Problems @ DN36 4**

[Omar]

Can anyone confirm if there is a problem in Grimsby?

Some details below.

20 Mb Connection @ Windows Vista on ntl: 250

Ping to Jolt

Reply from 82.133.85.65: bytes=32 time=45ms TTL=54
Reply from 82.133.85.65: bytes=32 time=31ms TTL=54
Reply from 82.133.85.65: bytes=32 time=38ms TTL=54
Reply from 82.133.85.65: bytes=32 time=15ms TTL=54

Ping statistics for 82.133.85.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 45ms, Average = 32ms

Tracing route to jolt.co.uk [82.133.85.65]

1 15 ms 24 ms 10 ms 10.125.232.1
2 20 ms 11 ms 15 ms nott-t2cam2-b-v629.network.virginmedia.net [82.13.49.129]
3 29 ms 36 ms 24 ms nott-t3core-1b-ae4-0.network.virginmedia.net [195.182.175.145]
4 15 ms 18 ms 19 ms nth-bb-b-as1-0.network.virginmedia.net [213.105.174.173]
5 31 ms 25 ms 24 ms pop-bb-a-as3-0.network.virginmedia.net [213.105.172.14]
6 23 ms 24 ms 36 ms pop-bb-b-ae0-0.network.virginmedia.net [213.105.174.230]
7 39 ms 13 ms 18 ms tele-ic-2-as0-0.network.virginmedia.net [62.253.184.6]
8 18 ms 37 ms 42 ms 212.250.14.42
9 66 ms 35 ms 28 ms gi1-1-6.ar01.tn5.bb.gxn.net [62.72.140.142]
10 22 ms 43 ms 25 ms ge-0-0-0-3801.jolt-gw.cust.pipex.net [212.241.241.14]
11 24 ms 34 ms 26 ms secure.jolt.co.uk [82.133.85.65]

Pathping to BBC

1 --- 100/ 100 =100% 100/ 100 =100% 10.125.232.1
2 13ms 0/ 100 = 0% 0/ 100 = 0% nott-t2cam2-a-v629.network.virginmedia.net [82.13.49.53]
3 15ms 0/ 100 = 0% 0/ 100 = 0% nott-t3core-1a-ae3-0.network.virginmedia.net [195.182.175.129]
4 24ms 1/ 100 = 1% 1/ 100 = 1% nott-t3core-1b-ge-100-0.network.virginmedia.net [80.1.79.98]
5 27ms 0/ 100 = 0% 0/ 100 = 0% nth-bb-b-as1-0.network.virginmedia.net [213.105.174.173]
6 28ms 1/ 100 = 1% 1/ 100 = 1% tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 39ms 0/ 100 = 0% 0/ 100 = 0% pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 32ms 1/ 100 = 1% 1/ 100 = 1% 212.58.238.153
9 28ms 0/ 100 = 0% 0/ 100 = 0% virtual-vip.thdo.bbc.co.uk [212.58.224.138]


my ping is usually never this high in the evening + i have been recieving random cut offs and games are literally unplayable even though the levels in packetloss from the above dont seem to indicate any packetloss.

irc stat lag bar shows the following ..

Time connected: 9m 36s
Current lag: 15 ms
Average lag: 379 ms (from last 37 checks/9mins 15secs)

Cable Modem Details: Ambit Virgin Media Modem

Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -16.7 dBmV
Downstream SNR : 32.4 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 61.0 dBmV
Upstream Mini-Slot Size : 2

[moaningmags]

Your power levels are outwith the limits.
61.0dBmv needs a technician to sort it.

[MovedGoalPosts]

Postcode edited - probably just a bit too much detail there to be safe on the net ;)

[Omar]

thanks rob... any idea what could be causing it?

[moaningmags]

thanks rob... any idea what could be causing it?

Yes, your downstream power level is too low.
Your upstream power level is too high.
Needs to be resolved by a visit from a technician.

[D.Casey]

DN35 7* - Grimsby/cleethorpes her so only about 10mins from you?

Mine's next to unusable again :(

Maybe its a area thing?

[Omar]

aye understood that just wondered why would this problem arise i.e. damaged cabling/modem etc.

[moaningmags]

DN35 7* - Grimsby/cleethorpes her so only about 10mins from you?

Mine's next to unusable again :(

Maybe its a area thing?

Power levels not within acceptable ranges are not caused by problems in the area.

[homealone]

Power levels not within acceptable ranges are not caused by problems in the area.

true, but speeds do seem to be low in this area, atm

I'm DN35

Thu, 23 Oct 2008 20:13:15 GMT

Test 1: 1024K took 16102 ms = 63.6 KB/sec, approx 524 Kbps, 0.51 Mbps
Test 2: 1024K took 12811 ms = 79.9 KB/sec, approx 658 Kbps, 0.64 Mbps
Test 3: 1024K took 14891 ms = 68.8 KB/sec, approx 567 Kbps, 0.55 Mbps
Test 4: 2048K took 35021 ms = 58.5 KB/sec, approx 482 Kbps, 0.47 Mbps

Overall Average Speed = approx 558 Kbps, 0.54 Mbps

[Ignitionnet]

Power levels not within acceptable ranges are not caused by problems in the area.

They can be, an amplifier or optical node in the area that is having issues will cause power level variations in both directions.

[moaningmags]

I haven't a clue where DN is, my geography is terrible, so can't check for issues.

But the OP will definitely be having problems caused by his power levels made worse by area problems.

[Ignitionnet]

I haven't a clue where DN is, my geography is terrible, so can't check for issues.

But the OP will definitely be having problems caused by his power levels made worse by area problems.

Thought power level issues couldn't be caused by area problems? Do make your mind up :)

DN is Doncaster btw as 30 seconds on Google told me.

[moaningmags]

Thought power level issues couldn't be caused by area problems? Do make your mind up :)

DN is Doncaster btw as 30 seconds on Google told me.

I stand by that, if a customer is having issues with his speed, disconnections etc and has those power levels, this is what i would lay the blame on and book a tech for. If there's already slow speeds in his area, his power levels won't be helping.
You seem to have an issue with everything I post, have I done something that offended you?


DN tells me nothing when I'm looking for a node or ubr.

[homealone]

I haven't a clue where DN is, my geography is terrible, so can't check for issues.

But the OP will definitely be having problems caused by his power levels made worse by area problems.

Geography is a funny thing - DN signifies the Doncaster postal region, but our core router is in Nottingham


10/23/08 21:29:10 Fast traceroute bbc.co.uk
Trace bbc.co.uk (212.58.224.138) ...
1 192.168.1.1 1ms 1ms 1ms TTL: 64 (No rDNS)
2 10.249.136.1 9ms 8ms 18ms TTL:255 (No rDNS)
3 82.13.48.65 12ms 11ms 11ms TTL:254 (nott-t2cam2-a-v613.network.virginmedia.net ok)
4 195.182.175.129 13ms 11ms 10ms TTL:252 (nott-t3core-1a-ae3-0.network.virginmedia.net ok)
5 80.1.79.98 36ms 46ms 42ms TTL:252 (nott-t3core-1b-ge-100-0.network.virginmedia.net ok)
6 213.105.174.173 40ms 47ms 40ms TTL:251 (nth-bb-b-as1-0.network.virginmedia.net ok)
7 62.253.184.2 37ms 44ms 43ms TTL:250 (tele-ic-1-as0-0.network.virginmedia.net ok)
8 212.58.239.237 40ms 43ms 44ms TTL:250 (pos6-1.rt0.thdo.bbc.co.uk probable bogus rDNS: No DNS)
9 212.58.238.129 39ms 38ms 48ms TTL:247 (No rDNS)
10 212.58.224.138 42ms 56ms 56ms TTL:117 (virtual-vip.thdo.bbc.co.uk ok)

[ScottC2105]

DN35 8** here. Since Wednesday night I can't get nothing more than 140kb/s on anything from anywhere and speed tests back this up. Anyone know what is going on?

See this speed test: http://www.speedtest.net/result/344334125.png

[D.Casey]

Is everybody on the DN postcode ok tonight?

[r00t]

You would be best calling TS :)

[Omar]

https://www.cableforum.co.uk/images/local/2008/10/13.png (http://www.speedtest.net)

mine would seem to be ok, power levels on my modem config page seem to be back to normal also. Weird.

[ScottC2105]

Thats odd, here is ours:

https://www.cableforum.co.uk/images/local/2008/10/12.png

[D.Casey]

Mine's (DN35) has just droped out about 10mins ago, can't even get 0.5mb on 20mb line at almost 2am :p:

[ScottC2105]

This is weird.

Time 1:55am:
https://www.cableforum.co.uk/images/local/2008/10/9.png

Time 1:58am:
https://www.cableforum.co.uk/images/local/2008/10/10.png

Time 1:59am:
https://www.cableforum.co.uk/images/local/2008/10/11.png

Called Virgin, everything is fine in the area and modem working perfectly. Told to wait 24hours. They are hiding something... :td:.

[D.Casey]

Perhaps they are doing resegs/maintenance in the area? the indian call centre's never know when they are in my experience.

[ScottC2105]

Perhaps they are doing resegs/maintenance in the area? the indian call centre's never know when they are in my experience.

Never usually have a problem, 20mbit day and night. It's only since Wednesday morning we noticed a problem.

