What have they done?

[AppleSauce]

A few hours ago my internet suddenly cut off, thinking nothing of it i just shrugged it off.. now it's up again and very slow / high pings.. i have some interesting modem logs:


Time Not Established Time Not Established Error (4) ToD request sent- No Response received
Time Not Established Time Not Established Error (4) Config file does not include a valid CVC!
Time Not Established Time Not Established Information (7) Registration complete!
Time Not Established Time Not Established Information (7) We registered with a DOCSIS 1.0 config file!
Time Not Established Time Not Established Information (7) Received a REG-RSP message from the CMTS...
Time Not Established Time Not Established Information (7) Sending a REG-REQ to the CMTS...
Time Not Established Time Not Established Information (7) CableModem SNMP configure complete
Time Not Established Time Not Established Information (7) IP init completed ok
Time Not Established Time Not Established Information (7) CableModem TFTP init ok


Could this be something to do with the downtime / slow speeds?

[Axegrinder]

There normal logs they very rarely mean anything. Could you post your modem power levels?

[AppleSauce]

Here they are.

Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 12.5 dBmV
Downstream SNR : 39.4 dB

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 21300000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 1280 Ksym/sec
Upstream transmit Power Level : 38.5 dBmV
Upstream Mini-Slot Size : 4

[whydoIneedatech]

Here they are.
You are EX-Telewest and your Downstream is a bit high are you on a router if so does the Downstream change if connected direct.

[AppleSauce]

Some pinging action:


C:\Users\Mark>ping -n 10 www.google.co.uk

Pinging www.l.google.com [64.233.183.104] with 32 byt
Request timed out.
Request timed out.
Reply from 64.233.183.104: bytes=32 time=67ms TTL=238
Reply from 64.233.183.104: bytes=32 time=65ms TTL=238
Request timed out.
Reply from 64.233.183.104: bytes=32 time=70ms TTL=238
Request timed out.
Reply from 64.233.183.104: bytes=32 time=54ms TTL=238
Request timed out.
Reply from 64.233.183.104: bytes=32 time=64ms TTL=238

Ping statistics for 64.233.183.104:
Packets: Sent = 10, Received = 5, Lost = 5 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 70ms, Average = 64ms

C:\Users\Mark>ping -n 10 www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.253.67] with 32 bytes of data:
Reply from 212.58.253.67: bytes=32 time=60ms TTL=117
Reply from 212.58.253.67: bytes=32 time=62ms TTL=117
Reply from 212.58.253.67: bytes=32 time=84ms TTL=117
Reply from 212.58.253.67: bytes=32 time=60ms TTL=117
Request timed out.
Reply from 212.58.253.67: bytes=32 time=69ms TTL=117
Reply from 212.58.253.67: bytes=32 time=43ms TTL=117
Reply from 212.58.253.67: bytes=32 time=37ms TTL=117
Reply from 212.58.253.67: bytes=32 time=57ms TTL=117
Reply from 212.58.253.67: bytes=32 time=392ms TTL=117

Ping statistics for 212.58.253.67:
Packets: Sent = 10, Received = 9, Lost = 1 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 392ms, Average = 96ms

[whydoIneedatech]

Are you connected wirelessly.

[AppleSauce]

Taken out router, connected directly to modem.

No i'm not connected wirelessly.


Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 12.6 dBmV
Downstream SNR : 39.5 dB

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 21300000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 1280 Ksym/sec
Upstream transmit Power Level : 38.0 dBmV
Upstream Mini-Slot Size :

[whydoIneedatech]

Taken out router, connected directly to modem.

No i'm not connected wirelessly.
It may be worth giving Tech Support a ring so they can run some tests after you have told your issues.

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
---------------------------------------------------------------------------

[AppleSauce]

Getting 40kb/s off VM FTP.

Will have to phone them again, getting tired of having to phone them up now, this is the 4th time in the past month. when I was on 4mb didn't have to complain for 2 years, my pings were always < 20 and I always received my max speed.

Thanks for the help, greatly appreciated.

[whydoIneedatech]

Getting 40kb/s off VM FTP.

Will have to phone them again, getting tired of having to phone them up now, this is the 4th time in the past month. when I was on 4mb didn't have to complain for 2 years, my pings were always < 20 and I always received my max speed.

Thanks for the help, greatly appreciated.
It is the best advice I can give as I am not in work till tomorrow.

[v0id]

I was getting crappy speeds earlier (between 5PM and 9PM). It felt like I was back on dialup, and pings to the BBC website resulted in a 50% packet loss... googles IP was 75%

Everything seems to be fine now though. :|
Maybe some ghouls and goblins got into the machines for Halloween :D



...Or everyone was taking advantage of free leech at waffles.fm :p

[watzizname]

Several days ago, i was getting between 8 - 25KBps on the newsgroups, and was having to suffer really poor browsing, guess it was just the upgrades in my area.
Everything seems sorted, and my newsgroup speeds are now a constant 2200 - 2400KBps, so there is hope :)

[AppleSauce]

Still going on, thinking it's down to UBR congestion.

Was supposed to get a UBR upgrade last month, not heard anything about it though.. the time has passed and it's still on the Maintenance page with no updates.