Problem with lag

[EliteStatus]

Hello,
I have a motorola SURFboard SB5100 which is connected to a belkin router, the problem is that i am having too much lagg, i am connected to xbox live through ICS and when i host a match all my friends do is moan that they cant do anything due to the lagg... i wanted to fix this so i looked at the router and that looked fine i looked at the modem at the logs and it had a load of errors... i manged to screen-shot some of the errors:

[Mod Edit: Moved picture to attachment]

SPECS:
I orginal had 2mb line, them apparently was upgraded to 4mb.. but the speed still sucks,

here are some speed results when just my laptop is on(mine and brothers xbox 360's are offline):

https://www.cableforum.co.uk/images/local/2008/11/13.png (http://www.speedtest.net)

It looks shocking.. what do you think is causing the lag on xbox live?


Cheers,
Elite State

[whydoIneedatech]

When did you last reboot the modem by unplugging the power from the back of the modem as you have a 2Mb docsis file in the config pages above 2148-256.


-----------------------------------------------------------
Be careful of reading modem logs, because what happens when you reboot your modem is that every single update for that modem is received at the same time giving you those worrying logs.

My modem is a Motorola SB5100 and if I look in my logs I will find some with the Date stamp of 1970 and we did not have broadband then.
----------------------------------------------------------------------------

[Jonathan90]

Capped m8.

[EliteStatus]

When did you last reboot the modem by unplugging the power from the back of the modem as you have a 2Mb docsis file in the config pages above 2148-256.


-----------------------------------------------------------
Be careful of reading modem logs, because what happens when you reboot your modem is that every single update for that modem is received at the same time giving you those worrying logs.

My modem is a Motorola SB5100 and if I look in my logs I will find some with the Date stamp of 1970 and we did not have broadband then.
----------------------------------------------------------------------------

Erm two days ago.. i had the letter about the upgrade maybe before telewest went into VM. so i dunno whats happening..

Here are the signal levels..

http://i37.tinypic.com/2rnf1ar.jpg

Any idea on the errors and if the problems will cause lagg?

[Jonathan90]

Very low upload causing your lag which is done by been capped

---------- Post added at 20:58 ---------- Previous post was at 20:58 ----------

never mind the logs you have been capped.

---------- Post added at 20:59 ---------- Previous post was at 20:58 ----------

Whydoineedatech why did you just tell him he has been capped?

[EliteStatus]

What do you mean capped?

[Jonathan90]

Quote of Virginmedia website "An example of how this works is that if a broadband size M customer downloaded 500MB of data between 4pm and 9pm, their speed would be temporarily managed with their download speed set to 1Mb and their upload speed to 128Kb for a 5 hours."

which is bang on what your getting so your capped

[whydoIneedatech]

Very low upload causing your lag which is done by been capped

---------- Post added at 20:58 ---------- Previous post was at 20:58 ----------

never mind the logs you have been capped.

---------- Post added at 20:59 ---------- Previous post was at 20:58 ----------

Whydoineedatech why did you just tell him he has been capped?
Because more importantly he is still on 2Mb according to his screenshot and he should be on 10Mb not 4Mb as he says.

[Jonathan90]

Ok let me get this straight Elitestatus did u ring virgin media and ask them to upgrade you if so when did you ask them.

[EliteStatus]

So how can i get rid of this capped thing?

I didnt ask for an upgrade they sent me through a letter saying i would get an free upgrade... and i cant help using it up because i use my laptop go on the xbox and my brother goes on the xbox aswell both on live so how can i do this...?

I will do what you said and post the speed results..

[Jonathan90]

But did u ring them to upgrade you?

---------- Post added at 21:10 ---------- Previous post was at 21:10 ----------

btw my logs doesn't say what config i got lol

[EliteStatus]

But did u ring them to upgrade you?

Yeh, they did nothing to be honest, all they said is everything thing is fine on there side???? and put the phone down..

