virginmedia 50meg

[marky69]

Got the xxl broadband installed last night.tried to download from gamefiles.blueyonder.co.uk the fastest I could download was 2meg. Called TS was on the phone for over 1 hour. Then called back, was told that my line was capped as downloaded to much (only done a few tests). Then I got a manager to be told that it takes 3 days after install to update modem. Then I went to CS to be told it had not been activated and the called to activate and it had. I wish I had stayed with 20meg as that was always just under. Can't even go on utube as buffers constantly anyone else having problems. Thanks in advance.

[Stephen]

So I take it you had the new 50MB modem installed as well?

You wouldn't have been traffic managed as its not enabled on the service yet.

[Welshchris]

tell them if its not sorted within 48hrs u want ur money back for the upgrade, and modem etc and want to go back on 20mb as the 50mb isnt as stable as they claim and they r not offering a service which is doing the job they claim it can.

[marky69]

Got the new modem and looks great next to ps3.
I tried to tell them that there's no traffic management (@ the moment) but like talking to brick wall they need to train staff on the products the offer.

[Stephen]

Did the tech that installed it not test it before he left?

I would have thought that the system would have been updated with the 50MB before the install was booked out.

[broadbandking]

Post you modem log aswell please 192.168.100.1

[marky69]

He had a look @ the speeds and told me to call TS. Will give them a call again tonight to see what lies they will come up with this time. Will prob go back to 20meg as that worked fine. At least the wife could use utube.

[broadbandking]

Test your connection here and post back the results www.speed.io

[marky69]

Hi heres the test it is the best one it has done
http://speed.io/pics/1549/2331/speed.io.png

Then I got This One
http://speed.io/pics/1549/3789/speed.io.png
it wont let me into the modem

[Stabhappy]

You're on 50mb but there's something wrong with the connection. I'd post on the newsgroups they'll have it sorted in no time.

[broadbandking]

Hi heres the test it is the best one it has done
http://speed.io/pics/1549/2331/speed.io.png

Then I got This One
http://speed.io/pics/1549/3789/speed.io.png
it wont let me into the modem

Yep thats 50Mb alright 192.168.100.1 takes awhile to load just leave it for about 3 mins and it should load

[InfiniteBiscuit]

Any idea why it takes so long to load? Bit odd.

It's actually not loading at all for me. Opera displays a blank page, and Firefox comes up a page load error.

[marky69]

when i try to look at the modem page it will bring up search results for 192.168.100.1 strange. cant wait until h20 come out in this are will be getting that. have been with tw since 1999 just since came vm that i have all these probs

[InfiniteBiscuit]

H2O is being unrolled this year here. Should be publically available in Dundee by 2010. So around when my 50mb contract ends. :D

[marky69]

Yep cant wait for h20 100meg will def move as soon as it is out

[Goffski]

Hi heres the test it is the best one it has done
http://speed.io/pics/1549/2331/speed.io.png

Then I got This One
http://speed.io/pics/1549/3789/speed.io.png
it wont let me into the modem

Are you wired or wireless? I'm averaging about 35mb wireless (N on a Mac) and roughly 46mb wired direct to the modem. G on a PC is less at about 22mb but that's not a problem as i don't really use it.

Since having the 50mb connection i have had some very slow speeds but it does seem to have got better.

As for accessing the modem, no i can access mine, had no problems with the old NTL250 modem.

[broadbandking]

The main problem with 50Mb is they released it in the worst parts of the network first i.e Dudley the amount of problems the trialist had was massive, the problem still appear to be around

[General Maximus]

oh well, so much for doing extensive trials in the problem areas so they can iron out all the problems before it goes nationwide :)

[xpod]

Seems to be getting near the time when people will start calling up to complain about the new service and begin getting that 50Mb for the cost of 20Mb.....

[marky69]

I would rather just pay for the 50 meg and get that without any problems. Played about last night it was a bit better. Most downloads were on par with my old 20meg so may just go back to that and wait for h20.

[InfiniteBiscuit]

I'm finding the upload to be very unstable, it doesn't stay at a constant very often.

