2MB increasing to 10MB after Xmas?

[mcfc2134]

Just been told by a CS Rep that my 2mb connection will be upgraded to 10mb for free after christmas.

Can anybody confirm this is true?

[whydoIneedatech]

Just been told by a CS Rep that my 2mb connection will be upgraded to 10mb for free after christmas.

Can anybody confirm this is true?
What was he smoking:p:

Not a chance, possibly 4MB some time after the 50MB rollout and not before.

If you want 10MB then call Customer Services and pay the extra £7 per month for it.

[mcfc2134]

What was he smoking:p:

Not a chance, possibly 4MB some time after the 50MB rollout and not before.

If you want 10MB then call Customer Services and pay the extra £7 per month for it.

I specifically got it noted on my account. I rang up to upgrade a few of the services and she said to leave the broadband (which is currently on 2mb) as it will get upgraded for free shortly after xmas....i did think at the time it was unlikely.

[whydoIneedatech]

I specifically got it noted on my account. I rang up to upgrade a few of the services and she said to leave the broadband (which is currently on 2mb) as it will get upgraded for free shortly after xmas....i did think at the time it was unlikely.
Well if you rang in and spoke to me or any other of my colleagues then you would get the same answer as above.

Imagine the uproar from all the 4MB to 10MB upgraded customers from this year if that happened.

They are presently rolling out the 50MB platform so the is no way that they could run 2 major upgrades at the same time and hope for platform stability.

[Graham M]

Why would they upgrade 2MBit to 10MBit when they've just upgraded 4MBit to 10MBit? Answers on a postcard!

[mentalis]

If they do then I am definitely going to downgrade from 10Mb to 10Mb.

[shadow771]

If they do then I am definitely going to downgrade from 10Mb to 10Mb.

:D

[zing_deleted]

they could upgrade 2 to 10 if 10 was going somewhere but its not likely and no one else has said owt about it

Thing is there needs to be a base level for those who literally browse and send emails would be pointless putting all these onto 10 meg when they clearly do not need it. Really these need no more than 512 kbps down . I was happy as hell when I got my first cable modem 512 kbps from 56k was amazing

[TheNorm]

...Thing is there needs to be a base level for those who literally browse and send emails would be pointless putting all these onto 10 meg when they clearly do not need it. ...

If the base level becomes 10meg then ADSL will look very lame.

..... I was happy as hell when I got my first cable modem 512 kbps from 56k was amazing

Me too! Although I do miss the "chrirrp, chirrrp, ping, ping, bzzzzz" sound of a dial up modem.

[Dave zzz]

Had a letter today from Trevor

Trevor Elliott the MD Customer Service, apparently because “We’ve known each other for a while now” he was inviting me to try “our up to 10Mb broadband service for 30 days. On us.”

What an offer, “It’s UP to 5 times faster than your current broadband speed”
I downgraded from 10Mb to 2Mb some time ago sometime ago, my location, my Terayon modem or was it just me couldn’t handle it


After consulting my Psychiatrist, you see I go right back to the old NTL Hell days and I am still receiving medication and counselling I decided to take up this offer.


My telephone call was answered within 10 seconds, I was gobsmacked, I was expecting at least 30mins, you see since the old NTL days I have been under Medical orders not telephone under any circumstances


Trevor was not available but I spoke to a nice lady, who informed me that the service was “much improved now” and I had nothing to worry about. She didn’t know what a Terayon was but was sure it would be up to it.


She then asked me for my email address to update her records because apparently Virgin Media don’t have a record of it!


So there you are a few hours from now I will back to 10Mb and all due Trevor and in his own words I only say how “CHUFFED” I am


Got to go now, time for my medication,

Cheers Dave :)

[King Of Fools]

I specifically got it noted on my account. I rang up to upgrade a few of the services and she said to leave the broadband (which is currently on 2mb) as it will get upgraded for free shortly after xmas....i did think at the time it was unlikely.
Could he have been confused with the 3rd Day of Christmas offer:
http://www.virginmediapeople.com/12days/

[AndyCambs]

Could he have been confused with the 3rd Day of Christmas offer:
http://www.virginmediapeople.com/12days/
Sounds likely

[BetterComdoms]

Oh I remember hearing this one before...back in the days before the NTL/Virgin take over. I think it went something like...all customers are going to be upgraded to 10MB for FREE as long as they sit on Santa's lap for just a little longer....