[whydoIneedatech]

Erm two days ago.. i had the letter about the upgrade maybe before telewest went into VM.



Have you ever had an upgrade because you say above you were upgraded before ther name change to Virgin, it looks like you are on 2Mb and looks like you have never been upgraded.

[Jonathan90]

noo i mean't did you phone them and ask you to upgrade to the 4mb/10mb

[whydoIneedatech]

btw my logs doesn't say what config i got lol
NTL or Telewest

[Jonathan90]

Telewest but it used to but now it don't say anything.

[EliteStatus]

noo i mean't did you phone them and ask you to upgrade to the 4mb/10mb

Have you ever had an upgrade because you say above you were upgraded before ther name change to Virgin, it looks like you are on 2Mb and looks like you have never been upgraded.

Just came back from reseting the modem as you said... and no i didnt ring them to upgrade because i asumed they would do it on thereself because they sent a letter through telling me about the upgrade...

[Jonathan90]

You got a letter saying they would upgrade your 2mb line to 4mb/10mb.

Anyway you have been capped m8 for 5 hours for downloading over the limit which is ridicolously low for 2mb did u get any demo's or anything from xbox

[whydoIneedatech]

Just came back from reseting the modem as you said... and no i didnt ring them to upgrade because i asumed they would do it on thereself because they sent a letter through telling me about the upgrade...
Well if you ring them tomorrow morning on 150 they will upgrade you from 2Mb to 10Mb 5 times your present speed for an extra £7 per month.

[Jonathan90]

Whydoineedatech has something changed as you can see from the screeny above it doesn't tell me lol

[whydoIneedatech]

Telewest but it used to but now it don't say anything.
should look that this "SW Download INIT - Via Config file cm-20480-768"

[EliteStatus]

You got a letter saying they would upgrade your 2mb line to 4mb/10mb.

Anyway you have been capped m8 for 5 hours for downloading over the limit which is ridicolously low for 2mb did u get any demo's or anything from xbox

Well if you ring them tomorrow morning on 150 they will upgrade you from 2Mb to 10Mb 5 times your present speed for an extra £7 per month.

I hardly download demo's and whydoineedatech i am only 15 and my dad just lost his job due to the credit crunch, so i wont be able to pay anything extra.

Speed-test
https://www.cableforum.co.uk/images/local/2008/11/12.png (http://www.speedtest.net)

[Jonathan90]

Only on 10mb it used to say 10240 512 now it jsut says that

[whydoIneedatech]

I hardly download demo's and whydoineedatech i am only 15 and my dad just lost his job due to the credit crunch, so i wont be able to pay anything extra.




Well at the moment you are only getting 2Mb and in maybe a year or so you may get an upgrade to 4Mb as the rumours go.;)

Good luck to your dad with finding a job.:)

---------- Post added at 21:26 ---------- Previous post was at 21:25 ----------

Only on 10mb it used to say 10240 512 now it jsut says that
What model is the modem

[EliteStatus]

Tech, do you know any way of telling of what i am relling getting if they try to tell me i am getting higher then 2mb, and what shell i say about the stupid capping, can this be delt with as it happens every single day lag.. lag.. lag..

[Jonathan90]

Sb5101e

---------- Post added at 21:28 ---------- Previous post was at 21:27 ----------

http://gamefiles.virginmedia.com/blueyondergames/demos/CallofDutyDemo.zip

Download that see what speed you get from it.

[whydoIneedatech]

Sb5101e
20Mb capable and a good modem, next model after mine.

[EliteStatus]

Well at the moment you are only getting 2Mb and in maybe a year or so you may get an upgrade to 4Mb as the rumours go.;)

Good luck to your dad with finding a job.:)

---------- Post added at 21:26 ---------- Previous post was at 21:25 ----------


What model is the modem

The thing i dont get is why do i have to wait again when i was serposed to be on 4mb ages ago... :mad:

[Maggy]

Well all of us on 2MB are waiting.;)

[EliteStatus]

Well all of us on 2MB are waiting.;)

Yeh i see where you comming from, i am just getting anoyed that they arnt giving me the specs that they said they would..

