E-Mail Password Changed - Cannot Access Anymore

[DJ_Price]

I thought I would change my email account password this evening as I'd been using the same email for many years on the account & thought I would change it to a randomly generated password. I did it & everything went fine & it said password had successfully been changed, so I logged out of the account on the website & tried logging back in with the password I used & it wouldn't let me on. I tried my password I had before changing, but of course that didn't work. I then recoverd the password & then changed it to something less random incase the generated password was the problem, but again still couldn't get back on the account. I was also unable to check emails both times. Would be greatful if someone could help me out with this please.

[whydoIneedatech]

Who is your email provider as they are the people who can help resolve this issue.

[DJ_Price]

It's an ntlworld.com email address.

[whydoIneedatech]

It's an ntlworld.com email address.
I would advise you to call Tech Support after 0800 and one of my colleagues will try to resolve this issue with you.

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[DJ_Price]

Is phoning tech support the only was to resolve this now then?

[whydoIneedatech]

Is phoning tech support the only was to resolve this now then?
Yes and the quickest;)

[esdxc37]

Yes and the quickest;)

not strictly true if you phone cust services and get someone that knows how to use red tools they will do it for you. ;)

[whydoIneedatech]

not strictly true if you phone cust services and get someone that knows how to use red tools they will do it for you. ;)
That will not work as it is not done by redtools:D but another tool that they do not have access to;)

[esdxc37]

That will not work as it is not done by redtools:D but another tool that they do not have access to;)

Sorry my bad dont know why I typed red tools :rolleyes: meant CDFE which we do have access to ;)

[whydoIneedatech]

Sorry my bad dont know why I typed red tools :rolleyes: meant CDFE which we do have access to ;)
Usually most Customer Service Reps tranfer through to Tech Support as it is our job to deal with such items.

[DJ_Price]

All sorted now :) The guy I spoke to at tech support wasn't very sure as to why it wouldn't work after I had changed it, but he did say when changing it for me that it must be 10 characters or less. I'm guessing that was probably the problem. Now to phone again to try & get a deal on our broadband, hopefully will get a discount again.