smiffo
23-10-2008, 10:02
Apologies if I am in the wrong place but I am pulling my hair out trying to sort out a problem. I came across this forum searching for NTL support.
We transferred a domain away from NTL, we had email and Internet hosted with them. Since we have changed the tag of the domain and started looking after it ourselves we have not been able to email any @ntl.com or @ntlworld.com email address. The bounceback I get from any email I send to either of these addresses is as below:
The mail system <p.f.thompson@ntlworld.com>: host smtpin.ntlworld.com[81.103.221.10] said: 550 you are not allowed to send mail to <p.f.thompson@ntlworld.com> (in reply to end of DATA command)
I have googled the error and also been emailing ntl on essentials.techsupport@ntl.com, I have sent an email every day for the last 3 days without reply. While we we transferring the domain they were replying within the hour, now I have an issue I get nothing. I have been emailing from another domain as obviously I can't from the one I am having issues with.
If anyone can point me in the right direction of who to talk to or knows what the issue is and how to fix it then it will be very much appreciated. Thanks.
Edit: Just as an extra I have checked the logs on our mail server and the mail is definitely leaving our system without any issues, so am pretty sure this is an NTL issue.
We transferred a domain away from NTL, we had email and Internet hosted with them. Since we have changed the tag of the domain and started looking after it ourselves we have not been able to email any @ntl.com or @ntlworld.com email address. The bounceback I get from any email I send to either of these addresses is as below:
The mail system <p.f.thompson@ntlworld.com>: host smtpin.ntlworld.com[81.103.221.10] said: 550 you are not allowed to send mail to <p.f.thompson@ntlworld.com> (in reply to end of DATA command)
I have googled the error and also been emailing ntl on essentials.techsupport@ntl.com, I have sent an email every day for the last 3 days without reply. While we we transferring the domain they were replying within the hour, now I have an issue I get nothing. I have been emailing from another domain as obviously I can't from the one I am having issues with.
If anyone can point me in the right direction of who to talk to or knows what the issue is and how to fix it then it will be very much appreciated. Thanks.
Edit: Just as an extra I have checked the logs on our mail server and the mail is definitely leaving our system without any issues, so am pretty sure this is an NTL issue.