View Full Version : Upgrade Free For A Month And Get Billed For It!
Anyone else on 2MB upgrade to 10MB free for one month on Virgin's Christmas promotion and get billed for it? What a bunch of idiots. :LOL:
Maybe better placed in the billing section. (http://www.cableforum.co.uk/board/34/)
I should hope you contacted customer services and had your bill corrected. I've not heard of many cases where this has happened, maybe the rep just had a bad day.
Yes, I rang and they said if you decide not to keep the 10MB call us next month and you'll get the money back. What way is that to run a promotion? :LOL:
Yes, I rang and they said if you decide not to keep the 10MB call us next month and you'll get the money back. What way is that to run a promotion? :LOL:
That doesn't sound right. A free month’s upgrade to 10Meg is NOT meant to cost you anything, regardless of whether you keep it or not. I would have asked for the credit to be issued there and then.
Looks like other people were billed too. http://www.digitalspy.co.uk/forums/showthread.php?t=951972
'Thanks for your recent email to Virgin Media free trial broadband
upgrade.
We wish to inform that if you upgrade to Broadband Size: L from a
Broadband Size: M then you will only pay the cost of Broadband Size: M
for the first month. we confirm that it is not totally free for 30 day
you need to pay £18.00.
For more detail about the offer, we request you to call our customer
care team on below number.'What a scam. :td:
If you get charged it is agents not doing their job right
It should be a completely free upgrade with no change to the monthly price, just as it says.
They're breaking the T&C's stated in the offer. You should only be charged your normally monthly cost for M broadband. The £7 extra shouldn't be charged until the second month, unless you cancel first ;).
From http://www.virginmediapeople.com/12days/
T&C's from day 3.
You will continue to be charged at your usual monthly rate for size: M broadband service for the first 30 Days.
Anyone who has been charged for bb size l, check for part month charges / discounts to cover this, if none are showing... PM me with following detail - assuming customer services were not able to assist you / resolve the issue.
Date you called to add BB Size L
Date at the top of your bill
And Date you are charged from / to (page 3 advance charges) should state from xx/xx/xx - xx/xx/xx BB Size L £18.00
Cheers,
Jamie
Remember though, this forum is no way connected with Virgin Media. Any details sent to anyone is at your own risk
warriorsq
15-12-2008, 21:16
I signed up on Nov 20th for the free upgrade from 2mb to 10mb. Got my bill a couple of days ago, it covers Dec 6th till Jan 5th.
BB L 6 Dec-19 Dec £8.40
BB L 20 Dec-5 Jan £13.33
I will just ask them to take the extra £3.73 of my next bill (usually pay £18 for my BB) when I ring them up on the 19th and cancel it
smallclone
15-12-2008, 23:55
Hi guys, I'm a bit confused about my bill at the moment.
I went for the 10MB offer on Dec 3rd, do these figures look right, taken from my ebill:
Total service charges
£59.50
Includes VAT at the appropriate rate(s)
Advance charges
£60.50
Description Date/period Amount
Line Rental 24 November - 23 December £11.00
Phone, TV & BB Bundle Saving 24 November - 23 December £-9.50
Talk Weekends 24 November - 23 December £0.00
Free Voicemail 24 November - 23 December £0.00
TV Size: X L 24 November - 23 December £22.00
Filmfour,At Races,Sports1,Sports2 24 November - 23 December £19.00
Broadband Size: M 24 November - 23 December £18.00
Service other
£-1.00
Description Date Amount
E Bill Discount 24 November £-1.00
Telephone Usage Charges
for <phone number deleted>
Total telephone usage charges
£10.22
Call charges
£8.70
See Call details section
VAT
£1.52
Description Amount
VAT at 17.5% on £8.70
Those don't reflect the change as you went for the upgrade after the bill was produced
Hi i'm Pat and have just become a member of the forum and HELP I haven't a clue how to do a message in this programme, can anybody let me know if this message gets to where it needs to be please? Thankyou. PS also how do I insert images on my messages on this?
---------- Post added at 00:37 ---------- Previous post was at 00:25 ----------
Hi its Pat again, has anybody else's ntlworld emails gone caput? mine has been going awry for a few weeks now and tonight I can't get it at all, its just a blank page and keeps coming up 403 Forbidden!!!! what the hell does that mean? I can't get important emails, I have a Deaf/blind freind said he emailed me tonight but I can't get into it to read it, I can't afford to pay for things I can't get into
This free upgrade for one month is very costly. Last months bill was forty something quid and this month it is £50. Usually I pay £20 for 2MB BB and basic phone. And they refuse to sort it out. F*ckwits. :LOL:
What a con. Obviously Virgin does not understand the meaning of "free".