[royaltiger]

oh it did not take too long for average speeds to start dropping, thought this was a thing of the past on the 50mb network, and 20 mb speeds have not improved much better either.

[marky69]

My upload is always spot on it is just the download. When I called TS I asked if I had been changed to the DOCSIS 3.0 to be told no and I asked if still on the old one and told that is the only one they have.

[Ignitionnet]

Could you get onto http://192.168.100.1 - if you're browsing through a proxy get rid of it and see what you can do.

See the stats on the modem, downstream stats would be useful, see what you're capped at and if you're synched to 3 downstreams or just one.

[broadbandking]

I am synched on 3 downstream channels, the config file is 53Mbit download and 1.75Mbit upload, however I am yet to see the full benefits, I am glad I will get my 20Mbit back in Feb, I cant justify the cost of 50Mbit yet.

[marky69]

Hi spoke to TS they gave me there speed test link
http://82.20.174.2/speedtest/SpeedCheck.php
they say everything is fine but should get a lot faster than these results. i have to send them to them to look into.


File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 34.92 seconds (34922 milliseconds)
Throughput : 3002.0 KB/sec [Kilobyte-per-second]
= 3.0 MB/sec [Megabyte-per-second]
= 24016.0 Kbps [Kilobit-per-second]
= 24.02 Mbps [Megabit-per-second]

Download #7
------------------------------------------------------------------
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 34.67 seconds (34672 milliseconds)
Throughput : 3024.0 KB/sec [Kilobyte-per-second]
= 3.02 MB/sec [Megabyte-per-second]
= 24192.0 Kbps [Kilobit-per-second]
= 24.19 Mbps [Megabit-per-second]

Download #8
------------------------------------------------------------------
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 34.56 seconds (34563 milliseconds)
Throughput : 3033.0 KB/sec [Kilobyte-per-second]
= 3.03 MB/sec [Megabyte-per-second]
= 24264.0 Kbps [Kilobit-per-second]
= 24.26 Mbps [Megabit-per-second]

Download #9
------------------------------------------------------------------

[Stabhappy]

that's worryingly consistant.

[marky69]

Here are all of them, will do more when i am able has i have reached my daily limit
Download #1
------------------------------------------------------------------
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 33.83 seconds (33828 milliseconds)
Throughput : 3099.0 KB/sec [Kilobyte-per-second]
= 3.1 MB/sec [Megabyte-per-second]
= 24792.0 Kbps [Kilobit-per-second]
= 24.79 Mbps [Megabit-per-second]

Download #2
------------------------------------------------------------------
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 33.91 seconds (33906 milliseconds)
Throughput : 3092.0 KB/sec [Kilobyte-per-second]
= 3.09 MB/sec [Megabyte-per-second]
= 24736.0 Kbps [Kilobit-per-second]
= 24.74 Mbps [Megabit-per-second]

Download #3
------------------------------------------------------------------
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 33.89 seconds (33890 milliseconds)
Throughput : 3094.0 KB/sec [Kilobyte-per-second]
= 3.09 MB/sec [Megabyte-per-second]
= 24752.0 Kbps [Kilobit-per-second]
= 24.75 Mbps [Megabit-per-second]

Download #4
------------------------------------------------------------------
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 34.81 seconds (34813 milliseconds)
Throughput : 3012.0 KB/sec [Kilobyte-per-second]
= 3.01 MB/sec [Megabyte-per-second]
= 24096.0 Kbps [Kilobit-per-second]
= 24.1 Mbps [Megabit-per-second]

Download #5
------------------------------------------------------------------
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 34.81 seconds (34813 milliseconds)
Throughput : 3012.0 KB/sec [Kilobyte-per-second]
= 3.01 MB/sec [Megabyte-per-second]
= 24096.0 Kbps [Kilobit-per-second]
= 24.1 Mbps [Megabit-per-second]

Download #6
------------------------------------------------------------------
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 34.92 seconds (34922 milliseconds)
Throughput : 3002.0 KB/sec [Kilobyte-per-second]
= 3.0 MB/sec [Megabyte-per-second]
= 24016.0 Kbps [Kilobit-per-second]
= 24.02 Mbps [Megabit-per-second]