Christmas cheers, but no cheers,

BetterComdoms

[Turkey Machine]

I think somebody's been told porkies. ;)

[xspeedyx]

It maybe possible as ADSL do offer upto 8Mb and Cable could blow ADSL out the water if they did

[Matth]

The trial 10Mb offer suggests that it will not be getting a free boost any time soon.

Another issue, STB provided broadband, actually, if you are on 2Mb through STB, will they switch you to a SACM for the 10Mb trial (and leave you with SACM if you opt to go back to 2Mb)?

It's possible they may eventually boost the lowest tier speed, as it does not grab headlines aganst the cheap ADSL - I'd say the lowest tier either needs to get faster or cheaper, as it just does not compare with the cheap ADSL deals.

The problem is, maintaining the differentiation of 3 different levels, unless when 50Mb is fully rolled out, they make it 10, 25, 50, with the lowest tier having STM/quota on a par with TalkTalk's 40GB/month.

[Gopher]

Just been told by a CS Rep that my 2mb connection will be upgraded to 10mb for free after Christmas.

Can anybody confirm this is true?


Blimey they Cant even Supply 20Mb to their "Very Inadequate Package" customers

[SnoopZ]

Had a letter today from Trevor

Trevor Elliott the MD Customer Service, apparently because “We’ve known each other for a while now” he was inviting me to try “our up to 10Mb broadband service for 30 days. On us.”

What an offer, “It’s UP to 5 times faster than your current broadband speed”
I downgraded from 10Mb to 2Mb some time ago sometime ago, my location, my Terayon modem or was it just me couldn’t handle it


After consulting my Psychiatrist, you see I go right back to the old NTL Hell days and I am still receiving medication and counselling I decided to take up this offer.


My telephone call was answered within 10 seconds, I was gobsmacked, I was expecting at least 30mins, you see since the old NTL days I have been under Medical orders not telephone under any circumstances


Trevor was not available but I spoke to a nice lady, who informed me that the service was “much improved now” and I had nothing to worry about. She didn’t know what a Terayon was but was sure it would be up to it.


She then asked me for my email address to update her records because apparently Virgin Media don’t have a record of it!


So there you are a few hours from now I will back to 10Mb and all due Trevor and in his own words I only say how “CHUFFED” I am


Got to go now, time for my medication,

Cheers Dave :)

I don't think the Terayon modem is upto the job and you should get a new modem.

[BenMcr]

I don't think the Terayons even do 2Mbit properly. The matrix Technical Support has basically says if anyone has one and reports speed issues they should be replaced straight away

[whydoIneedatech]

I have replaced 2 Terayons in the last week, oddly enough it was over sloooow speeds:p::p:

[broadbandbug]

Had a letter today from Trevor

Trevor Elliott the MD Customer Service, apparently because “We’ve known each other for a while now” he was inviting me to try “our up to 10Mb broadband service for 30 days. On us.”

What an offer, “It’s UP to 5 times faster than your current broadband speed”
I downgraded from 10Mb to 2Mb some time ago sometime ago, my location, my Terayon modem or was it just me couldn’t handle it


After consulting my Psychiatrist, you see I go right back to the old NTL Hell days and I am still receiving medication and counselling I decided to take up this offer.


My telephone call was answered within 10 seconds, I was gobsmacked, I was expecting at least 30mins, you see since the old NTL days I have been under Medical orders not telephone under any circumstances


Trevor was not available but I spoke to a nice lady, who informed me that the service was “much improved now” and I had nothing to worry about. She didn’t know what a Terayon was but was sure it would be up to it.


She then asked me for my email address to update her records because apparently Virgin Media don’t have a record of it!


So there you are a few hours from now I will back to 10Mb and all due Trevor and in his own words I only say how “CHUFFED” I am


Got to go now, time for my medication,

Cheers Dave :)

Ditch the Terayon!!!! It is old junk.. Get them to send you a nice new Ambit 256:)

[Fatec]

Ditch the Terayon!!!! It is old junk.. Get them to send you a nice new Ambit 256:)

The ambits new junk ;)

And to OP, only half a lie.

