Intermitant connection drops

[dave_gray2077]

For about a week now my internet has been dropping randomly at intervals from about 5 min apart to 4 hours.

Im using a Linksys BEFSR 41 v4 as my router with firmware 2.00.03.
The issue also persists with a Belkin F5D5231 and when I’m plugged directly into my PC from the modem.

All connections are Ethernet. PC is running vista 64. be fore this week the connection has never had a fault for the whole year its been installed.

Modem is the Blue one. NTL:250

Here are connection stats

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 53.0 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -3.8 dBmV
Downstream SNR : 39.0 dB

[whydoIneedatech]

All power levels are normal.

Try ringing Tech Support

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
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[dave_gray2077]

Any suggestions as to what the problem is as im totaly stuck.

Just to add. When i plug directly into my PC i have tryed both my NIC's. Both the onboard one and a PCI-E one and the fault happens on both.

Iv have 2 connection drops in the time iv posted this and my Downstream Receive Power Level aseems to flutuate quite a bit to as low as : -6.0 dBmV

[whydoIneedatech]

Any suggestions as to what the problem is as im totaly stuck.

Just to add. When i plug directly into my PC i have tryed both my NIC's. Both the onboard one and a PCI-E one and the fault happens on both.

Iv have 2 connection drops in the time iv posted this and my Downstream Receive Power Level aseems to flutuate quite a bit to as low as : -6.0 dBmV
As I said above your power levels look normal so you may have an issue on the uBR and only Tech Support can tell you that.

[dave_gray2077]

OK

Thanks for the help.

[Noggo]

I would post on virgin media's newsgroup support for an answer, as it will save you a lot of time on the phone. Just start a new thread off, with what you're said in your original post.

For how to setup outlook express for newsgroups:
http://www.virginmedia.com/customers...setting-up.php
and the group you need to subscribe to is:
virginmedia.support.broadband.cable
They are very helpfull and normally you get a reply pretty quickly.