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View Full Version : The Virginmedia website appears not to be working.


whydoIneedatech
22-10-2008, 12:38
The Virginmedia website appears not to be working.

No connection in FF3, IE8,Safari or Opera

Also no email or webmail

Anyone having problems.

zing_deleted
22-10-2008, 12:42
Fine and dandy here in CV10

whydoIneedatech
22-10-2008, 12:46
I can connect to everything else just not Virgin and my email is not working and neither is webmail, possibly a local issue in the Liverpool area.

Fatec
22-10-2008, 12:46
Loads with broken images here.

Edit : not working at all now.

Edit 2 : Main page only works for me.

Richy99
22-10-2008, 12:48
working fine and dandy on a non VM connection

whydoIneedatech
22-10-2008, 12:49
I have now also tried using Minefield and Shiretoko which are variations on FF3 and the same with them now, but everything else works.

VMboy
22-10-2008, 13:47
I am having the same problems, not only the service page but when you try and use the 150 or 151 from your phone one just has the engaged sound and the other says not recognised.

I tried ringing the 0845 number and they have a message there saying they are experiencing technical difficulties and to call back later.

So it looks like it's a national issue.

I just wish they would put up a message on their website to let people know.

Richy99
22-10-2008, 13:49
a message on the website when people cant get to the site? interesting concept

VMboy
22-10-2008, 13:51
a message on the website when people cant get to the site? interesting concept

Ok smart alec!

We can get to the first part of their website, it's the service page that's the problem!

Can any of you open this

http://www.by-users.co.uk/forum/

Richy99
22-10-2008, 13:52
the OP said he couldnt get onto the site at all

Toto
22-10-2008, 13:55
Could be linked to the other outage thread.

VMboy
22-10-2008, 13:57
It looks like a VM problem for sure.

The Virginmedia website has various links, so we don't know for sure if it's the home page or not.

I am referring to this one of which I do have access to, but can't open the service page nor emails not working either.

http://www.virginmedia.com/customers/

Woolly One
22-10-2008, 13:57
Ok smart alec!

We can get to the first part of their website, it's the service page that's the problem!

Can any of you open this

http://www.by-users.co.uk/forum/

Nope!

VMboy
22-10-2008, 14:01
Nope!

Strange how it's affecting the forum site as well.

---------- Post added at 13:01 ---------- Previous post was at 13:00 ----------

Could be linked to the other outage thread.

Can you please post a link to the other outage thread you mention, can't see it I'm afraid.

This is service status page I have been trying for ages, still no joy.

http://status-cable.virginmedia.com/vmstatus/summary.do

AppleSauce
22-10-2008, 14:48
I can't connect either, want to see if my UBR capacity upgrades have been done.

velocite
22-10-2008, 14:51
(VM cable broadband in Newcastle Upon Tyne)

I can reach:
http://www.by-users.co.uk/forum/

But not:
http://status-cable.virginmedia.com/vmstatus/summary.do

The POP3 mail servers and VM webcache proxy (webcache.blueyonder.co.uk) are also unavailable.

xspeedyx
22-10-2008, 14:57
There is a massive outage my mate told me something happened and most of the call centres are having issues aswell

joglynne
22-10-2008, 15:07
This is the other thread.

http://www.cableforum.co.uk/board/11/33640339-major-problem.html

Bonglet
22-10-2008, 15:08
Same here for me in Newcastle lagging to death seems like im stm'd but havent downloaded anything, cannot reach the vm status page and cant reach http://gamefiles.blueyonder.co.uk/blueyondergames/ to try a speedtest most sites timing out and really slooooowww.

Tarrasque
22-10-2008, 15:20
VM have had a power outage at a main datacentre

kitkat4uhaha
22-10-2008, 15:33
http://www.cableforum.co.uk/board/10/33640353-virgin-tv-service-emails-computers-fault.html

yeah same here to :( better be working tonight as the liverpool match is on tonight :erm:

Arthurgray50@blu
22-10-2008, 15:51
It is all down in TW7.:mad:

r00t
22-10-2008, 16:24
Power outage in Knowsley

joglynne
22-10-2008, 16:26
Now posted on the VM newsgroups.X-Posted and FUs set. Please respect FUs.

Hi guys

As you may be aware, we're having some service problems right now that
are affecting multiple services, including:

* The status page (viewing it and the ability to update it) along with
some other parts of the website such as selfcare
* Text news server
* E-mail (including Webmail) for those with blueyonder e-mail
addresses
* Webspace for those on xTW (ex-Telewest Network)
* Some broadband access problems for those in the North West (xTW
customers only)
* Some impact on TV for xTW customers

The problems are also affecting the technical support guys, who can't
currently post to newsgroups.

Our teams are working their socks off to fix these at the moment and
to restore service as quickly as possible and the good news is that
these services are now starting to come back online.

Apologies for the inconvenience this has caused.




Alex

--

Alex Brown
Senior Product Manager
Product Management, Virgin Media

VMboy
22-10-2008, 16:48
joglynne,

Much appreciated.

I have to say that in Scotland the Virgin TV service was fine, apart from around 2:30pm this afternoon the picture would go black for a few seconds, this happened 6 times at various intervals, the sound would continue as normal, so I thought perhaps this was something to do with them testing to get it all back up and running again, would that be the case do you think?

As far as my internet is concerned I am able to connect ok, but as I have a blueyonder email address this is still currently down at present, can't send any emails either.

Regards.

whydoIneedatech
22-10-2008, 21:53
It was a localized issue here, been out all day come back all up and running.

But I see we had a few other faults dotted around.

---------- Post added at 20:53 ---------- Previous post was at 20:52 ----------

Power outage in Knowsley
Guessed as much, just had to happen when I am off and want to use the net.:D