View Full Version : Virgin Media 20mb Lag Issues
Hey :)
I'm on Virgin Media 20mb cable, and during peak times it is quite frankly awful. I get constant ping spikes between 30-100 and lots of loss on UK servers and sometimes i just get constant 120 ping all night, and poor download speeds.
I'm not downloading that much so I know im not being capped.
I have the latest cable modem that VM are giving out, and my post code is
NE2 xxx
Anyone any ideas? Is it just VM being over-subscribed in my area? :(
pabscars
13-11-2008, 12:14
Hi and welcome to the forum, i too suffer a similar problem, which is always worse at night, i recently found out that there was an over-subscription issue on my UBR, which i,m hoping is now in the process of being rectified. if you suspect this then get in touch with VM tech support, and ask them to check your UBR for any capacity issues, i found out mine was running at 140% one evening, ring during the day is my recommendation as you are likely to be put through to india in the evening
Anyone any ideas? Is it just VM being over-subscribed in my area? :(
First of all, definitely sounds like oversubscription. You're described exactly the same as what I had for 9 months.
As pabscars said, get in touch with VM and get them to check your connection / UBR at peak time. You could do this through newsgroup support, if you don't want to go through restart PC, reboot modem...bla bla bla bla....must be your PC sir, hang up, throw phone at wall and swear a lot.
If the fault is caused by oversubscription, get a `subject to change' fix date from the tech staff and then ring customer services up and tell them you're not a happy bunny that they have let the service get this way. As for what monthly refund and or compensation you get, will probably depend on when you first reported the problem to when it's going to be rectified.
If the dates not exceptable or the refund / compensation is not to your liking then move to ADSL. If you do decide to move to ADSL then do your homework, as I've googled `NE2' and by the looks of things you must live by the Uni, Student city :).
Yeh i live in the middle of student central :(
Thanks for help x
First of all, definitely sounds like oversubscription. You're described exactly the same as what I had for 9 months.
As pabscars said, get in touch with VM and get them to check your connection / UBR at peak time. You could do this through newsgroup support, if you don't want to go through restart PC, reboot modem...bla bla bla bla....must be your PC sir, hang up, throw phone at wall and swear a lot.
If the fault is caused by oversubscription, get a `subject to change' fix date from the tech staff and then ring customer services up and tell them you're not a happy bunny that they have let the service get this way. As for what monthly refund and or compensation you get, will probably depend on when you first reported the problem to when it's going to be rectified.
If the dates not exceptable or the refund / compensation is not to your liking then move to ADSL. If you do decide to move to ADSL then do your homework, as I've googled `NE2' and by the looks of things you must live by the Uni, Student city :).
Noggo
I have got the same problem as i had a while ago when we contact each
if you remember i am just up the road from you, but I am on UBR 01 Bromsgrove, over last week i am luck to get 10Mb i have had varoius
speeds from 1Mb to 10Mb at all times of the day they have told
to avoid the peak hour of 4 till 9 pm and i should get a lot nearer to my
20Mb service They said something about the UBR and they have got to pass it on to another department,and could not give me a date for
the fix.though that was through the support news group . Have rang a couple of times and keep going all through the usual
test,and they alway seam to say they can not see anything wrong with
my conection,last time i rang that said to ring back in 24 to 48 hours.
Nobody there seams to get my point that i am using it out of the peak hours.
regards ufitm
Think yourself lucky I've unplugged mine 0k to 12k download speed and that's on 20 meg. Pointless having it plugged in.
Customer services are going to get a good telling tomorrow.
ufitm,
Apart from a few problems about 10 days ago mines been fine since the start of September. I don't know if the planned capacity upgrades took place or not, but there was a few outages at the end of August. I've noticed my card number on the UBR has changed, along with a couple of IP address changes as well.
Laters,
Noggo
https://www.cableforum.co.uk/images/local/2008/11/50.png
E:\Documents and Settings\Bob>ping bbc.co.uk -n 10
Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=19ms TTL=118
Reply from 212.58.224.138: bytes=32 time=19ms TTL=118
Reply from 212.58.224.138: bytes=32 time=22ms TTL=118
Reply from 212.58.224.138: bytes=32 time=22ms TTL=118
Reply from 212.58.224.138: bytes=32 time=19ms TTL=118
Reply from 212.58.224.138: bytes=32 time=18ms TTL=118
Reply from 212.58.224.138: bytes=32 time=17ms TTL=118
Reply from 212.58.224.138: bytes=32 time=20ms TTL=118
Reply from 212.58.224.138: bytes=32 time=23ms TTL=118
Reply from 212.58.224.138: bytes=32 time=17ms TTL=118
Ping statistics for 212.58.224.138:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 23ms, Average = 19ms
here is the result of a speed test i have just done using same server as you , and you will see compered to yours i think theres is someting
wrong with mine i do have a router conected for a laptop , have tried
varying the conections around but still the same result which ever way
i try
ufitm
http://www.speedtest.net/result/355512298.png
C:\Users>ping www.bbc.co.uk (http://www.bbc.co.uk)
Pinging www.bbc.net.uk (http://www.bbc.net.uk) [212.58.251.215] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 212.58.251.215:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
C:\Users\>tracert www.bbc.co.uk (http://www.bbc.co.uk)
Tracing route to www.bbc.net.uk (http://www.bbc.net.uk) [212.58.251.214]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 12 ms 13 ms 8 ms 10.18.0.1
3 11 ms 8 ms 13 ms osr01brom-v11.network.virginmedia.net [62.31.176
.1]
4 19 ms 16 ms 25 ms osr02wolv-tenge81.network.virginmedia.net [62.30
.254.81]
5 16 ms 16 ms 14 ms win-bb-b-ge-300-0.network.virginmedia.net [195.1
82.178.69]
6 23 ms 21 ms 14 ms win-bb-a-ae0-0.network.virginmedia.net [213.105.
