Slow connection

[Ciaran]

On the XL service my connection has been slow the last few days anyone else in Beflast have this issue?

[Albie]

Yes mine has been slow all week.

[Ciaran]

Just off the horn with VM tech support he told me to power down the modem for one hour, whilst on the phoned the rep told me to download a movie and see the transfer rate. Little did he know I was downloading a 1GB file from http://gamefiles.virginmedia.com/blueyondergames/.

Connected to <hidden>.belf.cable.ntl.com

[whydoIneedatech]

Just off the horn with VM tech support he told me to power down the modem for one hour, whilst on the phoned the rep told me to download a movie and see the transfer rate. Little did he know I was downloading a 1GB file from http://gamefiles.virginmedia.com/blueyondergames/

I usually say power of the modem for about 10 seconds when I want the modem rebooted so i assume you spoke to our offshore colleagues.

Here is how to use the gamefiles site.

-------------------------------------------------------------

If you are a Virgin Media customer then the best speedtest is from the link below.

Have you tried going to this link to check your speeds http://gamefiles.virginmedia.com/

click on blueyondergames>demos>then click on at least 2 large files around 400/500 mb and save them to your desktop, and then wait a couple of minutes then write down the transfer rates on the files that are running > times them by 8 and you will get a truer download speed.

Remember to stop and delete the files.



i.e : 250kBps X 8 = 2MB, 500kBps X 8 = 4MB, 1250kBps X 8 = 10MB, 2500kBps X 8 = 20MB
-----------------------------------------------------------

[Ciaran]

Yeah to be hones I have a server that is in the UK at the speeds from that are terribe also the speeds from the http://gamefiles.virginmedia.com/ are also slow topping out at 350k sec used Flashget to increase the speed went upto 401k sec.

---------- Post added at 22:56 ---------- Previous post was at 22:51 ----------

Oh, just downloaded a file of a Gige news with 100 connections up downloaded at full 20mbit so it seems like it is localised by the looks of things then again if we could all open 100 connections to servers our connection speed would be great.

---------- Post added at 22:58 ---------- Previous post was at 22:56 ----------

Downstream Lock : LockedDownstream Channel Id : 4Downstream Frequency : 402750000 HzDownstream Modulation : QAM256Downstream Symbol Rate : 5360.537 Ksym/sec

Upstream Lock : LockedUpstream Channel ID : 4Upstream Frequency : 37500000 HzUpstream Modulation : QPSKUpstream Symbol Rate : 2560 Ksym/secUpstream transmit Power Level : 49.0 dBmVUpstream Mini-Slot Size : 2
Downstream Interleave Depth : taps32Increment4Downstream Receive Power Level : 0.3 dBmVDownstream SNR : 40.2 dB

[whydoIneedatech]

Downstream Lock : LockedDownstream Channel Id : 4Downstream Frequency : 402750000 HzDownstream Modulation : QAM256Downstream Symbol Rate : 5360.537 Ksym/sec

Upstream Lock : LockedUpstream Channel ID : 4Upstream Frequency : 37500000 HzUpstream Modulation : QPSKUpstream Symbol Rate : 2560 Ksym/secUpstream transmit Power Level : 49.0 dBmVUpstream Mini-Slot Size : 2
Downstream Interleave Depth : taps32Increment4Downstream Receive Power Level : 0.3 dBmVDownstream SNR : 40.2 dB
Normal for an NTL connection, what does your config say.

[Ciaran]

Normal for an NTL connection, what does your config say.

Cable Modem Operation ConfigurationNetwork Access : AllowedMaximum Downstream Data Rate : 20480000Maximum Upstream Data Rate : 768000Maximum Upstream Channel Burst : 1600Maximum Number of CPEs : 1Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

[whydoIneedatech]

Cable Modem Operation ConfigurationNetwork Access : AllowedMaximum Downstream Data Rate : 20480000Maximum Upstream Data Rate : 768000Maximum Upstream Channel Burst : 1600Maximum Number of CPEs : 1Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
Well you should be getting 20MB, try Tech Support.