Doesn't even say a thing on service status.

[D.Casey]

Never usually have a problem, 20mbit day and night. It's only since Wednesday morning we noticed a problem.

Doesn't even say a thing on service status.

Has your BB been ok from the hours of 4pm -10pm today?

Mines also been bad all this week but tonight its actually been ok, then at 1.45am its suddenly gone the same as yours & others.

Our area's work for some reason dosn't get put on the service status page.

[Omar]

Few more speed test runs:

only weird thing is pings to europe seem lower than the london server atm lol.
UK
https://www.cableforum.co.uk/images/local/2008/10/6.png (http://www.speedtest.net)

Holland
https://www.cableforum.co.uk/images/local/2008/10/7.png (http://www.speedtest.net)

Germany
https://www.cableforum.co.uk/images/local/2008/10/8.png (http://www.speedtest.net)

[homealone]

Few more speed test runs:

only weird thing is pings to europe seem lower than the london server atm lol.
UK

glad your broadband is working ok, now - mine is still mega slow in DN35, I have a tech coming Monday evening to take a look ..

[ScottC2105]

glad your broadband is working ok, now - mine is still mega slow in DN35, I have a tech coming Monday evening to take a look ..

DN35 here also, under 1mb tonight. Not on at all. Virgin Media say everythings fine it is obviously an area issue so I don't think a call out will solve anything.

[homealone]

DN35 here also, under 1mb tonight. Not on at all. Virgin Media say everythings fine it is obviously an area issue so I don't think a call out will solve anything.

Possibly not, but hopefully the tech can escalate it if the call out doesn't solve the problem.

I'm just glad I went to the newsgroup, rather than 151, I have tried calling to report a fault to the offshore TS before, & the concept of just wanting to log a problem, rather than go through their script just did not compute.

So although a fault tech visit may not actually solve an area fault, at least it gets added to the list - something I'm not sure the overseas call centre is set up to cope with. They are very polite & enthusiastic, but I've already re-booted my modem, disconnected the router, etc, etc - an option to just log a fault in my area would be most welcome :)

[D.Casey]

DN35 -Grim/clee Really bad again, 0.4mb on my 20mb line again :(

Hopefully they'll sort this area 1 day.

[ScottC2105]

They better do something, I'm going to be complaining in the morning I am not paying £37 a month for this. It takes ages to load one page.

I just downloaded an update for my computer and top speed was 87kb/s on a 20mbit connection is not on. :mad::td:.

[homealone]

They better do something, I'm going to be complaining in the morning I am not paying £37 a month for this. It takes ages to load one page.

I just downloaded an update for my computer and top speed was 87kb/s on a 20mbit connection is not on. :mad::td:.

The fact is has been so consistently bad over the last few days does seem to indicate a fundamental problem - I tried 3 times to download a media transcoder, earlier - a 'massive' 19 MB - the first 2 times it gave up after 40 minutes .....

[D.Casey]

Had a call from VM today, they think it was possibly a glitch that could be corrected today. So he's phoneing back tommorow.

[whydoIneedatech]

Had a call from VM today, they think it was possibly a glitch that could be corrected today. So he's phoneing back tommorow.
Good to see that you are receiving callbacks;)

[ScottC2105]

Called VM. They expected a fix by 11am but due to another fault they expect it to be done by 1:30pm which is now. They are aware of a fault in DN35 only.

Hopefully won't be too long.

[D.Casey]

Good to see that you are receiving callbacks;)

Indeed :)

Its nice to get callbacks from techs/vm people from this area as the people up at wales (swansea?) & the indian call centre people never seem to have a record of any work done or planned or any faults for this area.
Just look at the VM Maintaince/work planned page.. no mention of any resegs/maintaince thats been done just lately in places like scunthorpe/lincoln/newark etc.

Seems to be a breakdown in communication alot of time & thats maybe why I & others on my postcode area seem to struggle to get the problems fixed :(

But now they are calling back with knowledge of work/problems in my area they can hopefully locate whats causing us all to suffer :p:

[whydoIneedatech]

Indeed :)

Its nice to get callbacks from techs/vm people from this area as the people up at wales (swansea?) & the indian call centre people never seem to have a record of any work done or planned or any faults for this area.
Just look at the VM Maintaince/work planned page.. no mention of any resegs/maintaince thats been done just lately in places like scunthorpe/lincoln/newark etc.

Seems to be a breakdown in communication alot of time & thats maybe why I & others on my postcode area seem to struggle to get the problems fixed :(

But now they are calling back with knowledge of work/problems in my area they can hopefully locate whats causing us all to suffer :p:
Do not forget that yo also get support from the Liverpool call centre now as well.;)

[ScottC2105]

Anyone got any improvement? Nothing here. Still under 2mbit...

[D.Casey]

Anyone got any improvement? Nothing here. Still under 2mbit...

Mines woking ok atm, but it wasnt for the last hour.

Hopefully yours may pick up the same shortly.

[ScottC2105]

Unfortunately not... :mad:

https://www.cableforum.co.uk/images/local/2008/10/4.png

[homealone]

Unfortunately not... :mad:

I had a tech visit this evening (2 of them, in fact, as the one assigned the job was running late & got a colleague to start it off, so i wasn't kept waiting).

Despite much checking of levels, both inside & outside at the street cab, plus re-making the modem connection, they couldn't fix it & said it would be escalated to 'networks'.

They also said that several calls today had been for the same problem in Cleethorpes, but Humberston seemed to be ok...

[cleewoody]

I'm in the DN35 area of Cleethorpes and had same problem since last Wednesday, Virgin keep telling me it's not a network problem, send me new modem which is now up and running still getting very poor speeds, only once over one meg in the last five days, i have argued with them five times now via the phone and three emails....got me now thinking of leaving them, the service is so poor, the people in India just don't seam to understand what i am telling them and all i get is the normal switch off and switch back on, they have blamed my computer, the modem but both of these are fine and now with new modem fitted still the same slow speeds, they are just ripping us all off with these slow speeds when we are paying for higher!

[D.Casey]

DN35 here

Less than 1 mb again :(

Has to be a network problem, i'll mention it to the VM guy thats phoneing again tommorow.

[ScottC2105]

I'm seriously considering moving service now. Today, VM denied any issues with the network once again when they clearly stated it was an issue yesterday. :mad:.

VM can go tuck them self in as far as I am concerned. Never dealt with CS before but now I have I am shocked.

[D.Casey]

I'm seriously considering moving service now. Today, VM denied any issues with the network once again when they clearly stated it was an issue yesterday. :mad:.

VM can go tuck them self in as far as I am concerned. Never dealt with CS before but now I have I am shocked.

If its not a network issue im really not sure what else it could be, lots of ubrs in our post code area are having the exact same problem... yet its definetly not over subscription as they seem to get it working for a day or two.

Its so strange we are all from roughly the same area.. all on different ubrs, yet nearly all having the same problem.
We can't of all got oversubscribed at once (like the indian call centres are saying).

[homealone]

If its not a network issue im really not sure what else it could be, lots of ubrs in our post code area are having the exact same problem... yet its definetly not over subscription as they seem to get it working for a day or two.

Its so strange we are all from roughly the same area.. all on different ubrs, yet nearly all having the same problem.
We can't of all got oversubscribed at once (like the indian call centres are saying).

The techs that came round to see me on Monday were definitely aware it was an area problem of some sort & were going to escalate it to the networks team - I've been out all day, but I just checked & my connection seems to be back to 'normal' at the moment.

I suggest if anyone else is still having problems that you try posting in the support newsgroup, as they seem to be more inclined to not try & blame it on being oversubscribed..

[Nedkelly]

I live in DN34 and i am gettting the same problem i know my ubr is not over subscribed .No network problems noise is ok .Mine is ok durring the day then at night i get 1 to 2 meg .It seems to happening all over Grimsby at certain times of the day .:)

[D.Casey]

I live in DN34 and i am gettting the same problem i know my ubr is not over subscribed .No network problems noise is ok .Mine is ok durring the day then at night i get 1 to 2 meg .It seems to happening all over Grimsby at certain times of the day .:)

What could be causing this mate?

Could it be 1 of them stm software problems?

[PAYNEARDO]

I have also been having weird problems in dn35 7**. Over the last few days internet browsing has been very slow but downloads from newsgroups have been OK (between 12MB -20MB), speedtest is reporting around 8MB (from Maidenhead) which is about average for that site. We also noticed a problem at work when we run speedtests from maidenhead we get around 12MB (on a 100MB line) but when from London we get around 70MB. Maybe it is something to do with some routes as I have just run a speedtest from London and got 20MB as well ??

[homealone]

I had a call, earlier, from the tech who came round on Monday to look at my connection. Apparently he is still attending lots of customers in this area with the same problem.

My previous post saying things seemed to have improved, for me, looks like it was slightly premature - it is better than it was, but not consistent, the V+ online light is back blinking again & download speeds are quite variable.

The tech said it was still being looked at & he would call back if there was any more news.

[ScottC2105]

Another day same old problem...

https://www.cableforum.co.uk/images/local/2008/10/3.png

*gets on the phone*

[cleewoody]

This is doing my head in, last night i managed a super speedy 8 meg today it's managed a snail speed 1 meg at best and numerous times much less than that........you ring them and they are useless, why don't they just come out and agree there's a problem in the area but of course we don't wanna tell you that so we go through the modem, computer, cable could be to blame scenario but never the bloody network!

