CIS
06-11-2008, 22:25
Nightmare, well kind of, as it got sorted in the end.
Called up as my speeds have been outrageously low and got put through to an offshore representative. He got me to go through the cmd – netstat –a procedure, then he told me he could see spyware in my pc!
Ok I said, are you not going to ask me the number of connections first or ask me to run a –b? “your pc is full of spyware†and hung up! I know my pc was and is not full of spyware.
Got through on the second attempt to some lad Adam and Adam was very accurate and helpful. He done his magic and found out that my local UBR was maxing out at (sometimes 120% and most of the time 90%) he said he would rise this issue and he gave me his name and extension number so I could call him back and see what was happening.
I’m writing to virgin media about these cowboy offshore “support†workers, it’s not good enough that I’m paying £37 a month, have a slow service, but then have to talk with these people, who often don’t really understand me, let alone understand about “support†is all about.
We, the people who pay, need more Adams!
Called up as my speeds have been outrageously low and got put through to an offshore representative. He got me to go through the cmd – netstat –a procedure, then he told me he could see spyware in my pc!
Ok I said, are you not going to ask me the number of connections first or ask me to run a –b? “your pc is full of spyware†and hung up! I know my pc was and is not full of spyware.
Got through on the second attempt to some lad Adam and Adam was very accurate and helpful. He done his magic and found out that my local UBR was maxing out at (sometimes 120% and most of the time 90%) he said he would rise this issue and he gave me his name and extension number so I could call him back and see what was happening.
I’m writing to virgin media about these cowboy offshore “support†workers, it’s not good enough that I’m paying £37 a month, have a slow service, but then have to talk with these people, who often don’t really understand me, let alone understand about “support†is all about.
We, the people who pay, need more Adams!