View Full Version : Modem Stops Working a Midnight (And Other Times)
Mechanicus
15-01-2009, 10:47
Hello.
The past few days (maybe a week), I have been having problems with my modem. At midnight precisely, the modem just stops working. In the log, it says this:
"Started Unicast Maintenance Ranging - No Response received"
I have to reboot the modem to get it to work.
However, it just did it now, at 10:45am! Same exact thing, same log message, same fix.
Is this a known issue? Is it a problem with my modem?
Please help! :confused:
Stabhappy
15-01-2009, 11:37
Please post your power levels from 192.168.100.1, both upstream and downstream. Cheers.
Mechanicus
15-01-2009, 23:28
Please post your power levels from 192.168.100.1, both upstream and downstream. Cheers.
Sure, here they are:
Downstream Receive Power Level : 4.7 dBmV
Downstream SNR : 39.5 dB
Upstream transmit Power Level : 49.0 dBmV
Also, it just did it again (about 11:25pm). Same message.
I noticed that wen it does stop working, I can access the NTL Modem page, and the Status page doesn't change from:
Connectivity State OK Operational
Boot State OK Operational
Hmm, well that looks OK.
Next time it stop (in about half an hour if past history is anything to go by), try this in a command prompt
{CODE]ping bbc.co.uk
ping 212.58.224.138[/CODE]
And post the result.
Mechanicus
16-01-2009, 00:38
Hmm, well that looks OK.
Next time it stop (in about half an hour if past history is anything to go by), try this in a command prompt
{CODE]ping bbc.co.uk
ping 212.58.224.138[/CODE]
And post the result.
Annoyingly, it didn't muck up at midnight.
I'll try it next time it goes and let you know what happens.
Mechanicus
16-01-2009, 19:02
Well, it happened just now (7pm), although it didn't last long, and it actually sorted itself, so I don't know if I managed to run the test in time, but here are the results:
C:\Users\Paul>ping bbc.co.uk
Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=13ms TTL=119
Reply from 212.58.224.138: bytes=32 time=22ms TTL=119
Reply from 212.58.224.138: bytes=32 time=16ms TTL=119
Reply from 212.58.224.138: bytes=32 time=23ms TTL=119
Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 23ms, Average = 18ms
C:\Users\Paul>ping 212.58.224.138
Pinging 212.58.224.138 with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=12ms TTL=119
Reply from 212.58.224.138: bytes=32 time=11ms TTL=119
Reply from 212.58.224.138: bytes=32 time=11ms TTL=119
Reply from 212.58.224.138: bytes=32 time=11ms TTL=119
Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11ms
If its the modem that went offline you have missed it..
It would not have allowed you to ping out...
When this happens does the lights on the modem go off?
if so what one?
Mechanicus
16-01-2009, 20:05
If its the modem that went offline you have missed it..
It would not have allowed you to ping out...
When this happens does the lights on the modem go off?
if so what one?
As far as I know, none of the lights go out.
deathtrap3000
16-01-2009, 20:45
Mine also went on and off last night about midnight. Happens every so often.
Mechanicus
16-01-2009, 23:00
Mine just went off again (10:55pm). I managed to ping the BBC's IP, but the modem started working again before I could ping BBC.co.uk
The Power, Enet, Synch and Ready lights all stayed on, but the Send and Receive lights went out.
Here is the full copy of my ping results:
C:\Users\Paul>ping 212.58.224.138
Pinging 212.58.224.138 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\Paul>ping bbc.co.uk
Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=10ms TTL=119
Reply from 212.58.224.138: bytes=32 time=12ms TTL=119
Reply from 212.58.224.138: bytes=32 time=12ms TTL=119
Reply from 212.58.224.138: bytes=32 time=12ms TTL=119
Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 12ms, Average = 11ms
Oh, by the way, my modem is an NTL 250 (The blue one)
If those lights where all on solid and not flashing it could be a cable or ethernet port problem. or if you are using a wired or wireless connection through a router the problem could be there.
Mechanicus
16-01-2009, 23:16
I am using a router, so my laptop can be used wirelessly (the PC is plugged into the router).
I'll try unplugging the router and see if that helps.
Mechanicus
17-01-2009, 11:11
Right, new problem.