Rant over!

[D.Casey]

Getting 1mb here aswell again -.- next to unusable as pages timing out again.

Ah well, time for another call out :)

[D.Casey]

Still awful speeds at almost 11.30 at night, I really didnt think this service could get any worse.

[Nedkelly]

3 41 ms 40 ms 54 ms nott-t2cam2-b-v616.inet.ntl.com [82.13.48.205]
4 37 ms 37 ms 39 ms nott-t3core-1b-ae4-0.inet.ntl.com [195.182.175.1
45]
5 45 ms 53 ms 44 ms nth-bb-b-as1-0.inet.ntl.com [213.105.174.173]
6 35 ms 38 ms 36 ms tele-ic-1-as0-0.inet.ntl.com [62.253.184.2]
7 62 ms 49 ms 42 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 43 ms 63 ms 46 ms 212.58.238.153
9 36 ms 37 ms 46 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

When you do a tracert are you seeing the same results ? Anyone in Scunthorpe /Lincoln having the same problem when going throught nott-cam2:confused:

[ScottC2105]

Got an engineer out as the TV is not working properly ether. The "Online" light constantly flashes. The engineer couldn't fix the TV or Internet and even went nextdoor as they too have the same problem!

Something is going on and think we should get some compensation. It wasn't too long ago they refitted the under road cabling in my street... hmm.

https://www.cableforum.co.uk/images/local/2008/11/73.png

^^ Pfft... I'd be better off with BT 8mbit.

[D.Casey]

Got an engineer out as the TV is not working properly ether. The "Online" light constantly flashes. The engineer couldn't fix the TV or Internet and even went nextdoor as they too have the same problem!

Something is going on and think we should get some compensation. It wasn't too long ago they refitted the under road cabling in my street... hmm.

https://www.cableforum.co.uk/images/local/2008/11/73.png

^^ Pfft... I'd be better off with BT 8mbit.

On the bright side mate.. atleast our pings arent in the 100s tonight :p:

[D.Casey]

Today myself + x 2 neighbours I've checked with are getting 0.03mb with pings of 300+

Ive rang the indian call centre & they say theres no fault in the area, no work planned & refuse to send a tech out.

https://www.cableforum.co.uk/images/local/2008/11/106.jpg

Taking 5mins + just to load up a webpage :(

I really don't know what to do next other than leave.

[homealone]

Today myself + x 2 neighbours I've checked with are getting 0.03mb with pings of 300+

Ive rang the indian call centre & they say theres no fault in the area, no work planned & refuse to send a tech out.

https://www.cableforum.co.uk/images/local/2008/11/106.jpg

Taking 5mins + just to load up a webpage :(

I really don't know what to do next other than leave.

try posting in the newsgroup - virginmedia.support.broadband.cable

- I don't understand why the 'help' line says there is no area problem, the tech I had last week said nearly all his calls were due to this problem. He called me Friday to say it was still being investigated.

- if you do get a tech out it will be unlikely he can actually do anything, as it seems to be not related to anything they can adjust on your local connection, but it won't hurt to add another to the list of people having problems, here.

[Ignitionnet]

That trace looks like there's a problem, congestion perhaps, between the CMTS and nott-t2cam2-b.

Hopefully not too long to a resolution :)

[Nedkelly]

There was a problem with this some time ago it was affecting parts of Scunthorpe and lincoln .It is being looked at :)

[D.Casey]

72% packet loss atm :(

When I rang before the indian call centre guy said there wasn't a need to escalate anything as they'd not had any reports of faults around our area for weeks.
I said this can't be true as my neighbours both rang up this morning, also the tech thats been in contact with me has told me the exact same thing as he told homealone.. almost every port of call has been to this area.

The indian call centre guy said he'd go check with his superiors & he came back and said that they'd done x 2 tests & I and others on my area are all recieving the full 20mb... so we need to get our computers checked for spyware & security settings conflict.

I then proceded to tell him we'd done the netstat & task manager checks & he himself verified it was ok.

He then said again.. no reports of faults in my area so no tech will be sent & if I was unhappy I should consider moving to another bb supplier.

So you can see why I am at a loss to know what to do, as are my neighbours.

[Nedkelly]

It does look like a problem with core we did have this problem before .But it was affecting people from Lincoln and Scunthorpe is anyone having problems with packet loss using the notts cam ? The techs in the area have had lots of faults and we have checked the local network to find it is ok but we get slow speeds and packet loss when going through Notts cam .My speed at home is up and down and packet loss is high .:confused:

[D.Casey]

It does look like a problem with core we did have this problem before .But it was affecting people from Lincoln and Scunthorpe is anyone having problems with packet loss using the notts cam ? The techs in the area have had lots of faults and we have checked the local network to find it is ok but we get slow speeds and packet loss when going through Notts cam .My speed at home is up and down and packet loss is high .:confused:

Whats the next step we should take to getting it fixed? the indian call centre's won't even recognise there is a problem :(

Should I try get through to a uk based centre?

When the indian call centre's do their tests.. do they go through the same notts cam we do? I dont understand why they can't see the problem and insist myself & everyone in our area is getting a great 20mb connection.

They said they looked on "the graph" & the only time our area should go slow is between 10pm & 11pm, Im not sure what they ment by that either.

[ScottC2105]

Any improvements to anyone? Less than a MB here, can't even load a youtube movie without skipping.

[D.Casey]

Any improvements to anyone? Less than a MB here, can't even load a youtube movie without skipping.

5 mins to load a web page here (sometimes it loads half a page.. like it does on this forum in about 2 mins), Its annoying as I can't do things for work :(

Speedtest to slow to register a result.

---------- Post added at 18:15 ---------- Previous post was at 16:28 ----------

Sorry for the edited post but Id like to ask a question if somebody could help me with.

Why do the VM BB help people (151) say theres no reports of faults in the area?
I & neighbours + people up the street + various people on these forums/others + I've been told by 2 techs they've been busy responding to many callouts regarding this area & the issue.

+The tech that actually visited myself said he'd logged the problem as a fault that needed network people to fix. (escalate? I think he said).

Does that not constitute a fault report?

[cleewoody]

Still very poor here in the Mill Road arera of Cleethorpes, last three speed tests resulting in under one meg, ping of high 80's, still VM say no problem must be my modem or computer...the new modem they sent me last week and my pc which is kept clean of viruses etc.......i have now lost patience with them after spending over 5 hours on the phone in the last week telling them it's a bigger issue.

[D.Casey]

Still very poor here in the Mill Road arera of Cleethorpes, last three speed tests resulting in under one meg, ping of high 80's, still VM say no problem must be my modem or computer...the new modem they sent me last week and my pc which is kept clean of viruses etc.......i have now lost patience with them after spending over 5 hours on the phone in the last week telling them it's a bigger issue.

Exactly mate, for some reason everybodys faults arent being logged & everytime we phone up.."sorry no faults logged in your area.. it must be spyware on your pc.." or they replace your modem.

If they just realise all these people phoning up from the same area are having the same problem... then class it as a area fault we could get this sorted.

But as I say.. for some totally bizzare reason they won't log everybodys calls and class our problem as a Area Fault, until they do I really cant see anything getting sorted.

[homealone]

Exactly mate, for some reason everybodys faults arent being logged & everytime we phone up.."sorry no faults logged in your area.. it must be spyware on your pc.." or they replace your modem.

If they just realise all these people phoning up from the same area are having the same problem... then class it as a area fault we could get this sorted.

But as I say.. for some totally bizzare reason they won't log everybodys calls and class our problem as a Area Fault, until they do I really cant see anything getting sorted.

I agree, it is very poor.

I did try once, a while ago, phoning them to report a fault & they couldn't cope - no matter how many times I asked that they just log the problem & the location affected, they couldn't get beyond the 'I'm sorry I cannot help you if you are not going to reboot/disconnect router/re-install operating system', etc.

They couldn't understand that I didn't want them to try & diagnose the problem, simply log it for the purpose of aggregating issues for our area.

However I cannot see how they can say no faults have been logged in this area, when I have had a tech visit & that same tech said they were finding the same problem with other calls in this area - and I know for a fact my problem has been added to the notes on my account.

There is , presumably, something very wrong with the way VM communicate such issues to their call centres ....

[D.Casey]

There is , presumably, something very wrong with the way VM communicate such issues to their call centres ....

Thats what I told the VM guy that rang up from customer concern, I said just look at the work in progress/maintaince page on the VM status page... none of the resegs/maintaince work have been listed thats taken place in newark,scunny,lincoln etc.. not even that relief work that was carried out in grim/clee on the 8th.

He basically called me a liar saying no work is listed/was listed as its not been carried out & whoever told me that was lieing to me. I told him it was both techs that have visited & indian call centre people... yet he still wouldnt have it & stressed no such work can carry out without being logged with them.

So this communication thing is a major problem :(

[homealone]

Thats what I told the VM guy that rang up from customer concern, I said just look at the work in progress/maintaince page on the VM status page... none of the resegs/maintaince work have been listed thats taken place in newark,scunny,lincoln etc.. not even that relief work that was carried out in grim/clee on the 8th.

He basically called me a liar saying no work is listed/was listed as its not been carried out & whoever told me that was lieing to me. I told him it was both techs that have visited & indian call centre people... yet he still wouldnt have it & stressed no such work can carry out without being logged with them.

