hobart
12-09-2008, 19:51
Hi all,
1)What, specifically, is your issue?
For the past couple of days I've been getting "Page Load Error" - "Connection Interrupted - The document contains no data -
The network link was interrupted while negotiating a connection. Please try again." on some sites, but not on others.
For instance, I can't get to http://www.dpreview.com, or http://www.talkforest.com. I've done a tracert and they both seem to die at ge1-3-biur147.servecentric.com [212.147.130.2]. Some other sites seem to be having issues elsewhere
a) Is there a specific time that this issue is most prevalent?
No
b) How long has this issue been going on? (days, weeks, months etc)
Since yesterday
2) Do you have cable TV? If so, is there any reception degradation?
No.
3) Have you contacted customer support about this problem? If so, what did they say?
Not yet. Wanted to establish whether it's just me or not.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
Tracert (as mentioned above). Checked through anonymous proxy and can get to the sites fine. Tried disabling firewall - no difference. Tried different DNS server - no difference.
5 Who you are and what you have
a) Where in the country are you?
Nottingham.
b) What is your operating system?
Vista 64. Getting same issue on XP PC.
c) What is your home network setup? Provide details.
Connecting wirelessly from laptop to Netgear router.
d) If you have more than one computer, is the problem occuring on all other machines?
Yes.
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
Using Trend. Tried disabling it
f) Please supply a traceroute from you to www.bbc.co.uk in text format
1 1 ms 1 ms 1 ms 192.168.1.1
2 18 ms 10 ms 7 ms 10.249.64.1
3 7 ms 22 ms 10 ms nott-t2cam1-b-ge812.network.virginmedia.net [81.
109.166.253]
4 7 ms 13 ms 94 ms nott-t3core-1b-ae2-0.network.virginmedia.net [19
5.182.174.238]
5 102 ms 10 ms 16 ms nth-bb-b-as1-0.network.virginmedia.net [213.105.
174.173]
6 13 ms 13 ms 13 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
7 16 ms 27 ms 24 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 21 ms 11 ms 11 ms 212.58.238.129
9 56 ms 19 ms 20 ms 212.58.239.58
10 14 ms 14 ms 25 ms www-vip.telhc.bbc.co.uk [212.58.251.195]
6) Further Info: If you're posting about:
a) Connectivity issues: Please post a
line test
b) Speed issues: Please post at least one speed test which tests speed in both directions.
c) For latency issues please post traceroutes and pings to some major sites in the UK. www.bbc.co.uk, www.nildram.net, etc
Full tracert for dpreview.
1 1 ms 1 ms <1 ms 192.168.1.1
2 10 ms 12 ms 10 ms 10.249.64.1
3 22 ms 12 ms 10 ms nott-t2cam1-b-ge812.network.virginmedia.net [81.
109.166.253]
4 8 ms 21 ms 7 ms nott-t3core-1b-ae1-0.network.virginmedia.net [19
5.182.174.234]
5 14 ms 12 ms 12 ms nth-bb-b-as1-0.network.virginmedia.net [213.105.
174.173]
6 18 ms 13 ms 11 ms bre-bb-a-so-220-0.network.virginmedia.net [212.4
3.162.217]
7 13 ms 16 ms 16 ms bre-bb-b-ae0-0.network.virginmedia.net [213.105.
174.226]
8 14 ms 13 ms 17 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
9 13 ms 15 ms 24 ms te1-3.ccr01.lon04.atlas.cogentco.com [130.117.15
.69]
10 15 ms 15 ms 16 ms te4-3.mpd01.lon01.atlas.cogentco.com [130.117.3.
189]
11 14 ms 18 ms 16 ms te2-1.3493.mpd02.lon01.atlas.cogentco.com [130.1
17.2.18]
12 22 ms 12 ms 17 ms te1-1.ccr01.lhr01.atlas.cogentco.com [130.117.1.
93]
13 22 ms 20 ms 28 ms te1-1.ccr01.man01.atlas.cogentco.com [130.117.1.
166]
14 31 ms 21 ms 23 ms te1-1.ccr01.dub01.atlas.cogentco.com [130.117.3.
213]
15 23 ms 26 ms 34 ms 149.6.4.18
16 26 ms 24 ms 25 ms ge1-3-biur147.servecentric.com [212.147.130.2]
17 * * * Request timed out.
