Jeremy Harris
11-11-2008, 23:05
I've been an ntl, then VM, cable broadband customer for about 6 or 7 years. I had 2Mb broadband and a 'phone line, which was costing me £29 per month, not exactly a good deal I believe.
I've suffered the trauma of trying to contact the call centre many times over the years, endured the massive price hike when VM took over without managing to get any sort of explanation as why my monthly bill went from £19 to £29 and have tried in vain to get both an address error changed and to get nuisance calls from VMs call centre cancelled.
The latter were the final straw. Having tried all manner of things to get VM to stop calling me, including registering with the TPS, requesting many time to VM to stop being a nuisance and doing a bit of detective work to prove that the silent calls all originate from a Manchester area VM call centre, I finally decided enough was enough and cancelled my contract.
VMs response to this has been predictably incompetent. I gave the reason for cancelling as the nuisance calls from VM. Since then, I've been inundated with nuisance calls from VM, both to my landline and even my mobile, each one asking me yet again why I was leaving VM...............
Thankfully my new ADSL ISP (the Phone Coop, pretty good so far) have been great to deal with, plus I get about three times the VM speed and a phone line all for £26 a month.
The crazy thing is I'd have stayed with VM if only they'd stopped being such a nuisance, even though I think their pricing policy for existing, long standing customers is pretty grim. I don't actually need the extra speed, but it seems to come with the package.
Do VM really think that £29 per month for 2Mb plus a 'phone line is good value for all us long-suffering older customers?
Jeremy
I've suffered the trauma of trying to contact the call centre many times over the years, endured the massive price hike when VM took over without managing to get any sort of explanation as why my monthly bill went from £19 to £29 and have tried in vain to get both an address error changed and to get nuisance calls from VMs call centre cancelled.
The latter were the final straw. Having tried all manner of things to get VM to stop calling me, including registering with the TPS, requesting many time to VM to stop being a nuisance and doing a bit of detective work to prove that the silent calls all originate from a Manchester area VM call centre, I finally decided enough was enough and cancelled my contract.
VMs response to this has been predictably incompetent. I gave the reason for cancelling as the nuisance calls from VM. Since then, I've been inundated with nuisance calls from VM, both to my landline and even my mobile, each one asking me yet again why I was leaving VM...............
Thankfully my new ADSL ISP (the Phone Coop, pretty good so far) have been great to deal with, plus I get about three times the VM speed and a phone line all for £26 a month.
The crazy thing is I'd have stayed with VM if only they'd stopped being such a nuisance, even though I think their pricing policy for existing, long standing customers is pretty grim. I don't actually need the extra speed, but it seems to come with the package.
Do VM really think that £29 per month for 2Mb plus a 'phone line is good value for all us long-suffering older customers?
Jeremy