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
--------------------------------------------------------------------

[Ciaran]

I am getting 20MB on the newsgroups but on normal sites which 3 days ago were maxing me out I am now getting 150k sec ie the site I posted above (http://gamefiles.virginmedia.com/blueyondergames/ (http://gamefiles.virginmedia.com/blueyondergames/)) everything there was maxing me out right away now it gets 250-300k sec

Also phoned tech support spoke to some Indian dude

[whydoIneedatech]

I am getting 20MB on the newsgroups but on normal sites which 3 days ago were maxing me out I am now getting 150k sec ie the site I posted above (http://gamefiles.virginmedia.com/blueyondergames/ (http://gamefiles.virginmedia.com/blueyondergames/)) everything there was maxing me out right away now it gets 250-300k sec

Also phoned tech support spoke to some Indian dude
Possibly you hit STM, if you call again ask them

[Ciaran]

Nope, not on STM at all just confirmed that with them I havnt been on it all week according to them

[Chewits]

Right, last couple days connection has been very poor indeed. I am in Belfast too. I am supposed to be on 10meg cable, and i have tv and phone in there too. I started noticing the problems when I started to get alot more lag than usual in some computer games I play online. Then tonight it was horrendously bad. So I ran some traceroutes to two hosts, one in Sweden and one in German, who both I always get excellent quality with zero lag, and now they both bring up poor results.

Swedish IP;

1 192.168.1.1 (192.168.1.1) 1.684 ms 1.376 ms 1.642 ms
2 10.143.84.1 (10.143.84.1) 13.250 ms 12.256 ms 12.411 ms
3 blfs-t2cam1-b-v108.network.virginmedia.net (213.105.206.209) 16.387 ms 36.691 ms 13.444 ms
4 blfs-t2core-b-ge-wan62.network.virginmedia.net (195.182.176.29) 16.990 ms 12.369 ms 17.153 ms
5 dbln-bb-b-so-600-0.network.virginmedia.net (213.105.172.237) 13.845 ms 18.057 ms 25.487 ms
6 man-bb-b-so-100-0.network.virginmedia.net (213.105.174.45) 55.550 ms 61.506 ms 62.231 ms
7 win-bb-a-so-100-0.network.virginmedia.net (62.253.185.138) 76.918 ms 72.816 ms 91.062 ms
8 bre-bb-b-so-100-0.network.virginmedia.net (213.105.172.234) 66.075 ms 64.342 ms 64.987 ms
9 telc-ic-1-as0-0.network.virginmedia.net (62.253.185.74) 65.799 ms 69.399 ms 69.142 ms
10 ti9002b300.ti.telenor.net (195.66.227.107) 74.516 ms 78.527 ms 76.141 ms
11 ti3003c310-ae3-0.ti.telenor.net (146.172.105.37) 124.505 ms 123.708 ms 110.613 ms
12 * * *
13 * * *
14 ti3006d320-ae0-0.ti.telenor.net (146.172.99.126) 110.059 ms * 135.111 ms
15 ti3040a210-ge4-7.ti.telenor.net (146.172.110.146) 135.231 ms * 118.026 ms
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *



German IP;