Download #7
------------------------------------------------------------------
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 34.67 seconds (34672 milliseconds)
Throughput : 3024.0 KB/sec [Kilobyte-per-second]
= 3.02 MB/sec [Megabyte-per-second]
= 24192.0 Kbps [Kilobit-per-second]
= 24.19 Mbps [Megabit-per-second]

Download #8
------------------------------------------------------------------
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 34.56 seconds (34563 milliseconds)
Throughput : 3033.0 KB/sec [Kilobyte-per-second]
= 3.03 MB/sec [Megabyte-per-second]
= 24264.0 Kbps [Kilobit-per-second]
= 24.26 Mbps [Megabit-per-second]

Download #9
------------------------------------------------------------------
Error: You have reached the daily transfer limit.

[Ignitionnet]

Marky please get the diagnostics from your modem - it does look a lot like you are only synched to one channel and 24Mbps is what bandwidth is left on the channel.

[marky69]

I keep trying to get in it wont let me the TS said i should get in will keep trying

---------- Post added at 20:33 ---------- Previous post was at 20:31 ----------

Just got in if i switch of the modem then back on it let me in but if i come out of it it wont let me back in ????????? will post in a mo

---------- Post added at 20:34 ---------- Previous post was at 20:33 ----------

Cable Modem Status
Item Status Comments
Acquired Downstream Channel 299.001343 MHz Primary Downstream Locked
Ranged Upstream Channel 25.808001 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex






Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 57 58 59 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 9.85 9.72 9.46 N/A
RxMER
(dB) 38.61 38.61 38.98 N/A
Correctable
Codewords 1 1 3 N/A
Uncorrectable
Codewords 283 956 951 N/A

---------- Post added at 20:39 ---------- Previous post was at 20:34 ----------

Cable Modem Operation Configuration
General Configuration
Network Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0
Config File : class-cm-rts50.cm
Primary Downstream Service Flow
SFID : 110
Max Traffic Rate : 53000000 bps
Max Traffic Burst : 3044 bytes
Min Traffic Rate : 0 bps
Primary Upstream Service Flow
SFID : 109
Max Traffic Rate : 1750000 bps
Max Traffic Burst : 1600 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 1522 bytes
Scheduling Type : Best Effort

[Joxer]

Is it just me or do the uncorrectable codewords look a bit high? No figure for the codewords not needing correction...

[Ignitionnet]

Thank you.

All the downstreams look ok, coming in a bit hot and some uncorrectable codewords which isn't exactly wonderful but without knowing how long the modem has been up for and if they are still incrementing it's tricky to comment.

How's general browsing going, and have those errors gone up a lot since you last posted them?

Correctable
Codewords 1 1 3 N/A
Uncorrectable
Codewords 283 956 951 N/A

I'm thinking those uncorrectable codewords aren't too good at all, my own below:

System up time = 26 days 12h 23m 44.00s
SigQu: received without error = 1039337222 codewords
SigQu: correctable errors = 1318 codewords
SigQu: uncorrectable errors = 1557 codewords

1557 uncorrectable in 26 days, think your modem was only on a matter of a couple of minutes - fingers crossed the errors were before the modem completed ranging or it may well point to your issue.

[marky69]

the modem has been on since 20:30 so about 2 hrs 30 mins takes a bit for web pages to load

[Gopher]

You're on 50mb but there's something wrong with the connection. I'd post on the newsgroups they'll have it sorted in no time.

whats the address for the News Groups Please

[Stabhappy]

news.virginmedia.com, there are setup guides on Virginmedia.com - you won't be able to simply navigate to it like a website.

[barreoty]

You guys doing these test wireless or wired??

[marky69]

I am doing the tests wired.

---------- Post added at 09:03 ---------- Previous post was at 08:57 ----------

Also to get into the modem I need to pull the power then put it back in. When it reboots I can get into the modem for about 5 minutes then it times out or if I come out of it I can't get back in so need to reset it to get back in some thing def not right. I will do more of the speed tests when I get off work and post them. Can I also thank everyone for there help and time.