So this communication thing is a major problem :(

It does seem that way - for example my tech visit was organised via the support newsgroups - it wouldn't surprise me if the customer concern information didn't peer with that ???

[D.Casey]

Just had another call from customer services, this gets more confusing as the days go on.

I told them that many people in this area arer having faults & I explained it looks like the problem neds mentioned on this thread (I didnt mention any names).

They said over & over again no faults reported for weeks in this area & they've checked the techs callout logs/details.
So with my neighbours permission & a couple of friends round the corner (Tiverton & blundell street) I gave their names & dates they've had callouts + the reference numbers. I also gave links to the newsgroups + any other relievent data I had to prove it wasn't just me with this problem.

They did'nt understand why no information has been relayed to them... hence why people from this area are having to go through the usual checks when they phone up & are getting issued new modems when they arent needed.

They say they have no data from the techs, they have no data from the newsgroups.. except they've issued 14 new(replacement) modems to our area alone in the last 2 weeks.

They said the only thing they can do is send a tech out to me & they will then look at his data on that day & escalate the status of our area to a "area fault" if he deems it is.
They've booked the tech for thursday & they say they are phoning back on friday.

I did'nt ask for the tech but they say its the only way our area will be classed as a area fault (or just a fault in general) as they have not 1 bit of information to go on.

Personally I believe the techs that have been visiting us have been reporting faults & the problem is up at swansea/customer care.

[ScottC2105]

Got a call from a tech called Dave. Apparently things have been improved. Our V+ Online light no longer flashes and I am getting 20mbit again... how long it lasts who knows.

Defiantly an area fault.

Speed Test Result:
https://www.cableforum.co.uk/images/local/2008/11/71.png

Speed Test after Modem and Router reset:
https://www.cableforum.co.uk/images/local/2008/11/72.png

[D.Casey]

Had another call a few mins ago, they've found a fault on the Downstream Frequency & he's corrected it.
He's not sure if it will effect me and others as the 20mb people in this area are on a different frequancy (402750000 Hz) to the 1 he found the problem with.
Hopefully it will fix it :)

Good to hear yours is looking better ScottC2105, hopefully we'll all be ok still come 6pm - 10pm.

[ScottC2105]

Speed test from CB:

Mon, 03 Nov 2008 15:11:43 GMT

Test 1: 1024K took 495 ms = 2068.7 KB/sec, approx 17046 Kbps, 16.65 Mbps
Test 2: 1024K took 424 ms = 2415.1 KB/sec, approx 19900 Kbps, 19.43 Mbps
Test 3: 1024K took 431 ms = 2375.9 KB/sec, approx 19577 Kbps, 19.12 Mbps
Test 4: 2048K took 892 ms = 2296 KB/sec, approx 18919 Kbps, 18.48 Mbps

Overall Average Speed = approx 18861 Kbps, 18.42 Mbps

Frequency on my config: 402750000 Hz.

[D.Casey]

Mines still naffed :(

Test 1: 1024K took 1406 ms = 728.3 KB/sec, approx 6001 Kbps, 5.86 Mbps
Test 2: 1024K took 2703 ms = 378.8 KB/sec, approx 3121 Kbps, 3.05 Mbps
Test 3: 1024K took 2578 ms = 397.2 KB/sec, approx 3273 Kbps, 3.2 Mbps
Test 4: 2048K took 7799 ms = 262.6 KB/sec, approx 2164 Kbps, 2.11 Mbps

3.30pm

edit

Maybe they are doing a test or two as my neighbour just phoned & said his was ok again so I tested mine & it seems ok again :)

Test 1: 1024K took 422 ms = 2426.5 KB/sec, approx 19994 Kbps, 19.53 Mbps
Test 2: 1024K took 421 ms = 2432.3 KB/sec, approx 20042 Kbps, 19.57 Mbps
Test 3: 1024K took 422 ms = 2426.5 KB/sec, approx 19994 Kbps, 19.53 Mbps
Test 4: 2048K took 860 ms = 2381.4 KB/sec, approx 19623 Kbps, 19.16 Mbps

4.36pm

[D.Casey]

5.15pm

Test 1: 1024K took 2368 ms = 432.4 KB/sec, approx 3563 Kbps, 3.48 Mbps
Test 2: 1024K took 2315 ms = 442.3 KB/sec, approx 3645 Kbps, 3.56 Mbps
Test 3: 1024K took 1653 ms = 619.5 KB/sec, approx 5105 Kbps, 4.99 Mbps
Test 4: 2048K took 2345 ms = 873.3 KB/sec, approx 7196 Kbps, 7.03 Mbps

[homealone]

I had a telephone call from the tech who originally attended my problem last Monday, earlier - apparently a fault was found in this area, which has been looked at.

- I have just tried a download from GigaNews & got a full 20 meg, it was also stable, rather than the 'saw-tooth' pattern downloads have displayed, recently.

- our V+ box also has a constant, rather than blinking 'online' light.

I'm not celebrating too much, yet, but it seems a lot better than it has been. ...

One thing I will say is that the tech who attended the original callout has kept in touch with regular updates throughout, even if it was just to say no new info - something I found very good from a 'taking ownership' pov - thanks Dave :tu:

[ScottC2105]

Speed is currently "OK". Slower than yesterday afternoon, not 20meg but 14-15meg see tests:

https://www.cableforum.co.uk/images/local/2008/11/69.png

Tue, 04 Nov 2008 00:05:28 GMT

Test 1: 1024K took 644 ms = 1590.1 KB/sec, approx 13102 Kbps, 12.79 Mbps
Test 2: 1024K took 635 ms = 1612.6 KB/sec, approx 13288 Kbps, 12.98 Mbps
Test 3: 1024K took 581 ms = 1762.5 KB/sec, approx 14523 Kbps, 14.18 Mbps
Test 4: 2048K took 1564 ms = 1309.5 KB/sec, approx 10790 Kbps, 10.54 Mbps

Overall Average Speed = approx 12926 Kbps, 12.62 Mbps

Edit: Now at 00:10 it's back to 20meg. I think my Macbook Pro was downloading some updates or something :confused:.

https://www.cableforum.co.uk/images/local/2008/11/70.png

Tue, 04 Nov 2008 00:12:09 GMT

Test 1: 1024K took 484 ms = 2115.7 KB/sec, approx 17433 Kbps, 17.02 Mbps
Test 2: 1024K took 423 ms = 2420.8 KB/sec, approx 19947 Kbps, 19.48 Mbps
Test 3: 1024K took 440 ms = 2327.3 KB/sec, approx 19177 Kbps, 18.73 Mbps
Test 4: 2048K took 870 ms = 2354 KB/sec, approx 19397 Kbps, 18.94 Mbps

Overall Average Speed = approx 18989 Kbps, 18.54 Mbps

[D.Casey]

I had a telephone call from the tech who originally attended my problem last Monday, earlier - apparently a fault was found in this area, which has been looked at.

- I have just tried a download from GigaNews & got a full 20 meg, it was also stable, rather than the 'saw-tooth' pattern downloads have displayed, recently.

- our V+ box also has a constant, rather than blinking 'online' light.

I'm not celebrating too much, yet, but it seems a lot better than it has been. ...

One thing I will say is that the tech who attended the original callout has kept in touch with regular updates throughout, even if it was just to say no new info - something I found very good from a 'taking ownership' pov - thanks Dave :tu:


Was your broadband ok between 6 & 11pm?

Mine droped to less than 1 mb for them hours then came back to the full 19/20 from 11pm.

[ScottC2105]

All good this morning :).

https://www.cableforum.co.uk/images/local/2008/11/66.png

[D.Casey]

All good this morning :).

https://www.cableforum.co.uk/images/local/2008/11/66.png

Whats yours like between 6 & 9pm mate

Mine also seemed ok until it hit the blackspot of 5-11pm, I noticed on your speedtest that your speed started to drop shortly after 5pm, did it get worse?

[ScottC2105]

I'll test at 7 tonight and let you know but at the moment:

https://www.cableforum.co.uk/images/local/2008/11/65.png

[D.Casey]

I'll test at 7 tonight and let you know but at the moment:

https://www.cableforum.co.uk/images/local/2008/11/65.png

ok mate, cheers :)

[papa smurf]

so is the problem fixed ?

[homealone]

so is the problem fixed ?

my D/L speed atm is running around 1880 kB/s, so it is LOTS better for me - not sure about D.Casey, though?

[D.Casey]

Nah still really really bad here :(

Pages taking 5mins + to load & timing out again.

Test 1: 1024K took 4250 ms = 240.9 KB/sec, approx 1985 Kbps, 1.94 Mbps
Test 2: 1024K took 5204 ms = 196.8 KB/sec, approx 1622 Kbps, 1.58 Mbps
Test 3: 1024K took 4468 ms = 229.2 KB/sec, approx 1889 Kbps, 1.84 Mbps
Test 4: 2048K took 8016 ms = 255.5 KB/sec, approx 2105 Kbps, 2.06 Mbps

Overall Average Speed = approx 1900 Kbps, 1.86 Mbps

https://www.cableforum.co.uk/images/local/2008/11/63.jpg

*Blanked out my ip as im not sure if im ment to post it.