EDIT: i just done the speed test on this forum and here are the results:

Fri, 21 Nov 2008 21:23:53 UTC

Test 1: 1024K took 9057 ms = 113.1 KB/sec, approx 932 Kbps, 0.91 Mbps
Test 2: 1024K took 9456 ms = 108.3 KB/sec, approx 892 Kbps, 0.87 Mbps
Test 3: 1024K took 8719 ms = 117.4 KB/sec, approx 967 Kbps, 0.94 Mbps
Test 4: 2048K took 20062 ms = 102.1 KB/sec, approx 841 Kbps, 0.82 Mbps

Overall Average Speed = approx 908 Kbps, 0.88 Mbps

Oh and another thing is are you sure its not my router or my laptop thats the problem? as i said i conect to xbox live using ICS so.. and my brother connects to the router. so i dunno how happening here

[whydoIneedatech]

Yeh i see where you comming from, i am just getting anoyed that they arnt giving me the specs that they said they would..

EDIT: i just done the speed test on this forum and here are the results:

Fri, 21 Nov 2008 21:23:53 UTC

Test 1: 1024K took 9057 ms = 113.1 KB/sec, approx 932 Kbps, 0.91 Mbps
Test 2: 1024K took 9456 ms = 108.3 KB/sec, approx 892 Kbps, 0.87 Mbps
Test 3: 1024K took 8719 ms = 117.4 KB/sec, approx 967 Kbps, 0.94 Mbps
Test 4: 2048K took 20062 ms = 102.1 KB/sec, approx 841 Kbps, 0.82 Mbps

Overall Average Speed = approx 908 Kbps, 0.88 Mbps


Oh and another thing is are you sure its not my router or my laptop thats the problem? as i said i conect to xbox live using ICS so.. and my brother connects to the router. so i dunno how happening here


You could always trial 10Mb for a month click HERE (http://www.virginmediapeople.com/12days/) and look at the third option.

If you are gaming and your brother is browsing then you probably will hit Traffic Management.

[EliteStatus]

You could always trial 10Mb for a month click HERE (http://www.virginmediapeople.com/12days/) and look at the third option.

Oh nice find there mate, how easy is it to get out of if you dont want to carry on with the 10mb service will they charge?

[whydoIneedatech]

Oh nice find there mate, how easy is it to get out of if you dont want to carry on with the 10mb service will they charge?
Its a one month trial you just ring up and say no thank you, it tells you in the link click on it and its valid from 1/12/2008

[EliteStatus]

Its a one month trial you just ring up and say no thank you.


Cheers, looks like i have to wait for 1st december to get it... any way what about getting past this capping buisness


I thought it was just the ICS playing up or the wifi dropping.

[whydoIneedatech]

Cheers, looks like i have to wait for 1st december to get it... any way what about getting past this capping buisness
Browse after 2100hrs

[Maggy]

It's not capping..it's throttling...:D

The answer may be that you will have to play at a different time of day...Not practical for a 15 year old on school nights I know but possibly an answer at weekends and during holidays..

Anyway this teacher reckons you need your kip and to get your homework done first.I see too many teenagers asleep at their desks...;) :group:

[whydoIneedatech]

It's not capping..it's throttling...:D

The answer may be that you will have to play at a different time of day...Not practical for a 15 year old on school nights I know but possibly an answer at weekends and during holidays..

Anyway this teacher reckons you need your kip and to get your homework done first.I see too many teenagers asleep at their desks...;) :group:
Try the 10Mb upgrade in December Maggy.;)

[EliteStatus]

Browse after 2100hrs

What?

its for december only isnt it?

[whydoIneedatech]

What?

its for december only isnt it?
You got mixed up there, the 10Mb offer is for December and the time is after which people are not capped during the week.