1 192.168.1.1 (192.168.1.1) 3.343 ms 2.619 ms 4.018 ms
2 10.143.84.1 (10.143.84.1) 16.944 ms 29.690 ms 22.742 ms
3 blfs-t2cam1-a-v108.network.virginmedia.net (213.105.206.85) 38.676 ms 23.851 ms 21.569 ms
4 blfs-t2core-a-ge-wan64.network.virginmedia.net (195.182.176.89) 28.875 ms 20.245 ms 20.439 ms
5 ren-bb-a-so-210-0.network.virginmedia.net (62.253.188.217) 56.904 ms 60.018 ms 65.212 ms
6 bre-bb-b-so-200-0.network.virginmedia.net (213.105.175.26) 74.964 ms 75.812 ms 107.600 ms
7 telc-ic-1-as0-0.network.virginmedia.net (62.253.185.74) 81.321 ms 95.582 ms 111.559 ms
8 te1-3.ccr01.lon04.atlas.cogentco.com (130.117.15.69) 70.888 ms 54.787 ms 48.676 ms
9 te4-3.mpd01.lon01.atlas.cogentco.com (130.117.3.189) 86.203 ms 80.296 ms 75.409 ms
10 te3-1.mpd02.lon01.atlas.cogentco.com (130.117.2.26) 84.879 ms 104.420 ms 66.956 ms
11 te8-7.ccr01.ams03.atlas.cogentco.com (130.117.0.197) 85.776 ms 89.092 ms 89.919 ms
12 te3-1.mpd01.ams03.atlas.cogentco.com (130.117.3.62) 82.752 ms vl3490.mpd01.ams03.atlas.cogentco.com (130.117.3.106) 82.602 ms 102.539 ms
13 te3-1.mpd01.ams04.atlas.cogentco.com (130.117.2.62) 33.946 ms te4-1.mpd01.ams04.atlas.cogentco.com (130.117.2.66) 58.414 ms te3-1.mpd01.ams04.atlas.cogentco.com (130.117.2.62) 35.250 ms
14 ewe-tel-gmbh-ams.demarc.cogentco.com (130.117.23.126) 105.618 ms 102.310 ms 99.890 ms
15 bbrt.ol-0-10ge-4-1-0.ewe-ip-backbone.de (212.6.114.5) 135.805 ms 138.522 ms 109.699 ms
16 ge-1-1-0-bbrt.ol-1.ewe-ip-backbone.de (80.228.90.37) 108.688 ms * 134.288 ms
17 bbrt.bhv-1-ge-7-0-4.ewe-ip-backbone.de (80.228.98.26) 108.840 ms 105.816 ms 104.625 ms
18 212.6.113.230 (212.6.113.230) 104.495 ms * 111.134 ms
19 * * *
20 host-0**-0**-***-***.ewe-ip-backbone.de (**.**.***.***) 128.745 ms 140.540 ms 119.507 ms


I have checked the settings on the modem, and all settings seem to be within normal paramaters. I have ran SpeedTest and all sorts of speedtests, and the results are up and down like a yo-yo. Sometimes only getting 1.5mb, sometimes 4mb, sometimes 2mb, and even getting pings of 140 to london on speedtest! (I ran these traceroutes around 10:30pm)

Ideas? Any other IPs I can run a traceroute to vrigin media?

Cheers

---------- Post added at 00:32 ---------- Previous post was yesterday at 23:45 ----------

Ok its now 12:30am and I ran a traceroute again to same german IP, and the results are much better;

1 192.168.1.1 (192.168.1.1) 1.763 ms 1.408 ms 1.270 ms
2 10.143.84.1 (10.143.84.1) 9.321 ms 10.473 ms 29.211 ms
3 blfs-t2cam1-a-v108.network.virginmedia.net (213.105.206.85) 14.677 ms 12.776 ms 11.165 ms
4 blfs-t2core-a-ge-wan64.network.virginmedia.net (195.182.176.89) 21.799 ms 28.163 ms 7.437 ms
5 ren-bb-a-so-210-0.network.virginmedia.net (62.253.188.217) 36.034 ms 25.488 ms 16.876 ms
6 bre-bb-b-so-200-0.network.virginmedia.net (213.105.175.26) 63.486 ms 47.793 ms 42.333 ms
7 telc-ic-1-as0-0.network.virginmedia.net (62.253.185.74) 37.613 ms 50.539 ms 52.197 ms
8 te1-3.ccr01.lon04.atlas.cogentco.com (130.117.15.69) 23.484 ms 27.948 ms 26.162 ms
9 te4-3.mpd01.lon01.atlas.cogentco.com (130.117.3.189) 24.146 ms 23.299 ms 38.042 ms
10 te2-1.3493.mpd02.lon01.atlas.cogentco.com (130.117.2.18) 25.573 ms te3-1.mpd02.lon01.atlas.cogentco.com (130.117.2.26) 42.957 ms te2-1.3493.mpd02.lon01.atlas.cogentco.com (130.117.2.18) 58.222 ms
11 te8-7.ccr01.ams03.atlas.cogentco.com (130.117.0.197) 41.845 ms 69.397 ms 32.986 ms
12 vl3490.mpd01.ams03.atlas.cogentco.com (130.117.3.106) 38.625 ms 64.488 ms 32.935 ms
13 te3-1.mpd01.ams04.atlas.cogentco.com (130.117.2.62) 36.148 ms te4-1.mpd01.ams04.atlas.cogentco.com (130.117.2.66) 67.951 ms te3-1.mpd01.ams04.atlas.cogentco.com (130.117.2.62) 43.452 ms
14 ewe-tel-gmbh-ams.demarc.cogentco.com (130.117.23.126) 52.734 ms 57.555 ms 50.493 ms
15 bbrt.ol-0-10ge-4-1-0.ewe-ip-backbone.de (212.6.114.5) 46.882 ms 54.278 ms 52.587 ms
16 ge-1-1-0-bbrt.ol-1.ewe-ip-backbone.de (80.228.90.37) 67.907 ms 76.565 ms 53.325 ms
17 bbrt.bhv-1-ge-7-0-4.ewe-ip-backbone.de (80.228.98.26) 49.230 ms 58.689 ms 86.013 ms
18 * 212.6.113.230 (212.6.113.230) 53.175 ms *
19 * * *
20 host-0**-0**-***-***.ewe-ip-backbone.de (**.**.***.***) 67.302 ms 87.253 ms 67.770 ms