[Ignitionnet]

my D/L speed atm is running around 1880 kB/s, so it is LOTS better for me - not sure about D.Casey, though?

Could you give a traceroute please so that we can see if you go through the same interface as D?

[homealone]

Could you give a traceroute please so that we can see if you go through the same interface as D?

here you are


11/05/08 21:32:42 Fast traceroute 212.58.251.195
Trace 212.58.251.195 ...
1 192.168.1.1 7ms 5ms 5ms TTL: 64 (No rDNS)
2 10.249.136.1 15ms 14ms 16ms TTL:255 (No rDNS)
3 82.13.48.193 49ms 50ms 42ms TTL:254 (nott-t2cam2-b-v613.network.virginmedia.net ok)
4 195.182.175.141 49ms 50ms 71ms TTL:252 (nott-t3core-1b-ae3-0.network.virginmedia.net ok)
5 213.105.174.173 48ms 47ms 48ms TTL:251 (nth-bb-b-as1-0.network.virginmedia.net ok)
6 62.253.184.2 50ms 72ms 52ms TTL:250 (tele-ic-1-as0-0.network.virginmedia.net ok)
7 212.58.239.237 47ms 60ms 53ms TTL:250 (pos6-1.rt0.thdo.bbc.co.uk probable bogus rDNS: No DNS)
8 212.58.238.129 47ms 42ms 54ms TTL:247 (No rDNS)
9 212.58.239.58 58ms 42ms 46ms TTL:248 (No rDNS)
10 212.58.251.195 71ms 45ms 46ms TTL:119 (www-vip.telhc.bbc.co.uk ok)

[Ignitionnet]

As I thought, thank you.

[D.Casey]

Cheers for posting the tracert, is that:

nott-t2cam2-b-v613.network.virginmedia

The same that im on could anybody please tell me? (v613 & v615) are the only difference I can see.

[ScottC2105]

My other half has been really ill lately, haven't had chance to do a speed test but as of now:

https://www.cableforum.co.uk/images/local/2008/11/60.png

Still good :).

[D.Casey]

Mines gone wrong at 5.15pm again :( but luckily the tech was here when it did :) (it was the 1 thats been in contact for a few weeks & decided to call today).

He was here when it started off great.. 19mb & pings of 25, then come 5.15.. straight to 3mb.
He was here almost 2 hours working on it & trying to fix it but no joy as of yet :( I really appreciated him staying that long as he wasn't very well.

He even went to the cab in the street & increased the db lvl to see if it made a difference. - it didnt :(

He phoned 2nd line support & they checked (first at 4.30 & verified things was good).. then he phoned them back again at 6pm & said the problem was happening right now.. speed was 1.5mb then & pings rangeing from 50-500+ :(

He pinged the street ubr & verified with them the pings was low, so no problem there.
He then pinged the :

nott-t2cam2-b-v615.network.virginmedia

& other places like bbc and found the pings to be horrendous.

He said the problem looks like its with the core, but the core people are saying its only operating at 90% so plenty of bandwith left yet. So the problem isnt with them... (he still thinks it is but can't get them to listen to him).

In the end they comprimised & said they will monitor my line for the next 24 hours & see if its a area thing.

We even checked with my neighbour & he was getting the same dire speeds/pings :(

He's phoning back monday but the people who are checking my line over the 24 hours are ment to be calling back before.

Im kind of happy & sad about today, happy that he was here & saw the fault and said how crap it was (his words). but sad they wouldn't listen to him about the fault with the core.

Its frustrating that the problems fix could be so close after all these months.. but the people up at the core just won't listen to him.

[Ignitionnet]

Clearly an issue between your uBR and the t2cam, which uses a circuit on the Metropolitan Area Network which obviously has issues.

It's not local, it's not your uBR, it's a problem between the uBR and that core, which traverses the MetNet.

I'm going to harrass a couple of people and see what can be done about getting them to do somewhat more extensive investigation than just 'Oh it's only running at 90%',

The issue shows on Homealone's traceroute as well, so it's obviously whatever is common between your two uBRs, which would be the MetNet.

[D.Casey]

Clearly an issue between your uBR and the t2cam, which uses a circuit on the Metropolitan Area Network which obviously has issues.

It's not local, it's not your uBR, it's a problem between the uBR and that core, which traverses the MetNet.

I'm going to harrass a couple of people and see what can be done about getting them to do somewhat more extensive investigation than just 'Oh it's only running at 90%',

The issue shows on Homealone's traceroute as well, so it's obviously whatever is common between your two uBRs, which would be the MetNet.

Thanks alot mate, thats very good of you.
The techy was unhappy that they wouldn't listen to him, at one point he even said he's not sure what else to suggest we could do, that was when he phoned them a second time and put his foot down.

He said at 5pm the pings was 25-30 & thought they was a little high, then 5.30 came & the ping -t tests he did was timing out every 4 or 5 - rest ranged from 45 to 500+

It was strange he said as the people who he was on the phone with was still showing a pretty low ping response, but this time they must of seen something as they agreed to monitor the line.
They said they was pinging the core & it was fine.
He said he wasn't happy with the "its not a problem at our end" responses he was getting.

I really did feel sorry for the techy, he could see what he thought was the problem... yet they wouldn't listen to him, instead making him go open cabs on the road at 6.30pm.. or d/load firefox.. things like that.

Anyway mate, thanks for your advice & help.

[Ignitionnet]

It's ridiculous really.

Traceroute to uBR 1 in Grimsby, or CMTS 1 if you like:

10 20 ms 17 ms 17 ms nott-t2cam2-b-pc201.network.virginmedia.net [195.182.175.146]
11 51 ms 51 ms 53 ms grim-cmts-01.network.virginmedia.net [62.253.190.87]

Aaand to eliminate the CMTS number 2:

10 22 ms 26 ms 21 ms nott-t2cam2-b-pc201.network.virginmedia.net [195.182.175.146]
11 53 ms 52 ms 61 ms grim-cmts-02.network.virginmedia.net [62.253.190.114]

It's really not rocket science...

10 17 ms 15 ms 16 ms nott-t2cam2-b-pc201.network.virginmedia.net [195.182.175.146]
11 47 ms 47 ms 52 ms grim-cmts-03.network.virginmedia.net [62.253.190.120]

10 18 ms 15 ms 16 ms nott-t2cam2-b-pc200.network.virginmedia.net [195.182.175.142]
11 63 ms 52 ms 55 ms grim-cmts-04.network.virginmedia.net [62.253.190.156]

10 18 ms 17 ms 16 ms nott-t2cam2-b-pc201.network.virginmedia.net [195.182.175.146]
11 52 ms 50 ms 51 ms grim-cmts-05.network.virginmedia.net [62.253.190.238]

10 18 ms 18 ms 18 ms nott-t2cam2-b-pc201.network.virginmedia.net [195.182.175.146]
11 51 ms 60 ms 51 ms grim-cmts-06.network.virginmedia.net [62.253.189.167]

CMTS 7 and up seem ok-ish:

10 21 ms 21 ms 20 ms nott-t2cam2-b-pc200.network.virginmedia.net [195.182.175.142]
11 33 ms 26 ms 28 ms grim-cmts-07.network.virginmedia.net [82.7.202.54]

10 23 ms 15 ms 16 ms nott-t2cam2-b-pc201.network.virginmedia.net [195.182.175.146]
11 29 ms 32 ms 29 ms grim-cmts-08.network.virginmedia.net [82.7.202.55]

10 18 ms 17 ms 17 ms nott-t2cam2-b-pc200.network.virginmedia.net [195.182.175.142]
11 36 ms 35 ms 34 ms grim-cmts-09.network.virginmedia.net [82.7.202.122]

I'll stop there, but the issue is whatever the common link is between nott-t2cam2-b and grim-cmts-01 to 06.

[D.Casey]

Tonights just as bad but it seemed to go wrong a little earlier tonight so hopefully they will have seen something (The problem Broadbandings mentions).

https://www.cableforum.co.uk/images/local/2008/11/56.jpg



Speed is about 0.3mb.

VM are ment to be ringing up tommorow about it, so fingers crossed.

[ScottC2105]

Just got a call and given £27 compensation. But speed is down to about 3mbit...

[D.Casey]

Just got a call and given £27 compensation. But speed is down to about 3mbit...

Maybe just a sunday thing mate, my uncle in ashby(scunny) & friend in lincoln both are struggling with their vm today.
Mines about 1.1mb.

[D.Casey]

My speed tonight:

https://www.cableforum.co.uk/images/local/2008/11/46.jpg

Its the VM/Games files from blueyonder that the call centre ask me to use:

78.4kb/sec - almost 1mb?

https://www.cableforum.co.uk/images/local/2008/11/47.jpg

[Stabhappy]

That's about 700kbps. 1meg achieves about 128Kb/s download

[homealone]

I don't know if these traces mean anything to anyone?

- I live quite near to D.Casey, but my connection has been fine, recently, after problems I had a week or so, ago.


