20Mb speed gone to 4mb ?

[DrK]

Postcode De214 area

had 18+MB down , odd days of it not working etc, and of course the odd days of hours of 5mb Traffic managment, but for the last 4/5 days, i have max download of 4.5mb, uploads fine etc. i have checked inside modem root page, config files ok etc

any suggestions?

[Noggo]

As you have checked your modem power and SNR levels and all OK, I would suggest it's a local issue causing your speed issues. Get in touch with VM tech support, either by telephone or newsgroup support.

Note: If you do post on Virgin Media's newsgroup support, please do not post any modem MAC or serial # info

[DrK]

the stuffs below, i dont understand much in it,lol

Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0
CompliantMAC Address : xxx
Serial Number : xxx
Boot Code Version : 3.1.6d
Software Version : 2.94.1014
Hardware Version : 1.19
----------------------------------
Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -7.2 dBmV
Downstream SNR : 35.6 dB
----------------------------------------------------------
Upstream Lock :
LockedUpstream Channel ID :
2Upstream Frequency : 22200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 44.5 dBmV
Upstream Mini-Slot Size : 2
------------------------------------------------

Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled


didn't think virgin was open on sundays.?

[Peter_]

India is available though

[DrK]

lol i wait till monday.

[Noggo]

Newsgroup support in running today. I'll get a much better response from them as well.

[Welshchris]

u will proberbly find its either u have been STM'd or a UBR Problem.

[General Maximus]

havent you heard? you must have been one of the lucky few who won the VM New Year competition and have got a free downgrade from 20mbit to 4mbit. Don't tell everyone otherwise they might get jealous :)

[DrK]

HeeHee,

and defo not STM'd have downloaded nothing since i first noticed it, and its below what stm speeds are normally, they are around 550~580, this is constant 450~480

Have wait for tomorrow, i can't use newsgroups so only phone for me,lol

[DocDutch]

drk have you been downloading alot today if so thats the reason ;)

[c64]

It's because they've added more users to your UBR and it cant cope .

[kayjay]

Hi I hope you'll forgive a newby jumping on this thread but I've got the same problem.

I'm from cardiff (cf14),on 10mb but since friday I've only been able to get 2mb max.

It's not stm being as the upstream has being alright threw out (500k outside of stm hours),and I'm always careful to only use it out of peak hours.

[Ignitionnet]

Postcode De214 area

had 18+MB down , odd days of it not working etc, and of course the odd days of hours of 5mb Traffic managment, but for the last 4/5 days, i have max download of 4.5mb, uploads fine etc. i have checked inside modem root page, config files ok etc

any suggestions?

Not STM. Newsgroups are the way to go!

[Joxer]

India is available though

So where we, either that or I slept all weekend and had some really bad dreams, I dreamt I was at work...

[Ignitionnet]

India is available though

Would you be interested in switching your providings Moldova?

It's a better dealings than your current dealings.

Download Failed (1)

[Peter_]

Would you be interested in switching your providings Moldova?

It's a better dealings than your current dealings.

http://www.dixinormous.me.uk/broadbandings2.jpg
The are good agents in India but they all get tarred with the same brush, I should know as I have had dealings with at least two to my satisfaction, but mud sticks.