2Mbit will go to 4Mbit near the end of next year.

[xspeedyx]

I have to say 4Mbit entry level is better than 2Mbit still just more bandwidth to be eaten up and people just suffer low speeds unless Virgin dont overload Docsis 1.0 part of the next work with all the 4Mbit and 10Mbit users

[Tarantella]

Why would they upgrade 2MBit to 10MBit when they've just upgraded 4MBit to 10MBit? Answers on a postcard!


/me Puts up hand


Too keep VM services to just 3 packages maybe.:sorry:

[xspeedyx]

so it will be 4Mbit's 10Mbit's 20Mbit's 50Mbit's wow that crap

[BenMcr]

Don't see how that is bad. At least people can choose exactly the connection they need and not overpay

[xspeedyx]

It mean I can see a increase in price

[BenMcr]

Why? The M and L broadband prices haven't changed (by more that 1p) in at least 3 years

[xspeedyx]

Why? The M and L broadband prices haven't changed (by more that 1p) in at least 3 years

Read that statement you wrote 3 Years, just my throughts

[BenMcr]

Even the BB XL has only increased by £2 as a standalone charge and actually costs LESS now than it did when Virgin launched (£20 with a phoneline rather than £28)

---------- Post added at 18:42 ---------- Previous post was at 18:41 ----------

Yes virgin may have to change their price because of costs changes but I doubt they will ever tie a price change to a Speed Increase

[Mick]

Just got word back from VM - The official line is that '2Mb going to 10Mb' is to do with the 12 days of christmas promotion. 2Mb customers will be upped to 10Mb FREE for one month only.

[BenMcr]

www.virginmediapeople.com/12days (http://www.virginmediapeople.com/12days) (Day 3)

[xspeedyx]

Get calling peeps lol

[Pogo stick]

Hmm...I have to say I'm surprised this hasn't leaked out earlier as there's currently lots of activity by people in Networks who are working on the business case to upgrade 2Mb tier to 10Mb. My understanding is this was a permanent upgrade as the backbone upgrades are happening over the first half of 2009. I can't speak for the board but I wouldn't have thought the business case would fly if it was just for one month only. Haven't a clue how they will market it, though, to ensure they don't get everyone on L downgrading to M and hence losing revenue, I guess they have some cunning improvement to L tier in mind.

[BenMcr]

As it stands the top three tiers are going to be roughly double each other (10, 20 and 50Mb). If anything the 2Mb tier would probably only have a doubling to either 4Mb or 5Mb, which would then make all tiers double the previous one.

Anything else risks them eating into the next tiers customer base and upgrade incentive

---------- Post added at 22:52 ---------- Previous post was at 22:47 ----------

They also don't have the capacticy to take all 2Mb customer to 10Mbit, whatever other work they may be doing for relief work and the DOCSIS 3 network

Thirdly, if you look at the investor briefing which broadly covers the focus for next year, there is nothing at to suggest they want to move away from the four tiers they will have once 50Mb launches

---------- Post added at 22:54 ---------- Previous post was at 22:52 ----------

Fourthly 50Mbit won't complete rollout until Q2 2009 AFAIK, and THEN they will have to move all the 20Mbit customers over before they do anything with either the M or L tiers

[Pogo stick]

But then the upgrade programme would be called '2-4 upgrade' not '2-10 upgrade' and we wouldn't be feeding back figures for the business case for the resource we are going to need to complete the programme

There's always the chance someone can't do arithmetic, I suppose, and got their 4s and 10s mixed up, but everyone I know who has been told has raised an eyebrow and said "you sure you don't mean 2-4?" to be told, "no, its 2-10"

[rogerdraig]

just maybe they want to see if the whole net will come crashing down if every ones on a minimum of 10 ?

[BenMcr]

But then the upgrade programme would be called '2-4 upgrade' not '2-10 upgrade' and we wouldn't be feeding back figures for the business case for the resource we are going to need to complete the programme
Even if they are even considering it, you would be looking at Q3/Q4 2009 before they would go anywhere NEAR it

[Enuff]

2 to 10, 10 to 20 and 20 to 50 sounds ok.

[SnoopZ]

2 to 10, 10 to 20 and 20 to 50 sounds ok.

