It's just unfair.....

[Pia]

.....that im apparently on 10meg but during the day i've NEVER received over 4.8 download speed, and between 6-11 on an evening i'm lucky to get 2meg... It's hard going to browse sites during peak time, and IMO it should not be hard loading pages when i'm paying for 10mb...

I don't even download anything, or if i do it's rare.

I was upgraded without even knowing, when i was on 4mb my speed was consistently 4mb no matter what time of day it was...

Why do i have to pay the same as someone who is getting the full speed? I'm not even getting half!

[whydoIneedatech]

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Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

Open a browser and in the address bar put or click the link > http://192.168.100.1/ the password and username are both root if required.

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

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[Pia]

Yay thanks for the reply :D

The modem is a ntl 250

Downstream Lock : Locked Downstream Channel Id : 2 Downstream Frequency : 402750000 Hz Downstream Modulation : QAM256 Downstream Symbol Rate : 5360.537 Ksym/sec Downstream Interleave Depth : taps32Increment4 Downstream Receive Power Level : 1.8 dBmV Downstream SNR : 40.3 dB

And the config says this

Network Access : Allowed Maximum Downstream Data Rate : 10240000 Maximum Upstream Data Rate : 512000 Maximum Upstream Channel Burst : 1600 Maximum Number of CPEs : 1 Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

---------- Post added at 11:53 ---------- Previous post was at 11:52 ----------

Ooops sorry, upstream is this

Upstream Lock : Locked Upstream Channel ID : 4 Upstream Frequency : 37500000 Hz Upstream Modulation : QPSK Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 46.0 dBmV Upstream Mini-Slot Size : 2

---------- Post added at 12:01 ---------- Previous post was at 11:53 ----------

Sun, 19 Oct 2008 10:59:34 GMT

Test 1: 1024K took 2950 ms = 347.1 KB/sec, approx 2860 Kbps, 2.79 Mbps
Test 2: 1024K took 2111 ms = 485.1 KB/sec, approx 3997 Kbps, 3.9 Mbps
Test 3: 1024K took 2078 ms = 492.8 KB/sec, approx 4061 Kbps, 3.97 Mbps
Test 4: 2048K took 5504 ms = 372.1 KB/sec, approx 3066 Kbps, 2.99 Mbps

Overall Average Speed = approx 3496 Kbps, 3.41 Mbps:afire::sniper::banghead:

[whydoIneedatech]

Yay thanks for the reply :D

The modem is a ntl 250



And the config says this



---------- Post added at 11:53 ---------- Previous post was at 11:52 ----------

Ooops sorry, upstream is this



---------- Post added at 12:01 ---------- Previous post was at 11:53 ----------

:afire::sniper::banghead:
The modem the power levels and SNR are normal apart from your speedtest, so possibly your uBR is oversubscribed but I would recommend you to call in as the may another issue somewhere else.

[Pia]

The modem the power levels and SNR are normal apart from your speedtest, so possibly your uBR is oversubscribed but I would recommend you to call in as the may another issue somewhere else.

Thanks for the help, although i will have trouble phoning them :erm: See my other (http://www.cableforum.co.uk/board/59/33640195-landline-wire-stuck-phone-broken.html) thread :LOL:

[Turkey Machine]

Funny! I would have said "hammer" first off! :D

[Richy99]

are you using a router or connected directly to the modem?

[Pia]

I'm using a router, Netgear... The speed is the same with or without it though

[rossdagley]

Vote with your feet. Get a proper ISP. Sorry - not a lot I can say. VM are full of BS. End of. All talk, no action.

[danielf]

Pia, assuming you're running XP, try running TCPoptimizer (http://www.speedguide.net/downloads.php) It tweaks some windows settings. It may not make any difference, but it can occasionally make a massive difference. Obviously, it won't solve congestion issues, but it may improve your daytime speeds.

[xspeedyx]

If you don't use 4Mb then downgrade as just for browsing 2Mb is more than fine and then you at least save yourself £7 a month

[Ignitionnet]

.....that im apparently on 10meg but during the day i've NEVER received over 4.8 download speed, and between 6-11 on an evening i'm lucky to get 2meg...

Oversubscription :(

[Pia]

If you don't use 4Mb then downgrade as just for browsing 2Mb is more than fine and then you at least save yourself £7 a month
Well my problem is that 2mb doesn't appear to be good enough for browsing for me. In the day i can watch a youtube vid no problem, at peak times i have to pause it until it's loaded it's so slow!

That's just one example of course, i experience this across all websites.

I was on 4mb and didn't even know i'd been upgraded until i realised how much slower it was and was browsing CF and it crossed my mind it could be traffic shaping so i checked the max speed...

So in short, you're right i should probably downgrade back to 4mb (if that's even possible now?) but it's not right that i shouold downgrade to get more speed.:td:

[handyman]

Your on a fairly new part of the network that was set-up by comcast quite late in the cable market so should be in good nick. Ntl Teesside where pretty good at what they did. I did leave there over 5 years ago and I'm fairly certain that not a great deal of investment in the network has happened since.

Shame really because you used to have a fairly clued up faults team based in Stockton that would have sorted things out for you before everything was outsourced.

[Florence]

There were lots of well trained staff about NTL and blueyonder but bean counters took charge and network care took a back place. I had similar problems on my 4meg package so downgraded to two might aswell since i had less than 512k at peak. Moved to ADSL and seem to have steady 5meg any time and if the central I am on does get congested I can drop PPP and change central to one less busy. Was the best mover I have ever done. According to BT when I moved back to them my line should have been no more than 3.5 meg yet I get a good 6400kbps sync or higher. What I cannot stress more is you need a good quality router and filter faceplate at master socket... I left VM due to constant changing date for them upgrading the UBR plus regular internet denied and phorm was the last straw...

[xspeedyx]

Well my problem is that 2mb doesn't appear to be good enough for browsing for me. In the day i can watch a youtube vid no problem, at peak times i have to pause it until it's loaded it's so slow!

That's just one example of course, i experience this across all websites.

I was on 4mb and didn't even know i'd been upgraded until i realised how much slower it was and was browsing CF and it crossed my mind it could be traffic shaping so i checked the max speed...

So in short, you're right i should probably downgrade back to 4mb (if that's even possible now?) but it's not right that i shouold downgrade to get more speed.:td:

I know you shouldnt have too, however 4Mb is no longer avaiable its either 2Mb,10Mb or 20Mb

[Ignitionnet]

Pia, unfortunately it's probably slow because of all the other people on 10Mbit meaning there's not enough of the bandwidth to go around.

If you can persuade all of them to also downgrade back to 4Mbit you might be ok but downgrading yourself won't achieve anything beyond saving you a few quid :(