Problem with 8MB to 16 MB -

[RamJet]

Hi

well on the 8MB service I never got above 4 MB - often it was about 3.6 to 3.8

Now its gone up to 16MB

and I only occasionally get above 8MB - often in the late 7s ?

Question : while I'm quite happy with speed increase I don't really see why I should have to pay any more when the 'trial' is over as I'm only now getting the 8MB I'm supposed to have

Can I ask Virgin NOT to make the £5 charge if and when they think of doing so and continue with what is only 8MB ?

[BenMcr]

How far are you from the exchange?

[*sloman*]

www.samknows.com

find out distance here

[BenMcr]

If you are on up to 16Mbit, then you on the C&W network which is completely seperate to the BT based one.

Which means the only factor in the speeds should be line length and noise, as the capacity is completely seperate

[broadbandking]

Plus you have to remember is UPTO so your not guarenteed to get anywhere near 16Mb

[Noggo]

If your only getting 4 Mb/s or below from 8Meg, my bet is that you must be around 3km from the exchange.

You're paying £18 / month for upto 8Meg and once your free trial is over £23 / month. If others are available on your exchange switch to a cheaper ISP. Have a look at O2 upto 8Meg for £12.23 / month, £14.68 / month for upto 16Meg or £ 19.57 / month for upto 20Meg http://broadband.o2.co.uk/home/index.jsp

Look at https://www.simplifydigital.co.uk/
enter your postcode, uncheck `digital TV' and `Home phone' and hit enter, This will bring up most of the ADSL suppliers on your exchange. On the same page click `View full availability report' (near the top) this will give you your distance to your telephone exchange (small print under the map on right hand side)