Just upgraded to 10 meg but am only getting 5meg

[BenRichards]

I have just been upgraded today to 10 meg (from 2). I have reset my modem and connected to the internet.

I've ran some speed test and seem to only be getting around 5mbps. Trying to download files also supports that i'm only getting 5meg as they typically download at a rate of around 500kbps.

I've only been in the house 2 months so have a new modem and not an old one that I have brought with me from another house

Anyone have any ideas?

[thighguy_uk]

Welcome to VM!!!!!!!!!!!!!

[cimt]

It sounds like it is the modem, it doesn't support 10Mb. What modem is it?

[BenRichards]

It sounds like it is the modem, it doesn't support 10Mb. What modem is it?

Not sure what modem it is,
Its small, square, black and says ambit 256 on the bottom of it.

[cimt]

You've just told me, it's an Ambit 256. ;) Now, I'm pretty sure that can handle more than 10Mb. I think it's the one I have and I'm on 20Mb.

[BenRichards]

lol. well i only seem to be getting 5 :(

[General Maximus]

tbh dude if you ran the test just before you posted your message you probably won't have got your full speed. I ran a test earlier this evening and only got 13mbit out of my 20mbit. Try it again later on after 10 ish or tomorrow morning.

[Axegrinder]

Please post your power levels.

Click >> http://192.168.100.1/ Username and password both root. Login in the top left.

Find 2 links saying "downstream and upstream" and copy and paste info from there,

Do not post your mac address or serial address.

HTH

[12noon]

I'm on 10Mb cable and only get about 6Mb. My cable modem is an old Surfboard that i've had years since my Telewest days.

Downstream -
Frequency - 339000000 Hz Locked
Signal to Noise Ratio - 37 dB
Power Level - -4 dBmV

Upstream -
Channel ID - 3
Frequency - 34000000 Hz Ranged
Power Level - 41 dBmV

Motorola Surfboard.

[whydoIneedatech]

I'm on 10Mb cable and only get about 6Mb. My cable modem is an old Surfboard that i've had years since my Telewest days.

Downstream -
Frequency - 339000000 Hz Locked
Signal to Noise Ratio - 37 dB
Power Level - -4 dBmV

Upstream -
Channel ID - 3
Frequency - 34000000 Hz Ranged
Power Level - 41 dBmV

Motorola Surfboard.
Are you connected via an ethernet cable or USB, if on USB you will only get around 6/7Mb and need to change to ethernet, you can get one from ASDA for £2.99.

[BenRichards]

tbh dude if you ran the test just before you posted your message you probably won't have got your full speed. I ran a test earlier this evening and only got 13mbit out of my 20mbit. Try it again later on after 10 ish or tomorrow morning.

I ran another test a 6.45am and still only getting the 5meg down.

Please post your power levels.

Click >> http://192.168.100.1/ Username and password both root. Login in the top left.

Find 2 links saying "downstream and upstream" and copy and paste info from there,

Do not post your mac address or serial address.

HTH

I'm at work at the moment but will post these specs tonight when i get home.

I am connecting to the modem via an ethernet cable btw.

[whydoIneedatech]

I ran another test a 6.45am and still only getting the 5meg down.



I'm at work at the moment but will post these specs tonight when i get home.

I am connecting to the modem via an ethernet cable btw.
Well it could be the modem especially if its a SB3100 and the SB4100 can struggle due to its age.

[BenRichards]

as far as im aware its an ambit 256

[SnoopZ]

Well it could be the modem especially if its a SB3100 and the SB4100 can struggle due to its age.

Hes got an ambit 256 he said in post 4. :)

[broadbandking]

I'm on 10Mb cable and only get about 6Mb. My cable modem is an old Surfboard that i've had years since my Telewest days.

Downstream -
Frequency - 339000000 Hz Locked
Signal to Noise Ratio - 37 dB
Power Level - -4 dBmV

Upstream -
Channel ID - 3
Frequency - 34000000 Hz Ranged
Power Level - 41 dBmV

Motorola Surfboard.


I think whydoIneedatech was replying to this post

[BenRichards]

I think whydoIneedatech was replying to this post

sorry :erm:

Got another question, as i upgraded to 10meg yesterday am i alble to get the free wireless router that virgin are offering on their 10meg package?

[broadbandking]

I ran another test a 6.45am and still only getting the 5meg down.



I'm at work at the moment but will post these specs tonight when i get home.

I am connecting to the modem via an ethernet cable btw.

If you are getting only 5Mb and your levels are fine when you post them it is mostly likely your area is overloaded, two things you can do is downgrade back to 2Mb or contact support either by the newsgroups or phone support, I would say newsgroups is your best bet as they are normally brilliant and the phone support is only good if you get through to liverpool and sometims Scotland

---------- Post added at 08:23 ---------- Previous post was at 08:22 ----------

sorry :erm:

Got another question, as i upgraded to 10meg yesterday am i alble to get the free wireless router that virgin are offering on their 10meg package?

Simple put no as you only get a free router if you take either 10Mb or 20Mb as a new broadband customer not if you just upgrade

[BenRichards]

Simple put no as you only get a free router if you take either 10Mb or 20Mb as a new broadband customer not if you just upgrade

buggar... looks like i'll have to buy one then!
When i get home i'll get the info you all need from my modem and then try to set up newsgroups and contact the support.

Are they usually on of a nighttime?

