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Wolfeymole
22-01-2009, 16:51
Sorry if this has been asked before but how the hell do I stop the Virgin answering machine kicking in after a given number of rings?

I have my own personal answering machine and want to use that rather than ringing 1571 and have some wench in my ear saying You have new messages.

Thanks for any help offered.
moaningmags
22-01-2009, 16:57
Call VM and ask that they remove voicemail from your services.
Wolfeymole
22-01-2009, 17:07
Thanks for reply Mags and I have just done that very thing and they said it will take up to 24 hours which I can live with and although the idea may be a good one to Virgin I think it's a bit of a liberty.

Once again thank you for you help.
moaningmags
22-01-2009, 17:18
Glad you're sorted :)
Mr_Moo
22-01-2009, 23:48
Alternatively you could have the amount of seconds changed on the switch (exchange) by calling customers services as a 'change request', therefore letting the phone ring longer.

3 seconds = 1 ring.

And you could have 'message waiting tone' so all you would need to do is lift the handset when you got home and if the dial tone was stuttered, then you have a message waiting. No messing around with 1571...
m419
25-01-2009, 15:44
No point having it if you are using your own personal answering machine, when your on the phone you can switch on Call Waiting for that.
Pushkar
26-01-2009, 08:58
I have a built in answering machine, so if I tell Virgin to cancel my voicemail service, will it still go through to my machine (and not 1471)
southwell
26-01-2009, 09:05
I called VM to cancel my voicemail service and it now goes through my own answering machine.
Mr_Moo
27-01-2009, 09:06
You don't necessarily need to cancel the voicemail itself, although it does cost you £1 or so a month I do believe.

You just need to remove the divert that sends it to VM after 4 rings. Depending what area you live in, this would differ.
hansi
20-02-2009, 09:41
I have a similar question, except that I have free voicemail which I want to cancel, as I am buying a cordless phone with an answering machine. Do I just ring VM to cancel it?
Mr_Moo
20-02-2009, 17:10
Yep. Just call customer services.

Standardly residential lines don't get 'free' VM. So I would ring to cancel it just to be safe. I know if you have a single line on the business side and wish to have VM, this costs £1.50 or so a month.
indie1982
25-02-2009, 15:00
Standard Voicemail is free, Voicemail Plus which lets you set a greeting is £1.75 a month.
Mr_Moo
25-02-2009, 18:00
If that's the case then, ask them to make the diverts inactive.
Alan50
01-02-2010, 10:24
Sorry if this has been asked before but how the hell do I stop the Virgin answering machine kicking in after a given number of rings?

I have my own personal answering machine and want to use that rather than ringing 1571 and have some wench in my ear saying You have new messages.

Thanks for any help offered.

Hi, I have had a similar problem. Virgin media disabled my voicemail as they said it conflicted with my answerphone, but the answerphone still will not work with virgin phoneline. I adjusted number of rings settings 3, 5, 7 all to no avail. As I also have another phone [philips] of exactly the same type and a working BT line in addition to the virgin line, I have swapped them over to check and the answerphone works fine on BT. On virgin the caller gets a continuous silence instead of the answerphone message. So seems that virgin equipment is not recognising the answerphone's 'answer'. So have requested VM to reinstigate voicemail and I will have to dispense with my answerphone built into my Philips phone. Virgin Customer service are adamant that it is my equipment at fault, but if so, then why does it work on BT just fine?
hansi
01-02-2010, 10:32
I have two cordless handsets with built-in answering machine on a VM line and they work fine. I just asked VM to cancel my free voicemail.
Mr_Moo
01-02-2010, 10:40
depending what area you are in, you would need to enter a code into your phone to remove the divert that tells the call to go to 1572.
Mr_Moo
01-02-2010, 13:23
What area are you in? Or what's your area code. I'll give you the code to enter, to remove the divert.

I meant 1571 in the last post.
Alan50
01-02-2010, 17:40
Hi Mr Moo, I would like to try this please. I am in Aylesbury, Buckinghamshire. HP19
BexTech
02-02-2010, 21:51
When I had the VM line installed I told them make sure the awful 1571/voicemail system is not on my line.
Invader Zim
03-09-2010, 13:18
If it's simpler and you want it to work right now then just do what this guy did: http://forum.computer-technology.co.uk/viewtopic.php?f=7&t=115