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Lee
26-01-2009, 08:46
Has anyone who upgraded to 50meg who had a "loyalty" discount previously kept that after the upgrade?

I just spoke with Sales about upgrading and she said that I would keep the discount, but obviously I don't want to upgrade and suddenly it disappears from my bill!

Also £50 activation fee!! u gotta be kidding!

btw, this is Huddersfield are that its now available in. I signed up to the "we will let you know when it is available" email, but never got anything. However I happened to use the postcode checker this morning, and lo and behold its available.
Pushkar
26-01-2009, 08:55
I had a 'loyalty' discount which isn't really a loyalty account seeing as I only pay £1 more now for 50mb - ripping me off. Anyway Sales told me that you lose your loyalty discount after upgrading.

I also signed up to when it's available, but never got anything either :P

I don't think you will get a loyalty discount anymore until a few months after as you recently upgraded + your in a new 12 month contract. You could ask them to lower the price of your bill as you are 'feeling the crunch' and thinking of moving to sky. But no, you won't get a discount off 50mb.
Lee
26-01-2009, 09:08
Mine is a discount off the whole bill, rather than off bb specifically.

The sales lady said there was no end date on the discount and she would not touch it as its a different department.. however we all know what VM's billing is like!
BenMcr
26-01-2009, 13:37
If you have a line on your bill that says 'Loyalty .....' then you will keep it if you upgrade to 50Mbit

However you have to pay the full price difference between the broadband you are on and the 50Mbit charge.

So
if you are on XL BB it will cost you an extra £15 a month.
if you are on L BB it will cost you an extra £27 a month
if you are on M BB it will cost you an extra £34 a month
danny85
26-01-2009, 13:43
does anyone know what happens if your on the vip package and want to upgrade to 50 mbit thanks in advance
xero01uk
26-01-2009, 13:56
i kepts my discount after i put up a bit of a fight, they are now knocking off £25.45 a month for me
BenMcr
26-01-2009, 13:57
does anyone know what happens if your on the vip package and want to upgrade to 50 mbit thanks in advance
Yes, it costs £10 more a month
danny85
26-01-2009, 14:07
thanks for that seems reasonable
Lee
26-01-2009, 15:29
If you have a line on your bill that says 'Loyalty .....' then you will keep it if you upgrade to 50Mbit

However you have to pay the full price difference between the broadband you are on and the 50Mbit charge.

So
if you are on XL BB it will cost you an extra £15 a month.
if you are on L BB it will cost you an extra £27 a month
if you are on M BB it will cost you an extra £34 a month

It is a seperate line on the bill yes.

Based on what the lady said on the phone it will actually work out around £1 cheaper than what I am paying now! :shocked:

IIRC it was £58ish for BB/Phone/Talk Unlimited and a few extras like caller display. Taking off my "loyalty discount" of £20 that made it ~£39. Currently for same package but with 20mb I'm paying £41..

No idea how that works, but if I didn't have to pay £80 to get connected I wouldn't be thinking twice!
xero01uk
26-01-2009, 15:48
i managed to get they £80 added to my bill
zerolight
26-01-2009, 15:50
If you have a line on your bill that says 'Loyalty .....' then you will keep it if you upgrade to 50Mbit

However you have to pay the full price difference between the broadband you are on and the 50Mbit charge.

So
if you are on XL BB it will cost you an extra £15 a month.
if you are on L BB it will cost you an extra £27 a month
if you are on M BB it will cost you an extra £34 a month

How does that work then? 50mb broadband is priced at £35/month. XL (20mb) is priced at £36/month. Why the increase of an extra £15/month? I don't get it. Surely, if/when 50mb is in my area, I could swap it into my existing plan for no increase, other than the install?
Lee
26-01-2009, 16:06
OK so just rang up to order, however when they started adding the 50meg, my loyalty discount was lost.

So in summary, it would cost me £17 on top of what i currently pay. :(

I decided not to go ahead.
danny85
26-01-2009, 16:13
just rang up to order but gonna leave it to after the 2nd of feb as cs told me the engineers will have the routers with themas of that date so no waiting the 28 days
broadbandking
26-01-2009, 16:55
Very true Danny85 only if you order them at the point of install if you want the router after install you have to wait 2 - 28 days
danny85
26-01-2009, 17:18
well at least you have the option and you can order them to come with the installer
Peter_
26-01-2009, 19:21
Yes, it costs £10 more a month
If I am on XL for everything on the top VIP package ( movies and sport and everything ) do I still have to pay the £80 installation fee or will sales waive it.
danny85
26-01-2009, 19:23
im n the vip package and they told me earlier that it was £10 a month extra and £80 for activation and the install
Peter_
26-01-2009, 19:24
im n the vip package and they told me earlier that it was £10 a month extra and £80 for activation and the install
Did you ring up and they said that and is the no exceptions.
danny85
26-01-2009, 19:27
i never pushed the issue but im sure someone else will know when i ring again to order it i will try my luck
BenMcr
26-01-2009, 20:47
There should be no exceptions on the £80 setup/install fee
Peter_
26-01-2009, 20:48
There should be no exceptions on the £80 setup/install fee
Thanks for the answer Ben, what happens if you threaten to leave.
BenMcr
26-01-2009, 20:49
Still no deal. You can't exactly get 50Mbit from anywhere else, and the VIP bundle cannot be negotiated either.
Peter_
26-01-2009, 20:57
Still no deal. You can't exactly get 50Mbit from anywhere else, and the VIP bundle cannot be negotiated either.
Thanks again for the quick reply.
scunni
26-01-2009, 21:09
just rang up to order but gonna leave it to after the 2nd of feb as cs told me the engineers will have the routers with themas of that date so no waiting the 28 days

Had my 50Mb 'installed' last Friday, man knocking on door at 9am this morning with new router and usb adaptor.
danny85
26-01-2009, 21:12
thats very quick i heard a lot of people where waiting a long time for them
Peter_
26-01-2009, 21:14
Had my 50Mb 'installed' last Friday, man knocking on door at 9am this morning with new router and usb adaptor.
I have heard some people are receiving them before the installation day as well.
Pushkar
27-01-2009, 14:27
I have heard some people are receiving them before the installation day as well.

Got mine 2 days before, via courier.