[Batarang]

Had my 50Mb installed yesterday - also in Dundee - and this is what I am getting. This has halved overnight from a max of 21 Mbps yesterday afternoon. Web pages are now starting to load like dialup.
Cannot access the modem at all can someone confirm that it is the same as the old Motorola SurfBoard at : http://192.168.100.1/signal.html

Time to call TS I think!

Eric.


Download #1
------------------------------------------------------------------
File size transferred : 1.0 MB (1048576 bytes)
Total time taken : 0.72 seconds (718 milliseconds)
Throughput : 1460.0 KB/sec [Kilobyte-per-second]
= 1.46 MB/sec [Megabyte-per-second]
= 11680.0 Kbps [Kilobit-per-second]
= 11.68 Mbps [Megabit-per-second]

Download #2
------------------------------------------------------------------
File size transferred : 1.0 MB (1048576 bytes)
Total time taken : 0.67 seconds (668 milliseconds)
Throughput : 1569.0 KB/sec [Kilobyte-per-second]
= 1.57 MB/sec [Megabyte-per-second]
= 12552.0 Kbps [Kilobit-per-second]
= 12.55 Mbps [Megabit-per-second]

Download #3
------------------------------------------------------------------
File size transferred : 1.0 MB (1048576 bytes)
Total time taken : 0.71 seconds (709 milliseconds)
Throughput : 1478.0 KB/sec [Kilobyte-per-second]
= 1.48 MB/sec [Megabyte-per-second]
= 11824.0 Kbps [Kilobit-per-second]
= 11.82 Mbps [Megabit-per-second]

[marky69]

Sorry about the last posts doing them on my blackberry

[Raistlin]

Sorry about the last posts doing them on my blackberry

NP, tidied them up for you :)

[marky69]

To get into the modem pull the plug then put it back in wait to reboot and then goto 192.168.100.1 it gives you about 5 minutes then locks you out

[InfiniteBiscuit]

Mine is working all fine now. Upload's stabilised, and consistant. Download's as fast as it can be, depending on where I'm downloading from; at all times of the day. And web pages are a breeze, even whilst uploading at 200kB/s+.

However, I still can't access the damned modem GUI! But no matter, it's working. Out of interest, where are you two in Dundee? Don't have to say the street, like. I'm in Lochee.

Oh, and I'm wired with an ethernet cable from an ol' TP-Link WR641G. I've had to well over a year and it cost about £20. :monkey:
Through the wired to my computer and the xbox, all is fine.
And the laptop in the living room, some miles away gets about 10mbps down, and 1.6mbps up or so.

[marky69]

Just of south road

[Batarang]

I'm in Foggyley Gardens, also in Lochee.

[broadbandbug]

Thank you.

All the downstreams look ok, coming in a bit hot and some uncorrectable codewords which isn't exactly wonderful but without knowing how long the modem has been up for and if they are still incrementing it's tricky to comment.

How's general browsing going, and have those errors gone up a lot since you last posted them?



I'm thinking those uncorrectable codewords aren't too good at all, my own below:

System up time = 26 days 12h 23m 44.00s
SigQu: received without error = 1039337222 codewords
SigQu: correctable errors = 1318 codewords
SigQu: uncorrectable errors = 1557 codewords

1557 uncorrectable in 26 days, think your modem was only on a matter of a couple of minutes - fingers crossed the errors were before the modem completed ranging or it may well point to your issue.

Looks like poor upstream performance causing slow downstream for some customers in Dundee.. What do you think?
Probably due to upstream being QAM16 when SNR is marginal with the larger number of grouped nodes in the bonded group?

[fever]

is there any speed throttling with 50 meg i heard there was none but this cannot be true

[Stephen]

is there any speed throttling with 50 meg i heard there was none but this cannot be true
There is no traffic management at the moment, however it will probably be started once all areas have been enabled for 50MB.

