I had enough with it [Archive]

telfordcable

07-12-2008, 13:21

I just had enough of it with virgin media XL 20Mb as because:

the last 6 months I had no problem with speed of between 10Mb and 19Mb but since all last week and all this weekend I was heavy throttling down to below 288kbs on downstream and 150kbs is a big joke with 20Mb. I had contact VM tech supoort and they send out VM engineer last Friday, the engineering told me that I had a faulty modem ambit 256 and replacement a new modem same as before ambit 256 but this time he installed a new cable with a new forward path attenuator 6 dB plugged on the back of my modem. Then he say to me "everything is fine now, you should be able to connected to internet now". I say to him "hang on, I just test the speed via speed test and still slow at 214kbs - should be 19800kbps not 214kbs?". He then say to me "did you know that VM is now traffic management from 9am through to 11pm with 85% throttling your speed" I told say to him "then what the point of 50Megabits out next year?" he say to me "No, it will be ready on the 17th of DEcember but I would advise you not to bother with 50Mb because it will be a major teething problem at the end of their network. I would suggest you to try 50Mb until next summer but it will be heavy throttling thought".

I will phone up VM to cancel my cable broadband as I will not accepted 85% throttling from 9am to 11pm 7 days a week. No way. I am going back to BT isp without throttling.

I hardly loads any website as it getting freeze, slow or even not working. Fed up of it. I try other pc and laptop, same things.

dav_boro

07-12-2008, 13:38

"85% throttling from 9am to 11pm 7 days a week" - maybe this could explain why my 10mbit is giving me max 100-300 kbs,then on early hours in morning it will hit 1.4mbs if i give it enough download threads, what crap

telfordcable

07-12-2008, 14:27

Results from http://www.speed.io
(Copied on 2008-12-07 14:25:32)
Download: 110 Kbit/s
Upload : 164 kbit/s
Connects : 20 conn/min
Ping: 11 ms

SnoopZ

07-12-2008, 14:33

That speed test isn't working for me at the moment, but i'd expect to be on STM at 5mbit as i've downloaded my allowance this morning i think.

I wouldn't change my 20mbit as it's perfect, but i agree STM sucks.

AppleSauce

07-12-2008, 14:35

"85% throttling from 9am to 11pm 7 days a week"

I doubt that very much.

Noggo

07-12-2008, 14:39

He then say to me "did you know that VM is now traffic management from 9am through to 11pm with 85% throttling your speed"

I take it he wanted to move onto the next job because I think what he said is a pile of crock (85% throttling :LOL:). It's probably heavy congestion or something wrong at the UBR end causing your problems, if it wasn't your modem as that had been changed.

All the field tech's I've come across have been very helpful and honest. If the problems elsewhere they're always said so and on my last problem theyâ€™re even spoke other members of VM staff to find out if there was any local issues causing my problems and then relayed the info back to me. And his words not mine `it saves him time in the long run', probably because if he hadn't had chased it up, I would have been back on the phone complaining and he would have had to come out again for an issue he couldn't resolve.

telfordcable

07-12-2008, 14:47

how do i be able to log newsgroup to file a complaint through outlook express as there are too many virginmedia support on newsgroup ? which one is correct one to check my area UBR ?

Kymmy

07-12-2008, 14:54

Personally I'd wait as the launch of 50Mb is due soon, that should be followed by the moving of 20Mb onto the Docsis3.. This should cure a lot of oversubscription..

xocemp

07-12-2008, 15:01

Setting up
http://www.virginmedia.com/customers/newsgroups/setting-up-outlook-express-exntl.php

Subscribing
http://www.virginmedia.com/customers/newsgroups/setting-up-outlook-express-exntl-2.php

And posting
http://www.virginmedia.com/customers/newsgroups/using-outlook-express.php#posting

virginmedia.support.broadband.cable is where you need to post

Jonathan90

07-12-2008, 15:25

That isn't throttling thats something wrong with their end 85 % 20mb = 3 mb 3072 kilobits

20 conn a minute dam thats pretty mashed i'd say its called over subscription.

telfordcable

07-12-2008, 16:13

I had done it in newsgroup and raise it with my speed problem and they had reply:

Hi,

The reason for this slow speed is that there is a high utilisation in your
area. The reference for this is F000688988 and unfortunately I do not have a
scheduled relief date at this time.

Also to note the reason the pings you have done have failed is that the bbc
now blocks pings. To test in future I recommend www.Google.co.uk or
www.itv.com.

--
Kind regards
Paul McFly
VirginMedia Technical Support
http://status2.virginmedia.com/

Oh great, very high UBR in my area, what the point of 20Mb if they can't cope with 20Mb
overscription!!! There is no date of fixed ??

