AdamD
10-10-2008, 22:53
So I was with Virgin media when I first bought this house, but had ongoing and annoying issues with various technical problems relating to drop outs and whatnot
I switched to a DSL provider, but decided to come back to Virgin again.
I am yet again moving BACK to another DSL provider for my broadband service, based on the following reasons.
When I originally had VM, I cancelled before the 30 day guarantee thing and never got my refund, but I honestly don't have the patience to talk to people I can barely understand on the phone, so shrugged it off.
When I came back this time, the order never got confirmed, I received no welcome pack or phone call, so I called them up and ordered over the phone.
They informed me I had an outstanding balance of £1.(something), I think the person said £1.32 or something insignificant and that's the reason the order never went through, so I paid that using my VISA card and went ahead with the order
I placed an order for the 20mb broadband package on the special offer price of £29 a month.
The welcome pack arrived, with the free router and whatnot and I was setup ok (although they didn't include the setup CD, so thanks to THIS forum, I was able to setup manually...so thanks Cableforum :P)
And since then it's been a rollercoaster journey, mostly downhill, unfortunatly.
I actually had the service for about 10 days, before I decided to cancel again, due to the fact they put me on the wrong price plan, then decided to change my broadband speed from XL to M, without telling me.
But they promised things would improve and I agreed to stay
I then found out they debited £88.00 from my account, but they claim they didn't know why (....eh?)
So I wrote to the complaint address I found on Adslguide for their head office, I believe
I got a check in the mail for £30ish, with no explanation of why I was billed £88 and WHY I still haven't got the full amount back.
Anyways, fast forward a week, yet again my broadband was dropped from XL to M
And to make matters worse, now all three of us in the house are using the broadband connection (Radio streaming, downloads, html/email and anything in between), the STM kicks in pretty damn fast, and that leaves us with a barely useable connection for three people
When STM kicks in, all of us find that clicking a link to a website results in either a "Page cannot be displayed" or it takes upwards of 10-20 seconds for a page to load
We can't do anything except email, web viewing and simple stuff
And for some reason the STM speeds we experience are FAR less than the quoted STM speed restrictions
I can barely manage 50kb/second on a single PC, so you can imagine how slow it is for 3 computers.
And to add insult to injury, they billed me for £74, the wrong price for the offer we went for, heh.
So....now I'm at odds as to what to do
My uncle got his own broadband connection because he was fedup with the slow speeds, so he's now on BT Broadband
So now I'm thinking of ordering my own BT landline and getting Bethere again.
Phew.
I switched to a DSL provider, but decided to come back to Virgin again.
I am yet again moving BACK to another DSL provider for my broadband service, based on the following reasons.
When I originally had VM, I cancelled before the 30 day guarantee thing and never got my refund, but I honestly don't have the patience to talk to people I can barely understand on the phone, so shrugged it off.
When I came back this time, the order never got confirmed, I received no welcome pack or phone call, so I called them up and ordered over the phone.
They informed me I had an outstanding balance of £1.(something), I think the person said £1.32 or something insignificant and that's the reason the order never went through, so I paid that using my VISA card and went ahead with the order
I placed an order for the 20mb broadband package on the special offer price of £29 a month.
The welcome pack arrived, with the free router and whatnot and I was setup ok (although they didn't include the setup CD, so thanks to THIS forum, I was able to setup manually...so thanks Cableforum :P)
And since then it's been a rollercoaster journey, mostly downhill, unfortunatly.
I actually had the service for about 10 days, before I decided to cancel again, due to the fact they put me on the wrong price plan, then decided to change my broadband speed from XL to M, without telling me.
But they promised things would improve and I agreed to stay
I then found out they debited £88.00 from my account, but they claim they didn't know why (....eh?)
So I wrote to the complaint address I found on Adslguide for their head office, I believe
I got a check in the mail for £30ish, with no explanation of why I was billed £88 and WHY I still haven't got the full amount back.
Anyways, fast forward a week, yet again my broadband was dropped from XL to M
And to make matters worse, now all three of us in the house are using the broadband connection (Radio streaming, downloads, html/email and anything in between), the STM kicks in pretty damn fast, and that leaves us with a barely useable connection for three people
When STM kicks in, all of us find that clicking a link to a website results in either a "Page cannot be displayed" or it takes upwards of 10-20 seconds for a page to load
We can't do anything except email, web viewing and simple stuff
And for some reason the STM speeds we experience are FAR less than the quoted STM speed restrictions
I can barely manage 50kb/second on a single PC, so you can imagine how slow it is for 3 computers.
And to add insult to injury, they billed me for £74, the wrong price for the offer we went for, heh.
So....now I'm at odds as to what to do
My uncle got his own broadband connection because he was fedup with the slow speeds, so he's now on BT Broadband
So now I'm thinking of ordering my own BT landline and getting Bethere again.
Phew.