Page time outs -

[fantastapotamus]

Hi all,

I've been having very slow internet recently - pages slow to load, most of the time pages not loading whatsoever (after about 2 minutes of refreshing they come back...). Strangely, download speeds seem to be mostly fine. Anyway I've just looked at the modem log and there seems to be a lot of DHCP RENEW WARNINGS...here's a snippet -

2008-11-15 09:10:25 warning DHCP RENEW WARNING - Field invalid in response
2008-11-15 09:10:25 warning DHCP RENEW WARNING - Field invalid in response
2008-11-15 09:10:25 warning DHCP RENEW WARNING - Field invalid in response
2008-11-15 09:10:25 warning DHCP RENEW WARNING - Field invalid in response
2008-11-15 09:10:25 warning DHCP RENEW WARNING - Field invalid in response
2008-11-11 21:04:58 warning DHCP RENEW WARNING - Field invalid in response
2008-11-11 21:04:58 warning DHCP RENEW WARNING - Field invalid in response
2008-11-11 21:04:58 warning DHCP RENEW WARNING - Field invalid in response
2008-11-11 21:04:58 warning DHCP RENEW WARNING - Field invalid in response
2008-11-11 21:04:58 warning DHCP RENEW WARNING - Field invalid in response
2008-11-08 15:30:42 information Ignore SW upgrade via provisioning: same image!
2008-11-08 15:30:41 notice Interface index:4 LinkUp
2008-11-08 15:30:41 notice Interface index:3 LinkUp
2008-11-08 15:30:41 notice Interface index:2 LinkUp
2008-11-08 15:30:41 notice SNMP COLD_START(SNMP Nmaccess mode)
2008-11-08 15:30:41 notice Cable Modem Status set to Registration Complete
2008-11-08 15:30:41 information Received REG-RSP from CMTS
2008-11-08 15:30:40 information Sending Registration Request
2008-11-08 15:30:40 information Processing Configuration File
2008-11-08 13:58:29 information DHCP: IP complete
2008-11-08 13:58:29 warning DHCP WARNING - Non-critical field invalid in response
2008-11-08 13:58:28 warning DHCP WARNING - Non-critical field invalid in response
2008-11-08 13:58:23 debug DHCP_coldstart() successfully
2008-11-08 13:58:21 information Beginning ranging process. Initial Power=39.00 dBmV

There's just the one computer accessing the internet at any one time, I've tried several different computers on it and the same problem...

Is this a problem on my end or Virgin's?

[whydoIneedatech]

[/URL]
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Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.
Open a browser and in the address bar put or click the link > [URL]http://192.168.100.1/ (http://www.speedguide.net/faq_in_q.php?category=89&qid=129) the password and username are both root if required.
What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.
DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER
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[fantastapotamus]

Name - WebSTAR DPX100

Downstream -
Downstream Frequency
331000000 Hz

Modulation
QAM256

Bit Rate
2148000 bps

Power Level
3.15 dBmV

Signal to Noise Ratio
37 d

Upstream Status
Operational

Channel ID
3

Upstream Frequency
34000000 Hz

Bit Rate
256000 bps

Power Level
39.00 dBmV

[moaningmags]

From what you're saying it sounds like a problem with Signal to Noise Ratio (SNR).
The level on your modem is fine but possibly the SNR on the UBR is low.
I'd call tech support to have it checked or post in the Virgin Media newsgroups