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AHN-David
07-01-2009, 15:46
after posting a speed test on another thread. a user pointed out my upload is very slow for 10mb connection.
i was informed that my upstream was higher than it should be.

Can anyone help and tell me what i should do?

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -6.4 dBmV
Downstream SNR : 38.5 dB

Upstream Lock : Locked
Upstream Channel ID : 6
Upstream Frequency : 28784000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 56.3 dBmV
Upstream Mini-Slot Size : 2
MovedGoalPosts
07-01-2009, 15:59
If the power level is incorrect, and you can see it is causing you issues with your connection, call faults. They will be able to check your modem, and if they agree there is an issue they will send a tech to make some adjustments.
Noggo
07-01-2009, 16:01
Quote:
Originally Posted by AccurateHub
Upstream transmit Power Level : 56.3 dBmV

From my limited knowledge on modem power levels, your upstream level looks too high (as confirmed by Stabhappy http://www.cableforum.co.uk/board/34711105-post229.html)

You can either ring tech support or by far the easiest way is to post a message on VM newsgroup support, with details of your upload speed problem inc. power levels info too:

Outlook express setup can be found here (all the below links are at the bottom of the first link):
http://www.virginmedia.com/customers...ress-exntl.php

Subscribing to newsgroups and the newsgroup you to subscribe to is:
virginmedia.support.broadband.cable
http://www.virginmedia.com/customers...ss-exntl-2.php

Reading posts:
http://www.virginmedia.com/customers...ss.php#reading

How to post messages:
http://www.virginmedia.com/customers...ss.php#posting
AHN-David
07-01-2009, 16:02
i have a tech coming out sometime this week to install a new port for me so do you think he can have a look for me?
Noggo
07-01-2009, 16:18
You're better off checking it with tech support, so they can allocate time for the fix. I know I wouldn't like turning up at someone’s house to install equipment, only to find out more needs to be done that’s not on the job sheet. My guess is that VM will allow so much time per job and if they're got extra to do it will just eat into their day making them late.
Noggo
09-01-2009, 19:49
i have a tech coming out sometime this week to install a new port for me so do you think he can have a look for me?


So did he/she have a look?????
AHN-David
19-01-2009, 15:14
yeah he had a look said it was fine and i must be just using it at a busy time.
Noggo
19-01-2009, 15:41
Is your upload speed back to normal, around 500kb/s?
AHN-David
20-01-2009, 10:41
no its still sitting around 250/300kbs
Noggo
20-01-2009, 11:17
So the Tech just fobbed you off so he could leave, "I must be just using it at a busy time" :LOL:.

If your upstream power level is still high, can in touch with newsgroup support as detailed in post 3 of the thread and see what they have to say on the matter. You'll probably be seeing the tech again, if it's still high.