no broadband

[CrazyPJ]

Well, I waited 3 weeks for Virgin to install phoneline/broadband and it arrived today. The enginee done his bit and said broadband would come on in an hour.
One hour and nothing. Rang helpline and they said unplug modem, blah blah. nothing. Rang 3 more times, got same insructions and still, ZILCH. This is a bad start. :confused:Im thinking of cancelling already. any ideas anyone?

cheers

[Stabhappy]

The engineer sounds incompetant. It was instant for us.

[tosh mate]

how is your modem connected.....??
by earthanet cable or a usb connection..?

[Nedkelly]

I wonder if its stuck in the walled garden? it should be a easy fix if it is :)

[whydoIneedatech]

I wonder if its stuck in the walled garden? it should be a easy fix if it is :)
It will be a 256 and may not budge and require raising to IT.

[Nedkelly]

When will this problem go away ? :mad:

[whydoIneedatech]

When will this problem go away ? :mad:
They are good modems, but if they go wrong they are a pain in the backs.......

[CrazyPJ]

yes,its connected by ethernet cable,

[whydoIneedatech]

yes,its connected by ethernet cable,
We only use Ethernet and all Ambit 256 modems only come with an Ethernet port so USB is never an option.

What did they say to you, has it been escalated to another department, if unsure then ring up tomorrow after 0800 to Tech Support.

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
-------------------------------------------------------------------

[mufc4evauk]

An hour?

Mine was instant when I had it installed yesterday.

[CrazyPJ]

thanks for the replies. I will ring em once more in the morning and see.

[whydoIneedatech]

thanks for the replies. I will ring em once more in the morning and see.
Good luck and hope you get a quick fix;)

[CrazyPJ]

Rang em this morning and same response. unplug, blah blah blah. Its just crap so i have cancelled the lot. Its pathetic. no doubt they will now try and charge me for this crap.

[whydoIneedatech]

Rang em this morning and same response. unplug, blah blah blah. Its just crap so i have cancelled the lot. Its pathetic. no doubt they will now try and charge me for this crap.
Sorry you had such poor service:(

[xspeedyx]

Rang em this morning and same response. unplug, blah blah blah. Its just crap so i have cancelled the lot. Its pathetic. no doubt they will now try and charge me for this crap.

You wont be charged for anything you have a 28 day cooling off period, you will only be charged for any ordered VOD or phone calls.

Sorry about the bad service

[browney]

Mine took a few hrs

[pabscars]

mine took a week to get up and running, it was apparently stuck in the walled garden, once a contact was made with 2nd tier tech support the issue was soon sorted though,
and the guys at VM tech support even rang me back the day after to check if all was ok.

i cant praise them enough for that