Sounds perfect! :D

[dave6x]

The infrastructure is creaking at the moment, this will be a disaster.

[BenMcr]

It is not happening. It is rumour and speculation.

[Fatec]

2 to 10, 10 to 20 and 20 to 50 sounds ok.

Not gonna happen.

Believe what you wish, but 2 is going to 4Mbit end of next year.

Upload speeds will finally align too.

[xspeedyx]

What up load speeds are you on about Fatec

[broadbandbug]

Not gonna happen.

Believe what you wish, but 2 is going to 4Mbit end of next year.

Upload speeds will finally align too.

Lol..I think you will find pogo stick is bang on with this one!

[xspeedyx]

Lol..I think you will find pogo stick is bang on with this one!

Didnt he agree with Fatec. so broadbandbug what will the 2Mb tier increase too

[broadbandbug]

Didnt he agree with Fatec. so broadbandbug what will the 2Mb tier increase too

pogo stick said 2 upto 10.. Fatec says 2 upto 4;)

[xspeedyx]

My mistake, didnt read his post correctly, I am up too early, what uploads are align do you know broadbandbug

[BenMcr]

The only difference is the 2Mbit upload - 200Kbit ex-ntl, 256kbit ex-tw. Both others are the same - 10Mbit (512k) and 20Mbit (768kbit)

[Fatec]

Lol..I think you will find pogo stick is bang on with this one!

Not according to my convo with neil this morning...

---------- Post added at 10:30 ---------- Previous post was at 10:29 ----------

pogo stick said 2 upto 10.. Fatec says 2 upto 4;)

Nah it's going to 4Mbit through late 2009, early 2010 and once upstream has been aligned and then upstream bonding come into play it may or may not go to 10Mbit, i find it doubtful so i didnt see it worth mentioning, kudos though if you're right

[synner]

Hello,

If this is true it makes me feel like crying ! Because my already oversubscribed UBR can only deliver 2-3Mb on either a 10Mb or 20Mb service what will it be like when all the 2Mb go to 10Mb ...?!?!?!!?!?!

They'd better upgrade all oversubscribed UBR's before even considering this.

[xspeedyx]

The only difference is the 2Mbit upload - 200Kbit ex-ntl, 256kbit ex-tw. Both others are the same - 10Mbit (512k) and 20Mbit (768kbit)

Thats what I was wondering what upstreams are going to be aligned as on the 2mbit, so Fatec whats the upload speeds going to be?

---------- Post added at 10:38 ---------- Previous post was at 10:32 ----------

Hello,

If this is true it makes me feel like crying ! Because my already oversubscribed UBR can only deliver 2-3Mb on either a 10Mb or 20Mb service what will it be like when all the 2Mb go to 10Mb ...?!?!?!!?!?!

They'd better upgrade all oversubscribed UBR's before even considering this.

What you have to remember is by then only 2Mb and 10Mb will be using the DOCSIS 1.0 network as 20Mb and 50Mb is running on DOCSIS 3.0, so there will be LOTS more bandwidth for the lower tiers.

[Rone]

Off to 10meg soon then, some bandwidth and some savings. :)

[Perfect Choice]

Upgraded from 2 to 10MB last night, getting 7.5-9Mb regular so far in Nottingham area. So go for it as far as I am concerned.

[BBgamer]

I've already upgraded from 4 mb to 10 today!

https://www.cableforum.co.uk/images/local/2008/11/14.png (http://www.speedtest.net)

[darkbeing]

I just got upgraded from 2mb to 10mb
I live in london se23 - anyone know why my upload line now only operates at 50kb
but I am getting 10mb download speeds (actually the tests vary between 6500 and 9800kb)
I used to get 2mb download and 250kb upload

is it normal for upload speeds to go down after an upgrade, or should i complain?

https://www.cableforum.co.uk/images/local/2008/12/52.png (http://www.speedtest.net)

[Horizon]

What you have to remember is by then only 2Mb and 10Mb will be using the DOCSIS 1.0 network as 20Mb and 50Mb is running on DOCSIS 3.0, so there will be LOTS more bandwidth for the lower tiers.10mb is being moved over to the DOSCIS 3 network too.Hello,

If this is true it makes me feel like crying ! Because my already oversubscribed UBR can only deliver 2-3Mb on either a 10Mb or 20Mb service what will it be like when all the 2Mb go to 10Mb ...?!?!?!!?!?!