So what heck is going on? Is this some sort of traffic management system? I have not downloaded any large files in a few weeks now! Just been playing online games, and its started.

[Val]

I don't understand any of the above - what are you talking about! I have been looking at the Virgin site trying to work out why my internet connection is suddenly sooo slow and stumbled on this site. I thought the slow connection had something to do with switching yesterday from norton to avg but maybe not!

[Ciaran]

Well, just off the phone again to VM. I can download full pelt up until 5pm after 5pm to 1am my connection slows right down when trying to download any file. For example my server is in france and it is on a 100mbit line www.ciaranmarley.com/test/ (http://www.ciaranmarley.com/test/) the download speed is 200k sec. Going to http://fuller.zen.co.uk/test the speed is still slow my brother who hardly ever downloads has the same issue.

[Chewits]

Ciaran, what did VM say? Why is it doing that? My pings are awful again tonight. Really ****ed off!

[Ciaran]

Just said that there wasnt any issues within Belfast although there was a UBR upgrade last week, this was when my problems started.

[Chewits]

UBR upgrade? Are they looking into it or what?

Here is traceroute to bbc.net.uk just ran there now;

1 192.168.1.1 (192.168.1.1) 5.354 ms 1.426 ms 1.238 ms
2 10.143.84.1 (10.143.84.1) 9.019 ms 67.917 ms 16.502 ms
3 blfs-t2cam1-a-v108.network.virginmedia.net (213.105.206.85) 32.730 ms 29.138 ms 40.430 ms
4 blfs-t2core-a-ge-wan93.network.virginmedia.net (195.182.181.1) 77.884 ms 157.695 ms 37.017 ms
5 ren-bb-a-so-210-0.network.virginmedia.net (62.253.188.217) 103.830 ms 76.748 ms 78.704 ms
6 nth-bb-b-as2-0.network.virginmedia.net (62.253.185.101) 71.595 ms 71.267 ms 88.757 ms
7 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 82.358 ms 90.371 ms 97.889 ms
8 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 24.008 ms 43.931 ms 25.471 ms
9 212.58.238.129 (212.58.238.129) 83.075 ms 75.661 ms 84.553 ms
10 212.58.239.58 (212.58.239.58) 95.089 ms 76.535 ms 77.650 ms
11 * * *
12 * * *
13 * * *
etc


This really sucks. Pay for 10meg and I am barely getting 2 meg. But the thing that annoys me is the poor routing I am recieving, nevermind the download speeds. Ideas people?

