whats going on?

[chron]

hi folks, for the past 2 days my internet has been very sluggish, sometimes even refusing to open basic websites. every computer in the house is the same, i've tried resetting the modem etc but to no avail, also i aint been downloading anything of late so it shouldnt be a speed cap, take a look at my speedtest results;

https://www.cableforum.co.uk/images/local/2008/12/48.png (http://www.speedtest.net)

strange! for 20MB XL VM,

any suggestions? tried phoning VM up but they were as useful as a chocolate teapot.

[moaningmags]

As usual, I have to recommend connecting the modem direct to 1 computer and test again, if it's still the same call back to tech support and don't get off the call until you have a definitive answer.

[homealone]

:welcome:

- and when you have the modem connected direct, try this speed test

http://www.speed.io/index_en.html

rather than the speedtest.net one, which in my opinion is unreliable & misleading...

[chron]

cheers guys, will try this out and post back up. :idea:

[chickendippers]

Login to your modem (http://192.168.100.1/)
Username: root
Password: root
Gather the information from the downstream and upstream pages.

Hold the Windows button on your keyboard and press R
Type "cmd" and click OK
At the DOS prompt that appears typeping bbc.co.ukGather the results
Then typetracert bbc.co.ukGather the results

Take that information to the virginmedia.support.broadband.cable newsgroup (http://www.virginmedia.com/customers/newsgroups/). They'll sort you out.

[Jonathan90]

Oversubscription nuff said.

[xocemp]

Don't inclued www in your ping to the bbc :)

xocemp@ZeN ~> ping www.bbc.co.uk
PING www.bbc.net.uk (212.58.253.67) 56(84) bytes of data.

--- www.bbc.net.uk ping statistics ---
140 packets transmitted, 0 received, 100% packet loss, time 139042ms

xocemp@ZeN ~> ping www.bbc.co.uk
PING www.bbc.net.uk (212.58.253.67) 56(84) bytes of data.

--- www.bbc.net.uk ping statistics ---
29 packets transmitted, 0 received, 100% packet loss, time 28034ms

xocemp@ZeN ~> ping bbc.co.uk
PING bbc.co.uk (212.58.224.138) 56(84) bytes of data.
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=1 ttl=119 time=16.4 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=2 ttl=119 time=21.4 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=3 ttl=119 time=15.0 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=4 ttl=119 time=15.2 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=5 ttl=119 time=15.9 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=6 ttl=119 time=15.4 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=7 ttl=119 time=15.5 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=8 ttl=119 time=15.1 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=9 ttl=119 time=15.3 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=10 ttl=119 time=15.5 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=11 ttl=119 time=15.1 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=12 ttl=119 time=15.5 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=13 ttl=119 time=15.9 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=14 ttl=119 time=14.9 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=15 ttl=119 time=22.4 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=16 ttl=119 time=15.5 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=17 ttl=119 time=17.3 ms

--- bbc.co.uk ping statistics ---
17 packets transmitted, 17 received, 0% packet loss, time 15997ms
rtt min/avg/max/mdev = 14.963/16.368/22.469/2.117 ms
xocemp@ZeN ~>

xocemp@ZeN ~> ping www.google.com
PING www.l.google.com (74.125.77.99) 56(84) bytes of data.
64 bytes from ew-in-f99.google.com (74.125.77.99): icmp_seq=1 ttl=244 time=26.9 ms
64 bytes from ew-in-f99.google.com (74.125.77.99): icmp_seq=2 ttl=244 time=27.3 ms
64 bytes from ew-in-f99.google.com (74.125.77.99): icmp_seq=3 ttl=244 time=28.7 ms
64 bytes from ew-in-f99.google.com (74.125.77.99): icmp_seq=4 ttl=244 time=27.7 ms
64 bytes from ew-in-f99.google.com (74.125.77.99): icmp_seq=5 ttl=244 time=26.6 ms
64 bytes from ew-in-f99.google.com (74.125.77.99): icmp_seq=6 ttl=244 time=26.9 ms
64 bytes from ew-in-f99.google.com (74.125.77.99): icmp_seq=7 ttl=244 time=38.5 ms
64 bytes from ew-in-f99.google.com (74.125.77.99): icmp_seq=8 ttl=244 time=27.0 ms
64 bytes from ew-in-f99.google.com (74.125.77.99): icmp_seq=9 ttl=244 time=29.2 ms
64 bytes from ew-in-f99.google.com (74.125.77.99): icmp_seq=10 ttl=244 time=39.6 ms
64 bytes from ew-in-f99.google.com (74.125.77.99): icmp_seq=11 ttl=244 time=28.6 ms

--- www.l.google.com ping statistics ---
11 packets transmitted, 11 received, 0% packet loss, time 10006ms
rtt min/avg/max/mdev = 26.633/29.781/39.685/4.485 ms
xocemp@ZeN ~>

Trace
xocemp@ZeN ~> tracepath www.bbc.co.uk
1: ZeN.local (192.168.0.104) 0.115ms pmtu 1500
1: 192.168.0.1 (192.168.0.1) 0.434ms asymm 2
1: 192.168.0.1 (192.168.0.1) 0.490ms asymm 2
2: 10.4.248.1 (10.4.248.1) 8.380ms
3: osr02know-v11.network.virginmedia.net (62.30.0.50) 9.237ms
4: man-bb-b-ge-130-0.network.virginmedia.net (195.182.178.149) 10.076ms asymm 5
5: man-bb-a-ae0-0.network.virginmedia.net (62.253.187.177) 9.175ms asymm 6
6: gfd-bb-b-so-200-0.network.virginmedia.net (62.252.192.94) 18.243ms asymm 7
7: redb-ic-1-as0-0.network.virginmedia.net (62.253.185.78) 23.294ms asymm 8
8: 212.58.239.249 (212.58.239.249) 16.896ms asymm 9
9: 212.58.238.133 (212.58.238.133) 17.504ms asymm 8
10: te12-1.hsw0.cwwtf.bbc.co.uk (212.58.239.222) 21.052ms asymm 9

You may be right Jonathan90, but its still a little early to call "Oversubscribed" just yet. :)

[Joxer]

xocemp, you missed the last line of your tracepath, I prefer traceroute and tcptraceroute though they require root priveledges.