They'd better upgrade all oversubscribed UBR's before even considering this.Currently all broadband tiers are delivered over the DOSCIS 1 network which uses the frequencies equivalent of 2 analogue tv channels (1 in many areas) to deliver all broadband download speeds. Another 4 analogue channels have been added. The capacity is huge and is capable of being upgraded even faster than 50mb. What VM does with all this bandwidth, remains to be seen.

[darkbeing]

10mb is being moved over to the DOSCIS 3 network too.

So does this mean my upload speeds will be low for a while and then improve?

sorry I dont know right now what DOSCIS are but I will read up on them
I have an old ntl:250 modem maybe that is the problem
its a horribly cheap looking dark blue plastic cable modem

[SnoopZ]

So does this mean my upload speeds will be low for a while and then improve?

sorry I dont know right now what DOSCIS are but I will read up on them
I have an old ntl:250 modem maybe that is the problem
its a horribly cheap looking dark blue plastic cable modem

The NTL:250 and 255 are currently the best modems you can get.

[broadbandking]

250 is fine your upload is way too low call support also please post your modem configs here 192.168.100.1 so we can see the power levels

---------- Post added at 22:44 ---------- Previous post was at 22:44 ----------

10mb is being moved over to the DOSCIS 3 network too.Currently all broadband tiers are delivered over the DOSCIS 1 network which uses the frequencies equivalent of 2 analogue tv channels (1 in many areas) to deliver all broadband download speeds. Another 4 analogue channels have been added. The capacity is huge and is capable of being upgraded even faster than 50mb. What VM does with all this bandwidth, remains to be seen.

Sorry yes your right

[Horizon]

So does this mean my upload speeds will be low for a while and then improve?Upload speeds will continue to be low for the foreseeable future for several reasons such as upload speeds impact the network far more than download speeds. Plus, imagine if everyone could upload at say 50mb. If you upload a film to someone else, it would kind of make VM's tv/on demand service obsolete.

I would not expect fast upload speeds anytime in the near future, unfortunately.

[broadbandking]

The NTL:250 and 255 are currently the best modems you can get.

Very true however I prefer the 255

[whydoIneedatech]

The NTL:250 and 255 are currently the best modems you can get.
Both of which are no longer available as they have been replaced by the 256.

---------- Post added at 22:56 ---------- Previous post was at 22:54 ----------

Very true however I prefer the 255
Only NTL customers ever received 255s as Telewest have only ever had 256s since june 2008.

[broadbandking]

Only NTL customers ever received 255s as Telewest have only ever had 256s since june 2008.[/QUOTE]

Yeah I know but I do like them however the 256's are nice and small, my mates just had one looks sweet

[whydoIneedatech]

Only NTL customers ever received 255s as Telewest have only ever had 256s since june 2008.

Yeah I know but I do like them however the 256's are nice and small, my mates just had one looks sweet
I would rather have my Motorola SB5100 over any of the present models:D

[darkbeing]

250 is fine your upload is way too low call support also please post your modem configs here 192.168.100.1 so we can see the power levels

Hi thanks for helping
these are the config info pages, I think they are probably what you want to see

Cable modem status

Acquire a Downstream Channel 586750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

Cable Modem Downstream

Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -1.6 dBmV
Downstream SNR : 36.5 dB

Cable Modem Upstream

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 37500000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Operation Configuration

Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 64000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

imagine if everyone could upload at say 50mb. If you upload a film to someone else, it would kind of make VM's tv/on demand service obsolete. Yeah I never thought of that, .... but wait, what do you mean by "would kind of make"? have you seen the films they offer in the on demand collection. It makes the Hollywood Museum of film library collection look positively youthful! Oh and dont get me started on trying to find a film that would appeal to the
compos-mentis, or the over 11's.