[Ciaran]

Nope they arent looking into anything the UBR upgrade was sucessful my ping times have also jumped up atlhough on newsgroups I can download at the full 20Mbit

[Storm1964]

not sure on all the tech stuff:-) but im located in newtownabbey and have been on with tech support,have noticed slowdowns over past few weeks,then from monday it has not improved .
im a gamer so im baseing my speed on the pings i recieve from my usall servers which would normally be around 25 now its 90-110 lag lag wow.
iv been sent a new modim but no differance there,few lads from belfast online in servers getting same problem,which makes me think its a service problem
any advice would be welcome.

[Ciaran]

To be honest Storm I think they are over subscribed, my brother is in the same property as myself and his connection on 10Mbit is very slow. From 2pm to 12am he is throttled for no reason he doesnt download much he just uses it for playing Counter Strike and a few other online games, usually ping time to these servers are 25-30 now then are 70-100. He spoke to VM and they said that there is no issues within the network.

[Storm1964]

Yes would agrre with that, went on 1 am and my ping was back to normal im on 20mb,techs say alls well with there end and cant help,
this pritty much sucks:mad:

[Chewits]

That is complete utter rubbish. One of their nodes has to have problems at peak times. I rarely use my connection now, workin mon-fri 9-5, pay for a 10meg connection, come home to use it, and its utter crap, with horrible pings.

Once again, the connection is utter crap tonight. For online gaming, it is completely useless.

[CIS]

Simple fact is lads, your UBR is over subscribed. I called support a few times and no one told me the truth, one time I got through to a UK support rep that was decent and he told me the truth. My local UBR was maxing out at 120% sometimes and this meant I would be lucky to stream a youtube video.

All today and everyday from the 20mb upgrades went live in Liverpool at the times of 3pm to 12am my 20mb is worthless, downloading at less than 1mb and not able to stream most small compressed things and now as I sit here at 12:25 I’m able to download at 1.9 – 2.1 mb without a problem. The network is packed, the pings are bad and they are over selling their product. Get on the damn phones and demand a better service.

I won’t be letting up until I can download at 1.9 – 2.1 at anytime I wish, for this is what I’m paying for.

[g0mit]

I phoned support they told me ubr 21 live is over subscribed and should be upgraded

[whydoIneedatech]

I phoned support they told me ubr 21 live is over subscribed and should be upgraded
Someone been telling porkies then, as that used to be part of uBR09 Live and just been resegmented to give more capacity and more cards. The is no new upgrade scheduled.

You will be in L10 as well.

[g0mit]

Hi whydoIneedatech I am in L18 and on ubr21live card 7 and was told that was the fault

[whydoIneedatech]

Hi whydoIneedatech I am in L18 and on ubr21live card 7 and was told that was the fault
Now that is strange because I am on uBR21Live in L10 so they have been busy changing names.

If you are in South Liverpool then I am not surprised if you are waiting for an upgrade.

[Firebird_UK]

I voted with my wallet.

I've become so disappointed with Virgin Media and their Mumbai muppets over the last year or so. On the L package I should be getting 10Mb, but performance tests consistently only show around 1.6Mb.

So this week I told them to put me back to the basic 2Mb service as that's all that I think they can competently deliver. I did give then the option of sending an engineer to demonstrate their service running at 10Mb, but they declined and were happier to downgrade me.

Have I noticed any difference? No.

Like all Telcos VM are over selling what they can deliver. It's a shame users don't club together in a class action against these companies for not delivering what they sell. Ferrari would soon be in court if they sold a sports car they claimed would do 200mph that turned out to have trouble getting to 40mph! That's what VM (and the others) are getting away with though.

Nuff said, I'm off to enjoy my 2Mb - 'cos it's just as fast as the 10, or 20Mb packages I reckon!

[g0mit]

Yes South Liverpool I was on ubr 2 about 2 months ago
george

[whydoIneedatech]

Yes South Liverpool I was on ubr 2 about 2 months ago
george
You will probably still be on their but they have renamed it and that will lead to confusion.

[mnirish2003]

Well I live in L7 and called cs to downgrade from my 10m to 2m becuase we are over subscribed and was told by technical support that we are due an upgrade on the 11th of this month, true or rubbish?

[Firebird_UK]

Well I live in L7 and called cs to downgrade from my 10m to 2m becuase we are over subscribed and was told by technical support that we are due an upgrade on the 11th of this month, true or rubbish?