Kymmy

07-12-2008, 16:20

See my post #8

AppleSauce

07-12-2008, 16:54

Where's the best place to post about UBR information on the newsgroup, All the newsgroups i come across regarding VM have no VM staff answering any questions.

moaningmags

07-12-2008, 16:55

virginmedia.support.broadband.cable

They have an SLA of 4 hours, meaning your post will be replied to within that time.

superscot69

07-12-2008, 16:59

Results from http://www.speed.io
(Copied on 2008-12-07 16:58:10)
Download: 16758 Kbit/s
Upload : 740 kbit/s
Connects : 2571 conn/min
Ping: 11 ms

My connection seems fine !!!I think

AppleSauce

07-12-2008, 17:00

virginmedia.support.broadband.cable

They have an SLA of 4 hours, meaning your post will be replied to within that time.

I posted in that Newsgroup on the 05/12/2008 @ 00.25 and no reply.

moaningmags

07-12-2008, 17:02

All threads I see in there from the 5th have been answered. What's the subject?

AppleSauce

07-12-2008, 17:05

All threads I see in there from the 5th have been answered. What's the subject?

Barnsley, South Yorkshire UBR (cable.ubr01.barn.blueyonder.co.uk)

moaningmags

07-12-2008, 17:07

This is their reply:-

Hi James,

The fault is still open and has a tentative, estimated time for the 9th
Dec,.
FYI the reference for this is 857431.
I apologise for the delays in resolving this issue.
--
--
Post again asking for an update on the above fault reference number.

AppleSauce

07-12-2008, 17:08

This is their reply:-

Hi James,

The fault is still open and has a tentative, estimated time for the 9th
Dec,.
FYI the reference for this is 857431.
I apologise for the delays in resolving this issue.
--
--
Kind Regards

Nevermind, I'm new to newsgroups and didn't realise I had to expand the tab to view replys, silly me!

Sorry about that. lol

moaningmags

07-12-2008, 17:09

Lol, no worries we've all been new. At least you know now.

telfordcable

07-12-2008, 17:11

Personally I'd wait as the launch of 50Mb is due soon, that should be followed by the moving of 20Mb onto the Docsis3.. This should cure a lot of oversubscription..

Are you sure about this one ??? Who told you this ???

---------- Post added at 17:11 ---------- Previous post was at 17:10 ----------

I thought Docdis 3 is only for 50Mb only while the rest of 2Mb, 10Mb & 20Mb remain staying with Docdis 1.1 and 2

Kymmy

07-12-2008, 17:42

It's been widley talked about on this forum that the 20Mb should move to docsis 3. I know that when I talked to business tech support about the lack of fixed IP's on the 20Mb side he said that the reason for this was due to the system of fixed IP's being overhauled when the 20mb (residential and business) move to docsis3...

Saying that though you never know with VM till it actually happens...but it is the best way for VM to make the best using the existing network..

telfordcable

07-12-2008, 17:49

Tech support told me on the newsgroup:

The 20meg will move to DOCSIS 2 and will
operate on the same frequency as 50meg. Therefore freeing up bandwidth on
the existing transport layer for 2Meg and 10meg customers.

At this time it is only speculated and could change depending on the success
/ operation of the 50meg service.

--
Kind regards
Paul McFly
VirginMedia Technical Support
http://status2.virginmedia.com/

moaningmags

07-12-2008, 17:50

He also said:-

At this time it is only speculated and could change depending on the success
/ operation of the 50meg service.

telfordcable

07-12-2008, 17:51

yes that correct

Horace

07-12-2008, 18:27

Noggo

07-12-2008, 18:49

I knew I had read it somewhere that 10M, 20M and 50M will be on the DOCSIS 3 network, It was in the '50Mbit rollout has started' thread

http://media.corporate-ir.net/media_files/irol/13/135485/reports/Analyst_day_november112008.pdf

From page 34 of the PDF, but 33 of the document:

The new home for our 10-20-50 customers

xocemp

07-12-2008, 18:58

WOW new modem for all those 10 and 20 meg customers, VM must have modey to throw away.

telfordcable

07-12-2008, 19:42

how is vm managed to change their network to docsis 3.0 ? will the downtime take 24 hours to complete the upgrade of their network ?

I disagree with 10mb moving to docsis 3 (should be be for 20mb and 50mb only) and leave the rest of 2mb and 10mb staying at docsis 2

---------- Post added at 19:42 ---------- Previous post was at 19:33 ----------

It appear my area is now back to normal speed:

http://speed.io/pics/1425/5862/speed.io.png (http://www.speed.io)

SnoopZ

07-12-2008, 21:13

WOW new modem for all those 10 and 20 meg customers, VM must have modey to throw away.

They won't need a new modem.

xocemp

07-12-2008, 22:34

SnoopZ

07-12-2008, 23:05

Since most of how the DOCSIS 3 and 10, 20 meg customers will be provisioned is for now speculation and/or hearsay, would you care to explain why you think they wouldn't need a new modem. I have a theory of my own but for now I'll keep that to myself.