[whydoIneedatech]

Hi thanks for helping
these are the config info pages, I think they are probably what you want to see

Cable modem status

Acquire a Downstream Channel 586750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

Cable Modem Downstream

Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -1.6 dBmV
Downstream SNR : 36.5 dB

Cable Modem Upstream

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 37500000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Operation Configuration

Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 64000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Yeah I never thought of that, .... but wait, what do you mean by "would kind of make"? have you seen the films they offer in the on demand collection. It makes the Hollywood Museum of film library collection look positively youthful! Oh and dont get me started on trying to find a film that would appeal to the
compos-mentis, or the over 11's.
Your power levels are fine for an NTL connection, how are you connecting to the modem as a USB cable will only give you 6/7Mb and to get more you need to use an ethernet cable.

I presume you are not using a STB for your connection either.

[darkbeing]

Your power levels are fine for an NTL connection, how are you connecting to the modem as a USB cable will only give you 6/7Mb and to get more you need to use an ethernet cable. I presume you are not using a STB for your connection either.
Actually my computers connect via ethernet. I have two desktop computers wired by ethernet to a sonicwall firewall/router that is, in turn, attached to the modem via ethernet. So I have no usb connection to the modem. Are you sure you havent just seen the data for the usb socket.
Also I just tested it on my spare Cisco Pix 501 and netgear FVS 328. All 3 have no impact whatsoever on speeds even when all 3 manage to obtain a different public IP address for me

the modem data clearly states that the upload speed is capped at 64k
so I assume they either just missed a zero off, or they are being dead stingy with the upload speeds.

Maximum Upstream Data Rate : 64000

We do have a STB and have noticed no difference in the quality of service as the main cable comes into the house then splits and, at the split, on one side, is the modem, while on the other is the STB.

[broadbandking]

That is seriously wrong either post your findings on the newsgroup or call tech support as that is crazy, 64000 is cetainly incorrect

[darkbeing]

Hahahahahaha VM are funny arent they?
I just phoned their CS dept and the recorded message just says
If you have an enquiry about your installation press2, or if you think you have a fault pre.... then it dies

Wahahahahahahahahahahahahahahahaha - I tried 4 times same thing every time

Can anybody else hear the Laurel and Hardy music followed by the mickey mouse theme tune whenever they phone customer services - drives me mad

[Kymmy]

Sounds like you;re not on the correct config (otherwise your upstream data rate would be in the region of 500000(*approx) and not 64000

If you;re getting no luck via the phones then try the newsgroups

[darkbeing]

Just got through to customer support and was told

"Sorry sir these are the correct speeds and we cannot alter them"

I said, "Actually you can alter them, I know for a fact someone at VM can alter them, so either you are not in possession of the facts or you are attempting to mislead me, but either way I want those speeds put up to at least 200k if not 500k otherwise I will go to BT or Sky"

she said "so do you want to go to BT"?

I said "No but I will unless you get those speeds back up pretty sharpish like"

She said " there is nothing anyone can do that is what I am being told"

i am now talking to CS and they said - hahahahaha VM clowns are REALLY great at trolling the customers - they said "You may have been put through to someone in technical support that didnt understand the technical side of what you are talking about " hahahaha - isnt that like the bank where they put you through to someone who knows all about gas boilers but nothig about bank accounts ?
hahaha i need to start rcording these calls and putting them on youtube


RESOLUTION
talked to an engineer that knew something about computers at VM (so there is one of them at least) and he said that the modem was simply picking up the wrong config file - and that the service would be restored to a 2mb with 250k ish download speeds or whatever but anyway I am happy because now I get 2mb down and 200 up

thanks for the help Cableforum posters- !!!

[broadbandking]

Glad you got it sorted mate

[darkbeing]

Just one other bit of information.

when I talked to the engineer, I said to him "I assumed VM had upgraded my account to 10mb as I have seen rumours online that this may be about to happen"

he said "If that were going to happen I would certainly know about it but have not been informed of any proposed automatic upgrade on 2mb connections"

I said "oh not even to 4mb"
and he said "no" theres simply no proposal to upgrade anyone unless they pay for higher speeds"

[broadbandbug]

Just one other bit of information.

when I talked to the engineer, I said to him "I assumed VM had upgraded my account to 10mb as I have seen rumours online that this may be about to happen"

he said "If that were going to happen I would certainly know about it but have not been informed of any proposed automatic upgrade on 2mb connections"

I said "oh not even to 4mb"
and he said "no" theres simply no proposal to upgrade anyone unless they pay for higher speeds"

It will be announced in the New Year.. Until then the 'engineer' will not know anything about it!

