Gary L
15-10-2008, 10:53
I appear to be incorrectly managed, yet again, at 8:16am
This is a known issue at this time and we are working on the issue.
It has been requested that we do not reset the modem to remove moderation by the networks guys wishing to see the impact of this issue.
If we reset the modem then this will then also reset the counters.
I can only apologise for any inconvenience caused however we have implicit instructions not to remove the moderation.
One day we can remove the STM. another day it's not possible even if they wanted to. the next is we need to leave it alone as it's part of a test to see the impact it's having on the customers.
Someone at Virgin needs to pull their finger out and stop messing about. STM is clearly faulty and they have the means of fixing it with the new code issued by Cisco. just apply the code and stop ripping customers off.
people are paying for a service, not a service that you know is faulty but are delaying fixing it.
It's like Shell's petrol pumps only giving you 0.5 litre for the price of 1 litres you buy. they can apply the fix so you get 1 litre for the price of 1 litre, but they don't want to rush applying the fix because it means them not making extra money while it's broken, so they use the excuse that we need to test it first. we can't just fix these things they take time.
What is the percentage of people being STMd at any one time now? the published figure is 5%. is it now 75%?
This is a known issue at this time and we are working on the issue.
It has been requested that we do not reset the modem to remove moderation by the networks guys wishing to see the impact of this issue.
If we reset the modem then this will then also reset the counters.
I can only apologise for any inconvenience caused however we have implicit instructions not to remove the moderation.
One day we can remove the STM. another day it's not possible even if they wanted to. the next is we need to leave it alone as it's part of a test to see the impact it's having on the customers.
Someone at Virgin needs to pull their finger out and stop messing about. STM is clearly faulty and they have the means of fixing it with the new code issued by Cisco. just apply the code and stop ripping customers off.
people are paying for a service, not a service that you know is faulty but are delaying fixing it.
It's like Shell's petrol pumps only giving you 0.5 litre for the price of 1 litres you buy. they can apply the fix so you get 1 litre for the price of 1 litre, but they don't want to rush applying the fix because it means them not making extra money while it's broken, so they use the excuse that we need to test it first. we can't just fix these things they take time.
What is the percentage of people being STMd at any one time now? the published figure is 5%. is it now 75%?