11/09/08 19:25:00 Fast traceroute 212.58.251.195
Trace 212.58.251.195 ...
1 192.168.1.1 2ms 1ms 2ms TTL: 64 (No rDNS)
2 10.249.136.1 9ms 9ms 19ms TTL:255 (No rDNS)
3 82.13.48.193 47ms 73ms 64ms TTL:254 (nott-t2cam2-b-v613.network.virginmedia.net ok)
4 195.182.175.141 45ms 73ms 44ms TTL:252 (nott-t3core-1b-ae3-0.network.virginmedia.net ok)
5 213.105.174.173 46ms 46ms 46ms TTL:251 (nth-bb-b-as1-0.network.virginmedia.net ok)
6 62.253.184.2 65ms 48ms 49ms TTL:250 (tele-ic-1-as0-0.network.virginmedia.net ok)
7 212.58.239.237 52ms 49ms 50ms TTL:250 (pos6-1.rt0.thdo.bbc.co.uk probable bogus rDNS: No DNS)
8 212.58.238.129 213ms 60ms 49ms TTL:249 (No rDNS)
9 212.58.239.58 49ms 49ms 49ms TTL:248 (No rDNS)


11/09/08 19:26:10 Fast traceroute bbc.net.uk
Trace bbc.net.uk (212.58.253.67) ...
1 192.168.1.1 2ms 1ms 2ms TTL: 64 (No rDNS)
2 10.249.136.1 10ms 9ms 11ms TTL:255 (No rDNS)
3 82.13.48.65 11ms 12ms 12ms TTL:254 (nott-t2cam2-a-v613.network.virginmedia.net ok)
4 195.182.175.129 22ms 13ms 12ms TTL:252 (nott-t3core-1a-ae3-0.network.virginmedia.net ok)
5 80.1.79.98 45ms 45ms 44ms TTL:252 (nott-t3core-1b-ge-100-0.network.virginmedia.net ok)
6 213.105.174.173 49ms 72ms 46ms TTL:251 (nth-bb-b-as1-0.network.virginmedia.net ok)
7 62.253.184.2 48ms 49ms 49ms TTL:250 (tele-ic-1-as0-0.network.virginmedia.net ok)
8 212.58.239.237 47ms 48ms 51ms TTL:250 (pos6-1.rt0.thdo.bbc.co.uk probable bogus rDNS: No DNS)
9 212.58.238.153 50ms 50ms 50ms TTL:247 (No rDNS)
10 212.58.239.234 50ms * 48ms TTL:248 (te12-1.hsw1.cwwtf.bbc.co.uk ok)


11/09/08 19:28:26 Fast traceroute www.bbc.net.uk
Trace www.bbc.net.uk (212.58.251.195) ...
1 192.168.1.1 2ms 1ms 2ms TTL: 64 (No rDNS)
2 10.249.136.1 9ms 12ms 19ms TTL:255 (No rDNS)
3 82.13.48.193 44ms 46ms 61ms TTL:254 (nott-t2cam2-b-v613.network.virginmedia.net ok)
4 195.182.175.141 46ms 44ms 64ms TTL:252 (nott-t3core-1b-ae3-0.network.virginmedia.net ok)
5 213.105.174.173 46ms 47ms 45ms TTL:251 (nth-bb-b-as1-0.network.virginmedia.net ok)
6 62.253.184.2 49ms 61ms 48ms TTL:250 (tele-ic-1-as0-0.network.virginmedia.net ok)
7 212.58.239.237 50ms 48ms 50ms TTL:250 (pos6-1.rt0.thdo.bbc.co.uk probable bogus rDNS: No DNS)
8 212.58.238.129 49ms 49ms 48ms TTL:249 (No rDNS)
9 212.58.239.58 56ms 50ms 49ms TTL:248 (No rDNS)


The different routing through the Nottingham core routers, depending on the DNS interpretation of the 3 ways of writing the addy in the trace request, was interesting???

[D.Casey]

I don't know if these traces mean anything to anyone?

- I live quite near to D.Casey, but my connection has been fine, recently, after problems I had a week or so, ago.




Cheers for the tracerts, I notice DN41 have lost there internet tonight (so the faults line says) I think thats quite close too - up immingham way I think.

Whats your speed like tonight mate?

[homealone]

Cheers for the tracerts, I notice DN41 have lost there internet tonight (so the faults line says) I think thats quite close too - up immingham way I think.

Whats your speed like tonight mate?

DN41 is Healing, afaik.

My speed is about 2200 - 2300 kB/s atm - peaking about 2380 kB/s, just finished nearly 800MB download in about 6 minutes.

Sorry, I know that doesn't make you feel any better ....

[D.Casey]

DN41 is Healing, afaik.

My speed is about 2200 - 2300 kB/s atm - peaking about 2380 kB/s, just finished nearly 800MB download in about 6 minutes.

Sorry, I know that doesn't make you feel any better ....

Its ok mate, cheers for the info.

Hopefully the more info I gather the more chance the network guys will find something :)

[ScottC2105]

At present my connection is nice and stable + speedy.

https://www.cableforum.co.uk/images/local/2008/11/52.png

Everyone else?

[D.Casey]

At present my connection is nice and stable + speedy.

https://www.cableforum.co.uk/images/local/2008/11/52.png

Everyone else?

Mines the same atm, but come the usual 5.15pm - it will probally drop to its usual less than 1 mb :(

Id settle for the 1mb if the line was ok, it just makes it impossible to use with the constant timeing out & upto 70% lost packets (usually around 40-50%).
I could downgrade but the tech said it wouldnt make any difference to the stability of the line as oversubscrption isnt the problem.

[D.Casey]

It was 5.25pm when it droped straight from 19.5mb to 0.7mb tonight, ping from 22 to 96. 10mins later than usual :p:

I hope it becomes ok before it did last night, was gone midnight when I gave up :(

[cleewoody]

Mine was ok this morning in the DN35 area, now down to between 2 and 3 meg and pings of 100, i am sick of telling them and getting the same old crap.

[D.Casey]

Mine was ok this morning in the DN35 area, now down to between 2 and 3 meg and pings of 100, i am sick of telling them and getting the same old crap.

Same here, then come the usual 5.15pm & its straight down to 2mb & pings in the 100s.
The 2mb drops to 0.4mb come 7pm where it stays until 11pm+

Could somebody please explain this to me as its so confusing.

The senior tech came out on friday afternoon, he came at 4.30pm & stayed until 7ish.
He was here at 5.10pm when it droped straight from 20mb to 3mb, it then proceded to drop to 0.3mb by 6pm where it stayed for almost all his visit.

He put his laptop straight into the modem to verify it wasn't a pc issue, same results.
He checked levels and they was fine, he even went and tweaked it at the street cab to compensate for the tv cable connection.
He said he'd cleaned up the cab and checked it all out, removed those that shouldnt be on it etc.
It didnt make any difference and it stayed at about 0.5mb with a ping of 126.

He pinged the ubr and got a great response, 5ms -10ms over a period of time.

He then pinged places like the bbc & got awful pings & timeouts. So he phoned the network guys, they said they couldnt see anything wrong and even using my gateway .. conecting to the ubr then pinging various places it was a very good connection (good speed/good ping) completely different to what we was seeing at our end.

The Senior tech said he agreed with what broadbandings has wrote on this thread:

Clearly an issue between your uBR and the t2cam

But he needs the network guys to verify this before the people up at the core take notice.

Then the Support wrote this in response to the problem:

Your UBR is not over utilised it has only been over 80% load on 2 occasion
in the last 3 days and each time this was only for a couple of minutes. I
have run extensive tests on your connection, including running a trace from
your UBR (using your default gateway) to various sites and am unable to see
any network issues.

In the results supplied is the 1st hop a router? If so have you tried your
connection without the router in place?


I don't use a router (how can I when the connection is this bad) and the senior tech that was here even used his laptop when he was witnessing the problem.

Kevin the senior tech is calling back (phone) sometime this week, but I feel I have nothing to tell him.. other than what people both on here & in my street have told me tonight & yesterday.. that their speeds/connections have been just as bad. Such as cleewoody & Pay.

I really don't know where to go from here other than to ask anybody in this area who's currently having this problem to please go post on the broadband help VM newsgroup (Username on there RaymondC) and help me try and convince them that there is a problem.

I really don't get how they can connect to my gateway.. go through the UBR.. ping places & not see the same problem (speed/line stability) - even when the techs here.

Sorry for going on, repeating myself to some degree. But I wanted people to see the full picture all in 1 go.

[Pbryanw]

I've got pretty consistent speeds of around 10Mbps ever since the upgrade.

However, for a couple of days my connection's been feeling a bit slow so I did a speedtest today on Virgin's speedtest of choice (Thinkbroadband) and got 5Mbps download. Upload was fine at 0.5Mbps so I'm not being throttled.

Just wondering if this is the same problem as everyone else has been experiencing in Grimsby - I'm in DN34?

EDIT: Just checked again and I'm now getting 2Mbps download :(

[D.Casey]

I ran these 2 tests today:

4pm'ish:

http://i36.tinypic.com/332nhux.jpg

4.30pm:

http://i38.tinypic.com/f4em4i.jpg


Now its droped below 1mb & registering packet loss.

[Pbryanw]

Now its droped below 1mb & registering packet loss.
Same here, I'm now getting 1Mbps on my 10Mbps connection now, and my VOIP phone has gone all stuttery.

[D.Casey]

Same here, I'm now getting 1Mbps on my 10Mbps connection now, and my VOIP phone has gone all stuttery.

Awful isnt it mate :(

I can't believe something isnt showing up when vm do all these tests.