[Batarang]

Called the VM 50Mb Support Line - 0800 0520431 - the guy seemed quite helpful and sympathetic. There is definitely something not quite right with my install and after many tests I was asked to hold for a couple of minutes whilst the guy went to seek further advice. Waited on hold for 20 minutes and gave up. Now when I try to re-call it punts me straight through to music.

Great service.

When is H20 going live in Dundee?

[InfiniteBiscuit]

2010 I think it's proposed. The work's supposed to be undergoing this year, and they're hoping to have 55,000 homes convered. Which in a city with 160,000 people is pretty excellent, considering how many of those people will be living as families.

Cost shouldn't be too bad either.

Both of you are mere a stone's throw away. I'm on City Road.

[Ignitionnet]

Looks like poor upstream performance causing slow downstream for some customers in Dundee.. What do you think?
Probably due to upstream being QAM16 when SNR is marginal with the larger number of grouped nodes in the bonded group?

The upstreams don't have to be RF combined and likely aren't. You can have upstreams on the same frequency but with different IDs. Before downstream congestion was an 'issue' it was not uncommon to have 6 upstreams spread across 2 nodes but on the same frequencies. Modems would see the following in the MAP:

U0 - 22MHz
U1 - 23.6MHz
U2 - 25.2MHz
U3 - 22MHz
U4 - 23.6MHz
U5 - 25.2MHz

If a modem on the service group covering 0-2 attempted to lock to U5 it would simply fail and attempt to relock, as it is not able to transmit to port 5 on the CMTS card - it would send its' request to lock to U5 to U2 which would be rejected, wrong ID, and the modem would go through the cycle of reading the MAP for next advertised upstream again until it found one it could lock to.

I would fully expect the MAP coming from the 10k to be something like:

U0 - 44MHz
U1 - 44MHz
U2 - 44MHz
U3 - 44MHz

With each bonded group having a number of service groups each with their own segmented return path to avoid extensive upstream combining and aggregation of ingress.

If they are not the service has been deployed, bluntly, on the cheap using as little hardware and expense as possible, which is I'm sure not the case. When you've Samuel L Jackson doing the TV ads you deploy a product right and don't spare expense and time on things like line cards and RPM wiring just to get things rolled out on time.

In any case, if the DOCSIS 3 product can't handle 3.2MHz 16QAM it doesn't exactly bode well for the future and suggests some more cleanup needs doing. Looking at the rollout of UPC and their EuroDOCSIS 3 deployment they appear to be getting everything they can out of their network's upstreams, as probably required for a 60/6 and 120/10 deployment without bonding.

I've seen on UPC's network so far 3.2MHz 16QAM, 32QAM and 64QAM, 6.4MHz 8QAM, 16QAM, 32QAM and 64QAM. Truly wringing the network for every last bit without compromising stability :)

---------- Post added at 12:53 ---------- Previous post was at 12:52 ----------

is there any speed throttling with 50 meg i heard there was none but this cannot be true

There apparently has been in these guy's cases, it's the new teething troubles management system ;)

[marky69]

I have heard not sure if true. That as soon as you use p2p on the 50 meg you get throttled

[broadbandking]

I don't think so if you are then I suppose they have turned the throttling off on my 50Mb connection.
When the full roll out has been completed they are bringing in appilication throttling which should cripple all p2p traffic including newsgroups.

[gordonuk]

which should cripple all p2p traffic including newsgroups.

Newsgroups are not P2P.

[broadbandking]

Hence why I meantion newsgroup seperate

[Ignitionnet]

I don't think so if you are then I suppose they have turned the throttling off on my 50Mb connection.
When the full roll out has been completed they are bringing in appilication throttling which should cripple all p2p traffic including newsgroups.

We don't know how / when / where any application shaping will affect things, best see how it runs. It may not cripple, it may be brutal.

[broadbandking]

This is Virgin Media I will not be suprised if they cripple to 512K

[Noggo]

When is H20 going live in Dundee?

according to a guy who works for fibrecity,
.... we soon be launching our Dundee project.