[broadbandking]

Yeah I think they are 24/7 or until midnight I am sure someone who works for VM will be able to give the correct times, however if your going to get a router stay away froms VM router get something like this http://www.ebuyer.com/product/134991 as its N Draft router and will give you better wireless speed and coverage around your house

[BenRichards]

Yeah I think they are 24/7 or until midnight I am sure someone who works for VM will be able to give the correct times, however if your going to get a router stay away froms VM router get something like this http://www.ebuyer.com/product/134991 as its N Draft router and will give you better wireless speed and coverage around your house

Thanks, I would go with a 'N' routher anyway because my Macbooks have n built in.

[broadbandking]

Even more reason to go for it lol

[BenRichards]

Would a Dlink DIR-635 be any good?

[broadbandking]

Not a bad router at all mate

[BenRichards]

ta :)

[BenRichards]

Sorry to be a pain guys but I have another question.

I am going to try and get onto the newsgroups tonight so that i can post a message to the support group. I have looked on the VM site on how to do this and it says that i need to enter my VM email and password.

Well as far as i'm aware i dont have one . . .

[whydoIneedatech]

Sorry to be a pain guys but I have another question.

I am going to try and get onto the newsgroups tonight so that i can post a message to the support group. I have looked on the VM site on how to do this and it says that i need to enter my VM email and password.

Well as far as i'm aware i dont have one . . .
Phone up and ask for it.

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[moaningmags]

You don't need it to access the VM support groups.

You'd only need it if you were connecting from a non VM connection, which as ex-Telewest you're not.

The following link shows you how to set up newsgroups to get support from VM

http://www.virginmedia.com/customers...setting-up.php

If it's Outlook Express, open it go to Tools > Accounts > Add Newsgroup
Be careful of using your proper e-mail address, put an extra space in it to avoid the spam bots.


NNTP Server is news.virginmedia.com

Then look for the virginmedia groups, the one you want is

virginmedia.support.broadband.cable

Post your queries there, where support monitor the groups from 8am - 10pm

[BenRichards]

You don't need it to access the VM support groups.

You'd only need it if you were connecting from a non VM connection, which as ex-Telewest you're not.

The following link shows you how to set up newsgroups to get support from VM

http://www.virginmedia.com/customers...setting-up.php

If it's Outlook Express, open it go to Tools > Accounts > Add Newsgroup
Be careful of using your proper e-mail address, put an extra space in it to avoid the spam bots.


NNTP Server is news.virginmedia.com

Then look for the virginmedia groups, the one you want is

virginmedia.support.broadband.cable

Post your queries there, where support monitor the groups from 8am - 10pm

Thanks, I've got it from VM now anyway. Thanks for the help and i'll give it a go tonight

[BenRichards]

OK guys here's the info from my ambit 256.

Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 8.8 dBmV
Downstream SNR :

Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 18800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 42.0 dBmV
Upstream Mini-Slot Size :

[Turkey Machine]

Where's the downstream SNR? :p:

[Noggo]

http://tiger.towson.edu/users/jbigsb1/go%20fish.jpg

[Turkey Machine]

/me goes to eat pizza instead. :p:

[BenRichards]

it didnt have one!
Have just checked again and its defiantly blank

[whydoIneedatech]

it didnt have one!
Have just checked again and its defiantly blank
Well it should have one and with you being EX-Telewest it should be above 29dbmv, so you should call Tech Support and ask why.

[Kymmy]

actually db not dbmv ;)

Just out of interest where does the 29 figure come from? Is that figure dependant on modem/TW/NTL connection???

[whydoIneedatech]

actually db not dbmv ;)

Just out of interest where does the 29 figure come from? Is that figure dependant on modem/TW/NTL connection???
NTL min 26

Telewest min 29

I knew someone would correct me thanks, been up since 5am.

[LaineY]

have you tried downloading a file from
http://gamefiles.virginmedia.com for EG BF1942 Demo.

if it maxes above 1.8mb/s ur on ur way :)

dont believe speed tests...

something strange going on there if you havnt got a SNR.. you should have.. its extremely important and required to diagnose faults..

hope this helps.

[Pia]

Interesting thread.

I've been on 10mb for a while now apparently. I've run speed tests at various hours and never got above 4.5.

Actually, i don't think i've seen it go that high for ages now.

I was definitely on 10mb though because i remember posting my stuff on here somewhere, and i've never downgraded.

[demented]

Silly question Pia, you're not on wireless are you? On some connections the combination of card and router you're not likely to get much about 5Mbs. Tis thus with mine :dunce:.

[BenRichards]

wouldnt that only be the case on a older B router though? Surely with G and N wireless routers you should still see the full capacity?

[Kymmy]

wouldnt that only be the case on a older B router though? Surely with G and N wireless routers you should still see the full capacity?

Also depends on the USB port and the speed of the PC...

One of my work laptops is USB1.1 so will never really give me more than about 5-6 Mb even though it's a wireless G+ dongle in it

[Zhadnost]

Well it could be the modem especially if its a SB3100 and the SB4100 can struggle due to its age.

That and if it's a 3100, it only has a 10baseT port on the back so will probably max out at around 7MBit (even if the CAM can handle 10).

[General Maximus]

you should give them a ring and get them to send you one of the Ambit 256's. I used to have a Terayon TJ210 and never wanted to replace it. I am of the thinking that if it ain't broken, don't fix it. The terayon handled 10mbit no problemo (and i read that it was supposed to be able to go up to 37mbit) but when i was upgraded to 20mbit i didn't get any extra speed at all. In the end I had a look on the Ntl website and filled in a form for a new modem and it worked a treat. 20mbit all the way for me now :)