jtb1983
29-01-2009, 12:55
Hi,
I’m looking for some help setting up my Wireless Virgin broadband after several failed phone calls with there technical support line. I’ve found a few forum posts which sound like a similar problem to me but nothing with exactly the same set up.
I hope someone out there can help.
I have cable internet through virgin with a splitter running to my cable TV set top box, my internet cable runs into the back of my ntl:250 cable modem then via a Ethernet cable into my Netgear WGR614 router.
I ran the Virgin broadband wireless set up CD and set up my router with a name and password, after a couple of restarts my laptop seemed to pick up the router and had a strong signal, which makes me think my modem and router are set up correctly. But through the Virgin broadband manager it tells me I cannot connect to the internet, and when I open internet explorer I get the standard “cannot connect to internet†screen.
I know my way around a computer but as I’ve never had to set up wireless before I’m not too familiar with how to sort this problem. From reading other forums I think it may have something to do with configuring the router or setting up new IP addresses?
Any help would be much appreciated,
Thanks,
J
I’m looking for some help setting up my Wireless Virgin broadband after several failed phone calls with there technical support line. I’ve found a few forum posts which sound like a similar problem to me but nothing with exactly the same set up.
I hope someone out there can help.
I have cable internet through virgin with a splitter running to my cable TV set top box, my internet cable runs into the back of my ntl:250 cable modem then via a Ethernet cable into my Netgear WGR614 router.
I ran the Virgin broadband wireless set up CD and set up my router with a name and password, after a couple of restarts my laptop seemed to pick up the router and had a strong signal, which makes me think my modem and router are set up correctly. But through the Virgin broadband manager it tells me I cannot connect to the internet, and when I open internet explorer I get the standard “cannot connect to internet†screen.
I know my way around a computer but as I’ve never had to set up wireless before I’m not too familiar with how to sort this problem. From reading other forums I think it may have something to do with configuring the router or setting up new IP addresses?
Any help would be much appreciated,
Thanks,
J