20mb service just installed help

[c64]

had the xl package 2 days now and I have never seen over 10mb
https://www.cableforum.co.uk/images/local/2008/12/50.png (http://www.speedtest.net)
That's my current speed I am not capped as i haven't downloaded a thing since having the service is this normal is everyone capped this low on 20mb ? even without going anywhere near the fair usage restrictions ?

[broadbandking]

Are you using a router?
Post your modem config page 192.168.100.1
Have you tryed optimzering your tcp with this software?http://www.speedguide.net/downloads.php

---------- Post added at 17:48 ---------- Previous post was at 17:47 ----------

Also click on connection and tell us what UBR your on please

[telfordcable]

also where you from ? have you checked hardware under network driver under advanced stroll down to speed & duplex - make sure it value at Auto-Negotiation or change to 100Mbps full duplex (not 10Mbps full duplex)

[chickendippers]

Basically run through all of these:
http://www.virginmedia.com/help/broadband/troubleshooting/slow-broadband.php
http://www.virginmedia.com/help/broadband/using/20mb-broadband-optimisation.php

[c64]

It's a direct connection from the ambit 255 to the ethernet port it was already on auto and running at 100mbps but i ave tried changing it manually doesn't make any difference.
It's croydon UBR

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 191
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 3.4 dBmV
Downstream SNR : 28.4 dB


Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 42.0 dBmV
Upstream Mini-Slot Size : 2



Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1530
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

[whydoIneedatech]

It's a direct connection from the ambit 255 to the ethernet port it was already on auto and running at 100mbps but i ave tried changing it manually doesn't make any difference.
It's croydon UBR

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 191
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 3.4 dBmV
Downstream SNR : 28.4 dB


Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 42.0 dBmV
Upstream Mini-Slot Size : 2



Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1530
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
As yo are not getting your speeds I would call Tech Support and they can run tests on your connection to check for any issues.

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Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

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