nadia
20-10-2008, 12:13
A technician from Virgin Media called this morning to check my land line which is faulty (very crackly). He concluded that a a cable outside my flat needs to be replaced. However, the date they are offering is November 10 and given that I use this line for work I desperately need it fixing before then.
Do I have any rights at all to demand they come sooner?
I have called the call centre in India and spoken to the operator and his manager but they just keep telling me November 10 is the earliest slot. I think this is really poor customer service and that they should employ more contractors if they can't provide a quicker service.
Does anyone have any experience of successfully getting them to be a bit more efficient or an suggest how I might proceed?
Thanks,
Do I have any rights at all to demand they come sooner?
I have called the call centre in India and spoken to the operator and his manager but they just keep telling me November 10 is the earliest slot. I think this is really poor customer service and that they should employ more contractors if they can't provide a quicker service.
Does anyone have any experience of successfully getting them to be a bit more efficient or an suggest how I might proceed?
Thanks,