As Public Enemy once said - "Don't believe the hype!"

[vmuser027]

I am experiencing the same, as posted here.

http://www.digitalspy.co.uk/forums/showthread.php?t=928098

Tech support 'say' they cant find anything wrong.

[McCartneyUK]

Hi all , 1st post here but a long time reader of the forum :)

Anyway, I live in Newtownabbey and im having the same problem with my speeds , just like Ciaran etc. Im on a 20mb package (£37 a month!)and i only switch the pc on after 7.30pm , so i dont download anything which would enable me to get throttled. I only play online games like COD4 and Battlefield 2. Over the last few weeks my ping has went up from 20-30 on servers to 90-140. Total lagsville.

Not sure what info you guys need but heres what it says in my modem config etc , any help would be great! Im on Vista 64 Ult and its spyware/virus free.

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 4.4 dBmV
Downstream SNR : 41.2 dB
-------------------------------------------------------------------------------------
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2
-------------------------------------------------------------------------------------
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

I phoned tech support and got some Indian girl tell me it was my wireless , even though im using ethernet and not wireless at all. Unreal.

Thanks in advance :)

[whydoIneedatech]

Hi all , 1st post here but a long time reader of the forum :)

Anyway, I live in Newtownabbey and im having the same problem with my speeds , just like Ciaran etc. Im on a 20mb package (£37 a month!)and i only switch the pc on after 7.30pm , so i dont download anything which would enable me to get throttled. I only play online games like COD4 and Battlefield 2. Over the last few weeks my ping has went up from 20-30 on servers to 90-140. Total lagsville.

Not sure what info you guys need but heres what it says in my modem config etc , any help would be great! Im on Vista 64 Ult and its spyware/virus free.

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 4.4 dBmV
Downstream SNR : 41.2 dB
-------------------------------------------------------------------------------------
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2
-------------------------------------------------------------------------------------
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

I phoned tech support and got some Indian girl tell me it was my wireless , even though im using ethernet and not wireless at all. Unreal.

Thanks in advance :)
That looks quite normal for an NTL connection, all power levels within normal operational parameters.

Any issue must lie elsewhere.

[McCartneyUK]

Ok mate, thanks for taking the time to answer:)

[whydoIneedatech]

Ok mate, thanks for taking the time to answer:)
You will probably be best to call Tech Support and ask if the are any issues on your uBR and is the a date for an upgrade listed.

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
---------------------------------------------------------------------------

[mnirish2003]

Well I live in L7 and called cs to downgrade from my 10m to 2m becuase we are over subscribed and was told by technical support that we are due an upgrade on the 11th of this month, true or rubbish?

Just to update this quote, switched on my internet tonight and checked my broadband speed. At night time I usually only get 300kps but today (which was the date given to me by tech support on the uBR upgrade for L7) I have been getting 2mb download speed around 9pm, I still subscribe to the 10mb but it does look as if our uBR was upgraded.

I am now able to stream bbc and youtube woo hoo.

Sounds stupid guys but it has been a real pain in the backside ever since we installed Verginmedia.

[xxxxxx]

Just to update this quote, switched on my internet tonight and checked my broadband speed. At night time I usually only get 300kps but today (which was the date given to me by tech support on the uBR upgrade for L7) I have been getting 2mb download speed around 9pm, I still subscribe to the 10mb but it does look as if our uBR was upgraded.

I am now able to stream bbc and youtube woo hoo.

Sounds stupid guys but it has been a real pain in the backside ever since we installed Verginmedia.

Mine is running faster. I'm from the L7 area and have a 10mb connection. Looks like they've fixed the problem.

[Retrovertigo]

Manchester fallowfield here and the speed is the worst it has been for a long time. Its well known that it is over subscribed here - but the last couple of nights I have been getting 200k off the newsgroups. Completely unacceptable. I stuck with them because they reduced my price and convinced me they were upgrading the UBR's. That was before the summer and since then it had gotten worse.

[Chewits]

All traceroutes I run to bbc.co.uk I get really bad pings at the manchester node. So its a problem there I believe.