Millay
04-12-2008, 18:00
Booked to have a telephone line and TV installed (already broadband customer) and no one turned up, interestingly the system had cancelled my order, due to an overdue bill that was not overdue as my account was made fully up-to-date before i made the order!
So i spent this afternoon waiting, i spoketo a helpful chap with a scotish accent couldnt be more apologetic, he has waived the instalation fee and credited me £20 but I couldnt get him to upgrade me to a V+ box (i cant order one as i dont have a credit/debit card).
So 0 out of 10 for there computer systems still
7 out 0f 10 for customer service, he really was a nice bloke, would have been a 10 if he had wrangled me a v+ box
just wanted to vent/share
So i spent this afternoon waiting, i spoketo a helpful chap with a scotish accent couldnt be more apologetic, he has waived the instalation fee and credited me £20 but I couldnt get him to upgrade me to a V+ box (i cant order one as i dont have a credit/debit card).
So 0 out of 10 for there computer systems still
7 out 0f 10 for customer service, he really was a nice bloke, would have been a 10 if he had wrangled me a v+ box
just wanted to vent/share