[EliteStatus]

You got mixed up there, the 10Mb offer is for December and the time is after which people are not capped during the week.


So in the weekend i should be lagg free..? and the modem still looks like 2mb


OH sorry missread that but here its 22:00 so what the hell is going on?

[whydoIneedatech]

So in the weekend i should be lagg free..? and the modem still looks like 2mb


OH sorry missread that but here its 22:00 so what the hell is going on?
You get traffic managed if you go the limits set out in the links below.

-------------------------------------------------
http://www.virginmedia.com/help/traffic-management.php

http://allyours.virginmedia.com/html/internet/traffic.html

-------------------------------------------------

[EliteStatus]

You get traffic managed if you go the limits set out in the links below.

-------------------------------------------------
http://www.virginmedia.com/help/traffic-management.php

http://allyours.virginmedia.com/html/internet/traffic.html

-------------------------------------------------

So why would getting 10mb solve the lagg issue then?

EDIT: i took another speed test at 22:56

https://www.cableforum.co.uk/images/local/2008/11/9.png (http://www.speedtest.net)

no difference?

[moaningmags]

As you're only 15 ask your dad to call up and confirm the broadband speed you're on.

Why do you use ICS for the xbox?
Connect the xbox directly to the router.

Is your brother's computer fast enough to handle what he's doing on the comp as well as you connecting to him using ICS?
If you are only on 2Mb, then you are sharing this with your brother.
Does he use any programs for downloading? Bearshare, Limewire, Utorrent etc, does he leave these running when you are connected?

[EliteStatus]

As you're only 15 ask your dad to call up and confirm the broadband speed you're on.

Why do you use ICS for the xbox?
Connect the xbox directly to the router.

Is your brother's computer fast enough to handle what he's doing on the comp as well as you connecting to him using ICS?
If you are only on 2Mb, then you are sharing this with your brother.
Does he use any programs for downloading? Bearshare, Limewire, Utorrent etc, does he leave these running when you are connected?

I cant connect direct to the router as the router is in the other room, my brother only uses his xbox 360 so he only uses xbox live.. Any ideas?

and i use ICS because i dont want to waste my money on an overpriced adapter. and brigding wont work for me

[moaningmags]

I cant connect direct to the router as the router is in the other room, my brother only uses his xbox 360 so he only uses xbox live.. Any ideas?

and i use ICS because i dont want to waste my money on an overpriced adapter. and brigding wont work for me


Run an ethernet cable from the other room to yours. No need to go wireless.

[Turkey Machine]

I cant connect direct to the router as the router is in the other room, my brother only uses his xbox 360 so he only uses xbox live.. Any ideas?

and i use ICS because i dont want to waste my money on an overpriced adapter. and brigding wont work for me

Wireless adapters are available from many good computer outlets for as little as £15-20. Aldi was doing some a while back for £11, so check there. ;)

[EliteStatus]

Run an ethernet cable from the other room to yours. No need to go wireless.


Eh? hang on i am getting confused... i thought some one told me that i was getting lag because i was getting capped?

EDIT: took a speed-test today

https://www.cableforum.co.uk/images/local/2008/11/8.png (http://www.speedtest.net)

---------- Post added at 10:00 ---------- Previous post was at 08:55 ----------

I asked my brother if he laggs and he said no... so is it the fact that i am getting capped , or the ICS or the wi-fi is playing up..?? i think i will have to buy some homeplugs...

[Noggo]

Does the game lag when you connect to someone else’s server or does it just happen when you're hosting the game.

If you lag when you connect to a games server, then there's a problem with your connection somewhere, be it router or VM services.

If the game just lags when hosting, it's down to lack of upstream bandwidth. Which on the `M’ package connection is 256kbits/s and 128kbits/s when STM'd. I can’t image Xbox 360 games use anymore bandwidth than a PC game, which should be somewhere around 15kBytes/s. Basically boils down to the fact that with a upstream connections speed of 256kbits/s (32kbytes/s) will only probably allow 2 players to connect and only 1 if you’re STM’d, when you’re hosting. These are best conditions and do not take into account that someone else in the house could be using some of the bandwidth up as well.