Any other questions people have while I am checking? Feel free to post.

take from : http://www.cableforum.co.uk/board/34709592-post104.html

[Ignitionnet]

For the sake of the good people of Dundee I hope that's not a Virgin Media 'soon' ;)

[marky69]

Here is tonights test so fantastic its the same as i was getting on 20meg the joy
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 40.89 seconds (40891 milliseconds)
Throughput : 2564.0 KB/sec [Kilobyte-per-second]
= 2.56 MB/sec [Megabyte-per-second]
= 20512.0 Kbps [Kilobit-per-second]
= 20.51 Mbps [Megabit-per-second]

[Batarang]

Hey Marky69,
I wish I had your service, just look at mine!!

File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 57.16 seconds (57164 milliseconds)
Throughput : 1834.0 KB/sec [Kilobyte-per-second]
= 1.83 MB/sec [Megabyte-per-second]
= 14672.0 Kbps [Kilobit-per-second]
= 14.67 Mbps [Megabit-per-second]

Saw a H20 truck doing some survey work in Reform St - outside Wetherspoons - a few weeks ago, I knew I should have rushed out and bought them a pint!

[Rik]

Can one of you 50Meg dudes test your speed via a decent Usenet provider.
One of you must be on Giganews surely? ;) and that is good for 100Mb+ (11.5MB/s here on a dedicated server)

[hokkers999]

[snip]

If they are not the service has been deployed, bluntly, on the cheap using as little hardware and expense as possible, which is I'm sure not the case. When you've Samuel L Jackson doing the TV ads you deploy a product right and don't spare expense and time on things like line cards and RPM wiring just to get things rolled out on time.

[snip]



Except[t when you're talking about a company who prefers to waste huge amounts of money paying 'stars' to advertise it, rather than build it right....

---------- Post added at 00:11 ---------- Previous post was at 00:10 ----------

I don't think so if you are then I suppose they have turned the throttling off on my 50Mb connection.
When the full roll out has been completed they are bringing in appilication throttling which should cripple all p2p traffic including newsgroups.

thank goodness for my vpn connection then.....


www.swissvpn.net

[orionuk2009]

Hi all I have been a reader of this forum for a while but I just wanted to join to add my experience as well with the new 50mb service. Iam in the Croydon area I had it installed on the 8th.And it’s been appalling so far. Last night for example I was getting 2.2MB which is around 20mb line speed I think. Since the install it seems to be unstable bouncing up and down from 48mb down( 5.5MB 5600k).I noticed on other forums people are reporting getting 50mb at least 6MB (6000k) but mine when it does feel like going quick it will not spike above 48MB (5.5MB) useing diffrent methods i.e useing Giganews Which are a good news provider. I noticed when the engineer left he took the signal filter plug with him which was on the back of my old modem and he never placed it on the new modem. But the reason I had it on there ever since the 1MB service I was told was due to noise on the network when I questioned him he said he tested the signal and it was fine ?.So I know that iam obviously getting a congestion issue as well as a technical issue because I was expecting peaking speeds of 6mb not all the time obviously.

[Stabhappy]

There should be no congestion at the moment, it's almost surely a technical issue. Try the newsgroups for help.

[orionuk2009]

Thanks for the reply i will try that. Because there’s something not right it’s very unstable

[broadbandking]

Can one of you 50Meg dudes test your speed via a decent Usenet provider.
One of you must be on Giganews surely? ;) and that is good for 100Mb+ (11.5MB/s here on a dedicated server)

I was getting 3500Kb/s - 4500Kb/s off giganews that was 10 connections

[Fatec]

I was getting 3500Kb/s - 4500Kb/s off giganews that was 10 connections

Typical, that's pretty poor.

I can get 100Mbit with 10 Connections.

Though from what i hear (from the small amount of customers even bothering with this product) and from staff, the speeds are all over the place .

[hokkers999]

[snip]
Since the install it seems to be unstable bouncing up and down from 48mb down( 5.5MB 5600k).I noticed on other forums people are reporting getting 50mb at least 6MB (6000k) but mine when it does feel like going quick it will not spike above 48MB (5.5MB)

[snip

I thought from reading the other discussions on here, that with the very low upstream 48 is about all you can get?