I took up the free 10MB trial on the 15 Dec and the bill I have received today charges me £25 for Broadband Size L.
They are going to refund £7 on the next bill.
Also, out of interest, I had tried to cancel the free trial earlier this week but they could not do so as the month had not elapsed.
So they are charging for the 10MB even before you can decide not to keep it .
Sorry guys,
did you read the offer it was quite clear to me that it was going to cost. even getting you money back costs you one way or other.
A lot of "free" offers (including a consumer mag) run this way. Surely you have come across this Have a "free" month just send you card details.You can cancel etc. Its the same thing except they have your details already. :erm:
Sorry guys,
did you read the offer it was quite clear to me that it was going to cost. even getting you money back costs you one way or other.
A lot of "free" offers (including a consumer mag) run this way. Surely you have come across this Have a "free" month just send you card details.You can cancel etc. Its the same thing except they have your details already. :erm:
OK, explain to us how the free month was going to cost.
..did you read the offer it was quite clear to me that it was going to cost.
Don't know what offer you read. It was `free' for 1 month. The only downer was that you're got to remember to cancel before the month was up, otherwise you'll get charged for subsequent month(s).
And I got charged before I could even cancel
hokkers999
14-01-2009, 02:03
What a con. Obviously Virgin does not understand the meaning of "free".
I took up the free 10MB trial on the 15 Dec and the bill I have received today charges me £25 for Broadband Size L.
They are going to refund £7 on the next bill.
Also, out of interest, I had tried to cancel the free trial earlier this week but they could not do so as the month had not elapsed.
So they are charging for the 10MB even before you can decide not to keep it .
this is precisely why I point blank refuse to allow VM to direct debit my account.
... Ok...
That promotion ... or should i start with..
It is your own responsibility to downgrade to the service you were originally on before the trial / promotion runs out there for you get billed as normal till you do so.
If you were incorrectly charged then the promotion was not put on correctly if thats the case because obviostly it wasnt what was aggree'd
---
Also, out of interest, I had tried to cancel the free trial earlier this week but they could not do so as the month had not elapsed.
---
as for what you were advised..... it can so be done, you normally get your prorate back if you have been charged partials..
If you took out the Broadband on the 15th of Dec... i was led to believe that it was A MONTH.. not from the DATE you take it out till the DATE of the following month..
in short.. what im trying to say is .. Im certain it was from the 1st of Dec to the 31st Dec.
Feel free to correct me if im wrong guys i dont know everything...
but im sure someone from customer care can verify this for us.
nomadking
14-01-2009, 04:43
I didn't receive the letter about the offer until 8th Dec. I called up about the offer the next day but was billed(18th dec) for a partial month and a full month of L broadband. I called CS and they said it was a mistake and would be rectified with next months bill(due next week). I asked if it could be rectified this month, as surely the point of advance notice of the bill prior to the direct debit being applied is to sort out these kind of problems. It was confirmed that this could be done, but I decided to leave it till the next month.
I canceled the free upgrade on the 6th Jan, which is within the 30 days specified in the letter.
... Ok...
That promotion ... or should i start with..
It is your own responsibility to downgrade to the service you were originally on before the trial / promotion runs out there for you get billed as normal till you do so.
If you were incorrectly charged then the promotion was not put on correctly if thats the case because obviostly it wasnt what was aggree'd
---
Also, out of interest, I had tried to cancel the free trial earlier this week but they could not do so as the month had not elapsed.
---
as for what you were advised..... it can so be done, you normally get your prorate back if you have been charged partials..
If you took out the Broadband on the 15th of Dec... i was led to believe that it was A MONTH.. not from the DATE you take it out till the DATE of the following month..
in short.. what im trying to say is .. Im certain it was from the 1st of Dec to the 31st Dec.
Feel free to correct me if im wrong guys i dont know everything...
but im sure someone from customer care can verify this for us.
You're on this thread http://www.cableforum.co.uk/board/12/33644363-any-way-get-lower-bb-price-page-2.html talking about how you've been paying full price for 20MB. Of all the VM shills I've seen on here you are the worst one ever.
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