Others can say this in a more technical manner than me but it's been said loads of times on the forums that docsis 3 is backwards compatible with docsis 2 so when the 10 and 20mbiters move over they won't need new modems. ( that might not be exactly correct technically, so someone can correct me if i'm wrong).

xocemp

07-12-2008, 23:23

Spot on my theory SnoopZ.
Dual cards, so you may have a 1.1 or 2 compliant modem but it doesn't mean you will run on the docsis 3 card, because thats just not going to work.
Sure dual card and docsis 3 will ease the strain on the 10 and 20 meg cutomers but for how long?
I'm just guessing this bit but maybe VM will have just 3 BBI services in the end. 10, 20 and 50. So what happens to those who are on 2? Upgrade to 10, then that will just reduce the bandwidth of the current 10 and 20 meg users.
Though perhaps 2 meg will stay as a legacy service for those on low package deals, 2meg BBI, free TV and some phone package.

I don't have the answers, those are just my thoughts for now and are subject to change ;)
Thanks for listening and thanks for sharing yours SnoopZ

telfordcable

08-12-2008, 01:00

I do hope that 2Mb will be disappear and taken off the product as 2Mb is out of date now. All broadband in uk now have BT Wholesales up to 8Mbps (max dsl), up to 24Mbps (adsl2+), LLU up to 16Mbps and Cable up to 10 Mbps, up to 20Mbps & up to 50Mbps.

I think BT will scrap 512k, 1Mb and 2Mb next year same as VM 2Mb.

darkbeing

08-12-2008, 01:39

there has seriously gotta be something wrong with anyone that wants to move to 50mb broadband, what possible use does it have? There is nothing you could possibly want to do with 50mb that you cant do with 4.
Anyone who says the need 50mb broadband is off their trolley and with the prices VM charge if it were me taking the order from you I would laugh in your face and say "yes sir its official VM policy to laugh at you as we reaslise you are a moron" because thats what they are doing, just creaming your money from you and ripping you off when you use it. You wont get 50mb most of you, we all know that ! even if you do get that speed it will be for less than 20 minutes before they throttle it back, and besides which not one of you could give me a full and complete explanation of how you could use 50mb at full capacity for long enough to justify its price

As for the argument that 2mb is out of date - I have 2mb and I can perform any task someone on 50mb can do but for longer.
Prove me wrong

telfordcable

08-12-2008, 01:42

http://speed.io/pics/1426/3755/speed.io.png (http://www.speed.io)

Excellent speed :) Wish it like this 24/7 365 !!!

http://speed.io/pics/1426/3819/speed.io.png (http://www.speed.io)

Peil

08-12-2008, 02:12

As for the argument that 2mb is out of date - I have 2mb and I can perform any task someone on 50mb can do but for longer.
Prove me wrong

Sorry but do you mean the task will take you longer, or that you will be able to download without STM for longer?

darkbeing

08-12-2008, 03:56

Unfortunately both - yet my original meaning was meant to be that I have found no task that can be performed better on 50mb than at 2mb apart from downloading more quickly, obviously. Yet also because of how the STM is configured it will take me longer to reach my limits than it will take for a 20 or 50mb user to reach theirs.
Also I meant that there is no task I can think of (not even streaming media or games) that does not make 50mb and 20mb wasteful and laughably overspec. It's a stupid waste of money to purchase it and a scam to sell it.

Joxer

09-12-2008, 10:28

And you can just as easily make a journety in a 200cc scooter as you can in t a car with a 2 litre engiine, in fact at peak times the scooter will be able to weave through the traffic jams. Cars are a rip off, buy a scooter.

caph

09-12-2008, 12:04

there is no task I can think of (not even streaming media or games) that does not make 50mb and 20mb wasteful

HD movies on XBox Live? You can only start watching them when you've streamed enough to be able to watch the rest without need for buffering. So 20/50Mb means you don't have to wait long to start watching.

Speeds are going keep increasing. Get used to it. You'll be having this same argument in 10 years time when they bring out Gb speeds. You were probably having the argument 10 years ago when they brought out 56K modems - what was wrong with good old V.32bis anyway?

Kaychsea

10-12-2008, 18:22

Speeds are going keep increasing. Get used to it. You'll be having this same argument in 10 years time when they bring out Gb speeds. You were probably having the argument 10 years ago when they brought out 56K modems - what was wrong with good old V.32bis anyway?
I have no problems with speeds increasing, but then I'm a 2Mb bottom feeder. What I can't see is why anyone would pay the eye watering sums for the top bracket just to watch HD films on an X Box.

A quote I always liked from my undergraduate days was: Never underestimate the bandwidth of a truck full of magtape. A trip to Blockbuster is probably more efficient as long as you get three titles out.