172.161]
7 18 ms 18 ms 18 ms gfd-bb-b-so-100-0.network.virginmedia.net [213.1
05.172.130]
8 18 ms 16 ms 17 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
9 16 ms 18 ms 18 ms 212.58.239.249
10 21 ms 19 ms 17 ms 212.58.238.133
11 39 ms 19 ms 18 ms 212.58.239.58
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete
pabscars
14-11-2008, 00:36
i,m absolutely brassed off at the moment, i rang tech support a couple of days ago they said everything seems ok on my line, and that ubr isnt over capacity, obviously complete rubbish, when i rang a week previous they said it was 140% = well over, so i was hoping tonight things would be different.
ive tried to download from blueyonder games and got 500 x 8 = 4 meg and it was dropping all the time, ive not been stm'd ive checked, it started off nearer 20 meg as it should and dropped to 4 meg within 10 seconds, if that isnt an over subscribed ubr then i dont know what is, unless something else is a miss, who knows.
to be honest i feel i wont get to the bottom of it
i,m getting the new call of duty 5 game tomorrow, and if it too behaves the same way as cod 4 has tonight then I will be forced to say thanks VM but not anymore, which is a bloody shame because potentielly vm has the ability to be an awesome isp,
when you ping www.bbc.co.uk miss the www. off at the start, so it looks like this:-
"ping bbc.co.uk"
then try it. Also applies to tracert test as well.
when you ping www.bbc.co.uk (http://www.bbc.co.uk) miss the www. off at the start, so it looks like this:-
"ping bbc.co.uk"
then try it. Also applies to tracert test as well.
thanks tried that results a lot better. just wish i could get some one
who knows what is hapening. no body seams to know,
C:\Users>ping bbc.co.uk
Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=19ms TTL=117
Reply from 212.58.224.138: bytes=32 time=17ms TTL=117
Reply from 212.58.224.138: bytes=32 time=19ms TTL=117
Reply from 212.58.224.138: bytes=32 time=16ms TTL=117
Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 19ms, Average = 17ms
C:\Users>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.1
2 12 ms 9 ms 11 ms 10.18.0.1
3 8 ms 13 ms 9 ms osr01brom-v15.network.virginmedia.net [62.30.254
.193]
4 15 ms 14 ms 15 ms osr02wolv-tenge81.network.virginmedia.net [62.30
.254.81]
5 17 ms 15 ms 14 ms win-bb-b-ge-300-0.network.virginmedia.net [195.1
82.178.69]
6 14 ms 16 ms 15 ms win-bb-a-ae0-0.network.virginmedia.net [213.105.
172.161]
7 15 ms 16 ms 15 ms gfd-bb-b-so-100-0.network.virginmedia.net [213.1
05.172.130]
8 16 ms 18 ms 18 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
9 56 ms 161 ms 221 ms 212.58.239.249
10 17 ms 20 ms 18 ms 212.58.238.149
11 16 ms 16 ms 17 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
Interesting to see that mine gets there with one less hop compared to yours (with router two hops), good old VM routing I guess.
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
1 7 ms 7 ms 8 ms 10.238.100.1
2 8 ms 11 ms 8 ms osr01brom-v15.network.virginmedia.net [62.30.254.193]
3 15 ms 15 ms 16 ms osr01wolv-tenge81.network.virginmedia.net [62.30.254.61]
4 22 ms 15 ms 15 ms man-bb-a-ge-130-0.network.virginmedia.net [195.182.178.65]
5 15 ms 17 ms 16 ms gfd-bb-b-so-200-0.network.virginmedia.net [62.252.192.94]
6 18 ms 17 ms 21 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
7 17 ms 21 ms 17 ms 212.58.239.249
8 19 ms 20 ms 20 ms 212.58.238.133
9 17 ms 17 ms 18 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
Guys, you are giving out your IP address on an open forum.
chickendippers
14-11-2008, 11:25
Have you tried the virginmedia.support.broadband.cable newsgroup? http://www.virginmedia.com/customers/newsgroups/
I've always had more success there than on the phone.
Guys, you are giving out your IP address on an open forum.
My ip address is not shown in the lists
---------- Post added at 11:55 ---------- Previous post was at 11:53 ----------
Have you tried the virginmedia.support.broadband.cable newsgroup? http://www.virginmedia.com/customers/newsgroups/
I've always had more success there than on the phone.
ido usualy but not this time
*sloman*
14-11-2008, 17:14
Don't go to Sky, they have to worst latency ever! The lowest i ever got on speedtest.net was 100ms avg was 200-300ms
I play alot of online games (360 & PS3) and always lag issues and (red dot)
Moved to VM 20MB speedtest.net ping max=70ms avg=40ms
i have a low ping but rubbish speeds i only get full 20mbps about 90% of the time. on any port 80,8080,119,443 tried them all
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