[Ignitionnet]

Seem to be quite a few people having issues with the product too, looking at here and the newsgroups.

[marky69]

Test done today i am the same as what my 20meg would do so thinking of calling today to go back to that.

Download #1
------------------------------------------------------------------
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 40.75 seconds (40750 milliseconds)
Throughput : 2573.0 KB/sec [Kilobyte-per-second]
= 2.57 MB/sec [Megabyte-per-second]
= 20584.0 Kbps [Kilobit-per-second]
= 20.58 Mbps [Megabit-per-second]

Download #2
------------------------------------------------------------------
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 40.59 seconds (40593 milliseconds)
Throughput : 2583.0 KB/sec [Kilobyte-per-second]
= 2.58 MB/sec [Megabyte-per-second]
= 20664.0 Kbps [Kilobit-per-second]
= 20.66 Mbps [Megabit-per-second]

[hokkers999]

Test done today i am the same as what my 20meg would do so thinking of calling today to go back to that.



Don't forget to ask for a refund of your £80 plus the £51 up front :D

[marky69]

I sure will, cant wait till H20 come out here...

[orionuk2009]

There should be no congestion at the moment, it's almost surely a technical issue. Try the newsgroups for help.


Also the thing is when i tryed the connection this morning early hours it was downloading at 48MB but then in the evening`s its halfed or even less
the last few days,So would that still be technical if its getting worse at a certain time ?

[Bonglet]

Also the thing is when i tryed the connection this morning early hours it was downloading at 48MB but then in the evening`s its halfed or even less
the last few days,So would that still be technical if its getting worse at a certain time ?

Yes its called oversubscription which is much more noticable in the stm hours :)
thats why stm coming soon to 50mb they cant provide it sorry to you that fell for it.

[CIS]

Also the thing is when i tryed the connection this morning early hours it was downloading at 48MB but then in the evening`s its halfed or even less
the last few days,So would that still be technical if its getting worse at a certain time ?


No, Thats a simple case of a loaded UBR, too many people on your local network. If you get someone human when calling Virgin, someone who gives a **** and does not lie (rare) then they will just tell you the truth, like they did with me.

Its a simple case of them selling something which they know, at times of the day and evening, they cannot provide.

I called Virgin the other day to see if they would sell me the 50mb and they would, I asked them about the "ongoing issue" with my local UBR (which I have been told straight up by one tech support lad, that its a maxed out UBR and I will NEVER get my 20mb from 4pm onwards) I asked the person who was about to sell me 50mb "how can you get 50mb to me, if you cannot provide me with the 20mb I'm currently paying for" There was a big pause.......and then, get this, this was the answer I got from "Tech Support" - - "Because it's faster Sir"

I laughted down the phone.

---------- Post added at 14:41 ---------- Previous post was at 14:32 ----------

Virgin Media are selling a 50mb service on UBR's that cannot provide current subscribers with 10mb or 20mb. And it's a ****ing joke.

[Bonglet]

But Docsis 3 and the invisible upgrades solved all this .... Didnt it :(.

[InfiniteBiscuit]

It's absolutely fine for me. Just works. Guess I'm lucky.

https://www.cableforum.co.uk/images/local/2009/01/23.png

[Ignitionnet]

Has to be a technical issue somewhere, surely they wouldn't oversubscribe the DOCSIS 3 network by shoving too many 20Mbit customers on there. Rather suicidal advertising the fastest broadband in the land, etc, and not being able to deliver it.

[Fatec]

Has to be a technical issue somewhere, surely they wouldn't oversubscribe the DOCSIS 3 network by shoving too many 20Mbit customers on there. Rather suicidal advertising the fastest broadband in the land, etc, and not being able to deliver it.

This is VM we are talking about....

[orionuk2009]

It's absolutely fine for me. Just works. Guess I'm lucky.

https://www.cableforum.co.uk/images/local/2009/01/23.png

The funny thing about this is.I have always had a solid 10MB then moved to 20MB and they where both solid all the time.Well with your speed test at least i know that the 50mb is capable of more speed then iam getting ! .What part of the country are you in ?

