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View Full Version : Recent Upgrade = Worse connection :S

hugo60
07-11-2008, 22:20
Last week i upgraded from a 2mb connection to a 10mb connection. I use my pc for gaming quite often and i have a stupidly high ping. I also can't connect to XBL. What could be causing this? I also never get 10mb, 6 or 7 at max.
whydoIneedatech
07-11-2008, 22:22
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Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

Open a browser and in the address bar put or click the link > http://192.168.100.1/ the password and username are both root if required.

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

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hugo60
07-11-2008, 22:29
The model number of the modem is E08C013.00, i dont know where i find these power levels you are talking about though. On that link i get 'Cable modem', 'MAC address', 'Serial number', 'Boot code version', 'software version' and 'hardware version'.

Sorry here it is:
Downstream Receive Power Level : 3.6 dBmV
Downstream SNR : 37.1 dB
Upstream transmit Power Level : 47.5 dBmV
whydoIneedatech
07-11-2008, 22:43
The model number of the modem is E08C013.00, i dont know where i find these power levels you are talking about though. On that link i get 'Cable modem', 'MAC address', 'Serial number', 'Boot code version', 'software version' and 'hardware version'.

Sorry here it is:
Downstream Receive Power Level : 3.6 dBmV
Downstream SNR : 37.1 dB
Upstream transmit Power Level : 47.5 dBmV


the power levels are fine for your connection.

Does it not say NTL120 or similar does it look like this

https://www.cableforum.co.uk/images/local/2010/06/21.jpg
hugo60
07-11-2008, 22:46
Similar, il just upload a pic and edit into my post in the next few minutes.

Here you go
https://www.cableforum.co.uk/images/local/2008/11/55.jpg
whydoIneedatech
07-11-2008, 22:50
If you are on one of these older modems then we should be replacing it for you.

You can try emailing in about your issue and what modem you have.
http://www.virginmedia.com/customers/contact/fault-email.php

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You could try posting on the Newsgroups link below shows you how to do it with Outlook Express.

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Tech Support via Newsgroups.

virginmedia.support.broadband.cable is the one that you want to use and here is the set up link http://www.virginmedia.com/customers...setting-up.php

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hugo60
08-11-2008, 00:11
I have looked around on various problems and other people with the same thing (good connection, terrible pings) said it has jsut gone away after a while, so i guess il wait a week or so and hope it stops.
Turkey Machine
08-11-2008, 01:36
Similar, il just upload a pic and edit into my post in the next few minutes.

Here you go
https://www.cableforum.co.uk/images/local/2008/11/55.jpg

That's an Ambit 256 modem, the newest model that Virgin push out to all new customers of the 2Mb, 10Mb and 20Mb service.

Give it a week or so for the connection to settle, and if it's still playing up, get on to tech support and get them to figure out what's wrong!

For the record, the model number of the modem is not what you printed (that's probably the manufacturer number), but there's a white sticker that has Ambit 256 on it.