Microstar
10-12-2008, 09:52
I'm in the Hinckley (LE9) area and have been a broadband customer for 8 years. In the last month or two I was upgraded to 10Mb service and sent a new Ambit 256 modem.
Connection has historically be very good, but following the upgrade I am getting random periods of a few minutes where internet connection is lost. This happens quite frequently, any time of day or night.
The modem 'Sync' light stays on, but data lights do not flash and I get 'page not found' errors etc. Tried several difference PC's connected to the modem (wired Ethernet) and always the same, so I'm sure its Vigin's side.
Any suggestions on this? Modem data is pasted below, all looks fine to me?
Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 2.1 dBmV
Downstream SNR : 37.8 dB
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 38.0 dBmV
Upstream Mini-Slot Size : 2
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
Connection has historically be very good, but following the upgrade I am getting random periods of a few minutes where internet connection is lost. This happens quite frequently, any time of day or night.
The modem 'Sync' light stays on, but data lights do not flash and I get 'page not found' errors etc. Tried several difference PC's connected to the modem (wired Ethernet) and always the same, so I'm sure its Vigin's side.
Any suggestions on this? Modem data is pasted below, all looks fine to me?
Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 2.1 dBmV
Downstream SNR : 37.8 dB
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 38.0 dBmV
Upstream Mini-Slot Size : 2
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled