Upgraded to 20mb

[robcpfc79]

Hi

I've upgraded my virgin media broadband to 20mb (from 2mb) and the new modem arrived today. I have installed it and registered + activated it but i'm still only getting 2mb. When I plug the ethenet cable directly from the modem into my pc and disconnect my router I get the full 20mb but when I then plug the ethenet cable from my router into my Pc I only get 2mb.

Any ideas? I don't think I have my router set up properly. Which cable goes where?

[AbyssUnderground]

Hi

I've upgraded my virgin media broadband to 20mb (from 2mb) and the new modem arrived today. I have installed it and registered + activated it but i'm still only getting 2mb. When I plug the ethenet cable directly from the modem into my pc and disconnect my router I get the full 20mb but when I then plug the ethenet cable from my router into my Pc I only get 2mb.

Any ideas? I don't think I have my router set up properly. Which cable goes where?

Check you don't have QoS enabled on your router. This could hinder performance, as happened to me once by accident.

[robcpfc79]

Qos is disabled on my router. I think I have my router set up wrong because if I just plug the ethernet cable straight from my modem to my pc I get the 20mb.

[SteevieNiteHeat]

Qos is disabled on my router. I think I have my router set up wrong because if I just plug the ethernet cable straight from my modem to my pc I get the 20mb.

It might help if you provide your router make & model!
As a rule, the ethernet lead from the modem goes into the WAN port of the router (sometimes says Internet) and your computer can connect to either port 1-4 of the router!

Also, have you power cycled everything before swapping things around?

Log into your modem with http://192.168.100.1 and post your details from the
"Cable Modem Operation Configuration" tab