I honestly dont get when they connect to our gateway to do these tests.. they recieve a good response.
I'll be honest & say I didnt believe the indian call centre agents when they told me this.. but now the senior tech was told the same when he had his laptop connected & was witnessing the problem first hand... & I dont believe they'd lie to him.

Please post in the newsgroup mate as they are requesting everybody from this area with the problem to do so & they'll then try escalate the problem to an area fault.


Newsgroup is: virginmedia.support.broadband.cable

[Pbryanw]

Thanks for the support D.Casey.

I've now posted on the newsgroup and they've said (as you noted) that there's no faults in my area. I've checked my speed now and it's 7.8Mbps so it's better but not quite what I'm used to (nearly 10Mbps). I'll see whether it gets worse during the evening like yesterday, and report back on the newsgroup.

Hopefully it's just an intermittent fault and not something more serious. :(

[D.Casey]

Thanks for the support D.Casey.

I've now posted on the newsgroup and they've said (as you noted) that there's no faults in my area. I've checked my speed now and it's 7.8Mbps so it's better but not quite what I'm used to (nearly 10Mbps). I'll see whether it gets worse during the evening like yesterday, and report back on the newsgroup.

Hopefully it's just an intermittent fault and not something more serious. :(

Good to hear your lines a bit better today mate, I found the problem starts around 5.30/6pm, as has alot of others from around here.
See if you notice a difference then?

Tends to be awful/next to unusable at 7.30 onwards

[Pbryanw]

Good to hear your lines a bit better today mate, I found the problem starts around 5.30/6pm, as has alot of others from around here.
See if you notice a difference then?

Tends to be awful/next to unusable at 7.30 onwards
Yep, the poor speeds have struck at 5.30pm. Just tested my speed on Thinkbroadband and was getting 2.3Mbps and now getting 0.8Mbps :td: Speedtest.net comes back with 2.2Mbps. Uploads are fine though so I'm not getting stm'ed.

Something's gone wrong somewhere hasn't it :confused:

[D.Casey]

Yep, the poor speeds have struck at 5.30pm. Just tested my speed on Thinkbroadband and was getting 2.3Mbps and now getting 0.8Mbps :td: Speedtest.net comes back with 2.2Mbps. Uploads are fine though so I'm not getting stm'ed.

Something's gone wrong somewhere hasn't it :confused:

Same here mate, defo an area problem.

Lets try convince the guy on the newsgroup so he escalates it.

[Pbryanw]

Same here mate, defo an area problem.

Lets try convince the guy on the newsgroup so he escalates it.
Unfortunately, it seems you've got to let the tech guys work in their own time, from my own experiences. So I foresee a couple more backwards and forwards posts (hopefully not though) before it might be escalated.

It does seem that this thread has just come down to you and me for some reason? Is anyone else still having this problem in the Grimsby area or are they just keeping quiet, or had their connection fixed (or given up on tech support)?

Btw..getting 0.9Mbps on the bbmax speedtest at this moment in time. Link (http://www.speedtest.bbmax.co.uk/results.php?t=1226608337&v=5530727).

[D.Casey]

Unfortunately, it seems you've got to let the tech guys work in their own time, from my own experiences. So I foresee a couple more backwards and forwards posts (hopefully not though) before it might be escalated.

It does seem that this thread has just come down to you and me for some reason? Is anyone else still having this problem in the Grimsby area or are they just keeping quiet, or had their connection fixed (or given up on tech support)?

Btw..getting 0.9Mbps on the bbmax speedtest at this moment in time. Link (http://www.speedtest.bbmax.co.uk/results.php?t=1226608337&v=5530727).

I've had pm's in the last couple of days from some others on here, all same problem.. most keep getting told what we are on the newsgroup, its looks perfect from the vm's end.. so no tech/fault logging required.

I think most are just giving up hope now.

[Pbryanw]

I've had pm's in the last couple of days from some others on here, all same problem.. most keep getting told what we are on the newsgroup, its looks perfect from the vm's end.. so no tech/fault logging required.

I think most are just giving up hope now.
Yep, no reply (probably too late for one now though) and all good from their end. :( Router is fine and so are my levels.

I'll try and bring up the issue about it being an area fault in my next reply but I'm off to bed now. I'll see if it happens tomorrow (which from the sounds of it, it will) and see what happens. Thanks for keeping me updated and for the support. Have you heard back from Kevin, the senior tech, yet?

[D.Casey]

Yep, no reply (probably too late for one now though) and all good from their end. :( Router is fine and so are my levels.

I'll try and bring up the issue about it being an area fault in my next reply but I'm off to bed now. I'll see if it happens tomorrow (which from the sounds of it, it will) and see what happens. Thanks for keeping me updated and for the support. Have you heard back from Kevin, the senior tech, yet?

Sorry not heard from kevin again yet, but last time I spoke to him he was full of cold/flu but he said he'd definetly be back in contact.
Its normally monday when he first calls dureing the week, so perhaps if he's better he'll call this monday & ill tell him what the vm guys on the newsgroups are saying.

I wish they could find something so kevin or another tech could come out & fix it.

So far all theyve found is:

I understand yours and other users frustration, but I have ran several test
including a ping to the VM website using your interface. The results are:

Sending 100, 1500-byte ICMP Echos to 212.250.162.12, timeout is 2 seconds:
Packet sent with a source address of 82.29.92.1
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Success rate is 100 percent (100/100), round-trip min/avg/max = 32/40/52 ms

I can see the ping times are slightly high but not enough to cause an issue.
I will continue to monitor this
till 10pm to see if anything changes


IMO the problem seems to be the actual quality of the line, After running the test at http://www.irishisptest.com/

Last night it was giving quality of line as only 9% yet when the problem is ok.. its in the 90's%
That would explain why voip is so bad to use.

Youd have thought it would be noise on the line causing this, perhaps something causeing it dureing peak hours.. but im told there isnt any, so its rather confusing.

Going to keep at them on the newsgroup, hopefully they'll see a problem sooner or later.

[Ignitionnet]

Hmm.

traceroute to 62.253.190.87 (62.253.190.87), 30 hops max, 40 byte packets
<snip>
2 nth-bb-b-as0-0.network.virginmedia.net (62.253.184.1) [AS 5089] 2.994 ms 2.630 ms 2.520 ms
3 nott-t3core-1b-as0-0.network.virginmedia.net (213.105.174.174) [AS 5089] 4.148 ms 9.684 ms 4.140 ms
4 * * *
5 grim-cmts-01-ge02.network.virginmedia.net (82.13.48.194) [AS 5089] 33.934 ms * 38.781 ms

That kind of latency on a core circuit, 30ms on an all fibre run which is probably around 100km is quite likely a sign of problems :(

[ScottC2105]

Here is a screenshot of me downloading the WoW 2.4.3 -> 3.0.2 patch. I have never been over 2270kb/s since I got 20mbit but this is a new record. It stayed at this speed right until it finished at 17:07.



DN35 8** seems better than ever since the engineer said they fixed it.

[Pbryanw]

I'm glad your connection is sorted Scott :tu: I have to report that my connection is slightly better today at this time, when it usually drops to 1Mbps.
Depending on the speedtest, I'm measuring from 4.4Mbps (Thinkbroadband) to 9.6MBps on Speedtest.net, with the bbmax speedtest somewhere in-between. I'll keep an eye on it as the evening progresses.

Just wondering if D.Casey's connection is any better today? And it would be nice to have some sort of explanation from Virgin as to why our connection's keep dropping in speed (although Broadbandings results seem to suggest a reason).

[D.Casey]

Hello guys.

Connection seems ok atm

8mb speedtest.net
6mb think broadband

I know its no where near 20mb but its still amazing to get anything above 1mb at this time :) I hope it stays.


Cheers Broadbandings i've posted that on the newsgroup & I hope they will listen this time instead of telling us to phone 151 when the problems happening, its so hard to explain this kind of thing to the call centre's that i've been in touch with after 6pm.

Hey ScottC2105 good to see your connection has been good for a few days now :) looks like you will be having fun on WOTLK later? :D

[Pbryanw]

Hi,

Okay it seems something's happening about this problem. Just got this message on the newsgroup:
I have done a trace to the bbc on your UBR from your default gateway this
evening and again unable to see an issue. I did notice some unusual
readings from your UBR though but these alone are not enough for an issue to
be raised so if you could post another trace to the BBC (without your router
in place) this and the trace I have taken from RaymondC's thread will be
enough to escalate the issue. What would be great is if you could ask
anyone else who is having a problem in this area to post traces (without
their routers in place) showing signs of latency and we will add these to
the ticket as well, obviously the more evidence we can provide the better.
So, if anyone else is having this problem in the Grimsby area, please post your traces to www.bbc.co.uk (with routers removed) to the thread on the newsgroup. I assume it's to the newsgroup thread I started, and not this cableforum thread (although I'll try and confirm this).

While I was getting 4.4Mbps at 5.00pm today on a 10Mbit connection, that's now dropped to 2.1Mbps (thinkbroadband) and 4.3Mbps (bbmax). And I'm getting anything from 200kb/sec to 450kb/sec (not stable) on gamefiles.virginmedia.com so the problem still remains, at least for me.

[D.Casey]

I've noticed something tonight mate

Look at last weeks tracert when I couldn't use the net at all as it was so bad:

https://www.cableforum.co.uk/images/local/2008/11/38.jpg

And tonight its changed:

https://www.cableforum.co.uk/images/local/2008/11/39.jpg


Speed is very bad but no packet loss/time outs.

