returning a phone to virgin

[hardtarget]

my nokia 5220 is so faulty,
restarting,loudspeaker problems and now has frozen.
i have had enough of this and want to return it,
thing is will virgin media take it because i dont have the original packing for this anymore.

i bought it 2 weeks ago via virginmobile websiite.
and i also have the invoice

[moaningmags]

Call them up, they don't take the packaging back, they send a courier with the phone in a small plain box. He gives you that and takes yours.
They don't even take the battery, just the phone.

I've returned about 5 phones this year and they've been great. Each replacement was delivered the day after I phoned.

[hardtarget]

Call them up, they don't take the packaging back, they send a courier with the phone in a small plain box. He gives you that and takes yours.
They don't even take the battery, just the phone.

I've returned about 5 phones this year and they've been great. Each replacement was delivered the day after I phoned.
but what if i want to get a refund?

[moaningmags]

Then they demand the original packaging that it came in, call them and ask them.

[hardtarget]

damn,
its still outside in the bin,
but its abit ripped,
nothing too major but just the side is abit ripped

[moaningmags]

Sellotape it, works wonders.