Wording in T&C's of 2 packages

[TheOne]

Hi

over a month ago, i had BB:XL, TV:L and Phone:M

I have recently downgraded to the 3 for £30 package (which starts in October)

But i come across another offer on the VM website - Sweet 16, offers the same as the 3 for £30 but with 10Mb BB.

Reading the T&C's am i right in thinking its available to new and existing customers

Sweet 16 - http://allyours.virginmedia.com/websales/product.do?id=15157

3 for £30 - http://allyours.virginmedia.com/websales/product.do?id=11039

I was denied the sweet 16 offer when i called up, as they said it was ONLY available to NEW customers:td:
Unless i've misread/misinterpretated it, both packages appear to be for new and existing customers.

What do other people think?


Thanks

[AndyCambs]

Sweet 16 excludes the monthly phone cost and generally speaking under the terms and conditions link packages are available only to new customers or those existing customers taking extra services.
Available to new customers or existing customers taking an additional service (subject to status and credit checks). Unless you are told otherwise by us, you must take all services included in this package for at least 12 months. If you change any part of this package, standard prices apply. Not to be used in conjunction with any other offer.

[TheOne]

Well when i took out the 3 for £30 i didnt take any additional services, it was still BB, TV and phone.

So would i be able to get the Sweet 16 offer?