[EliteStatus]

Does the game lag when you connect to someone else’s server or does it just happen when you're hosting the game.

If you lag when you connect to a games server, then there's a problem with your connection somewhere, be it router or VM services.

If the game just lags when hosting, it's down to lack of upstream bandwidth. Which on the `M’ package connection is 256kbits/s and 128kbits/s when STM'd. I can’t image Xbox 360 games use anymore bandwidth than a PC game, which should be somewhere around 15kBytes/s. Basically boils down to the fact that with a upstream connections speed of 256kbits/s (32kbytes/s) will only probably allow 2 players to connect and only 1 if you’re STM’d, when you’re hosting. These are best conditions and do not take into account that someone else in the house could be using some of the bandwidth up as well.

Thanks for the info mate, but i notice the lag most when hosting matches and something in some one else is hosting

[Jonathan90]

Elitestatus i will try and explain this for you simply

between the hours of 4 and 9pm if you use to much bandwidth in your case 500mb once you hit that you are temporarily throttled down for 5 hours to the speed that u had yesterday 1mb down 128 k up after the 5 hours it will return to normal so if u hit the limit at lets say 19:15 it wouldn't return to normal until 12:15. No offence other people but you are confusing him with the router jargon leave everything as it is,it was only lagging cause 128k up if not enough to play with a descent amount of players and plus if your brother is on it aswell that makes it worse. imo theres nothing wrong with your setup just that upload speed. ask your brother if he is downloading anything and have you got security on your router.

and try reading that all in 1 go lol.

[EliteStatus]

Elitestatus i will try and explain this for you simply

between the hours of 4 and 9pm if you use to much bandwidth in your case 500mb once you hit that you are temporarily throttled down for 5 hours to the speed that u had yesterday 1mb down 128 k up after the 5 hours it will return to normal so if u hit the limit at lets say 19:15 it wouldn't return to normal until 12:15. No offence other people but you are confusing him with the router jargon leave everything as it is,it was only lagging cause 128k up if not enough to play with a descent amount of players and plus if your brother is on it aswell that makes it worse. imo theres nothing wrong with your setup just that upload speed. ask your brother if he is downloading anything and have you got security on your router.

and try reading that all in 1 go lol.

LOL, cheerfs for that i understand now, with lets say a 10mb package will the capping be less? and my brother hasnt got any demos or anything like that downloaded, i think all this has lead to me that ether me built in wifi card in my laptop is rubbish or the router is rubbish.. may go down the homeplug's.

Cheers for info

[Jonathan90]

Yes upgrading to 10mb will higher the threshold to 1200MB

[EliteStatus]

Yes upgrading to 10mb will higher the threshold to 1200MB


Ok do you think its worth buying homeplugs aswell to reduce the lag and make a solid connection

[Jonathan90]

Homeplugs are worse ignore people who say the router is the problem. cause from what i can see that is solid 2mb connection and i take it that as through wireless. ping is good aswell. btw homeplugs can give more lag if your electricity fluctuates. stick with the router it will be fine 2mb honestly is barley enough for 1 person and you can forget about hosting games on it never mind 2 people trying.

[EliteStatus]

Homeplugs are worse ignore people who say the router is the problem. cause from what i can see that is solid 2mb connection and i take it that as through wireless. ping is good aswell. btw homeplugs can give more lag if your electricity fluctuates. stick with the router it will be fine 2mb honestly is barley enough for 1 person and you can forget about hosting games on it never mind 2 people trying.



Hmm.. i have hosted a private match on cod4 a couple of time i had about 5 people on then we was flying across the map and then i have a connection interupted, and when i was having 10mb i was still lagging a tiny bit..

but the thing is as i said before i cant upgrade as my dad is out of cash and my mom is ill..