& I notice Pbryanw your still on the same as the 1st tracert tonight? (looking at what you posted in newsgroup)

I notice the bbc ip is different, so its maybe nothing at all but on each occasion I tracert the bbc not the IP. (both tracerts was to www.bbc.co.uk)

[ScottC2105]

I am having some problems at present. My ping is ~80 and speed is 2-6mb. This is disappointing.

Traceroute for you all to bbc.co.uk:

http://web.me.com/scottcook/static_files/bbc-co-uk-traceroute-141108.png

[Pbryanw]

Hi Scott,

If you're still having the same low speed problems tonight, please can you post the traceroute to www.bbc.co.uk to my newsgroup thread called "Slow download speeds in Grimsby DN34" as the Virgin Techs are collecting information for their IP & Data team on this thread:
Our IP & Data team have asked for more trace examples when the fault is occurring. Could you both provide more traces to www.bbc.co.uk & www.google.co.uk during the times of slow speeds please (directly connected)? Also putting a timestamp on the traces will be beneficial. The more data we can get to them the better chance we have of finding the root cause.
Also posting the traceroute as text is preferable to a screen-grab, as this makes it easier for the techs to manipulate the data. Also remember to put a timestamp on your traceroutes.

So, if anyone else is having slow download speeds in the Grimsby area (that start around 5pm each day), post your traceroutes to www.bbc.co.uk, with timestamps, to the Newsgroup thread specified earlier in this post.

[Pbryanw]

Speeds have been fine tonight. Hopefully the worst is over, even if the cause is still relatively unknown. Hope everyone else's connection has been fine tonight too.

[D.Casey]

Speeds have been fine tonight. Hopefully the worst is over, even if the cause is still relatively unknown. Hope everyone else's connection has been fine tonight too.

It was ok last saturday mate, saturday seems to be the only day it does work :p:

Sunday 2pm onwards in my experiences it returns worse than ever :(

[D.Casey]

As I thought, next to unusable again :( as You can see from how awful the tracerts are:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.251.195]
over a maximum of 30 hops:

1 8 ms 7 ms 11 ms
2 39 ms 43 ms 58 ms nott-t2cam2-b-v615.network.virginmedia.net [82.13.48.201]
3 58 ms 48 ms 59 ms nott-t3core-1b-ae4-0.network.virginmedia.net [195.182.175.145]
4 57 ms 43 ms 40 ms nth-bb-b-as1-0.network.virginmedia.net [213.105.174.173]
5 63 ms 42 ms 40 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
6 141 ms 44 ms 57 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 46 ms 48 ms 45 ms 212.58.238.129
8 59 ms 40 ms 41 ms 212.58.239.58
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.



Tracing route to www.l.google.com [74.125.79.104]
over a maximum of 30 hops:

1 6 ms 24 ms 7 ms
2 57 ms 32 ms 31 ms nott-t2cam2-b-v615.network.virginmedia.net [82.13.48.201]
3 58 ms 62 ms 47 ms nott-t3core-1b-ae3-0.network.virginmedia.net [195.182.175.141]
4 34 ms 31 ms 30 ms nth-bb-b-as1-0.network.virginmedia.net [213.105.174.173]
5 44 ms 45 ms 42 ms pop-bb-a-as3-0.network.virginmedia.net [213.105.172.14]
6 54 ms 41 ms 42 ms pop-bb-b-ae0-0.network.virginmedia.net [213.105.174.230]
7 45 ms 43 ms 43 ms tele-ic-2-as0-0.network.virginmedia.net [62.253.184.6]
8 47 ms 49 ms 47 ms 212.250.14.138
9 68 ms 53 ms 52 ms 72.14.239.92
10 54 ms 71 ms 55 ms 216.239.43.123
11 69 ms 64 ms 55 ms 209.85.255.70
12 65 ms 70 ms 70 ms 209.85.255.126
13 53 ms 55 ms 61 ms ey-in-f104.google.com [74.125.79.104]

Trace complete.

[Pbryanw]

Yep, same here, getting 0.1Mbps on gamefiles.virginmedia.com and bbmax speedtest backs this up. I see you have posted to the newsgroup thread - thanks for that. And the reply says it's being investigated - hopefully we'll get some sort of resolution soon. Have you tried asking for some compensation? It is terrible isn't it, ad you've been suffering with it longer then me. I'll post my tracerts to the thread too.

[D.Casey]

Same speed here mate, its funny saturday is the only day of the week it actually works ok.

They gave me a refund in August, but not for any of the other months as the guys on 151 just kept saying they are connecting to the gateway I use & they are recieving a good reception/speed when they ping places.. so they refused to report a fault & I wasn't given a fault number so without 1 of them I couldn't get any sort of refund/deduction in my bill.

The senior tech saw the problem & added notes to my account so the 151 account guys could see the problem wasn't just my imagination & give me a refund or some kind whilst they work on the problem.

I phoned up last week to ask about it & they said they have no notes,no fault number & no report from a senior tech... and without a fault number no refund for loss of service can be given.

Im hopeing now the guy on the broadband help newsgroup will issue us with a fault number.

Id happily wipe off any disputed refund if they just fix the problem :)

Sorry for not replying before but the nets been completely off the last hour+ (no signal.. or not 1 strong enough to load up a webpage).

[homealone]

totally weird - I'm just downloading a file at 2380 kB/s & you are just down the road from me.

The only difference i can see from a trace is that you always seem to route through the t2cam2-b at Nottingham, while I usually go through t2cam2-a ??

[D.Casey]

totally weird - I'm just downloading a file at 2380 kB/s & you are just down the road from me.

The only difference i can see from a trace is that you always seem to route through the t2cam2-b at Nottingham, while I usually go through t2cam2-a ??

I was thinking that too mate, Pbryanw goes through the nott-t2cam2-b aswell I think.

Oh & look, when the net was ok before 4pm on friday:

https://www.cableforum.co.uk/images/local/2008/11/29.jpg

Is it me or has it changed?

[homealone]

I was thinking that too mate, Pbryanw goes through the nott-t2cam2-b aswell I think.

Oh & look, when the net was ok before 4pm on friday:

https://www.cableforum.co.uk/images/local/2008/11/29.jpg

Is it me or has it changed?

One weird thing is that going through t2cam2-a it gets 2 hops through the t3core, going through t2cam2-b it only takes one hop - but your experiences would suggest that is the slower route???

- I don't pretend to understand these things, so that is just an observation, but it does seem strange??

my trace from a little earlier


11/16/08 21:23:57 Fast traceroute www.bbc.net.uk
Trace www.bbc.net.uk (212.58.253.67) ...
1 192.168.1.1 4ms 4ms 3ms TTL: 64 (No rDNS)
2 10.249.136.1 13ms 12ms 15ms TTL:255 (No rDNS)
3 82.13.48.65 15ms 15ms 13ms TTL:254 (nott-t2cam2-a-v613.network.virginmedia.net ok)
4 195.182.175.129 14ms 30ms 22ms TTL:252 (nott-t3core-1a-ae3-0.network.virginmedia.net ok)
5 80.1.79.98 44ms 45ms 51ms TTL:252 (nott-t3core-1b-ge-100-0.network.virginmedia.net ok)
6 213.105.174.173 60ms 41ms 40ms TTL:251 (nth-bb-b-as1-0.network.virginmedia.net ok)
7 62.253.184.2 51ms 47ms 41ms TTL:250 (tele-ic-1-as0-0.network.virginmedia.net ok)
8 212.58.239.237 48ms 49ms 41ms TTL:250 (pos6-1.rt0.thdo.bbc.co.uk probable bogus rDNS: No DNS)
9 212.58.238.153 47ms 50ms 39ms TTL:247 (No rDNS)
10 212.58.239.234 48ms 52ms 63ms TTL:248 (te12-1.hsw1.cwwtf.bbc.co.uk ok)

[webcrawler2050]

Its ok mate, cheers for the info.

Hopefully the more info I gather the more chance the network guys will find something :)

The Network guys won't find anything.. well they probably won't even look - half of West Swindon went down on Firday / Saturday and took 48 to fix :(

[D.Casey]

One weird thing is that going through t2cam2-a it gets 2 hops through the t3core, going through t2cam2-b it only takes one hop - but your experiences would suggest that is the slower route???



Cheers for your tracert mate, it added to the theory that the problem is with the t2cam2-b route.

In the morning & early afternoon we connect through the t2cam2-a, then come 4pm (when the problems start) we get routed to t2cam2-b.

Then come 11.30 (sometimes a bit earlier) we get put back onto t2cam2-a & everything goes ok again.

They think its some sorta hardware fault that the network guys need to look into.

We've got to wait 48 hours for an update.

[homealone]

Cheers for your tracert mate, it added to the theory that the problem is with the t2cam2-b route.

In the morning & early afternoon we connect through the t2cam2-a, then come 4pm (when the problems start) we get routed to t2cam2-b.

Then come 11.30 (sometimes a bit earlier) we get put back onto t2cam2-a & everything goes ok again.

They think its some sorta hardware fault that the network guys need to look into.

We've got to wait 48 hours for an update.

np - I'm away for a couple of days, so I hope to see it has improved for you when I get back :tu: