2Mb to 10Mb free offer probs

[alexcopeland]

can anyone help? Called customer services for broadband upgrade from 2Mb to 10Mb free for a month but don't seem to have changed after running the sites speed test.

I've tried the power modem off for 30 seconds trick a couple of times.

Can anyone help?

I think the SACM is a 256 model if this helps.

[Albie]

If it doesn't go up straight away, it won't go up at all. You need to phone them.

[LaineY]

it can take up to 24hours to go through dude.

[Albie]

it can take up to 24hours to go through dude.

That is nonsense.

[Joxer]

Quote:
Originally Posted by LaineY View Post
it can take up to 24hours to go through dude.
That is nonsense.

It should go through straight away, however it doesn't always. If it doesn't it means it's broke. It breaks sometimes. So you are both right, sort of.

[LaineY]

dude sometimes theres a queue of hits waiting to go through.. its like the billing system.. if you make a payment it can take between 2-24 hrs for ur services to become active.

yes.. it should be instant and its always been instant for me personally.. when i upgraded to 10 meg bbi .. it took 7 hrs for the activation hit to come through to my modem.

so like i said.. it depends..

so no.. its not nonsense..
didnt really care much for that shotgun reply..

[alexcopeland]

Still no 10Mb...

on, 15 Dec 2008 15:44:05 GMT

Test 1: 1024K took 4430 ms = 231.2 KB/sec, approx 1905 Kbps, 1.86 Mbps
Test 2: 1024K took 4509 ms = 227.1 KB/sec, approx 1871 Kbps, 1.83 Mbps
Test 3: 1024K took 4274 ms = 239.6 KB/sec, approx 1974 Kbps, 1.93 Mbps
Test 4: 2048K took 8596 ms = 238.3 KB/sec, approx 1964 Kbps, 1.92 Mbps

Overall Average Speed = approx 1929 Kbps, 1.89 Mbps

I check it first thing in the morning and if still on 2Mb service I call customer services.

Thanks for all the feed back.

[alexcopeland]

Mon, 15 Dec 2008 18:58:00 GMT

Test 1: 1024K took 4306 ms = 237.8 KB/sec, approx 1959 Kbps, 1.91 Mbps
Test 2: 1024K took 4290 ms = 238.7 KB/sec, approx 1967 Kbps, 1.92 Mbps
Test 3: 1024K took 4617 ms = 221.8 KB/sec, approx 1828 Kbps, 1.79 Mbps
Test 4: 2048K took 8611 ms = 237.8 KB/sec, approx 1959 Kbps, 1.91 Mbps

Overall Average Speed = approx 1928 Kbps, 1.88 Mbps

Might give them a call now while I have a chance.

[Joxer]

What does the bit rate on the modem config page at 192.168.100.1 (username/password root/root if required) say? Should be 10240000 for the downstream, if not you need to call them.

[alexcopeland]

Maximum Downstream Data Rate : 2048000

Giving them a call now.

---------- Post added at 08:16 ---------- Previous post was at 07:57 ----------

One call to faults and issue has been resolved. They dropped the config file down.

[th'engineer]

have you switched your modem on and off for 10 mins

[alexcopeland]

All sorted.