joeyjoejnr
07-10-2008, 14:50
Here is my nightmare of Virgin so far:
Phone up Wednesday 24th September for Tv and Broadband. Guy checks our address and says he can't do an install till 3rd October between (8am and 1pm). We accept.
Guy arrives on Saturday morning at 0855, stays for 10 minutes and then says it is a big job and might not get done today. Says we'll get a call and that it is a priority job.
No phone call on Saturday
No phone call on Sunday
No phone call on Monday
So finally we ring them on Monday evening. We make a complaint and they say a manager will call us back (foreign call centre). We state that if it can't be done by Friday 10th we're not interested.
No phone call
We rang back and they say the best they can do is Sat 18th. This raises a couple of questions
1) Do they ever ring back?
2) Does priority actually mean anything?
3) Is there anyway to contact someone in the UK?
4) Is there anyway we can get this any earlier? We'll have been waiting nearly a month
Phone up Wednesday 24th September for Tv and Broadband. Guy checks our address and says he can't do an install till 3rd October between (8am and 1pm). We accept.
Guy arrives on Saturday morning at 0855, stays for 10 minutes and then says it is a big job and might not get done today. Says we'll get a call and that it is a priority job.
No phone call on Saturday
No phone call on Sunday
No phone call on Monday
So finally we ring them on Monday evening. We make a complaint and they say a manager will call us back (foreign call centre). We state that if it can't be done by Friday 10th we're not interested.
No phone call
We rang back and they say the best they can do is Sat 18th. This raises a couple of questions
1) Do they ever ring back?
2) Does priority actually mean anything?
3) Is there anyway to contact someone in the UK?
4) Is there anyway we can get this any earlier? We'll have been waiting nearly a month