[darkbeing]

It will be announced in the New Year.. Until then the 'engineer' will not know anything about it! Ah that would explain things.

[mjeff2k]

Were any of the people who have gone for the Free 2-10 upgrade for a month on any sort of deal with VM beforehand, and if so, will they be able to go back onto the deal when the 30 days is up or will they start having to pay the full price for the 2Mb?

[BenMcr]

The only offer that is going to be a problem is the standalone BB M @ £11 (£10 on e-bill) for six months

[mjeff2k]

I`m already on a permanent (loyalty) deal which is £10 2Mb BB + phone. What I meant was if I go for this 1 month upgrade will I then be able to continue this deal (I`ll be cancelling the 10Mb) or is this a way for them to get out of these deals and so charge 18 quid again.

[BenMcr]

Personally with that one I wouldn't risk it, as that doesn't sound an official deal

[LaineY]

Sounds like someones confused with the 10 meg on us for a month thing!

its a possibility that santa told someone that and its been past around.. happens quite often

[thedavid2007]

I`m already on a permanent (loyalty) deal which is £10 2Mb BB + phone. What I meant was if I go for this 1 month upgrade will I then be able to continue this deal (I`ll be cancelling the 10Mb) or is this a way for them to get out of these deals and so charge 18 quid again.

How did you get a permanent loyalty deal? I've been with ntl and virgin for 10 years and the best I could get was 6 months broadband for £10, which runs out this January. I'm thinking of cancelling and trying O2 broadband at £10 per month.

[andrewbrown]

The only offer that is going to be a problem is the standalone BB M @ £11 (£10 on e-bill) for six months

I have Phone, Broadband and Telly, plus Sky Sports. I just phoned up to ask for the free upgrade. At first she didn't know what I was talking about, and then after putting me on hold for ages said I couldn't have it as there was already a loyalty discount on the account, and you are not allowed 2 discounts. I pointed out that it doesn't say that on the terms and conditions, but I was fighting a losing battle on this one. :(

[BenMcr]

Usually that would be right, but the BB L upgrade is a special case and it can be applied as long you don't already have a BB adjustment.

So as long as it says BB M £18 on your bill, you can have it

[mjeff2k]

How did you get a permanent loyalty deal? I've been with ntl and virgin for 10 years and the best I could get was 6 months broadband for £10, which runs out this January. I'm thinking of cancelling and trying O2 broadband at £10 per month.

Phoned up to ask when the 10£ deal ran out and they told me it was permanent loyalty deal. Don`t need to keep renewing like I used to. I use to have to pone up every 12 then 6 months.

[thedavid2007]

Phoned up to ask when the 10£ deal ran out and they told me it was permanent loyalty deal. Don`t need to keep renewing like I used to. I use to have to pone up every 12 then 6 months.

I called them and got my offer extended to July. The guy said to phone back in May or June as their broadband services will be changing and can't offer a permanent deal until then.

[broadbandbug]

I called them and got my offer extended to July. The guy said to phone back in May or June as their broadband services will be changing and can't offer a permanent deal until then.

That time of year matches what I know;)

[thedavid2007]

That time of year matches what I know;)

You'll need to spell that out for me. I'm as short as two thick planks when it comes to cryptic things.

[mercyground]

I tried to up our 2mb a few months back and got told that we couldnt have the 4mb as it was discontinued. I could have the 10mb for an extra 7quid. Having seen the horrors that ppl were having with the 10 i declined and also i'm paying alot more than my ex does for M phone, XL BB, XL tv. I currently have m bb, m phone, XL tv. paying 50quid a month isnt really on the cards.

I'd be happy with an upgrade to 4mb. 2 is somewhat... limited sometimes. Just wish they'd up the upload sometimes. Backing up to my ftp is painful :(

[mcfc2134]

Seems like the CS was right after all!

[Chris]

This thread is now closed to prevent duplicate discussions taking place. News of VM's 2meg upgrade programme is being discussed here (http://www.cableforum.co.uk/board/10/33646271-virgin-media-boosts-millions-broadband-connections.html).