[InfiniteBiscuit]

Dundee, Scotland.

[orionuk2009]

Just an update i had a reply on the newsgroup.They said there is a local area issue and they are know aware of it :)

[Batarang]

Which Newsgroup are you looking at, if you don't mind me asking?
ANY info about the service here in Dundee would be useful as I still cannot get through to the 50Mb TS people - they seem to have put my phone on permanent hold and just get punted immediately to the same old music track!!

[orionuk2009]

Sure no worrys the newsgroup to go to is

virginmedia.support.broadband.cable

you will need to add it in your news reader

[marky69]

called vm today got someone in the 50meg dept he had a look and said he changed something, whent to gamefiles.blueyonder.co.uk and it was downloading at 57meg and tried Nvidi and that was running at 48meg so hopefully thats it sorted. thanks to everyone for there advice :-)

[marky69]

Hi I ended up going back to the 20mg as it got worse. I then spoke to virgin, a great guy called John in sheffield and he booked another engineer to come out this time he checked the line and the signal was way to high so he sorted that and am now getting from 44 to 53mg. Thank you all for you help
all. alla

[Batarang]

Hi again Marky,

Sounds like you found the right guy there.

What number did you call? Hopefully not the 0800 0520431 number as I still cannot get through on that number.

My 50Mb service is still crap at between 17Mb to a one time high of 30Mb so need to get this sorted once and for all.

Cheers,

Eric.

[Peter_]

Hi again Marky,

Sounds like you found the right guy there.

What number did you call? Hopefully not the 0800 0520431 number as I still cannot get through on that number.

My 50Mb service is still crap at between 17Mb to a one time high of 30Mb so need to get this sorted once and for all.

Cheers,

Eric.
Are the ethernet cables you are using new ones as any old cables will be degraded and can have an detrimental effect on your speeds, you would be better to use CAT6 cables as they are of a higher quality and have less oxygen in the copper than CAT5 cables.

[marky69]

Hi think it was just luck called ts and was tran many times then got through to john and he booked in the engineer he came out had a look and was not happy with the speed tested the line and there was a fault and he fixed it. The guy John was in cs.

---------- Post added at 11:28 ---------- Previous post was at 11:20 ----------

Hi the cat5e

[Batarang]

Thanks guys,

Re: the cabling. The crap speed I am getting is with the PC connected directly to the VM modem ie Coax in to (new VM) modem, RJ45 out (quality Belkin Cat5 lead) RJ45 in to PC. ReBoot modem to get IP renew. Same speeds if I connect through the new Netgear WNR2000 (supplied by VM).

I rewired the house about 3 years ago ( I'm an electrician) and ran quality Cat5 cabling (BlackBox.co.uk) into every room in the house - bar a couple of course. Have a 12 port GigaBit switch and all NIC's are GB.

Marky. Any ideas what settings the engineer changed and were the setting in the modem??

[marky69]

Hi he tested the line said signal was to high (think it was the noise) as was at 10 he put a reducer on the cable to the modem and this sorted it. He also run a pc optimser which the engineer are ment to give u a link for but to be honest don't think it made anydiff. Try getting an engineer out as they kept saying everything was fine when there was a fault. It took me ages to get it sorted but they have refunded the £80 charge for install. Sorry taking a bit to reply as in work

[Batarang]

Thanks again Marky,

Strangely enough, had a courtesy call yesterday from VM Customer Services about my 50Mb sevice. I think she regretted making the call but is arranging for an engineer/Tech support to call today or one evening next week, will do my best to try and get someone out.

Hmmm I like the bit about the refund, cool!

Won't be dropping back to 20Mb as when I initially enquired about the 50Mb service they did me a deal and now pay less for this than the old 20Mb service, still had to pay the £80 fee but hey, the new Netgear kit is worth way more than that!!

Eric.

[vmuser027]

(quality Belkin Cat5 lead)

Lol...