW hello 1st post :wavey:
Sorry but can anybody answer the above?
Given that the M product does not seem to be available anymore I doubt it.
I created a thread about this an hour ago for my modem, the Ambit 100. I got linked to http://www.chetnet.co.uk/articles/index.php?page=index_v2&id=91&c=4
According to that your modem will be able to support it if its running on the "003" firmware or greater. You can check this by going to your modems page at http://192.168.100.1 (I think thats right). Look for where it says your software filename. Mine is ntlhm100_ntl0003.cpr <-- you can see im on the 003 firmware :)
Nice find.
Just checked mine and it's got ntlhm120_ntl0003.cpr so looks like it'll be okay.
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