18 ^C
1)What, specifically, is your issue?
For the past couple of days I've been getting "Page Load Error" - "Connection Interrupted - The document contains no data -
The network link was interrupted while negotiating a connection. Please try again." on some sites, but not on others.
For instance, I can't get to http://www.dpreview.com, or http://www.talkforest.com. I've done a tracert and they both seem to die at ge1-3-biur147.servecentric.com [212.147.130.2]. Some other sites seem to be having issues elsewhere
a) Is there a specific time that this issue is most prevalent?
No
b) How long has this issue been going on? (days, weeks, months etc)
Since yesterday
2) Do you have cable TV? If so, is there any reception degradation?
No.
3) Have you contacted customer support about this problem? If so, what did they say?
Not yet. Wanted to establish whether it's just me or not.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
Tracert (as mentioned above). Checked through anonymous proxy and can get to the sites fine. Tried disabling firewall - no difference. Tried different DNS server - no difference.
5 Who you are and what you have
a) Where in the country are you?
Nottingham.
b) What is your operating system?
Vista 64. Getting same issue on XP PC.
c) What is your home network setup? Provide details.
Connecting wirelessly from laptop to Netgear router.
d) If you have more than one computer, is the problem occuring on all other machines?
Yes.
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
Using Trend. Tried disabling it
f) Please supply a traceroute from you to www.bbc.co.uk in text format
1 1 ms 1 ms 1 ms 192.168.1.1
2 18 ms 10 ms 7 ms 10.249.64.1
3 7 ms 22 ms 10 ms nott-t2cam1-b-ge812.network.virginmedia.net [81.
109.166.253]
4 7 ms 13 ms 94 ms nott-t3core-1b-ae2-0.network.virginmedia.net [19
5.182.174.238]
5 102 ms 10 ms 16 ms nth-bb-b-as1-0.network.virginmedia.net [213.105.
174.173]
6 13 ms 13 ms 13 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
7 16 ms 27 ms 24 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 21 ms 11 ms 11 ms 212.58.238.129
9 56 ms 19 ms 20 ms 212.58.239.58
10 14 ms 14 ms 25 ms www-vip.telhc.bbc.co.uk [212.58.251.195]
6) Further Info: If you're posting about:
a) Connectivity issues: Please post a
line test
b) Speed issues: Please post at least one speed test which tests speed in both directions.
c) For latency issues please post traceroutes and pings to some major sites in the UK. www.bbc.co.uk, www.nildram.net, etc
Full tracert for dpreview.
1 1 ms 1 ms <1 ms 192.168.1.1
2 10 ms 12 ms 10 ms 10.249.64.1
3 22 ms 12 ms 10 ms nott-t2cam1-b-ge812.network.virginmedia.net [81.
109.166.253]
4 8 ms 21 ms 7 ms nott-t3core-1b-ae1-0.network.virginmedia.net [19
5.182.174.234]
5 14 ms 12 ms 12 ms nth-bb-b-as1-0.network.virginmedia.net [213.105.
174.173]
6 18 ms 13 ms 11 ms bre-bb-a-so-220-0.network.virginmedia.net [212.4
3.162.217]
7 13 ms 16 ms 16 ms bre-bb-b-ae0-0.network.virginmedia.net [213.105.
174.226]
8 14 ms 13 ms 17 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
9 13 ms 15 ms 24 ms te1-3.ccr01.lon04.atlas.cogentco.com [130.117.15
.69]
10 15 ms 15 ms 16 ms te4-3.mpd01.lon01.atlas.cogentco.com [130.117.3.
189]
11 14 ms 18 ms 16 ms te2-1.3493.mpd02.lon01.atlas.cogentco.com [130.1
17.2.18]
12 22 ms 12 ms 17 ms te1-1.ccr01.lhr01.atlas.cogentco.com [130.117.1.
93]
13 22 ms 20 ms 28 ms te1-1.ccr01.man01.atlas.cogentco.com [130.117.1.
166]
14 31 ms 21 ms 23 ms te1-1.ccr01.dub01.atlas.cogentco.com [130.117.3.
213]
15 23 ms 26 ms 34 ms 149.6.4.18
16 26 ms 24 ms 25 ms ge1-3-biur147.servecentric.com [212.147.130.2]
17 * * * Request timed out.
18 ^C