Connection dropping every few seconds.

[djgtiger]

Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
IP address : xx.xx.xx.xx
Downstream Receive Power Level : 4.93 dBmv
Downstream SNR : 26.86 dB
Upstream Transmit Power Level : 59.50 dBmv
Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps


Download speeds are around 15kbps :mad:
The connection is like this all day, everyday.

I'm guessing I will need to call out tech due to the SNR?

[Graham M]

Hi, I have edited your post to remove the IP, although it was not your IP it could possibly narrow down your location, your Upstream Transmit Power looks far too high for definite, I think you definitely need to phone TS.

[djgtiger]

Thanks for the quick reply.

---------- Post added at 15:47 ---------- Previous post was at 15:14 ----------

Just an update.

I had Internet protocol version 6 enabled somehow. Anyway, after unchecking it the connection is fantastic now! I guess we're not ready for a new protocol just yet.

Will still call tech and ask about the other problem though.

[thighguy_uk]

running vista?

[whydoIneedatech]

Thanks for the quick reply.

---------- Post added at 15:47 ---------- Previous post was at 15:14 ----------

Just an update.

I had Internet protocol version 6 enabled somehow. Anyway, after unchecking it the connection is fantastic now! I guess we're not ready for a new protocol just yet.

Will still call tech and ask about the other problem though.
Tend to find that if you disable IPv6 on some of the newer Vista machines that they connect easier, maybe one of the computer experts could explain why as older Vista machines seem to be OK.

[Turkey Machine]

I have IPv6 enabled on my XP box and have no problems. Perhaps it's a Vista quirk. Either way, it'd be a blessing in disguise if ISPs used IPv6 on their equipment and services.

[whydoIneedatech]

I have IPv6 enabled on my XP box and have no problems. Perhaps it's a Vista quirk. Either way, it'd be a blessing in disguise if ISPs used IPv6 on their equipment and services.
IPv6 from most ISPs is a long way off but would be much better for the consumer when finally the industry norm.;)

[djgtiger]

running vista?

Yep.

Sorry been away ;)

[Axegrinder]

Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
IP address : xx.xx.xx.xx
Downstream Receive Power Level : 4.93 dBmv
Downstream SNR : 26.86 dB
Upstream Transmit Power Level : 59.50 dBmv
Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps


Download speeds are around 15kbps :mad:
The connection is like this all day, everyday.

I'm guessing I will need to call out tech due to the SNR?

Yup, your SNR is rather too low, and your upstream is too high, by the looks of it your using an Ambit 1xx series, which is getting rather long in the tooth and you might want to think about getting it replaced.