I don't have my router plugged in now, but today my modem stopped working (I couldn't even access 192.168.100.1)
I checked the event log, and these messages showed up right before the modem stopped working:
Sat Jan 17 11:08:29 2009 Sat Jan 17 11:08:29 2009 Information (7) The s/w filename specified in the config file is the same as ...
Sat Jan 17 11:08:29 2009 Sat Jan 17 11:08:29 2009 Information (7) A software upgrade filename was specified in the config file.
What could this mean?
Turkey Machine
17-01-2009, 11:41
I get that when I reset the modem. If it's happening frequently (i.e dropping out), it's a good indication something's a bit screwed with the modem.
Mechanicus
17-01-2009, 13:54
I get that when I reset the modem. If it's happening frequently (i.e dropping out), it's a good indication something's a bit screwed with the modem.
It just went again, I don't know how long for, but it must've been at least 5 minutes (I was playing my Xbox so I don't know when it went down exactly). But I did get that message again (The 'upgrade filename' one). I checked the timestamp, and the time for it coincides to when the modem started working again, like you said.
So could there be a problem with the modem? Will I need a new one?
---------- Post added at 13:54 ---------- Previous post was at 11:55 ----------
It just went again:
Sat Jan 17 13:48:21 2009 Sat Jan 17 13:48:21 2009 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
And again whilst typing this
Turkey Machine
17-01-2009, 14:22
It just went again, I don't know how long for, but it must've been at least 5 minutes (I was playing my Xbox so I don't know when it went down exactly). But I did get that message again (The 'upgrade filename' one). I checked the timestamp, and the time for it coincides to when the modem started working again, like you said.
So could there be a problem with the modem? Will I need a new one?
---------- Post added at 13:54 ---------- Previous post was at 11:55 ----------
It just went again:
And again whilst typing this
Sounds like you need a new modem. :) If VM can prove there's a fault with the current one, they'll replace it free of charge.
Mechanicus
17-01-2009, 14:28
Sounds like you need a new modem. :) If VM can prove there's a fault with the current one, they'll replace it free of charge.
I should bloody well hope they replace it free of charge!
Who do I talk to about getting it replaced? Do I have to phone up tech support and spend hours telling someone in India that I will not reinstall Windows etc. etc. etc.?
chickendippers
17-01-2009, 16:26
Do I have to phone up tech support and spend hours telling someone in India that I will not reinstall Windows etc. etc. etc.?You could post on the virginmedia.support.broadband.cable newsgroup and second line are more likely to believe you: http://www.virginmedia.com/customers/newsgroups/
I doubt you'll get charged in any case, even if the engineer can't see a probelm they'll probably replace the modem anyway as a precaution (and to save themsevles another callout)
Mechanicus
17-01-2009, 17:40
You could post on the virginmedia.support.broadband.cable newsgroup and second line are more likely to believe you: http://www.virginmedia.com/customers/newsgroups/
I doubt you'll get charged in any case, even if the engineer can't see a probelm they'll probably replace the modem anyway as a precaution (and to save themsevles another callout)
I've been trying that since before my last post, but I can't seem to get it to work with Thunderbird. Other newsgroups work, but none of the Virgin ones.
---------- Post added at 17:40 ---------- Previous post was at 17:34 ----------
Just tried in Windows Mail, also doesn't seem to work :(
Mechanicus
17-01-2009, 22:04
Ah, got it working. I'll try there, thanks.
---------- Post added at 22:04 ---------- Previous post was at 21:38 ----------
Quick work there, I've already had a reply saying that a new modem will be sent out.
It's creeped me out a bit though - how do they know my name and address? :D
Do they get it from my IP or something?
chickendippers
18-01-2009, 10:30
I presume you entered your ntl or blueyonder email address? They get your details from there.
Mechanicus
18-01-2009, 10:41
I presume you entered your ntl or blueyonder email address? They get your details from there.
This was the reply:
We are able to establish your identity from the NNTP posting address in your
message header. If this information proves insufficient we will ask for more
specific information such as an email alias.
Ignitionnet
18-01-2009, 11:39
Ya when you post on the newsgroups your IP address is readable. It's another one of those reasons I smile at people who censor out the first hop of a traceroute 'for security' but give their IP address up in full while posting it :)
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