Random disconnections.

[bbwannabe]

Can someone tell me if the info below looks ok? Cheers.

X-NTL/Black 256 Modem.

Info logs:
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.6 dBmV
Downstream SNR : 40.1 dB


Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 37.5 dBmV
Upstream Mini-Slot Size : 2


Last few entries in Event log:
First Time Last Time Priority Description
Fri Nov 21 10:05:16 2008 Fri Nov 21 10:05:16 2008 Warning (5) DHCP RENEW WARNING - Field invalid in response
Wed Nov 19 21:52:43 2008 Wed Nov 19 21:52:43 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Nov 19 20:58:30 2008 Wed Nov 19 20:58:30 2008 Information (7) New UCD in effect
Mon Nov 17 22:05:18 2008 Mon Nov 17 22:05:18 2008 Warning (5) DHCP RENEW WARNING - Field invalid in response

Seeing as i've noticed a few other people have had random cuts, i'm suspecting it's a issue with the signals or something else on the other end.

[Stabhappy]

I'm not sure if that upstream transmit power level is too low, so wait for a tech. I'm suspecting that though.

[whydoIneedatech]

Can someone tell me if the info below looks ok? Cheers.

X-NTL/Black 256 Modem.

Info logs:
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 1
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.6 dBmV
Downstream SNR : 40.1 dB


Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 37.5 dBmV
Upstream Mini-Slot Size : 2


Last few entries in Event log:
First Time Last Time Priority Description
Fri Nov 21 10:05:16 2008 Fri Nov 21 10:05:16 2008 Warning (5) DHCP RENEW WARNING - Field invalid in response
Wed Nov 19 21:52:43 2008 Wed Nov 19 21:52:43 2008 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Nov 19 20:58:30 2008 Wed Nov 19 20:58:30 2008 Information (7) New UCD in effect
Mon Nov 17 22:05:18 2008 Mon Nov 17 22:05:18 2008 Warning (5) DHCP RENEW WARNING - Field invalid in response

Seeing as i've noticed a few other people have had random cuts, i'm suspecting it's a issue with the signals or something else on the other end.
All of the above power levels are normal, what is the issue.

I would tend to ignore your modem logs unless you are having the same item repeating its self in a long list, as most lists tend to look worrying.

[bbwannabe]

All of the above power levels are normal, what is the issue.

I can be browsing or downloading file and all of a sudden pages don't load, files stop downloading and one of the application I use to manage connection priority (cfosspeed) and as a speed indicator tells me no ping packets are coming through. When this happens, all the other computers on the network experience the same thing and it's not until some minutes later before it resumes normal operation until the next time it happens.

[moaningmags]

Remove the router and test with the modem direct to one computer.